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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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1:10 am EDT

AT&T over charges

At&t is a total rip offfffffff! They claim every month that I have gone "over" my data usage and bill me a ridiculous amount of money. I'm not working at the moment so it's difficult to pay my bill on time, but it ALWAYS gets paid but they insist on charging me a $40 "reconnection" fee when all they have to do is push a button to reconnect my services. It's clearly high way robbery but yet they stand firm
In their stealing. It's the absolute WORSE company to do business with. I recommend Sprint over them any day of the week... They wouldn't even allow me to make a payment arrangement claiming that I haven't been with them long enough. They are heartless and totally insensitive about their customers financial situation. I couldn't be any more disappointed... Very unpleased about the service as well. I have wifi at my home, yet and still every fricken minute, somehow, as I'm on the web I notice that my wifi is consistently being disconnected and I have to go back to my settings and log back on. It's disgusting and I do t like... Period point blank... Uughhhhhhhh 👎

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5:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T fraudulent billing

I cancelled my wireless plan with AT&T on March 29, 2015 and paid a full cycle bill on April 6, 2015. Received another billing statement around end of April for final payment. AT&T only credited the monthly service fee for 1 phone line out of 3 and indicated on statement for the 1st phone line as follow: You removed this plan on 3/29. You received a credit for the days you did not use this plan 3/29 – 4/17.

AT&T credited the service fee on the 2nd phone line and charged the same amount back to the line by indicating the line was added on 3/29 and is charged at the new plan rate from 3/29 – 4/17.

What's more unreasonable is on the 3rd line, AT&T simply charged a service fee by indicating the line was added on 3/29 and is charged at the new plan rate from 3/29 – 4/17.

Spoke with 3 different customer service reps and a manager. The first customer service transferred me to another department as he was not able to explain the reason but did agree with my dispute. I was told to call back to the same 800 number as it was incorrectly transferred.

The second rep hanged up on me after 30 minutes of research and was not able to explain.

The third rep attempted to convince me the billing statement was correct and was not able to explain the arithmetic. I asked for a manager and was transferred to a manager who was not able to explain and simply told me that I am not entitled to any credit.

P.S. I terminated my plan on 3/29/15 and am being charged $58 for the first 2 lines cancelled (Plan for 3rd line expired) and my plan was supposed to be expired on 4/17/15 and I had this plan since the late 90’s when they were Cingular.

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whymenow
Hammond, US
Apr 01, 2010 7:36 pm EDT
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Got a collection notice from AFNI saying I owed $414.53 but I could settle it for just $50.00 I find that very odd that it could be settled for such a small amount. I'm not even sure if I ever had an AT&T cell phone.

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jimminy
San Francisco, US
Dec 23, 2009 4:02 pm EST

These companies are attempting to ruin my credit because of complaints I have made regarding their practices. AT&T is infiltrated with people violating privacy rights, including yahoo accounts (DSL service) and debt collections.

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11:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T service upgrade not available in area

I have had At&t high speed DSL (1.5mbps) for approximately 7 years. The speed has been pretty consistent for much of that time. I also have At&t cell phone service which is not that great in my area (neither is Srint or Verizon). To resolve the cell phone signal issue, several years ago I purchased a Microcell signal booster which works with DSL. This greatly helped for quite some time; however, the minimum Internet speed for proper booster operation is 1.5mbps. Lately, the DSL speed has been sporadic which causes my cell to drop calls, not respond to incoming calls, and conversation breakup. All equipment is either new or in good working order. To resolve my issue, I contacted At&t to upgrade my DSL service to a higher advertised speed or to get there U-verse service. I was informed that the advertised higher speeds DSL is not available nor U-verse service. After making numerous calls to At&t sales, customer support and even the technical department, I was informed that there is no formal complaint process. I did get one manager that would be truthful with me and stated that At&t does not plan to dump any significant amount of money into DSL because they are switching customers to U-verse. I was told that my only option at this point is to drop At&t and find a better ISP. At least the manager was truthful. I know that my complaint is legitimate and that I am not just wining.

