I hope this post helps some unknowing victim from AT&T's all knowing power. I unfortunately have no recourse and I am now being forced to pay $1005.62 to AT&T for a business line that was never installed properly and never worked.
This happened because I ended up cancelling a business line because of the inferior and extremely frustrating experience I had trying to get them to fix what they had installed. To teach me a lesson, I can only assume, I was advised that I would still have to pay a termination charge and installation expenses because that was what the contract said and I signed it. The total for all that is $1005.62, which despite my repeated pleas with their organization, I have been told that no one there will reverse those charges and they will stand no matter what. It is just my fault for signing a contract with them in the first place.
I will not bore you with the details of how all this happened, because honestly, it doesn't matter. I am sure everyone knows what it is like to try to get quality service and personal care from an organization that employs 294.600 people worldwide. Essentially, they are a corporate bully, functioning behind the guise of an efficiently run organization. I just hope that any small business owner considering signing a contract with them will read this and stop and think very carefully before they do. I would hate to see anyone else become a victim as I have.
If AT&T was a properly sized organization and not just another corporate bully, this would have never happened to me. It just reinforces my belief that corporate America is very bad for America. It has destroyed people's souls and sense of fairness and created an environment where this kind of thing can occur. Even though I have escaped the brutal employment of these places, I am still falling victim to their power as a consumer. Beware who you do business with people. Smaller is better.
Author of No Limits: How I escaped Corporate America to Live the Self-Employed life of my dreams. Available through www.nolimitsthebook.com