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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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10:31 am EDT
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AT&T early termination fee

Bought a Blackberry Bold for 399.99 through my company, when the no contract pricing was $445.00 6 months later i hate my service and im transfering to verizon, i get hit with a 18 month $155.00 dollar early termination fee..they had put the phone on a contract! So now my phone is on a contract but my phone plan isnt.

They stated it was because this was a discount on the phone when the no contract pricing was 549.99 so i must pay the difference in the early termination fee. Meanwhile, NOwhere is it stated on my invoice that came with the phone, on the invoice that was emailed to me, or the rebate form that i filled that this was a CONTRACTUAL PURCHASE.

They stated it was online and i was responsible for reading it.

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cynthiaellzey
, US
Nov 18, 2009 4:18 pm EST

I have the same problem. I lost my job and tried to negotiate reducing my service and was told that I would have to pay 500.00. I have been approached by collections that have harassed and threatened me for what is basically a service that I didn't receive. This has to stop.

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4:55 pm EDT
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AT&T cell phone contract cancellation

I signed up for a 2-year contract with AT&T. While in Florida on vacation, I could get no service. When I returned home, I went into the local AT&T where I had purchased the contract/phone and told them they must be lacking cells in Florida. They (the customer service personnel) looked at each other and sniggered while saying, "Hey, she thinks we don't have enough cells." The other one laughed at me. The guy turned back to me and said that they have the most cells of any provider and the trouble was that I had a cheap contract. I asked if I could upgrade the contract as I was planning more travel and they told me I was basically stuck with the phone contract for the next 18 months. I asked them what I could do and they informed me that there was nothing. So, I figured that the easiest way was for me to pay the $150 early cancellation fee and shut off the phone and get a new upgraded contract. I went back to the same place and told them I wanted to shut off the phone. They told me I couldn't do it in person, I had to call the 1-800 number. So, I did and they told me they couldn't handle it over the phone I had to do it online and to have my bill nearby for reference. I did this and they told me they couldn't handle it online I had to call the 1-800 number. I called back and they said I had to go into the store to do this; around and around and around I went -- and I had witnesses with me each time I tried to cancel the contract. Finally, I saw I was getting nowhere so I went into Radio Shack, purchased 3 phones for myself, my son and my husband. I didn't pay the AT&T bill and they shut off the phone. But, the charged me the early cancellation fee, the original bill, a late fee and I don't know what else. I refused to pay these extra charges, I said I would pay the early cancellation fee (even though it is now almost 6 years later and the contract ran out). They turned it over to a collection agency, it us now up over $500 and I refuse to pay it. They have quite calling me and keep turning it over to new collection agencies. They will make the customary 1st call and when I tell them not to call me again the turn it over to a different collection agency. I know of someone else this happened -- AT&T feels that when they get their claws into you they keep you! -- they OWN you!

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6:31 pm EDT
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AT&T billing issues

The advertised $99.00 bundle from AT&T/Direct TV is a complete rip-off. I guess you could get the $99.00 price if you jumped through all the hoops in the way. I order this package over the internet for my daughter who just graduated colleged and is now without a job figuring I could afford to spend $99.00 a month for her. First, when I signed up for this service I was not told that this was a 24 month committment nor was I told that each company direct billed their customers. Secondly, I was not told that the $99.00 price included a rebate from Direct TV which had to be applied for during the first 90 days of service and that it would only cover the first 12 months. To date this are my payments:
AT&T 05/15/09-$131.30
AT&T 06/15/09-$131.30
AT&T 07/15/09-$68.58
AT&T 08/15/09-$80.37
AT&T 09/15/09-$86.67

Direct TV 05/07/09-$62.05
Direct TV 06/07/09-$125.15
Direct TV 07/07/09-$103.05
Direct TV 08/07/09-$112.12
Direct TV 08/07/09-$140.14

Like I said no where close to the $99.00 a month they advertise! If you enjoy your sanity, I would stay away from these so-called bundled packages.

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dnamichaels
Spring Hill, US
Jan 10, 2011 9:49 pm EST

ATT billing department is dysfunctional at best. They send a bill in multiple pages with all sorts of charges sprinkled everywhere. More confusing is when you have Direct TV in your contract. I cancelled them after 90 days because their Hi Speed Internet was anything but Hi speed. I even paid to upgrade, twice, and still had issues viewing streaming video from an online course I had purchased. I paid the final bill in November and just today I received another bill for 105.00 which is erroneous. I called and put on speaker phone and went about my business for 31 minutes and hung up. They said there will be a a delay due to high call volume. That was the very same recording I received when ever I called regardless of time of day or day of the week. When I would finally get a live person they gave me a name that was impossible to pronounce and I am of the opinion they all use alises not to reveal their true identity. I filed the bill and will wait until next month..

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diamdave
Chicago, US
Sep 13, 2010 2:11 pm EDT

I had the same thing happen to me. On Feb. 3rd, 2009 they promised me local, long distance and DirectTV for $104 plus taxes. TV price locked in for one year, after that I had a choice, either lose several channels and pay the same price, or pay about $25 more per month for what I had. I chose the former, except Direct TV would not honor it, said that ATT didn't know what they were doing and should not have given me those prices. I spoke with "Chotoya" (how many can there be?) tracking number 110042.

So much for accountability.

I"ll be dropping them alltogether.

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CPA in Bloomington IN
, US
Nov 11, 2009 6:07 pm EST

I have also had a horrid experience in ordering bundled Direct/TV and internet through AT&T. Everything the sales rep told me has been a lie. I am a CPA, with a masters degree in accounting, and they have since tried to tell me that I did not understand what I was told. I am determined to get the offer they quoted me, which was $70 a month for bundled service, all equipment fees waived. They came and installed the direct TV, but never processed my order for the internet. When I called to ask about it, no order was in their system, and no one else knew anything about the deal I was quoted. Fortunately I anticipated this from AT&T, and took the sales reps direct e-mail address down to begin with. I have spent about 6 hours on the phone arguing with them. In the end they may eventually do approximately what they originally said. In truth, they misrepresented just about every detail, and apparently they cannot actually even bundle the bill, waive the equipment fee on my first billing, or provide the service for the price they quoted me.

If you place a phone order for this type of service, I suggest you first get the sales reps e-mail. Then when they quote you a price, send them an email with the price and ask them to confirm that your understanding is correct, and that no other fees apply.
They do not tell you up front that you must apply for Direct TV rebates to get the price they quote.
These rebates take 6-8 weeks to process, and your first 3 months bills will not be bundled.
The price they quote on the phone is a lie, and they will tell you just about anything just to get you signed up. Apparently you are supposed to gather this from their online disclosure that they never tell you about. Your price with Direct TV will be much higher for some indefinite period (2 months I am told) until the rebates are processed.
If AT&T waives any internet equipment fees, the fees will still appear on your bill, and you will have to spend hours getting it fixed. They have told me they can't really waive it up front and send you a correct bill to begin with.

AT&T could save themselves hours and hours of staff time by just being straight with people to begin with.

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Really Made
Pride, US
Nov 09, 2009 9:26 pm EST

I am having the same problem with them. I signed up online for the bundled Sunday NFL Package ($59), internet and telephone. The online quote was around $140 for everything. When I went to watch the NFL I did not get any of the games in HD. Called. Had to buy superfan for $20.

Just got my bill in the mail.
AT&T charged 145.75 (I have basic calling, no caller id and no long distance and the $45 internet)

Got a Direct TV bill in the mail
$96.44

AT&T is not there to answer the telephone at 8pm.
Direct TV guy said that I should have been notified on my first bill that I would have to apply for a rebate to get the $59 package.

Now what I am made about is that I signed up online. It made no mention of having to fill out rebate forms. I made no changes and did not get an AT&T modem but yet my bill is $145 for basic telephone and internet?

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10:44 am EDT
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AT&T can't service certain consumers as advertised

Ads misleading. AT&T's tech staff and supervisor admit they cannot give me the service that neighbor 6 blocks away might get. Tech says that because of my “2700-ft. distance” from some sort of base station, that my “profile” will not let me watch HD on two sets at a time. DVR does not function as promised as a result. I did NOT have that problem with Comcast. Nothing in TV ads or online literature indicates that these problems are a possibility. My E-mail is not working correctly right now (can send OK but cannot receive consistently in MS Outlook. Already tried self-support tool to fix, after total of 7 hours on telephone with “Tier 2.” Tier 2 and mgmt. "escalation" not satisfactory. Was told this morning by both “Jay” at Tier 2 support and “Chris” on management escalation team that they “cannot guarantee consistent service” due to my distance from some sort of central hub, using terms like “loop length.” Tech says that because of my “2700-ft. distance” from some sort of base station, that my “profile” will not let me watch HD on two sets at a time. Actually, I cannot even watch 1 HD program and record another.

