AT&T
reviews and complaints

I have had the worst experience ever with at&t and direct tv package
1. Bad installation
Satellite was first installed looking at tree, living me with no reception for over a week.
After getting them to move the satellite, a life wire was left exposed
2. I was offered and agreed to a package price by a at&t representative and was given another
Price was based on a direct tv rebate, which they failed to notify me of.in oder to get the price offered, I had to register for the rebate. This came to my attention after receiving my first bill, which was about four times the amount I agreed to. After spending several hours with a direct tv customer service representative and a supervisor, their solution were to gives me some money towards my bill and for me to pay the remainder. It turns out that the remainder is still about three times as mush as I agreed. As for my rebate, their computers show that I am not eligible for it and it is going to take them another pay period to solve the issue. Till then, I will have to pay full price. Further more, my rebate will only be for one year and my contract for two. I have had service for less than 15 days and this is my experience.
3. I was told that I would only get a bill from at&t that would include direct tv (Not the case) two separate bills.
4. My first at&t bill was also incorrect. The bill was 50 dollars over priced.

I do not who they have selling their products but they should take responsibility for their personnel.

I was told that if I subscribed to AT&T's Internet service, I would receive a check for $175.00. What I received was a flyer in the mail directing me to a website which said I was eligible for a $50.00 gift card. What can I do? ghe only reason I left my previous Internet service was the promise of the check.

I was told by a sales rep that I would receive 2 checks in the amount of 100.00 each and a visa gift card for signing up for the three bundle package so far Ive received 1 check in the amount of 100.00 I was also told 4 receivers would be part of the package I ordered, installation was free the amount fot billing wouldnt change (it has) that the amount wouldnt be prorated because the billing began the day of installation and this price was the price until I request a changenot true the amount remains the same for 6months so beware of sales reps. Sad to say its almost safer to order on line a tleast you will have a written confirmation. Its hard to reach the location where this rep works because of the many call centers for this company BEWARE!

Last month my phone stopped working out of the blue. The phone company sent someone out and said it came from the inside. On our phone bill they charged us $85.00 for them to trouble shoot. When did it become a standard to charge someone for looking into the problem up front? It used to be part of the service you had for paying the monthly bill. With this kind of service I might as well cancel my house phone and maintain my Verizon cell phone as the sole phone. At least they know how to work with their customers! Where did the friendly BellSouth company go...

Called to verify exactly what the Enhanced Services Billing was on our AT&T Business Account. It states: Billed on Behalf of Total Protection Plus, LLC. for Preium Voicemail Monthly Fee for $14.95 and MS-State/Local Tax of $1.05 so a total of $16.00/mth is what we have been paying for this so-called "service". After getting the run around on what company is charging this to out BUSINESS AT&T account, I finally spoke with a Representative that said this charge was processed on SEPTEMBER 20, 2005! Let me begin saying that it is NOW SEPTEMBER 28, 2009! FOUR YEARS of these monthly charges to our account! I asked who authorized these charges to begin with and she told me the persons name which was an employee that was no longer with us and hadnt been for almost TWO years! Not only that, but he was just our office runner! nowhere NEAR having authorization to bill to our account. but did this company take time out to verify that? NOPE! so over the period of the $ years we have paid for $816.00 for NOTHING. After the Rep saw how confused i was she immediately asked was this person authorized to bill this to the COMPANY account before I could even get a word out of my mouth & after I said No that he was just a runner for this office she took care of these charges without a question asked. She got approval to credit back 49 MONTHS of charges $732.55 + tax! which automatically showed me this is definately something very common with this company. They did credit this amount above but still was NEVER authorized to bill ANYTHING to this acct so be sure to check EVERYTHING on your bill. If there is something you do not recognize-CALL about it immediately. These companies are slick and will bill you for junk you didnt even order/request until you notice it on your bill and call to inquire on it. Just in case you have this on your bill and do not have the number-it is: [protected]

AT&T recently came to my door, and offered to beat Cox’s prices, with full HD, all the movie channels, and a phone, for the same price as Cox, but I would also get a phone.

Then they arrived to install — and everything was wrong. They had my contact phone wrong, so they could not call me in advance.

They had my order wrong — so it did not include any HD. And they had the price wrong, so it was going to cost me more — for less.