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12:33 am EDT

AT&T poor customer and wireless service

I have had more problems with AT&T in the last few weeks than I have had in the last year. I have had a lot of dropped calls and poor voice/call quality recently. Also, the LTE reception is not good where I live and travel a lot. Now that the foliage is on the trees, the reception is even worse in the area and non-existent inside of my house. My data speeds are quite slow as well. I am lucky to get even 3 to 5MB download speeds. There are also a lot of dead zones on AT&T. I use to have Verizon, and I had strong coverage everywhere-even inside of buildings. If you live in Cincinnati, Ohio, I would recommend going with Verizon.

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annhamby
Conroe, US
Jun 24, 2011 4:45 pm EDT
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this is the second complaint that i've written.i was told that i was denied wireless service because i already exceeded my additional line limit, this is impossible because i have never had service with at&t or any other wireless company.if there is anything that can be done to resolve this issue i would be grateful.thank you ANN HAMBY 11062 donna rd, conroe, tx 77306-gotsnap1@yahoo.com

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onedog
charlestonwva, US
Jan 05, 2011 10:22 pm EST

at&t gives you 3 days to show proff of emploment its the worst company to do svice with when my contract up im leaving them they are rude and wont listen to anything im going to tell all my freinds to go with a diff carrier

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Craig Lindberg
Holden, US
Jun 09, 2010 10:23 pm EDT
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Have been a customer of AT&T for 6 years. Have bought a couple of phones from ebay and now am being charged for features I don't want based upon the fact that I bought a smartphone on ebay and inserted my own sim card into it. I'm getting different answers from different customer service reps. They are not consistent and are trying to extort $30.00 for features I do not want, didn't sign up for, and don't need!

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ATT wireless really stinks
New Haven, US
Oct 13, 2009 12:28 pm EDT

Customer service reps have no clue what they're doing. Not their fault, the company doesn't train them properly. They totally botched a very very simple operation and made me spend hours on the phone and in the end failed to solve the problem. I am terminating my service with them and never coming back.
I will be contacting the better business bureau and starting an Anti ATT blog online.

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stormmdogg
,
Sep 11, 2008 11:38 pm EDT

There is no wireless service north part of the Las Vegas Strip (north of Wynn Hotel). The phone indicates no service. This started yesterday (9/10/08) in the A.M. and has not been corrected. Everyone in the office where I work that has AT&T wireless is having the same issues. This is frustrating since we would normally have decent service in this area.

thanks..

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ZebRRa
Rockport, US
Sep 05, 2010 6:43 am EDT
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I changed from the $25 to the $15 data plan to save $10 a month and was hit with an undisclosed $36 upgrade fee.

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Workit
, US
Apr 20, 2010 9:41 pm EDT

I have been an AT&T customer for many years and have just switched to Verizon because I am very unhappy with the customer service at AT&T. They simply do not work to keep their customers happy.

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Arkenove
, US
Apr 20, 2010 9:38 pm EDT

I purchased a wireless device in April 2009. I have had to send the defaulted device back twice and each time I was billed for their mistake. Each time I was told that the device was under warranty.

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Stan Z
Bellevue, US
Dec 06, 2009 1:35 pm EST

Beware of AT&T's practices if you are terminating service. My bill cycle ended 12/1, and I canceled my service on 12/2. AT&T is charging for a full month of service from 12/2 through 1/1 and refuses to issue any credit.

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John Joeckel
,
Aug 16, 2008 6:07 am EDT

its been since may of 2007 I switched back to at&t at that time they were running a win back reward and as of aug of 2008, I HAVEN'T SEEN IT!