Will file complaint with TN Pub. Serv. Commission and local TV consumer channel (news release from AT&T on WMC-TV Memphis news program made me aware U-verse "available in my area.") If all services are not available to all consumers, then ads violate truth in advertising laws, and should be referred to state consumer advocates and FCC. This has been a truly horrible consumer experience, and I intend to do whatever I need to do to let other consumers in my area – and my friends in Nashville and other AT&T areas who are considering U-Verse – how poorly this has gone and how much stress it has caused in my household.
· Errors in placing initial order, due to vague Website info and failure of initial CSP to properly input order
· Totally unacceptable issues in migrating E-mail accounts – total of approx. 6 –7 hrs. on phone including Tier 2 trying to resolve. I make my entire living from a home-based business that requires my E-mail service be reliable. I already have the concern that I may have missed business e-mail in the last 3 days that may cost me hundreds of dollars.
· VOIP was not installed and next install date was not until 11/11. Lots of overly technical jargon and push-back from installer that if I was willing to have my home phone number changed it could happen now, but they could not port number till 11/11. Curiously enough when I escalated situation 9/17/09 was able to get date moved to next Tues. 9/22. That's now been moved to 9/23!
· U-Verse Website wasn’t able to neither “verify appointment status” nor show me any billing information. I had to go back to call center, navigate an undue number of menus just to get a live agent who could assist. I didn’t finally get anyone to address my global issues with the whole experience until I was provided with [protected]. Local tech here again 9/17/09 and told me: had you called me locally, I could have gotten U300 active today.” I did try to call him – his cell # says, “Person you are calling has a voicemail box that hasn’t yet been set up.
· Lots of “finger pointing” from various CSR’s along the way blaming issues on the last person with AT&T I had spoken too. Tier 2 Mgmt. Escalation as recently as this morning actually blamed issues on my in-home tech!
· AT&T makes it almost impossible to escalate a situation to a real person with some authority to assist. I did not get anyone at all who was an actual consumer relation’s specialist vs. “billing” or “tech support” who could actually help, offer any financial concessions, etc. till 9/17/09.
I am truly shocked and disappointed in the quality of this experience with AT&T. I have been a telephone customer of BellSouth/AT&T in New Orleans and Memphis since 1973; they have had my Internet service since 2001 and DSL service since 2003. I chose U-Verse based on excellent reliability – for years – with the aforementioned services. I have had more problems in the last 3 days than I have had with any AT&T services – including Internet – in over 30 years. The only satisfactory resolution for me: give me no less service quality than any other consumer. Do not make technical excuses, because if it is true that you cannot provide what I signed up for, you have my solemn written promise that I will file complaints with every consumer agency from the city/state level to the FCC, and contact every TV consumer advocate reporter in Memphis, in the interest of letting potential U-Verse customers in Memphis know what I have gone through. No excuses. Just fix.

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serious?
Arlington, US
Jan 17, 2010 8:10 pm EST

i have uverse, and its not a contract, if they cant deliver what you are looking for why you still getting it? I have seen the ads, and they do have a disclaimer on it . it no way guarantees you the services but instead what it is capable of. If your distance is far away and if the tech sayhs it will cause problems why did you still go ahead and install it, and since you having so much issues, just disconnect it. I couldnt get dsl service from verizon since my house exceeded the distance. Did not cry about man, there are other options

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6:48 pm EDT
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AT&T scam

I just got scammed by at&t.com... I signed up for service on at&t website and wanted to see how the service works. I got iphone refurbished and it stated on there site that if I dont like the service I can return the phone but if it is refurbished I cant return the phone. Which was my mistake that I didn't notice that before I signed up for the plan. But when I got the phone and didnt like the service I went to the at&t store to cancel the service I was told I cant cancel it anymore. I have to use the service for 30 full days. So I did it now when I tried to cancel the service im being told that I will be charged 500 bucks cause I waited too long to do so. All I can think of is send a complaint to bbb. And let them solve this. I'm not going to take this kind of bs from at&t. I have both reps name and one was the store manager. Who mentioned to use the service for full days and then cancel the line and I wont have to pay for anything. Just the minutes that I have used.

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7:31 am EDT
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AT&T extremely poor customer service & employess who work off of comission

Hi. This complaint has to do with AT&T's Steubenville, Ohio retail store & the company’s customer service department. When I went in to research my 1st phone & plan I made very clear to our local at&t store & to the at&t customer service number I called (who was asked the same questions as their local store) I told them that “I need to know specific answers to specific questions since I am not a lawyer & can’t afford one to explain your plans & terms & conditions, & also cause from what Dateline NBC said, it wouldn’t matter anyways since 10 lawyers could read them & would give 7 different explanations. I also said it was cause of having friends who had problems with these cell phones/plans/providers”. I was told no problem sir & they knew exactly how I felt & would take care of me. I also made it clear to them among several other things that (1) is the instant rebate actually an instant right here in the store rebate and not one of those games where the customer has to then do this & that to actually get the rebate (2) I did not want internet service which friends were telling me that these companies were adding under our noses and then making the customer go thru the hassle of getting the charges takin off after they find out they were connecting to the internet without even knowing it at times, (3) I need all files to be transferable from my cell phone to my pc due to working on vehicles at home & it's a MUST to permanently keep a record of them since I mosly use text to save minutes and since email is not practical when ur a greasy home mechanic & can’t keep a pc in the garage where emails can be sent & answered right away (4) Also told them I understand we will probably always have a problem here & there with reception but it is a must that I dont have any major or even moderate problems with this since Im a recovering paraplegic & also have a seizure disability...what am I supposed to do if I break down or start to have a seizure especially while I am away from home. The several salesman I talked to & asked these question with over a couple different times over a few days told me not a problem sir & they understood my situation & I was clearly told (1) yes the rebate is instant & will not show up on your bill or hav to go thru any of that hassle stuff to get the rebate (2) internet will not be added onto my plan...I will only have the unlimited texting and cell phone plan (3) all files are transferrable & especially if I buy their 2gig mini memory card with adaptor to be used with a media reader for my pc & (4) I was told not a problem when concerning reception especially with the Pantech C740 Matrix phone which they said just came out & is one of the best models we have for reception, and also due the location where I live there wouldn’t be a problem.The salesman even did some reception test based on my home address and said yep, you wont have any problems sir. Well, there was more problems with the salesman just telling me what I wanted to hear but I will stick to some of the main problems. Well I immediately noticed problems with reception on the first day after I got my new phone and plan. I later found out they ended up adding internet access to my phone cause when I got the bill I was suprised to see that I now owed them for internet access... here when I was sitting down in my chair it was somehow hitting a at&t/pantech preprogrammed button while in my pants pocket which the phone was dialing up to the internet and started adding up charges on my bill which I then had to call at&t NOW customer service where they had no problem shutting off the internet service but I had to argue over & over about getting the charges taken off. I also noticed on the bill that the 50dollar rebate was not taken off but was still on there and when I finally got thru to the customer service, I was told that I was suposed to get the rebate at the store where I purchased the phone and there was nothing they could do about it after me having already bought the plan. Well I had to argue over n over with them that the salesman assured me that this rebate was instant and would not show up later on my bill and after the 20minutes of arguing, the service rep said he had to get the ok to remove it from his supervisor and after being on hold for another 5 minutes he came back on and removed it. I also tried to transfer text files from my memory card and other phone's memory but every time I stuck in the card I couldn’t find any file for the texts and I found out that there isnt even a cable to hook up to my phone to directly transfer these files and when I came back to discuss this at our local at&t store, the salesman just denied ever saying anything about him telling me that all files can be transferred to the pc and sorry but you can't transfer texts. I also had so many dropped calls and poor staticky and broken conversations that I was getting frustrated of having to sit stiff like a mummy while staying in just one corner of my house which is the only place that I can even get this amount of reception (please keep in mind that I have so many problems even out in my yard and while I’m out driving away from home). Oh and along with now having to move my pc to an inconvenient and hard to access corner in my house ( I am in a wheel chair) so that I could use the cell phone while on the pc, I was also told that with the new FCC regulations, I wouldn’t have any problems with the cell messing up my pc and vice versa but this was a totally garbage as well cause whenever I get close to my desk where the pc is, my cell phone drops calls and it also makes odd irritating noises which makes it difficult to hear people. Well whenever I called or went into the store, I first was very polite in telling them the problems with the phone/plan/whatever but they denied saying any of the things which they initially told me before buying the phone and signing a 2 year contract. Too add to it, when I said to them well then go ahead & repeat any actual conversations which we had when I came in on several different occasions and discussed these issues, all three at&t workers wasn’t able to or refused to (however ya wanna put that) repeat any of our conversations and would just say that they didn’t say these things which I know they said. At this point I was disgusted and left and then called the at&t NOW phone number(it took numerous days to not hear the message which said “we are experiencing heaving call volumes please try again later..." & then finally I had a day when I got thru but it took 8 calls to finally get & keep enough reception on the phone to talk long enough to get at least a few questions answered before the call got dropped) which put me in contact with their customer service department and first off I made sure to tell him the problem with my drooped calls and in all seriousness, in order to avoid my loss of sanity and composure from having to call back repeatedly and being put on hold and then having to repeat again all of the problems I'm having to another operator, so if my cell phone starts breaking up or drops this call please call me right back at the cell phone # on their file. He told me not a problem sir we will be glad to do that for you. Well the call later was dropped and I waited for appr 2hours for them to call back but never did. Infact they never called back at all but while I was on the phone with the customer service agent before the call got broken up and then dropped, based from what Dell pc company did to me, to start I asked directly if their employees worked off of commission and the customer service rep avoided my question several times by interupting me and just asking what was the main issue of me calling and so I politely told him to please either answer the question or I will talk to his supervisor about this. He then answered and said yes many of our employees work off of commission. We then discussed the problems with this corrupt business tactic (me hoping this would be passed up to the supervisors or someone who would listen) and now that I got that answered I moved onto other issues but mainly the issue of the extremely poor quality phone, reception, and customer service, but was only told sorry for the inconvenience sir and there was nothing they could do.The barely-speaking and hard-to-understand-English(another huge problem now with businesses customer service) customer service rep then added that they did this same reception test as the retail store did and showed that I had fine reception but when I told him I was tired of this evasive customer service tactic and demanded for him to look up the countless dropped calls which I know they have a record of, he refused by just telling me again sorry for the inconvenience & there was nothing they could do since their test showed I have good reception in my area. I then demanded to talk to his supervisor/manager and after having to argue with him repeatedly he finally said ok and then put me on hold whereby I waited over 25minutes with no response and no way to get back to a customer service employee unless I hung up and called back. Please keep in mind that when a person keeps getting poor reception, it is nearly impossible to even hear the automated messages which are at the beginning of calls to at&t and other companies/businesses and so how do we even know what numbers to push? To add to it I have to pull the phone away from my ear to see what button(s) to push and when I leave my only position which will bring in some reception, I get yet another dropped call! I never did get to hear from a supervisor visor this time and I was now getting fired up and went into the store the next day where I will admit that my tone was stern and told them I'm tired of the lies and games and so I demanded a new model phone and compensation for these unbelievably riduculous problems & hassles. I even said that I wasn’t just trying to get something more expensive or whatever (trying to scam them) and I just wanted a phone that would work like they initially confirmed with me that it would but they did the exact same redundant test again and said sorry but their test showed this phone works fine and there was nothing they could do. I then got sick of the repetitious tactics and started raising my voice around the other customers while explaining how workers who only make money when they make a sale are the ones who tell you what you want to hear just to get you to buy something and get you to sign a 2 year contract but when you have problems with the phone/plan/whatever they just simply deny anything that they initially said and hold the contract over your head, that then they got the manager of the store who after mildly having to argue with her, she finally admitted that this phone wasn’t very good for reception unlike what I was told but they would only send me a new phone of the same model. I said that I don’t want the same model phone cause not only is there actual proof of it (if they would look up the ridiculous amount of dropped calls) but even many internet reviews are now being posted that this phone isnt that great for reception among other things and so I want another phone which is at least equal to the cost of this phone and has the reception qualities and features which I specifically asked for before even buying the phone. She refused to get me another model phone and said their policy is just to give the same model phone and try it again. I said that I am not putting up with a phone and reception which doesn’t even work well enough to make calls in order to try it out again. She said this is all we can do sir. I said whatever but I dont want the new same model phone and I was so hot at this point I had to leave the store but came back to the store to hopefully get another salesman/manager/whatever who would resolve this issue but was disrespected and being jerked around again so much up to this point that I started raising my voice and demanding the quality and service which their company promised me before signing a 2 year contract, and then the manager called me a manipulator and said if I don’t lower my voice they will call security. So I made sure that people outside of the store in the mall could hear me say again about businesses like at&t whose employees work off of commission and what tactics they pull and then I left the store, came home, and tried again to get thru to at&t NOW but like so many other times, I kept getting the same message that they are experiencing heavy call volumes and to try again later. This went on for several days straight and didn’t matter anyways since when I was able to get thru to the automated messaging system again in order to get to the customer service agent, again I wasn’t able to hear all of the massages clearly enough in order to know what to push. But anyways the new phone came which was the same model which I previously told them wouldnt solve the main problem here and I am still having the same problems with not even being able to call at&t to try to get to a supervisor who will not just blow off the customer but will actually listen to the problem and actually do what will solve the issue and not just solve it in a way that only advantages them or makes them satisfied. They also need to start holding their employees responsible again for what they say!