The install guy seemed to have the job of being the honest one, as he went over my order and clarified all the important points. He obviously had been down this road.

It seemed very routine that he got me on the phone with customer service, who kept trying to fix the problem, with higher prices for the same services I already had.

So, I threw them out of my house. The install tech was relieved that he didn’t have to install another one — just to uninstall once the customer figured out it was a bait and switch — which is exactly what this was.

The sales guy who came a couple weeks ago said how great my HD signal would be (as he checked the box for no HD) and all for the same low price as my HD with Cox — and I would get a phone.

I got the feeling from the tech, that this was standard. He was supposed to install it — and then I would have to buy more stuff to get the HD I was originally expecting.

So, be wary of AT&T. I never felt so good cancelling an order. And I will continue to avoid AT&T.

I've been with AT&T for almost 1 year; I was with Sprint / Nextel for almost 9 years. Since I've been with AT&T I have had 5 (that's right Five) phones. All with problems. The first one I bought from a retail store, pulled right out of the box, was a REFURBISHED phone! The first one kept cutting out and shutting down. Then I was in Atlanta, right downtown and COULD NOT get any signal?!?!? They gave me a new phone. The second phone kept timing me out when emailing pictures. Then I got a third phone (refurbished); that phone was slower than my fax machine! The fourth phone, AT&T customer service recommended the HTC Fuze; very bad choice and a totally worthless phone! Do Not Buy the HTC Fuze! Then they sent me the Samsung Propel - better phone so far, but not by much. I still get alot of dropped calls, more that Sprint/Nextel and the more bars in more places ad, they must be talking about Las Vegas! That's the only place where there are more bars in more places. I will be cancelling my AT&T Wireless service real soon and going with ANYONE as long as it's not AT&T!

I hope this post helps some unknowing victim from AT&T's all knowing power. I unfortunately have no recourse and I am now being forced to pay $1005.62 to AT&T for a business line that was never installed properly and never worked.

This happened because I ended up cancelling a business line because of the inferior and extremely frustrating experience I had trying to get them to fix what they had installed. To teach me a lesson, I can only assume, I was advised that I would still have to pay a termination charge and installation expenses because that was what the contract said and I signed it. The total for all that is $1005.62, which despite my repeated pleas with their organization, I have been told that no one there will reverse those charges and they will stand no matter what. It is just my fault for signing a contract with them in the first place.

I will not bore you with the details of how all this happened, because honestly, it doesn't matter. I am sure everyone knows what it is like to try to get quality service and personal care from an organization that employs 294.600 people worldwide. Essentially, they are a corporate bully, functioning behind the guise of an efficiently run organization. I just hope that any small business owner considering signing a contract with them will read this and stop and think very carefully before they do. I would hate to see anyone else become a victim as I have.

If AT&T was a properly sized organization and not just another corporate bully, this would have never happened to me. It just reinforces my belief that corporate America is very bad for America. It has destroyed people's souls and sense of fairness and created an environment where this kind of thing can occur. Even though I have escaped the brutal employment of these places, I am still falling victim to their power as a consumer. Beware who you do business with people. Smaller is better.

Sara Morgan
Author of No Limits: How I escaped Corporate America to Live the Self-Employed life of my dreams. Available through www.nolimitsthebook.com

Bought a Blackberry Bold for 399.99 through my company, when the no contract pricing was $445.00 6 months later i hate my service and im transfering to verizon, i get hit with a 18 month $155.00 dollar early termination fee..they had put the phone on a contract! So now my phone is on a contract but my phone plan isnt.

They stated it was because this was a discount on the phone when the no contract pricing was 549.99 so i must pay the difference in the early termination fee. Meanwhile, NOwhere is it stated on my invoice that came with the phone, on the invoice that was emailed to me, or the rebate form that i filled that this was a CONTRACTUAL PURCHASE.

They stated it was online and i was responsible for reading it.