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8:16 pm EDT
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AT&T overbilling/fraud

I called them to assist me in setting up a modem. I had to sign up for a monthly billing which I was told was $15/month. I eventually canceled and they kept billing me because they had my wrong email address. I then switched over from DSL (cancelled) and moved to Cable Modem service. They have continued to charge me $15/ month even though I didn't have DSL service. I spoke to billing support for over an hour (yes, I got disconnected once as well) and they tell me that I cannot speak to a supervisor and that not only is the technician not authorized to make any credits but also she said my account is not elegible. such a scam!

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12:11 pm EDT

AT&T at & t charges on my bank acct.

I have two charges pending on my US Bank Account in the total amount of $150.01 from AT & T #10336 in Alpharetta, Georgia.
I have called my bank twice they can't help me until the money comes out of my account. Which then they will dispute it.
But then I have $150.01 of my money that I cannot use.
I called A T & T and they show no charges of $70.32 made on April 15th and $79.69 made on April 16th. But my US Bank account shows that these charges have been approved but not authorized. I said I do not want this money taken out of my account. They say there is nothing they can do about it, because no crime has occured yet it just about to occur. This is ridiculous. I don't want my money taken out of my bank account, I didn't authorize it to be taken. I feel helpless.

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Handle it
, US
Jun 07, 2011 10:02 pm EDT

Held 39 minutes - tranfered-disconnected - held 25 minutes - disconnected again-transfered 3 more times. The people there do not know what they are doing. This company need competitors. They own the market and they should not. They can't handle the load and there is no threat you can make to going somewhere else. Over and hour and 1/2 on the phone just trying to return a device they sold me that doesn't work. Insane

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Light
, US
Jan 24, 2011 7:26 pm EST

Some piled our dumpster chock full to the brim with brand new AT & T phonebooks most in orange bags and a number in boxes. Not only is this illegal but it deprives the tenants such as myself of the use of the dumptster which overflows when outside jerks not tenants do this-as well as against the health department regulations. Done from Thur Jan 20 to early AM Sat Jan 22-Dumpster is picked up on Tuesday night.

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Eileen Alvarado
Milwaukee, US
Sep 07, 2010 3:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

When I switched to At & T they promised they could save me money if I put my internet with my phone. I canceled Time Warner in hopes of saving money and instead recieved numerous hidden fees. My first bill was 296.00. I wanted to cry. Where am I suppose to get that kind of $ when I'm trying to save money. No-one mentioned the instalation fees! I'm worse off than I was.

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Shazzaz
Moreno Valley, US
Feb 09, 2010 1:06 pm EST

When they installed UVerse, they destroyed our landline and I have spent literally hours on the phone trying to get them to fix it. I keep getting the runaround. Hours on the phone to them and its still not fixed. They installed it wrong and can't figure out how to fix it. Needless to say, cancelling UVERSE and hoping landline can be restored.

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jmullican
, US
Aug 27, 2010 7:35 am EDT
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phone bill had charges of 14.95 + .90 tax to this company under heading of "transaction Clearing". Dont have any idea what these charges are for. Looks like a scam. AT&T should stop this. I guess AT&T needs the money worse than than they need to protect their customers.

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Newport Resident
Jersey City, US
Sep 12, 2009 5:13 pm EDT

Excessive call drops in the newport area of jersey city. large number of dead zones where no coverage is available.

Suggest don;t switch to AT&T if you plan to live in this neighborhood.

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Ricardo
, US
Feb 19, 2009 8:18 am EST

I never order the AT & T internet which $29/per month. I never got any bill from AT & T. I never use it at all. I never know that! But AT & T sent the false collection bill to my credit bureau and reduce my score for 100. It is financial crime! I want to suit AT & T!