Well with all due respect to [redacted] I do not expect anything to be done here seems how after dealing with the dell pc company & now at&t, I have enough experience on business’s shiesty tactics and also from reading lately about SO MANY other reports on Better Business Bureau, Consumer Affairs, Complaints Abroad where people are reporting legitimate complaints but the businesses which are being complained about will just deny most or all of everyhting, or just say they have no record of these problems from the people who are filing the complaints which then makes [redacted] and other like businesses think we the consumer are the liar. Sounds like these businesses have been allowed to build themselves up to the point of the consumer being powerless to do anything about it. I know me and so many others who are on supplemental, disability, & other incomes can’t afford to buy hidden cameras and microphones to take with us to these businesses so we can prove
for a fact as to what we were told and especially before buying their products and/or contacts. I would like to further add that I am so fustrated from all of this and other stuff like all of the work that the consumer has to go thru just to get something simple resolved not to mention the bigger problems that I am justifiably walking away from the 2 yrear contract because even if companies like yours who are out to genuinely help us get something resolved, that doesnt fix the ongoing problems we will for a fact have in the near future with these same corrupted businesses.
Concerned Citizen Who Is Sick Of This Country & The Scandalous Business’s & Tactics, Kevin

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Garly
, US
Sep 29, 2009 1:26 pm EDT

Problem is that individual employees of this company have been witnessed as mischievous and have been said to listen on phone calls and hack into personal computers that goes beyond NSA regulations for such behavior. Sadly government is stopping lawsuits against the NSA. The government should allow for class action lawsuits against AT & T for privacy abuses though! It is sad but true locals are claiming government is not corrupt and that redress is unnecessary according to guest speakers visiting churches and colleges.

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AT&T promised $100 cash back

When I ordered ATT wireless internet and cable TV the telephone representative told me I would receive $100.00 cash back. When I got the post card in the mail I was told to go to getmyrewards.att.com to get the cash back. This web sight offers nothing in the way of a reward. I then called ATT at [protected] as instructed on the rewards card. I was put on hold for 30 minutes. The phone message kept saying they were receiving a high volume of calls and kept prompting me to go to ATT.com/rewards center. After the 30 minute wait on the phone it cut me off saying they were unable to take care of my call at that time. When I went to ATT.com/rewards center I got the same dead end web sight as getmyrewards.att.com. Why do they offer this cash back only to be a total deception and waste of time to the customer?

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FrugalMe
, US
Jan 14, 2018 7:58 pm EST

Spoiler alert: Good ending to my story! My husband was promised a $50 Visa gift card for signing up for internet with AT&T. When we realized we were never sent a gift card, I realized they had expected us to register using a code sent to us in the mail (which we tossed, unknowingly.) I did an online search, and saw all the angry customers who had experienced bait and switch. This was discouraging. However, I called AT&T in anyway, and got through pretty fast (under five minutes) to a live person. She started to say things like, "if you ordered online, there's nothing I can do about it, since we offer extra incentives if you don't work with a live person." This made me very angry, since what if something goes wrong with the online process? However, I guess hubby HAD called in (phew), and she was able to transfer me to someone in Rewards, who promised to send something out again. We got the actual Visa gift card in the mail this time, about two weeks later. Hurrah! Just wanted to encourage others who might be discouraged by all the online angry people who were denied their reward. I think most people, once they get their missing Visa card, fail to post about it. (My sympathies, however, to those who just got the "run around"!)

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brand67
, US
Apr 25, 2016 5:07 pm EDT
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Ok just got off phone with customer rep they had the other 100 dollar reward card for bundle i didnt get bundle i got phone and internet so she put 100 in for phone and be mailed tomorrow takes little while get here but i already got the visa reward card today with bal of 100$ Just make sure you pay first 30 day bi) on time and in full or disqualify

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ATThater
, US
Jun 26, 2017 2:04 pm EDT
Replying to comment of brand67

I have been a DirectTV subscriber since 1996. Had high speed DSL service through ATT for that time. In January, 2017, I decided to upgrade to high speed DSL. Spoke to ATT sales and they said I could get Uvers internet (highspeed DSL) and also receive a $100 visa prepaid card. Install man came and hooked everything up. (By the way, he hooked up my DVD player wrong, had to fix that). ATT sales did not mention this would be a post card, but kept looking for my card or anything from ATT that didn't look llike a bill in my mailbox. Nothing. In late March, I called ATT and they said you should've gotten a postcard. I told her 'why doesn't ATT use my new account # to track my reward - it asks for it on the rewards center" (learned that the rewards center existed on my own). Why would then prompt you for the acct # if it ignores it. She said it should come in the mail Called in April and it seemed like I went around the globe on that call to find the right person to talk to. Seems like ATT does not cross train their people of where to route Reward Center inquiries too. I spoke to Rebecca - she told me that she would take care of this error. She would have sales re-issue the reward, I would get a postcard with the reward #, and also send me an email confirming our discussion. Well, nothing was done at all. No email, no postcard. I have probably called 3-4 times since then. The last time, I spent 40 mins. going around with people. The last person kept apologizing but didn't offer any help otherthan saying the rebate expired. This is definitely a scam. No postcards, no email and no support to offer a remedy. I want to take $100 off my bill, but I will just go with another carrier. So long ATT.