I signed up for a 2-year contract with AT&T. While in Florida on vacation, I could get no service. When I returned home, I went into the local AT&T where I had purchased the contract/phone and told them they must be lacking cells in Florida. They (the customer service personnel) looked at each other and sniggered while saying, "Hey, she thinks we don't have enough cells." The other one laughed at me. The guy turned back to me and said that they have the most cells of any provider and the trouble was that I had a cheap contract. I asked if I could upgrade the contract as I was planning more travel and they told me I was basically stuck with the phone contract for the next 18 months. I asked them what I could do and they informed me that there was nothing. So, I figured that the easiest way was for me to pay the $150 early cancellation fee and shut off the phone and get a new upgraded contract. I went back to the same place and told them I wanted to shut off the phone. They told me I couldn't do it in person, I had to call the 1-800 number. So, I did and they told me they couldn't handle it over the phone I had to do it online and to have my bill nearby for reference. I did this and they told me they couldn't handle it online I had to call the 1-800 number. I called back and they said I had to go into the store to do this; around and around and around I went -- and I had witnesses with me each time I tried to cancel the contract. Finally, I saw I was getting nowhere so I went into Radio Shack, purchased 3 phones for myself, my son and my husband. I didn't pay the AT&T bill and they shut off the phone. But, the charged me the early cancellation fee, the original bill, a late fee and I don't know what else. I refused to pay these extra charges, I said I would pay the early cancellation fee (even though it is now almost 6 years later and the contract ran out). They turned it over to a collection agency, it us now up over $500 and I refuse to pay it. They have quite calling me and keep turning it over to new collection agencies. They will make the customary 1st call and when I tell them not to call me again the turn it over to a different collection agency. I know of someone else this happened -- AT&T feels that when they get their claws into you they keep you! -- they OWN you!

The advertised $99.00 bundle from AT&T/Direct TV is a complete rip-off. I guess you could get the $99.00 price if you jumped through all the hoops in the way. I order this package over the internet for my daughter who just graduated colleged and is now without a job figuring I could afford to spend $99.00 a month for her. First, when I signed up for this service I was not told that this was a 24 month committment nor was I told that each company direct billed their customers. Secondly, I was not told that the $99.00 price included a rebate from Direct TV which had to be applied for during the first 90 days of service and that it would only cover the first 12 months. To date this are my payments:
AT&T 05/15/09-$131.30
AT&T 06/15/09-$131.30
AT&T 07/15/09-$68.58
AT&T 08/15/09-$80.37
AT&T 09/15/09-$86.67

Direct TV 05/07/09-$62.05
Direct TV 06/07/09-$125.15
Direct TV 07/07/09-$103.05
Direct TV 08/07/09-$112.12
Direct TV 08/07/09-$140.14

Like I said no where close to the $99.00 a month they advertise! If you enjoy your sanity, I would stay away from these so-called bundled packages.

Ads misleading. AT&T's tech staff and supervisor admit they cannot give me the service that neighbor 6 blocks away might get. Tech says that because of my “2700-ft. distance” from some sort of base station, that my “profile” will not let me watch HD on two sets at a time. DVR does not function as promised as a result. I did NOT have that problem with Comcast. Nothing in TV ads or online literature indicates that these problems are a possibility. My E-mail is not working correctly right now (can send OK but cannot receive consistently in MS Outlook. Already tried self-support tool to fix, after total of 7 hours on telephone with “Tier 2.” Tier 2 and mgmt. "escalation" not satisfactory. Was told this morning by both “Jay” at Tier 2 support and “Chris” on management escalation team that they “cannot guarantee consistent service” due to my distance from some sort of central hub, using terms like “loop length.” Tech says that because of my “2700-ft. distance” from some sort of base station, that my “profile” will not let me watch HD on two sets at a time. Actually, I cannot even watch 1 HD program and record another.