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D
8:21 pm EDT

AT&T death threats

I just received this "death threat" from at&t. I posted a article on my face book page entitled at&t sucks, 8 reasons why at&t sucks and immediately after posting it, i received this death threat! Yes, at&t is spying and stalking me and my family! I am a victim of the crime called "community stalking". This is a secret crime that is being committed in the united states and at&t has been victimizing me and my family for over 7 - years. They try to control everything that i do. And use electronic devices as a means to torture me through my walls. Yes, they spy, stalk, harass, and send death threats to me and my family. They have hacked my computers, cell phones, email, financial accounts and everything that i own. Yes, it is illegal! At&t involves people in the city of ridgeland, ms in their crimes. They use neighbors, mail carriers, officials, whoever is willing to do the crime. The connection with the airplane is that i have been posting complains to "pissed consumer" online and i have been reporting an airplane that flies low over my home constantly. The plane makes very loud noise and does this to threaten me. I documented the date and times on "pissed consumer" earlier today and yes it is 7:09 pm and it continues. I just have not documented it! People please be aware of what is going on under your noses! People are being victimized and tortured by at&t and their participants>>>>>>>>> please be advised!

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8:06 am EDT

AT&T at&t u-verse

We were told we had to switch from DSL to U-verse in Nov., 2014 by AT&T
Nothing but problems since then. Started with 1 unit (NVG50), speed is 2.87 MBP. Very Slow was told it would be faster than DSL.
Constantly loosing the internet, yesterday lost service 6 times during the day. Was told the modem was probably bad, than that both modem's were bad and we could not get a technician until early Wed. morning. We are a business that revolves around using the internet.
This morning I have lost the internet twice and have only been to work for 30 min.

Does anyone out there know where we can lodge a complaint other than with AT&T customer support. Doesn't seem to go very far with them, or a business taking preference over residential.

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4:25 pm EST
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AT&T rates, - discounts

We have been with at&t u-verse since 2009.
Each year they work with us to keep our rates where we can stay with them. This year has been different. We dropped off out land line service in november in an attempt to offset increases with our t-mobile cell services. Come january our bill is back up to costing more than when we had the phone services. Called twice to renew discounts this month with no success. We are now going to cut the cord like many others have. At&t u-verse is driving us away instead of trying to keep us.

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Flyingfiveo
West Allis, US
Nov 14, 2012 9:41 am EST
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Ordered Internet and TV on 11/02/12, got confirmation email for install on 11/12/12 between 9 and 11 am. Never showed, called they gave some lame excuss they never got the order. Provided order number from 11/02/12. Told them to cancel order, begged me not to. Promised they would be there on 11/14/12 between 9am and 11 am, never showed. Called that they could be there by 1p.m.. Cancelled order tired of waiting and taking time off at $35 an hour.

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gary
, US
Dec 27, 2008 7:06 am EST

i'm not real happy with this company, seems the right hand does'nt know what the left hand is doing . i have alot of issues with getting timely service to fix promblems . iv'e had the service for three days and contacted them about twelve times, i don't consider this a bargin . i had less promblems with my local cable company and i'm seriously considering going back to them i'm not impressed with at&t one bit

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Mlasso
, US
Mar 15, 2011 6:36 pm EDT

AT&T Uverse is a horrible product. It is always down. We have had scheduled technician appointments from 4-8 pm each of the last two days and NO ONE SHOWED UP EITHER DAY.

Avoid AT&T. The product is bad and AT&T employees are ignorant and lazy. I repeat: AT&T Uverse stinks.

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Swashbuckler
Fort Worth, US
Dec 29, 2010 4:26 pm EST
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They sell you extra services and offer discounts and refunds
but the tend to lie about their services. Refunds Ha! It's a joke
Good luck on getting them.

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Dolleile
Burlingame, US
Mar 01, 2010 7:39 pm EST

I too ordered Uverse service last July. I have yet to recieve my reward for using their service. I have called repeadly and have not seen my reward.