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brand67
, US
Apr 25, 2016 4:37 pm EDT
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You have to pay on time and in full the first 30 day bill that says you kept your bargain to upheld your contract. By paying first 30 day bill once done it say confirmed then they will mail reward code once you get it takes abojt 10 days you entrr code online and then it say waiting to be approved then they mail just got my first 100 was told would get 200 100 for internet and 100 for phone there is a strange message the right at 30 Iday activation saying mailed reward then day later says disqualified i hope they didnt screw me out of my 100

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Mel1006
, US
Mar 04, 2016 10:14 am EST
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Just found out I got screwed from AT&T. Same story, when I signed up I was told I would get a $100 gift card after 90 days of service to cover the cost of installation. It's been just under 90 days so out of curiosity I checked to see what I needed to do to get the reward. Imagine my shock when it said my reward card has expired. I spoke with a rep from the reward center and was told that there is nothing they could do. This is FRAUD and DECEPTION. They are allowed to lie, cheat and steal from people. I would be extremely interested in participating in a class action lawsuit.

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Aaron Triggs
, US
Jan 01, 2016 11:26 am EST

I am not happy when someone lies to me.

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Aaron Triggs
, US
Jan 01, 2016 11:25 am EST

I Aaron Triggs see U got to go thru hell and high water to get the reward Ur promised . I was told I was gonna receive my 100 dollar gift card and I am wondering what will it take to receive it.

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SusanLeM
, US
Oct 22, 2015 5:36 pm EDT

I was told when I signed up that I would receive a $100 gift card, which covered the cost of installation. I never received anything in the mail, so when I called, I was told I was too late to claim the $100. What a scam! I reported them to the FTC. The social media specialist recommended that I go through the ATT Reward Center to resolve the issue, but he obviously didn't read my post before telling me this, since it was the reward center rep who told me I was out of luck. I look forward to cancelling my service at the end of the service year, before the fee increases by 400%.

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Doris Bernard
, US
Jul 24, 2015 6:32 pm EDT

I tried to sign up the first time and it was such a horrific experience I finally told them I'd send all there equipmt back and consider us even after they made my low blood pressure high. It reverted back but that's how bad it got. Then a rep came knocking and told me everything was changed, I'd get a $150 Visa card, and since I knew I was moving he said they had service there and gave me a free move. I kept waiting for the Visa card and finally called. They said be patient and it would be there. So, I didn't get it and called again. Same thing. Finally, time to move came and I called to move the service. Sorry, they don't have service where I am moving. So, that was another of many lies. I went ahead and moved then called about the card again after I got my final bill. The rewards center told me it was too late. AT&T were the ones that told me to wait. I guess I fell for the oldest stall tactic in the book. So, I told them I'd pay the difference became the reward card and my bill. They told me to send a letter to the Resolution Center and gave me the address which I did explaining everything that happened. I called them twice and they said the center would reach me when they decided what to do. That was a year ago and and I received no bill or anything until this week I got a notice from a collection agaency saying they would put it on my credit report. I say go ahead. My mother retired from AT&T after 20years or service to them and only missing 3 days of work. I am so ashamed of their lies and scams. My Mom would be disgusted and I'm glad she didn't live to see this. She had a very good, long life and I am glad she didn't see any of this. Anyone out there thought about talking to a lawyer to see if they'd take a class action suit on contingency? I just bet there are literally 10's of thousands of people unhappy with AT&Ts dealings. I see there's a Ballwin, MO. here. I am in MO. too. I am ill so I can't put a whole lot of time into it but maybe with a few people we could get some justice for everyone. I'd just like to see them stop. It's just like what Ma Bell did back in the 70's when they thought they were so big they could do what they wanted. And here is Bell's offspring doing the same thing making deals with all the other cable companies to each have there own district in the rural areas so the consumer has only one choice for cable. It's called a monopoly and is illegal but as far as I know they all have not been challenged on it. If only the rewards cards was the only problem AT&T has. Anyone have any thoughts on it? Go to www.attscrewedme.com after Aug 15

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Beverly Lacueva
, US
Jul 23, 2015 10:18 am EDT

I signed up for Att uverse and internet. Even though the flier that prompted me to call stated a $400 reward, the reward amount was only $100. I received no mailing that they said they mailed. Then of course after not receiving a reward card, I called and they said it had expired and even worse they said it was only $50. In addition, a friend had referred me and we both tried registering on the refer a friend page and it stated no referral in the system. So another $100.00 loss ($50 each). In addition, the flier also stated no contract but when I tried to cancel the service because of all of these misrepresentations, now they are saying that I am on a 12 month contract. How does a large company like this get away with these scams? Beverly Lacueva, Ballwin Mo

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smrsterling
, US
Jun 10, 2015 4:56 pm EDT

It's true. I was supposed to receive $100 reward card for switching from cable to U-verse. I was told it would take a couple months, and nothing popped up on the Rewards website after that time. I called in multiple times, and they told me no such special was going on, when I SPECIFICALLY confirmed it with the CSR before signing up. I even had his name when I called back and what he promised. I asked to speak with a manager and was told they would call me back. They never did. This is all a lie. What a shameful way to do business from a supposedly reputable company.

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AT&T fraudulent charges

Third time in the last 6 months an added bill has appeared on my AT&T statement for a service I did not order or request. AT&T allows third parties to bill on their statement - the most recent monthly charge submitted by Directory SVCS Web Hosting through PaymentOne Corp of $39.95 was supposedly enrolled by an telemarketing firm hired by Directory SVCS. I am on the do not call registry and never requested the service. I tried to report the telemarketing agency to the 'do not call registry' and was hung up on - only later to be enrolled in their sales pitch.

AT&T puts consumers at risk by allowing third parties to bill on their statements who are not reputable.

Eric J Friedrichsen, MD

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Tom bxree
Plano, US
Oct 17, 2009 12:59 pm EDT

The At&T said I needed a land line in my are to have
Internet service so for 6 months I paid them about
$25 extra only to find out from an AT&T Tech guy
they I didn't need a land line they should of done
this thing called a dry loop which meant they
were fraudulently charging me this whole time
for a landline so I cancelled and the bill
went to collections and finally my credit
report. Now Im going to sue them.

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AT&T at&t worthless help

If you are with AT&T and have a Netopia modem in your home and you up grade to Apple OSX 10.6 you will have problems that AT&T will not help. They will help for a fee of $99.00 but that is unfair as it comes. I have spent hours upon hours with the biggest idiots on the planet at AT&T. They have not updated their techs so you have to go to a dept. called Support Plus who charged for everything, if you can get them on the phone. Well it is Sunday so I will have to wait till Monday to cancel my account with At&T and look for another company that may or may not know what they are doing. I have had great wireless for my computer but when something goes wrong the folks at At&T are not there to help you and seem to be proud of the fact. Sad company and I even have stock with these idiots.
Best to not buy Snow Leopard upgrade for your Apple till people like AT&T get their stuff together.
Good luck folks

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aago1254
Pueblo, US
Feb 14, 2010 7:33 am EST
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you bought the computer that is not a very popular system you expect people to learn your system and you dont know it. even apple doesnt know their computer. the problem is with the apple wireless or ethernet. mac os x is not a very good platform for networking for some reason it does not like to have dhcp work correctly and that is the reason you are having issues. i get people that call apple and they have no idea how to fix it because we all got to depend on the best customer service company that wont support you unless you have apple care i like to call it apple dont care they dont know anything even if you pay for it. so after a worthless call to apple they call me at my job then sometimes if im in a good mood i fix the issue. only for a few people that call me but when i hear the stupid phrase "I GOT A MAC" like your better than me. i will not help you.

look just create a new connection already and stop complaining go to the stupid apple symbol in the top left corner then go to system prefences then go to network and internet then change the automatic connection and create a new one and name apple sucks then make sure you have ether airport or built in ethernet selected. and dhcp an you will be good to go, hope this helps you.