Will file complaint with TN Pub. Serv. Commission and local TV consumer channel (news release from AT&T on WMC-TV Memphis news program made me aware U-verse "available in my area.") If all services are not available to all consumers, then ads violate truth in advertising laws, and should be referred to state consumer advocates and FCC. This has been a truly horrible consumer experience, and I intend to do whatever I need to do to let other consumers in my area – and my friends in Nashville and other AT&T areas who are considering U-Verse – how poorly this has gone and how much stress it has caused in my household.
· Errors in placing initial order, due to vague Website info and failure of initial CSP to properly input order
· Totally unacceptable issues in migrating E-mail accounts – total of approx. 6 –7 hrs. on phone including Tier 2 trying to resolve. I make my entire living from a home-based business that requires my E-mail service be reliable. I already have the concern that I may have missed business e-mail in the last 3 days that may cost me hundreds of dollars.
· VOIP was not installed and next install date was not until 11/11. Lots of overly technical jargon and push-back from installer that if I was willing to have my home phone number changed it could happen now, but they could not port number till 11/11. Curiously enough when I escalated situation 9/17/09 was able to get date moved to next Tues. 9/22. That's now been moved to 9/23!
· U-Verse Website wasn’t able to neither “verify appointment status” nor show me any billing information. I had to go back to call center, navigate an undue number of menus just to get a live agent who could assist. I didn’t finally get anyone to address my global issues with the whole experience until I was provided with [protected]. Local tech here again 9/17/09 and told me: had you called me locally, I could have gotten U300 active today.” I did try to call him – his cell # says, “Person you are calling has a voicemail box that hasn’t yet been set up.
· Lots of “finger pointing” from various CSR’s along the way blaming issues on the last person with AT&T I had spoken too. Tier 2 Mgmt. Escalation as recently as this morning actually blamed issues on my in-home tech!
· AT&T makes it almost impossible to escalate a situation to a real person with some authority to assist. I did not get anyone at all who was an actual consumer relation’s specialist vs. “billing” or “tech support” who could actually help, offer any financial concessions, etc. till 9/17/09.
I am truly shocked and disappointed in the quality of this experience with AT&T. I have been a telephone customer of BellSouth/AT&T in New Orleans and Memphis since 1973; they have had my Internet service since 2001 and DSL service since 2003. I chose U-Verse based on excellent reliability – for years – with the aforementioned services. I have had more problems in the last 3 days than I have had with any AT&T services – including Internet – in over 30 years. The only satisfactory resolution for me: give me no less service quality than any other consumer. Do not make technical excuses, because if it is true that you cannot provide what I signed up for, you have my solemn written promise that I will file complaints with every consumer agency from the city/state level to the FCC, and contact every TV consumer advocate reporter in Memphis, in the interest of letting potential U-Verse customers in Memphis know what I have gone through. No excuses. Just fix.

I just got scammed by at&t.com... I signed up for service on at&t website and wanted to see how the service works. I got iphone refurbished and it stated on there site that if I dont like the service I can return the phone but if it is refurbished I cant return the phone. Which was my mistake that I didn't notice that before I signed up for the plan. But when I got the phone and didnt like the service I went to the at&t store to cancel the service I was told I cant cancel it anymore. I have to use the service for 30 full days. So I did it now when I tried to cancel the service im being told that I will be charged 500 bucks cause I waited too long to do so. All I can think of is send a complaint to bbb. And let them solve this. I'm not going to take this kind of bs from at&t. I have both reps name and one was the store manager. Who mentioned to use the service for full days and then cancel the line and I wont have to pay for anything. Just the minutes that I have used.