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lalalelu
St. Louis, US
Mar 14, 2015 7:09 pm EDT
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I finally figured out that when an AT&T "retention specialist" offers you a deal through a "promotion" it is actually a bait & switch scam. I fell for one & it evidently was not made clear to me just what was taking place. Just yesterday I learned that the "promotion" I fell for, which did save me some money, had moved me into a higher level of service which I didn't really want or need. When the promotion ended I was not returned to my original level of service. I was never asked to approve this permanent change. I finally called to complain about my $222 bill & was told that I approved it. Maybe it was hidden in the fine print or in a confusing statement. At the time I was living 1200 miles away taking care of my son with stage 4 lung cancer so my priority was not to tend to the matter of my increasing bill. My son has died & being back to ?normal? I can pay more attention. It is important to me to alert others to the devious practices of this once highly respected corporation. Their ethical standards have dropped way low. Bottom line ###!

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Peg !!
Stratford, US
Sep 28, 2013 9:24 am EDT
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I switched to U-Verse for phone & internet. The phone was a constant problem. It would ring, but there was no service when I picked up, and I could not make a call. Techs were here at least 4 times. After the last issue, I called AT&T and told them to put the phone back to the way it was, and I've had no problem since. The computer is another issue, we are constantly getting an IP error, which after at least 4 visits from "techs", we were told, it isn't AT&T, it is us because we are "old" and "old" people do not understand, and if we call AT&T again there will be a $150 charge for a tech visit. I am switching to Cable.

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7:28 pm EST
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AT&T assurion / at&t provided bad phone

My sons phone was stolen. We went though the insurance claim process with Assurion. My son received his phone yesterday. He could NOT activate it after multiple attempts. He contacted my wife via the computer. My wife looped in AT&T - Amy at 11:33 AM today. She explained that the phone was not working. AT&T Amy then contact my son through email and determined that the SIM card was bad. She then called my wife at 11:43 AM from [protected] and told her that he had a bad SIM card. She instructed my wife to have him to go the the AT&T store and get a new one.
He's in St. Louis at school with no car. He got a taxi to take him to the AT&T store. That was an $83 taxi bill. Your insurance company, Assurion has charged me $125 for this phone that did NOT have an operating SIM card as validated by my phone company, AT&T. I got informed of this when I got home. I called AT&T who initially understood how aggravating this was. They sent me to YOUR insurance company. The lady I spoke with was obnoxious and talking over me not giving me a chance to complete the scenario. She told me they do not send out bad phones and they do not care and told me to call AT&T. Now angry, I call AT&T again. This time, they were less that attentive. I made them aware of the experience again and told them the least they can do is cover the taxi bill of $83. They said they understood and offered $25. I asked to speak to a Manager. She offered $30.
Here's what I know. I've been a customer since early 2000. I pay a monthly insurance premium to AT&T- no one else.. When I have an issue, I call AT&T. Assurion sent my son a phone with a bad SIM and he could not use it. They charged me $125 for that "service". I would like $125 credited to my account.
If you need any further information, you can reach me at [protected]@bellsouth.net
Thank you,

Rick Welch

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12:05 am EST

AT&T poor and unreliable wireless service

I don't know where to begin. I have three iphones on AT&T's LTE network here in Cincinnati, Ohio and in the last few months, my service has gone downhill a lot. I am locked in a two year contract and am tired of the poor wireless service I am receiving. First of all, the LTE reception has gone from bad to worse. I am lucky to get one bar outside of my house, and I hardly get a signal inside of my house. That causes me to get a lot of dropped calls, missed texts, very slow internet speeds, and poor voice quality. They claim to have the strongest LTE coverage. Well, not here where I live! I need a reliable network because I use one of my phones for business. Second, I have called, emailed and done chat sessions with their tech support people in India or Philippines and nothing is ever done to fix the problems. It's obvious they don't care about their customers. I have also used the Mark The Spot Application for iphone and nothing ever improves. They just tell you there are no tower issues in the area. Well, no there are no tower issues because there is no to little coverage and that's what I try to tell them. They don't understand. Plus, they never spend any money on upgrading their network or expanding their coverage. There are many areas where there are dead zones. I would recommend Verizon over them, their coverage and reliability are so much better.