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aago1254
Pueblo, US
Jan 09, 2010 4:55 pm EST
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i dont think its a problem with the modem i think its a problem with ether a kext file from apple or something that gets tripped up in the osx os that casuses issue obtaining an ip i had a problem with ubuntu doing this with my wireless card as well but with my hardware on my netbook the card isnt the best i just dont feel like taking it apart to trade the card with a intel wireless card. anywho the best solution is to go to the apple symbol and go to system pref and network you can static the network under manuel this will work here is the ips if you need help this is defults settings by the way

ip 192.168.1.x the x can be 67 if you want
net mask 255.255.255.0
router ip 192.168.1.254

dns
208.67.222.222, 208.67.220.200 use the comma it will be needed

another way is to change the location to a new location and that fixes it

if these steps dont fix it then do this

go into the router and change the encyption to wpa

wpa-psk

hopes this helps ya

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BHaines
Memphis, US
Jan 07, 2010 7:34 am EST

I apparently have the same issue. Are there any solutions?

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aago1254
Pueblo, US
Nov 22, 2009 8:35 am EST
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hey if your still having problems email me ill help you agooch@usa.com

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AT&T outages, drops and other fun things

I've had AT&T dsl with no phone line for 4 months now. The first 2 months were plagued with outages and drops, I had my basic modem replaced 3 times and finally the last tech guy that paid a visit, my 4th visit in less than 2 months, gave me a 2wire modem for free. Same problems existed with that modem as well, dsl would drop 6-12 times a day, mostly at night, and speeds were consistently slowing over time according to numerous speed test I have done many times daily. Then about 3 weeks ago all the problems disappeared, only to resurface the last 3-4 days. The last tech suggested I bump down from 6MB service to 3MB, I was going to do this today, Saturday September 12, but nobody was around to do it in my midwest market, had to wait til Monday. A few hours later I noticed my download speeds dropped to 1MB an dhave stayed there for the last 5-6 hours, actually the last 3 or so days speeds have been very low, so I called again today about this being I forgot to mention it on the earlier call about changing packages. I finally get through to a human after 20 minutes of BS with the automated crap and begin to tell the ATT person my issues. Before we could even get to the speed problem, she informed me a new order for 6MB service has been placed in my name. HUH? She said records show I placed an order for 6MB service, something I have already had for over 4 months, on Friday September 10th. WHAT!? I asked for more info and she couldn't give it to me, she said I'd have to wait until Monday to talk with someone. She said the only thing she can see is that 6MB service was ordered under my name and number, but she couldn't tell me to what address or any other info, only that the activation date is September 16th. lol What is next with ATT? I'm almost afraid to think of that. So now instead of just having occasional dsl drops and awful download speeds all weekend, I now have to wonder what the hell is going on about this mystery service being ordered. After 4 months I'm about to give up already, if the speeds, drops and this new order are not resolved first thing Monday morning, I'm done with these ###ers. Back to Charter I will go, then after they go bankrupt I will have to go with clearwire, not as fast but reliable and cheaper.

Last speed test:
Download Speed: 1319 kbps (164.9 KB/sec transfer rate)
Upload Speed: 657 kbps (82.1 KB/sec transfer rate)

The normal down speed is around 5200 kbps/Up 660 kbps, so it seems the download speeds are only effected by whatever is going on. BS!

1 minute ago:
1316 kbps down
658 kbps up

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Update by complyou
Sep 24, 2009 1:30 pm EDT

current speeds

5, 621 kbps download

671 kbps upload

That's more like it.

Update by complyou
Sep 24, 2009 1:30 pm EDT

UPDATE. I opened a maintenance ticket Friday and a tech came on SUNDAY! A Sunday. He spent over 3 hours on the street, then another 3 hours at a AT&T sub-station. There was nothing wrong with anything! He then called many different departments while he was here after 6 hours of ###! From 8am-2:30pm he worked his ### off for nothing. He then talked to those different departments, he, a AT&T tech, got transferred around and fed ### just like you or I would of been. The tech got so frustrated with AT&T he left a few times to go beat on his truck and yell at some people on the phone. So from 2:30pm-4:30pm he was on the phone with AT&T and finally it got resolved. It had nothing to do with software, hardware, lines, phone jacks, viruses, modems, boxes or sub-stations. It was INTERNAL! Some computer somewhere had me set at the lowest basic package, and mind you this switchover was days before I even called to switch from the 6MB package to the 3, the tech nor the person who finally figured it out could say why I was switched. Just fricking frustrating. So now I'm back at my 6MB speeds and AT&T has credited my account for a free month of 6MB service. Let's see if we have any problems with that next! lol AT&T's main problem, NO COMMUNICATION BETWEEN DEPARTMENTS.

Update by complyou
Sep 13, 2009 11:53 am EDT

I guess I'm going to have to read up on how to upload pictures on here.

Update by complyou
Sep 13, 2009 11:52 am EDT

Speakeasy.net/speedtest/ pic

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Jacob Lee
Moselle, US
Mar 04, 2010 12:51 pm EST

I mean come on what is up with at&t and all of its outages I have not been able to connect to the internet for 2 weeks here in Mississippi! What is wrong with this company? I don't know but if this is not fixed soon I will be switching to Comcast or America Online.

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AT&T doesn't want to honor rebate agreement

I had Clearwire internet and was at the end of my contract and I couldn't wait to get rid of it due to horrible service. After doing some research I decided to go with ATT Elite DSL, I already had satellite service with Directv and was getting rid of my home phone so I only wanted internet service. I was told that the Elite DSL wasn't offered in my area but if I went with the Uverse package which included tv service then I would be able to get the Elite. This really never made sense to me but I thought ok because my Directv was starting to get ridiculously high. I saw a pattern where every two to three months the the bill kept creeping up. Only problem was I still had a few more months left in my contract with Directv. The ATT rep on the phone (Matt) told me if I went with the Uverse package I would get a rebate of $200. Since I knew I would have to pay a termination fee with Directv but unsure of how much...Verizon charged me $200 to terminate with only a few months left...I asked the (Matt) how long it would take to get the $200. He said normally it takes a few months because they want to make sure that the customer stays with them and does not cancel. I told the (Matt) I can't wait that long because I have to pay Directv's termination fee and I don't have the money right now. I told the (Matt) I would just have to wait until my contract was up and then I would call ATT Uverse to hook up service. (Matt) then tells me he is going to talk to his manager (John) and see what they could do for me and asks me to hold on the line. He comes back on and tells me that his manager (John) has ok'd to have my bill credited with the $200. I wanted to make sure this is correct to I said to (Matt), so my first two months I will not be bill correct? (Matt) says yes that is correct. (Matt) tells gives me his manager's (John) number and tells me to call (John) if my credit does not show up on my bill but assures me that the credit would show up. I get my first bill..NO CREDIT! I call (John's) number and get a woman's voicemail. I'm thinking oh great here we go but I left a message anyway. I decided not to wait around and called the main number. I got transferred 4 times and had to explain my situation 4 times! So I explained the problem again to the last person I was transferred to (Shelly). She's checking notes and doesn't see anything in there from Matt stating that my bill would be credited $200...Gee...why doesn't this surprise me! ...So Shelly asks me to hold while she tries to get a hold of someone to confirm what I told her. She comes back and of course can't get ahold of anyone. She tries to offer me $100 off my bill and the remaining $100 to be redeemed online. I told her NO! That was not the agreement! I tell her that (Matt) said his manager (john) ok'd it and even gave me his number in case I was charged. So she asks me for (John's number)...You would think they would already have this person's number! So again she puts me on hold, comes back and still can't get ahold of anyone...or so she says! She tells me that she left (John) a message to call me and that he would be calling me by the end of the day...No returned phone call...The next day...No returned phone call. Now I'm pissed! I am going to call them one more time and if no results I'm going straight to the BBB and out local news consumer advocate. I call (John's) number and the same woman on the voicemail answers this time. She tells me this is not (John's ) number and she has no idea who (John) is! %#$@&&(**($^*! I told her well (Matt) the rep that set me up this account told me to call (John) at this number and ran down the whole freaking story again! She says well there isn't a (John ) here but there is a Juan. What the F*** is wrong with these people! So she tells me that she will have (Matt) call me back. I told her he better and he better call by today or I'm taking matters into my own hands. So far it's been an hour and no return call. I'm not going to sit and wait around and play games with these people. When I am done typing my complain here I am going straight to the BBB. Screw ATT UVERSE!

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Update by KMCOOK
Sep 11, 2009 7:10 pm EDT

I just wanted to follow up. After talking to still another person and arguing for more than a half hour I finally got a call back and ATT Uverse agreed to credit me the $200.

Update by KMCOOK
Sep 11, 2009 3:28 pm EDT

Ok here's a followup...I called (John's) number again because I forgot to get the woman's name that I spoke with and guess what?! They disconnected the phone number! I am more than pissed now! I am cancelling their service and will not pay a time back to them!