Hi. This complaint has to do with AT&T's Steubenville, Ohio retail store & the company’s customer service department. When I went in to research my 1st phone & plan I made very clear to our local at&t store & to the at&t customer service number I called (who was asked the same questions as their local store) I told them that “I need to know specific answers to specific questions since I am not a lawyer & can’t afford one to explain your plans & terms & conditions, & also cause from what Dateline NBC said, it wouldn’t matter anyways since 10 lawyers could read them & would give 7 different explanations. I also said it was cause of having friends who had problems with these cell phones/plans/providers”. I was told no problem sir & they knew exactly how I felt & would take care of me. I also made it clear to them among several other things that (1) is the instant rebate actually an instant right here in the store rebate and not one of those games where the customer has to then do this & that to actually get the rebate (2) I did not want internet service which friends were telling me that these companies were adding under our noses and then making the customer go thru the hassle of getting the charges takin off after they find out they were connecting to the internet without even knowing it at times, (3) I need all files to be transferable from my cell phone to my pc due to working on vehicles at home & it's a MUST to permanently keep a record of them since I mosly use text to save minutes and since email is not practical when ur a greasy home mechanic & can’t keep a pc in the garage where emails can be sent & answered right away (4) Also told them I understand we will probably always have a problem here & there with reception but it is a must that I dont have any major or even moderate problems with this since Im a recovering paraplegic & also have a seizure disability...what am I supposed to do if I break down or start to have a seizure especially while I am away from home. The several salesman I talked to & asked these question with over a couple different times over a few days told me not a problem sir & they understood my situation & I was clearly told (1) yes the rebate is instant & will not show up on your bill or hav to go thru any of that hassle stuff to get the rebate (2) internet will not be added onto my plan...I will only have the unlimited texting and cell phone plan (3) all files are transferrable & especially if I buy their 2gig mini memory card with adaptor to be used with a media reader for my pc & (4) I was told not a problem when concerning reception especially with the Pantech C740 Matrix phone which they said just came out & is one of the best models we have for reception, and also due the location where I live there wouldn’t be a problem.The salesman even did some reception test based on my home address and said yep, you wont have any problems sir. Well, there was more problems with the salesman just telling me what I wanted to hear but I will stick to some of the main problems. Well I immediately noticed problems with reception on the first day after I got my new phone and plan. I later found out they ended up adding internet access to my phone cause when I got the bill I was suprised to see that I now owed them for internet access... here when I was sitting down in my chair it was somehow hitting a at&t/pantech preprogrammed button while in my pants pocket which the phone was dialing up to the internet and started adding up charges on my bill which I then had to call at&t NOW customer service where they had no problem shutting off the internet service but I had to argue over & over about getting the charges taken off. I also noticed on the bill that the 50dollar rebate was not taken off but was still on there and when I finally got thru to the customer service, I was told that I was suposed to get the rebate at the store where I purchased the phone and there was nothing they could do about it after me having already bought the plan. Well I had to argue over n over with them that the salesman assured me that this rebate was instant and would not show up later on my bill and after the 20minutes of arguing, the service rep said he had to get the ok to remove it from his supervisor and after being on hold for another 5 minutes he came back on and removed it. I also tried to transfer text files from my memory card and other phone's memory but every time I stuck in the card I couldn’t find any file for the texts and I found out that there isnt even a cable to hook up to my phone to directly transfer these files and when I came back to discuss this at our local at&t store, the salesman just denied ever saying anything about him telling me that all files can be transferred to the pc and sorry but you can't transfer texts. I also had so many dropped calls and poor staticky and broken conversations that I was getting frustrated of having to sit stiff like a mummy while staying in just one corner of my house which is the only place that I can even get this amount of reception (please keep in mind that I have so many problems even out in my yard and while I’m out driving away from home). Oh and along with now having to move my pc to an inconvenient and hard to access corner in my house ( I am in a wheel chair) so that I could use the cell phone while on the pc, I was also told that with the new FCC regulations, I wouldn’t have any problems with the cell messing up my pc and vice versa but this was a totally garbage as well cause whenever I get close to my desk where the pc is, my cell phone drops calls and it also makes odd irritating noises which makes it difficult to hear people. Well whenever I called or went into the store, I first was very polite in telling them the problems with the phone/plan/whatever but they denied saying any of the things which they initially told me before buying the phone and signing a 2 year contract. Too add to it, when I said to them well then go ahead & repeat any actual conversations which we had when I came in on several different occasions and discussed these issues, all three at&t workers wasn’t able to or refused to (however ya wanna put that) repeat any of our conversations and would just say that they didn’t say these things which I know they said. At this point I was disgusted and left and then called the at&t NOW phone number(it took numerous days to not hear the message which said “we are experiencing heaving call volumes please try again later..." & then finally I had a day when I got thru but it took 8 calls to finally get & keep enough reception on the phone to talk long enough to get at least a few questions answered before