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AT&T consistant disconnects from internet

There were 19 disconnects from the Internet starting at 9:30 PM on
Saturday August 22, 2009 to 12:01 AM on Sunday August 23, 2009. There was NOTHING posted on the AT&T web site for maintenance.
The one error message read " Error 676: The phone line is busy
connecting through WAN miniport PPPOE." The rest of the time ATT.net just quit responding and went to an automatic reconnect and repeated this cycle through out the night.
It took close to three hours to view a 1 hour 36 minute 04 second movie.
I have NEVER had this many disconnects when I was using Cavalier of Verizon for my DSL service.
I could leave my computer on and just start surfing; this is not true with this service. I am logging the ‘disconnects’ from the Internet with AT&Tand find that I am experiencing an average of SEVEN disconnects while using the DSL service on a daily basis. The more I use it the more disconnects.
This is UNACCEPTABLE. When I am on the Internet, I need to stay connected. I perform a lot of downloading and movie viewing
I would like to know why so many ‘disconnects’ from the Internet, why I see hour glass so often, and progress bar is running slow. I did NOT have these issues with Cavalier or Verizon for the same system.
NINETEEN disconnects is just UNACCEPTABLE.
I sent an email, through Outlook Express, and it was propmptly returned to me reading to log the service issue on the 'my member services' on the web site! GREAT IDEA! Why not log a complaint on the web site when the issue is staying connected to the Internet.
I finally sent in the issue, through the web services, along with the amount of disconnects and the Network diaganotics and then I when emailed back to call customer serivce when this happened again.
Well of course it happened again. I telephoned customer service and naturally got a call center where English is not the primary langauge. Why does the voice prompt say 'For assistance in English please press one?' The telephone agent was of no use! I am a help desk technician. Of course I knew to power cycle BEFORE I telephoned a call center. I only wanted a different server to use to connect and stay connected to the Internet. He did not understand that premise. You know! The basic one of routing to the Internet with a different IP adress.
The Internet is quite important in my house hold. Paying a higher price for services rendered is a SMALL price to pay! I'm going back to Verizon.

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AT&T warranty scam

My daughter obtained a Palm Centro phone with an updated contract I signed (5-phone family plan) in June 08, just as AT&T was taking over Cellular One. I had received good service thru Cell One, & their family plans were a bit cheaper than other companies. I was in the store for 2 1/2 hours, patiently waiting while the beleagered staff tried to navigate the impossible computer system changes. Then, some guy from the home office took credit for the 5-phone sign-up, leaving the local sales people with zero credit for their time...
The phone was problematic from the start...much as I read other Palm Centros have been.

At month 11, my daughter decided to take matters into her own hands and call the company about her phone. She was instructed to mail the phone back & a new one would be issued. She had a new phone before I even knew what happened. Shortly thereafter, Julie's old phone arrived...with an arrow sticker pointing to a tiny crack in the plastic housing on the corner. It came with a bill for $250, citing "abuse". Due to the exhorbitant fee, I returned the replacement phone asap via UPS & requested that the company not charge me. I then purchased a new phone for her for about $100 online.

Two weeks later, while on vacation, our phones stopped operating properly. I called AT&T & was told that I must pay the $250 charge for the Palm Centro to keep my service intact. I explained the return of the replacement phone, & the gentleman on the line advised me that it takes 2-3 weeks after the warehouse receipt of the phone to have it credited to the bill. I had sent the phone 7/10, it arrived 7/14, this was about 7/28. I agreed to pay by phone with the understanding that I would then have a credit by the next bill (my bill averages $220).

Long story short, I have never received a credit, have emailed several times, spoken by phone several times, and have been told that: 1. They do not charge for the replacement phone, they charge for the damage to the original phone (which would never have been returned to the company...it was my property). 2. Although I never authorized the sending of the replacement phone, my daughter had enough of my information to make the transaction on her own (she never signed a contract or had her name on anything). I inquired whether it would have mattered if she were an 8-year-old(?) 3. The company now denies that the replacement phone was ever received at the warehouse (thank goodness for UPS Tracking).

Do yourself a favor...DO NOT SIGN UP FOR AT&T CELL SERVICE.

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AT&T rewards offered by sales representative

I recently spoke with an att customer service agent RE upgrading my internet service and local long distance residential home phone to the att U-Verse.

I was offered (att) free installation for cable internet and home phone as we used Comcast for digital cable.

I was told we would receive a lot more digital channels on all of our tvs instead of the Comcast package that we get the digital on demand on the main tv and the rest would get limited channels and not the on demand feature.

I thought what a great deal for all three services in one less expensive bill with free installation.

Upon the completion of the set up and appt for this installation I was informed I would receive for my recent upgrade and change a cash back reward (visa gift card ) as another thank you for being a att customer.

I was told I would receive 250.00 cash back Visa card and would expect to receive a flyer in the mail for this gift offer.

I just received the flyer in the mail and having a terrible time trying to access the site (getmyrewards.att.com)

Finally after going in to so many websites complaining about the att offer, I now know I too am very disappointed with att and their fraudulent offer.

When I first called att to install the internet high speed through DSL (which I still have to return to att and pay for the shipping and handling costs to return since I upgraded) I was also told about the rewards gift for getting high speed internet installed and told the reward would be 250.00 gift card and they would send the information by mail so look out for it and make sure to log in and register to claim this gift.

Well somehow I was able to actually find this website but the offer that I qualified for was for only a 50.00 Visa gift card 200.00 less than the rep. had told me.

Is this common practice to lie to the consumer to sell a product/service?

I would think with all the complaints (I see many more complaints) we would be able to do something about this and file formally.

Thank you for your time and please let me know if we can resolve this issue?

Summer Wion
[protected]@att.net

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tjk213
Louisville, US
Dec 20, 2009 5:45 pm EST

I also was promised $250 but only got $150. Also can't find the web site at all.

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jeff 636ft2
Denver, US
Oct 05, 2009 2:42 pm EDT

same has happened to me.I found the website just fine and was disgusted to find the fraudelent offer i was offered to accept at&t service. iwas promised $250.00 to find that it was actually $50.00. I was scammed along with thousands of other at&t customers,

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Nancy58
Gibraltar, US
Sep 22, 2009 9:40 pm EDT

I also was lied to by the AT&T sales person on the phone "just to get the sale*. I ordered the triple bundle because my comcast bill was going sky high. I was getting the Direct TV with my triple bundle and the landline service and the DSL. When Direct TV got to my house they told me they are seperate contractors from AT&T and that ATT basically promised me the moon just to get the sale. They upgraded me because I told them what ATT promised me, I told them I am on a fixed income and that I switched because I can't afford the price of Comcast anymore. Why would I switch to pay the same thing? Direct TV was great working with me. BUT ATT I AM SO DISAPPOINTED IN. THEY SHOULD NOT GET AWAY WITH FALSE ADVERTISING, I WILL BE WRITING MICHIGAN'S STATE'S ATTOURNEY GENERAL'S OFFICE ABOUT THIS. Even on my landline it still is not right, and I can't get to my refund they promised me either.

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Ann Sottek
Indianapolis, US
Sep 18, 2009 11:57 am EDT

I feel that At@t needs to apologize To their customers. They have misled us to believe that we would at some point get money back, but have made it very difficult. When you have a good service to offer, why is it necessary to lie to us? I am very disappointed.

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out of pocket money
Kingsburg, US
Sep 11, 2009 9:40 am EDT

ditto, i was told i was getting 125.00 and yet to be able to get on the darn website for my now 75.00 rebate, yeah very disappointed too.

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saa10000
, US
Sep 10, 2009 9:54 pm EDT

Go to att.com to find the rewards link. It's lisited under "Rewards Center"

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AT&T rude customers

Rules to the at&t wireless consumer*

1. Dont call in to customer service yelling!
2. Always check you rollover balance!
3. Look at the bill before you cal in assuming you have been over charged!
4. Dont kill the messanger!
5. Dont lie! Things happen, we really do understand. We and consumers also.
6. Dont claim you shold have a wireless phone insurance. (If you didnt ask for it and you havene been paying for it then you dont have it. This goes back to rule 5 because if there was something on the bill you were paying for and you really didnt ask for it you would hacw called in to have it removed asap!
7. Asking to talk to a manager is ok. Reps are not threatened by that.
8. Accept responsibility for you own actions!
9. Stop under estimating your children. Thgey kow more about cell phone than you do!
10. Pay you bill on time and when you dont expect a $5 late fee (Most states) and its past due 10 days or more expect to be disconnected and expect the $36 reconnection fee!

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WALL STREET TYCOON
new york, US
Sep 02, 2009 11:49 pm EDT

To think that in the middle of Wall Street, iconic for blazing fast need for speed, my AT&T Blackberry Bold 9000 has NO reception, dropped calls, and finally, it says "congestion."
In-fu&*&*&*-credible.

For the teeny-bopper generation, AT&T was a monopoly, and Uncle Sam broke it apart, but if they keep this up, in the middle of WALL STREET, for crying out loud, they will be out of business, and Uncle Sam will have one less bad apple to deal with.

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AT&T att coverage in iowa city, ia

THE ATT NETWORK IN IOWA CITY, IA IS EXTREMELY UNRELIABLE. DO NOT SIGN UP FOR NEW SERVICE WITH THIS COMPANY AS YOU WILL BE EXTREMELY DISAPPOINTED. BOTH THIER NETWORK AS WELL AS LOCAL REPRESENTATION ARE UNSATISFACTORY. THE NETWORK SIGNAL IS CONSTANTLY LOST, SOS MODE IS CONSTANTLY KEEPING YOU FROM MAKING/RECEIVING CALLS, PLUS THEY'VE BEEN PROMISING 3G IN THIS AREA FOR YEARS AND KEEP DOING SO TIME AND TIME AGAIN WITH OUT DELIVERING.

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AT&T three weeks of pure hell

My mother-in-law, who has been an AT&T customer since 1963, was so exited when uVerse became available in her home town of Bedford, TX. She signed up for the entire uVerse package; phone, TV, and internet. That’s when the nightmare began. Three days after the installation, the entire service went down. My mother-in-law was w/o phone, TV, or Internet. We contacted technical support and a tech was going to be dispatched the following day. The next day the tech did show up, late, but told us they couldn’t find a problem and scheduled an “underground” crew to come out the following day. So in the first 5 days of service, the entire service was out for two of those days. My mother-in-law wasn’t comfortable being w/o phone service, so she asked if she could switch the uVerse phone back to a normal phone line. AT&T scheduled that for the following Tuesday, but told us that she would have to pay $5 more a month than what she was paying previously because the plan she had had for 40 years was no longer available. On Monday, the internet went out, she called tech support, and they walked my mother-in-law through resetting the uVerse box, which seemed to work. AT&T didn’t get around to switching the phone until Thursday (remember, it was scheduled for Tuesday), and in those three days, her Internet goes out two more times and her TV goes out once. Resetting the box and waiting 15 minutes fixes the issue each time, but on Thursday, when the phone is finally switched back, the TV and Internet go out again. Resetting the box doesn’t fix it this time, and we call technical support. They say there was nothing wrong with the line and they dispatch a tech. No tech ever shows up, but everything starts working again at 10:00 PM the following day. So, if your following me so far, in the first 10 days of service, uVerse was unavailable for 5 of those days, my mother-in-law and I have spent close to 8 hours on the phone with various customer service and tech support departments, and taken two days off work. At this point my mother-in-law decides to switch back to DSL and just keep uVerse TV. We contact AT&T on Monday and they tell us there would be a tech out in two days to take care of that, but they cannot give her DSL for what she was paying before (the promotion was over) so instead of $14.99, it would be $20/month. We reluctantly agree. We receive a call on Tuesday confirming our appointment for Wednesday, so I take another day off to be there when the technician arrived, but no-one ever shows up. I contact “customer service” to let them know the technician never arrived, but instead of apologizing, they went into a “sales spiel” and ask if we wished to upgrade to a higher speed DSL service for only $14 more a month. They couldn’t tell me why the service department cancelled our original service order, and to make matters worse, they can’t get another technician out there for another two days. I “politely” explain to them that we want the same service as she had before (the same service that was suppose to have been installed today), I reschedule the DSL install for Friday, and I hang up the phone. Not more than 15 minutes later, the uVerse stops working again! We contact technical support, yet again, and are told that they cancelled our uVerse service all together since you cannot have uVerse TV w/o uVerse internet. They didn’t bother to let us know that when we scheduled the DSL install, they just turned it off! So now my mother-in-law has no TV Service, and DSL isn’t suppose to be installed for two more days! We told them that was fine, we cancelled the DSL installation, and called Time Warner.

So to summarize our AT&T uVerse experience; we had the service for 17 days. We were without a phone for 2 days of those days, had to go without TV or internet for a total of 9 days, spent over 10 hours on the phone with technical support and various “customer service” departments, and took three days off work. My mother-in-law is now being charged $5 more a month for phone service, she is no longer getting DSL for $15/month, (she opted to go with Time Warner Roadrunner for $30/month, she figured if AT&T was going to charge her $20/month anyways it was worth $10/month to have more reliable service and to never have to deal with AT&T Technical Support again), and to top it off, has to unhook and drop off all the uVerse equipment to an AT&T RMA Center herself! They couldn’t even send her a box to ship it!

I don’t know if AT&T’s new uVerse service simply doesn’t work, if my mother-in-law’s house is just in a bad area, if AT&T simply hasn’t trained their personnel properly, or what. But if you’re considering switching to AT&T uVerse, I would suggest you don’t, or at least you wait until all the bugs have been worked out. Or better yet, move to an area where Verizon FIOS is available! :-)

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Bob Adams
Converse, US
Oct 30, 2009 11:41 am EDT

My opion is from the perspective of a former employee to 2Wire corporation under a AT&T Subcontract. A technical support call center, invision a building with nearly 500 people taking calls from fustrated ATT Uverse customers, Many wanting to know the reason they can't watch that 5 or 6 TV in their home that they had install by Uverse. Wanting to know why they were never told that the most streams of video available in a home was 4 SD (stardard definintion streams) and if they wanted to watch HD (high definition TV) than the max streams would be 2. An lord forbid that they want to setup any recording, every device that is in use or is attempting to use a stream thus cuts those number's down. Now just add on that 18 or 25 MBit internet access and CVoIP and your jamming nothing but trouble onto one tiny piece of copper. Yes they do have it working and advertise how great it is but never tell you about the limitations. As for me I'll never own this junk in my home becase I refuse to deal with their lousey customer service representatives. When I 1st took position with them we were strictly hired as technical experts and would only work on customers troubles, then we were force to promote sales, trying to get customers to upgrade there packages to more channels, or higher speed internet access. I just ask how do convince upset customers to spend more when their not happy with what thay have. The Help desk situation is so unstable that their hiring in over 40 people every 2 weeks, continously, and not neccessaily techncally minded people, their now call Customer service representatives. I think ATT has along way to further development of Uverse and really need to step up to the plate and being honest with its customers. And no I'm no longer working for them any longer.

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Raychel30
Glendale, US
Oct 08, 2009 1:39 am EDT

I've had a horrible experience as well. I've had it over a year now, and started out really loving it. I understood it was new and all that, the reps on the phone always thanked me for my understanding and explained that it was beginning to really explode and they were somewhat overwhelmed.

Now, for some odd reason, they've shipped it all overseas, and you just can't get the friendly repair techs at your house anymore.

Customer service is zero help, and it's a shame because it was a really good program when it was working.

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AT&T getmyrewards.com

As with other (previous) complaints, the website does NOT exist. I attempted to go there to redeem my reward and was rewarded with the following:
"DNS error occurred. Server cannot be found. The link may be broken."
And I'm supposed to "Hurry!" and "must redeem by: 09/16/2009"?!? What a great way to thank me "for being a loyal AT&T customer." More like a joke or would that be fraud?
Has anyone called the [protected] number that was in the fine/tiny print on the flyer?

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Alex
, US
Jul 18, 2009 5:09 pm EDT

My business consist of 5 locations with internet in each location. I was sending e mails to my customers thru AT&T web mail, as this is the web mail I was given at the time from support, I asked them what is the situation in sending e mail to my customers who have purchased from me, and they indicated, there was no problem.

About a month ago a person by the name of Tom from the e mail abuse department contacted me, and we discussed the situation, and I informed him that I remove all the customers that do not want to be in my list and he looked at my web site, and made some suggestions which I adhered to.

Then the other day my internet was cut off, I was told to call a # [protected] and they would deal with it.

There is a voice mail which says they will return the call in 24 hours, so I had to send my staff home and the next day I came in I still did not have internet.

So I sent them home again.

Eventualy 20 hours later a lady by the name of Vivian returned my call, and informed me I am abusing the emails, so I asked for recomendations, she had no suggestions. So I did my own research and I went to sighn up for GKG.NET and they where great in informing me, what my limits in e mailing my customers.

Meanwhile my manager decided in the Charleston to send e mails to her customers, promoting the stores web site. and her internet was cut of immediately, She called support and they said they need to call the same # [protected] after 22 hours they returned my call.

I asked Vivian at the abuse department why was she not warned, and spoken to, and she simply said I do not have to.

I wanted to talk to someone above her, and she simply said, I am the only person you can talk to and I will decide.

So the abuse department can do what ever they want, and they will restore internet when they feel like it.
Instead of helping the small business and directing them to other copany's like GKG, they would rather leave you without internet for 24 hours.

It would be great for someone at AT&T to be aware what is going on, they need to realize we are the customer.

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AT&T overcharge

Despite having both an Equipment Maintenance Plan ($6.00 per month) and an Inside Wire Protectin Plan ($7.50 per month) I discovered an $80.00 charge for a service call regarding a modem I have from AT&T.
Upon inquiring at AT&T I was told that the plan in fact does cover the charge and that the DSL service department does not have visibility to the fact that I have the coverage so whenever they send a technician on a service call it automatically appears on your bill and you have to contact them to get a credit.
How many people jhust pay the bill?