the call got dropped) which put me in contact with their customer service department and first off I made sure to tell him the problem with my drooped calls and in all seriousness, in order to avoid my loss of sanity and composure from having to call back repeatedly and being put on hold and then having to repeat again all of the problems I'm having to another operator, so if my cell phone starts breaking up or drops this call please call me right back at the cell phone # on their file. He told me not a problem sir we will be glad to do that for you. Well the call later was dropped and I waited for appr 2hours for them to call back but never did. Infact they never called back at all but while I was on the phone with the customer service agent before the call got broken up and then dropped, based from what Dell pc company did to me, to start I asked directly if their employees worked off of commission and the customer service rep avoided my question several times by interupting me and just asking what was the main issue of me calling and so I politely told him to please either answer the question or I will talk to his supervisor about this. He then answered and said yes many of our employees work off of commission. We then discussed the problems with this corrupt business tactic (me hoping this would be passed up to the supervisors or someone who would listen) and now that I got that answered I moved onto other issues but mainly the issue of the extremely poor quality phone, reception, and customer service, but was only told sorry for the inconvenience sir and there was nothing they could do.The barely-speaking and hard-to-understand-English(another huge problem now with businesses customer service) customer service rep then added that they did this same reception test as the retail store did and showed that I had fine reception but when I told him I was tired of this evasive customer service tactic and demanded for him to look up the countless dropped calls which I know they have a record of, he refused by just telling me again sorry for the inconvenience & there was nothing they could do since their test showed I have good reception in my area. I then demanded to talk to his supervisor/manager and after having to argue with him repeatedly he finally said ok and then put me on hold whereby I waited over 25minutes with no response and no way to get back to a customer service employee unless I hung up and called back. Please keep in mind that when a person keeps getting poor reception, it is nearly impossible to even hear the automated messages which are at the beginning of calls to at&t and other companies/businesses and so how do we even know what numbers to push? To add to it I have to pull the phone away from my ear to see what button(s) to push and when I leave my only position which will bring in some reception, I get yet another dropped call! I never did get to hear from a supervisor visor this time and I was now getting fired up and went into the store the next day where I will admit that my tone was stern and told them I'm tired of the lies and games and so I demanded a new model phone and compensation for these unbelievably riduculous problems & hassles. I even said that I wasn’t just trying to get something more expensive or whatever (trying to scam them) and I just wanted a phone that would work like they initially confirmed with me that it would but they did the exact same redundant test again and said sorry but their test showed this phone works fine and there was nothing they could do. I then got sick of the repetitious tactics and started raising my voice around the other customers while explaining how workers who only make money when they make a sale are the ones who tell you what you want to hear just to get you to buy something and get you to sign a 2 year contract but when you have problems with the phone/plan/whatever they just simply deny anything that they initially said and hold the contract over your head, that then they got the manager of the store who after mildly having to argue with her, she finally admitted that this phone wasn’t very good for reception unlike what I was told but they would only send me a new phone of the same model. I said that I don’t want the same model phone cause not only is there actual proof of it (if they would look up the ridiculous amount of dropped calls) but even many internet reviews are now being posted that this phone isnt that great for reception among other things and so I want another phone which is at least equal to the cost of this phone and has the reception qualities and features which I specifically asked for before even buying the phone. She refused to get me another model phone and said their policy is just to give the same model phone and try it again. I said that I am not putting up with a phone and reception which doesn’t even work well enough to make calls in order to try it out again. She said this is all we can do sir. I said whatever but I dont want the new same model phone and I was so hot at this point I had to leave the store but came back to the store to hopefully get another salesman/manager/whatever who would resolve this issue but was disrespected and being jerked around again so much up to this point that I started raising my voice and demanding the quality and service which their company promised me before signing a 2 year contract, and then the manager called me a manipulator and said if I don’t lower my voice they will call security. So I made sure that people outside of the store in the mall could hear me say again about businesses like at&t whose employees work off of commission and what tactics they pull and then I left the store, came home, and tried again to get thru to at&t NOW but like so many other times, I kept getting the same message that they are experiencing heavy call volumes and to try again later. This went on for several days straight and didn’t matter anyways since when I was able to get thru to the automated messaging system again in order to get to the customer service agent, again I wasn’t able to hear all of the massages clearly enough in order to know what to push. But anyways the new phone came which was the same model which I previously told them wouldnt solve the main problem here and I am still having the same problems with not even being able to call at&t to try to get to a supervisor who will not just blow off the customer but will actually listen to the problem and actually do what will solve the issue and not just solve it in a way that only advantages them or makes them satisfied. They also need to start holding their employees responsible again for what they say!

Well with all due respect to [redacted] I do not expect anything to be done here seems how after dealing with the dell pc company & now at&t, I have enough experience on business’s shiesty tactics and also from reading lately about SO MANY other reports on Better Business Bureau, Consumer Affairs, Complaints Abroad where people are reporting legitimate complaints but the businesses which are being complained about will just deny most or all of everyhting, or just say they have no record of these problems from the people who are filing the complaints which then makes [redacted] and other like businesses think we the consumer are the liar. Sounds like these businesses have been allowed to build themselves up to the point of the consumer being powerless to do anything about it. I know me and so many others who are on supplemental, disability, & other incomes can’t afford to buy hidden cameras and microphones to take with us to these businesses so we can prove
for a fact as to what we were told and especially before buying their products and/or contacts. I would like to further add that I am so fustrated from all of this and other stuff like all of the work that the consumer has to go thru just to get something simple resolved not to mention the bigger problems that I am justifiably walking away from the 2 yrear contract because even if companies like yours who are out to genuinely help us get something resolved, that doesnt fix the ongoing problems we will for a fact have in the near future with these same corrupted businesses.
Concerned Citizen Who Is Sick Of This Country & The Scandalous Business’s & Tactics, Kevin

When I ordered ATT wireless internet and cable TV the telephone representative told me I would receive $100.00 cash back. When I got the post card in the mail I was told to go to getmyrewards.att.com to get the cash back. This web sight offers nothing in the way of a reward. I then called ATT at [protected] as instructed on the rewards card. I was put on hold for 30 minutes. The phone message kept saying they were receiving a high volume of calls and kept prompting me to go to ATT.com/rewards center. After the 30 minute wait on the phone it cut me off saying they were unable to take care of my call at that time. When I went to ATT.com/rewards center I got the same dead end web sight as getmyrewards.att.com. Why do they offer this cash back only to be a total deception and waste of time to the customer?

Third time in the last 6 months an added bill has appeared on my AT&T statement for a service I did not order or request. AT&T allows third parties to bill on their statement - the most recent monthly charge submitted by Directory SVCS Web Hosting through PaymentOne Corp of $39.95 was supposedly enrolled by an telemarketing firm hired by Directory SVCS. I am on the do not call registry and never requested the service. I tried to report the telemarketing agency to the 'do not call registry' and was hung up on - only later to be enrolled in their sales pitch.

AT&T puts consumers at risk by allowing third parties to bill on their statements who are not reputable.

Eric J Friedrichsen, MD

If you are with AT&T and have a Netopia modem in your home and you up grade to Apple OSX 10.6 you will have problems that AT&T will not help. They will help for a fee of $99.00 but that is unfair as it comes. I have spent hours upon hours with the biggest idiots on the planet at AT&T. They have not updated their techs so you have to go to a dept. called Support Plus who charged for everything, if you can get them on the phone. Well it is Sunday so I will have to wait till Monday to cancel my account with At&T and look for another company that may or may not know what they are doing. I have had great wireless for my computer but when something goes wrong the folks at At&T are not there to help you and seem to be proud of the fact. Sad company and I even have stock with these idiots.
Best to not buy Snow Leopard upgrade for your Apple till people like AT&T get their stuff together.
Good luck folks

I've had AT&T dsl with no phone line for 4 months now. The first 2 months were plagued with outages and drops, I had my basic modem replaced 3 times and finally the last tech guy that paid a visit, my 4th visit in less than 2 months, gave me a 2wire modem for free. Same problems existed with that modem as well, dsl would drop 6-12 times a day, mostly at night, and speeds were consistently slowing over time according to numerous speed test I have done many times daily. Then about 3 weeks ago all the problems disappeared, only to resurface the last 3-4 days. The last tech suggested I bump down from 6MB service to 3MB, I was going to do this today, Saturday September 12, but nobody was around to do it in my midwest market, had to wait til Monday. A few hours later I noticed my download speeds dropped to 1MB an dhave stayed there for the last 5-6 hours, actually the last 3 or so days speeds have been very low, so I called again today about this being I forgot to mention it on the earlier call about changing packages. I finally get through to a human after 20 minutes of BS with the automated crap and begin to tell the ATT person my issues. Before we could even get to the speed problem, she informed me a new order for 6MB service has been placed in my name. HUH? She said records show I placed an order for 6MB service, something I have already had for over 4 months, on Friday September 10th. WHAT!? I asked for more info and she couldn't give it to me, she said I'd have to wait until Monday to talk with someone. She said the only thing she can see is that 6MB service was ordered under my name and number, but she couldn't tell me to what address or any other info, only that the activation date is September 16th. lol What is next with ATT? I'm almost afraid to think of that. So now instead of just having occasional dsl drops and awful download speeds all weekend, I now have to wonder what the hell is going on about this mystery service being ordered. After 4 months I'm about to give up already, if the speeds, drops and this new order are not resolved first thing Monday morning, I'm done with these ###ers. Back to Charter I will go, then after they go bankrupt I will have to go with clearwire, not as fast but reliable and cheaper.