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Larry Grant
,
Dec 19, 2007 12:00 am EST

In March 2007 I signed up for DSL with AT&T. At this time they were offering a $49.99 rebate for the modem. The rebate postcard that came with the modem said I just needed to send it in and expect my check in 6-8 weeks. So I sent it and promptly forgot about it. Sometime in August I realized I had not received my check and called the rebate customer service center. The individual on the phone was borderline useless, insisted that they had not received the rebate postcard and said that he could do nothing without it. Seeing as I had held up my end of the bargain by sending in the card I requested a supervisor callback. Two days later I receive a call from the supervisor letting me know that the postcard was received and posted to the account of the individual who previously had my phone number. Accidents happen and it seemed that the issue was resolved so I sat back to wait. And promptly forgot about the check again. Perhaps I should by more attention and perhaps a business should provide the services it says it will without continuous reminding by its customers. So now it's December 2007 and after checking the rebate website and finding my check is a month overdue I call the rebate center once again. Another useless individual and another supervisor callback and now they are telling me that even though their website says the check was supposed to be sent on November 8th the rebate was actually denied and they are having trouble with their website. How convenient. So now it has been "escalated" to the billing department so they see if I was really billed for the modem. Never mind that I can pull up my bill in 5 minutes online and show them, from their website, that I was indeed billed. Nope, that won't do and now I get to wait another 6-8 weeks for the billing department to process the claim. Assuming I actually receive my rebate it will have been almost an entire year. Part of that is my fault for not keeping a closer watch on my rebate status. But really, I should be able to trust people to do their god damn jobs properly and fairly without constant supervision from me, the customer.

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Ms Puto
,
Nov 26, 2008 9:29 pm EST

I signed up for phone and internet with AT&T but I cancelled the internet the very next day, they would have to put in a new jack ($50.00) to use the internet. When I got my first month's bill for local phone service only it was $182.00 not only did they not disconect cable they said I had called and requested it again(2nd line I guess) . I got charged for two lines per month of internet plus the full package of phone. I turned them into PUCO-public utilities ETC.. they sent me to the comisssioner of Ohio and on to someone else. They ended up dropping most of the charges( lines packages, equip.ETC) and I cancelled my phone with them as well. You just got to climb the complaint ladder until someone gets sick of hearing you complain(along with explicits!).By the way stay as far away from AT&T as you can they ROB you!

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Pam
Springville, US
Mar 25, 2009 12:22 am EDT

Overcharged, my bills were $600, 700, 800 and the last one $1000 because I was continuoulsy being overcharged and tried to fix it but was never able to. I am a Realtor and need my phone and use it all the time. Yes, I talk a lot but it is mostly business. My family used texting to keep form using my minutes. I have had 2 returned payments because my service would be disconnected at a crisis time in my business and I would make a payment knowing that I had overdraft protection and wound up being returned. Now they will no do anything to help me get my service restored and I now owe $2100 with the early cancellation fees. I have called and toldthem I would stay iwth them if they would just work with me on the balance. Told them I would pay $700 and they stillwont do it. I need to have my service retored despartely and am now having to use a new phone number which is really hurting my business.

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Charles Rosario
atlanta, US
Jan 01, 2010 8:18 pm EST

I have a similar issue with having the Equiptment protection and inside wire. Had a technician fix a phone jack and was charge $110.00! Calling tomorrow needles to say. Oh yeah and they are late on there 3-4 week promise for a $100 rebate I am due and a $10 5 min call to AZ not i never made. Not happy with the website interface either. YOu have to log in a million times .

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Darlene Dekerlegand
,
Dec 28, 2007 11:11 am EST

I am experiencing the same nightmare trying to get a $50 equipment rebate. I am going to contact everyone that is having the same problem to see if we can file a class action law suit against AT&T for fraudulent marketing practices. Interested?
Darlene
Louisiana

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Scott Johnson
,
Dec 19, 2007 8:58 pm EST

Generally if you make copies of the items you submit for rebates then you can ask for a fax# to send in a) copy of AT&T bill & b) copy of rebate form. It seems like they are not even sure if they got it! So you may need to send that information to them. I don't like rebates at all and I have had nightmares with some companies trying to get rebates. You could consider to contact the BBB to state you followed all the guidelines but never got rebate. Like I was saying if you have copies of the stuff you sent that is the best thing to do.

Pablo.

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Suzanne Gutierrez
,
Dec 19, 2007 5:40 pm EST

I too signed up with AT & T for internet service and sent in the rebate with everything that they requested. This was around October 2007 when I had some difficulty with my service around the beginning of December I called to get help, no problems there. I asked about the rebate and they switched me to someone else who said that there was a problem with how it was entered and I would have to wait 2 more months for the rebate. I think if I had not had a problem and looked into the situation I probably would never received the rebate... Jury is still out cause I still have not received anything from AT & T...

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AT&T scam lies abbout product

I as a manager of Plumbing company received a call from sales manager from At&t about advertising in the online site of the pages. In the negotiations participated another manager from my company and me. The main reason for us to agree to the contract was that the sales manager Ren Johnson 10 times confirmed that we will stay on first page for one year, for the money we pay every month without additional change. Not on the first places but on first page. She promised she is sending package with papers where this is stated. After one week i received a call from another agent offering me to pay 3x more to At&t every month in order to stay on first page. Then i figured out we have been cheated by a crime syndicate. We discussed the problem and that the main reason for us to agree to the contract doesn't exist, which makes it invalid. We offered to them to cancel it or we will go to court. The answer we received was that we can't cancel for one year. Be aware of this racketeering scheme . After a month bill came but no papers. We are on second page and do not get any calls at all. They deserve taking them to court an sue them for the lies they sold me. For their racket business practices. And for racial discrimination.(Due to my accent they thought i don't understand what i am doing.)

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rexs
Las Vegas, US
Feb 02, 2010 6:07 pm EST

I am sorry that you are not happy with yellowpages. I was looking online a found a website that you can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike he told me that he setup a ebillboard and he is happy with the site. He told me that you can go on and change any thing and with out calling one person to do it for him. He said that he can upload his business logo or other photos or up to a 5 min video.He said on this site and did not cost him a dime to setup. I hope this helps you? Have a great day.

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Able Tapping
Commerce, US
Oct 03, 2009 6:49 pm EDT

I decided to take a chance on (Berry)Local Insight media and ordered ad space in about 15 different books. I have yet to receive one call in an entire year. I am a very busy business owner and keep pushing this out of my mind for more urgent tasks but while driving to a job I phoned a friend to do some research for me. ZILTCH. I went directly to their website and did a look up in my own town. Nothing.
I am not there. I have been paying for over 6 mnths for something I don't have. I am in no hurry to pay them.

SPG Consultants
SPG Consultants
MTL, CA
Oct 02, 2009 8:40 am EDT

These Telemarketing companies are getting your company's profile from online, they are compiled by lead brokers also known as the "Chum of the ###". These lead brokers sit on the internet and gather business profiles then turn around and sell them to many different telemarketing offices for an exaggerated price.

Your contact us page on your website should have the bare minimum on how to contact you. A full contact name is opening the door to how these telemarketing companies are getting in touch with you and your money.

Example of a bad contact listing on a website:

D&R Towing
1234 Cherry Land Drive
Spring Dale, Florida 98698
e-mail : dandrtowing@hotmail.com
Business: [protected] Fax: [protected] cell: [protected]
Contact: Dennis Flick

As you can see, for a website to have this information posted, your website has now arranged for your business to be receiving these types of collection calls. Keep it simple by following these simple instructions:

- Make up a phony name as a contact on your website . This is to see where the call are coming from.
- Try to set up your contact us page so that the client has to leave their information with you . Example: your company's main email address, not your personal one.If you do not have one, create one just for this reason. There are many choices of email carriers available. Ex: Gmail, Hotmail, Yahoo etc.

This is one of many pointers SPG Consultants can help you with when dealing with collection harassment.

While the government is bailing out the Automotive Industry and while the banks are fighting to get more money from the Federal Government, we as simple business owners, are left to fight our own battles.

We know that Chrysler needs 3.5 billion dollars to keep the V8 Dodge Charger on the road, and we all know that in the last 5 years the banks haven't made a big enough profit to stay afloat. So while the government and Wall Street debate about their hand outs, business owners have to protect themselves by themselves. To my understanding, there are over 1 million telemarketers across Canada and the US all paying taxes for the money they steal from you. Guess who's making a profit from this money? Yes, you guessed right! The federal government. Corruption is greasing the pockets of the same people we've elected to protect us and to keep the Bernie Madoff's and Earl Jones away from our bottom lines.

I urge you to visit my website and learn more about telemarketing fraud and how to protect yourself...KNOW YOUR RIGHTS and stand up to fight against this injustice.

Sincerely
Spg Consultants
www.spgconsultants.webs.com

AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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Contact AT&T customer service

Phone numbers

+1 (800) 288-2020 +1 (888) 333-6651 More phone numbers

Website

www.att.com

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