Last speed test:
Download Speed: 1319 kbps (164.9 KB/sec transfer rate)
Upload Speed: 657 kbps (82.1 KB/sec transfer rate)

The normal down speed is around 5200 kbps/Up 660 kbps, so it seems the download speeds are only effected by whatever is going on. BS!

1 minute ago:
1316 kbps down
658 kbps up

I had Clearwire internet and was at the end of my contract and I couldn't wait to get rid of it due to horrible service. After doing some research I decided to go with ATT Elite DSL, I already had satellite service with Directv and was getting rid of my home phone so I only wanted internet service. I was told that the Elite DSL wasn't offered in my area but if I went with the Uverse package which included tv service then I would be able to get the Elite. This really never made sense to me but I thought ok because my Directv was starting to get ridiculously high. I saw a pattern where every two to three months the the bill kept creeping up. Only problem was I still had a few more months left in my contract with Directv. The ATT rep on the phone (Matt) told me if I went with the Uverse package I would get a rebate of $200. Since I knew I would have to pay a termination fee with Directv but unsure of how much...Verizon charged me $200 to terminate with only a few months left...I asked the (Matt) how long it would take to get the $200. He said normally it takes a few months because they want to make sure that the customer stays with them and does not cancel. I told the (Matt) I can't wait that long because I have to pay Directv's termination fee and I don't have the money right now. I told the (Matt) I would just have to wait until my contract was up and then I would call ATT Uverse to hook up service. (Matt) then tells me he is going to talk to his manager (John) and see what they could do for me and asks me to hold on the line. He comes back on and tells me that his manager (John) has ok'd to have my bill credited with the $200. I wanted to make sure this is correct to I said to (Matt), so my first two months I will not be bill correct? (Matt) says yes that is correct. (Matt) tells gives me his manager's (John) number and tells me to call (John) if my credit does not show up on my bill but assures me that the credit would show up. I get my first bill..NO CREDIT! I call (John's) number and get a woman's voicemail. I'm thinking oh great here we go but I left a message anyway. I decided not to wait around and called the main number. I got transferred 4 times and had to explain my situation 4 times! So I explained the problem again to the last person I was transferred to (Shelly). She's checking notes and doesn't see anything in there from Matt stating that my bill would be credited $200...Gee...why doesn't this surprise me! ...So Shelly asks me to hold while she tries to get a hold of someone to confirm what I told her. She comes back and of course can't get ahold of anyone. She tries to offer me $100 off my bill and the remaining $100 to be redeemed online. I told her NO! That was not the agreement! I tell her that (Matt) said his manager (john) ok'd it and even gave me his number in case I was charged. So she asks me for (John's number)...You would think they would already have this person's number! So again she puts me on hold, comes back and still can't get ahold of anyone...or so she says! She tells me that she left (John) a message to call me and that he would be calling me by the end of the day...No returned phone call...The next day...No returned phone call. Now I'm pissed! I am going to call them one more time and if no results I'm going straight to the BBB and out local news consumer advocate. I call (John's) number and the same woman on the voicemail answers this time. She tells me this is not (John's ) number and she has no idea who (John) is! %#$@&&(**($^*! I told her well (Matt) the rep that set me up this account told me to call (John) at this number and ran down the whole freaking story again! She says well there isn't a (John ) here but there is a Juan. What the F*** is wrong with these people! So she tells me that she will have (Matt) call me back. I told her he better and he better call by today or I'm taking matters into my own hands. So far it's been an hour and no return call. I'm not going to sit and wait around and play games with these people. When I am done typing my complain here I am going straight to the BBB. Screw ATT UVERSE!