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10:38 pm EST

AT&T at&t ocala, fl employee yvonne mcdonald-garcia drug & company abuse

Employee for at&t of ocala, fl by the name of yvonne mcdonald-garcia is struggling with a severe substance/alcohol addiction. mcdonald abuses prescription pills (both prescribed & obtained illegally) , cocaine, & alcohol on a regular basis during both her independent time & during her scheduled work shifts at at&t. mcdonald performs illegal drug transactions from both her residence & on at&t company property.. mcdonald has also connected with other at&t employees whom assist mcdonald in the illegal hacking of numerous civillian internet accounts/profiles (yahoo, gmail, google plus, facebook, etc. ) & cellphone accounts, a service which yvonne mcdonald-garcia is collecting financial revenue for providing.

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11:38 am EST

AT&T at&t does not honor contracts

I signed up for AT&T Uverse, internet and home phone on 06/17/2014. At the time I signed up AT&T contracted with me to provide home phone, internet and cable services for a total rate of $120.95 a month until 06/17/2016. I was thrilled about this rate b/c it was $40.00 less then what I was paying directv. However, installation turned out to be a nightmare. AT&T told me on two separate occasions that they would be coming out and then never called and/or showed up. Then when they did show up they couldn't get it all done and had to come back days later to finish. As a result, I missed three full days of work. To make up for the horrible installation AT&T advised me that they would also include all of the movie channels (except Cinemax) for free in my $120.95 package. The fact that my rate was to be $120.95 a month and that it was to include all of the movie channels including HBO is reflected on my first few bills which clearly show tv, internet and phone rates adding up to $120.95 a month and state that all the rates are in effect until June of 2016. My bills also reflect that I am supposed to have an HBO promotion through June of 2016. Well after installation, AT&T has continuously and unilaterally modified the amount they bill me for my services every single month. Specifically, they have just removed my promotions one after another without my consent and without any legal justification for doing so. I am billed a different rate every single month. My current bill is almost $180.00 ($60.00 more then what I contacted for) and at times I have been billed well over $200.00 ($80.00 more then what I contracted for). I have reported AT&T to the Tennessee Department of Consumer Affairs and they sent a letter to the Department advising that I did, in fact, contact in at $120.95 through June of 2016 but that I made one unspecified and unidentified change to my account in October which supposedly changed everything (this never happened). AT&T also told the Department of Consumer Affairs that my new rate (after the supposed change) should be $139.00 a month through November of 2016 (this was in November of this year). However, my current bill is for $169.00 a month - so they can't even get my monthly billing rate right when they represent what it supposedly is to the government. I have spoken to numerous AT&T agents and have been quoted as many as three monthly rates during one telephone call and have had two agents tell me yes my rate should be $120.95 a month but they aren't going to honor it but they can give me a "great" new promotion whereby I wouldn't have HBO for free anymore and get to pay them an additional $40.00 a month for less service then I contracted in at - great option, huh? What AT&T is doing is illegal and they are brazen about it. They admit they have their telephone calls recorded so it would be very easy for a supervisor to go back and listen to what my contract was and fix it but they refuse to do it. Instead they keep raising my monthly rate by around $20.00 a month for the exact same services. I have now reported them to the Tennessee Department of Consumer Affairs and the Better Business Bureau and am speaking to an attorney regarding a possible lawsuit for violation of the Tennessee Consumer Affairs Act. It is my hope that it will turn into a class action like the one consumers just won against Sprint. In the meantime, I would seriously advise anyone looking at possible cable, phone or internet companies to stay far, far away from AT&T

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6:10 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T multiple charges for same service

I called AT&T after receiving a letter indicating that my credit card did not go through for the autopay. The AT&T representative attempted to run my card for the pending charges (apparently three times) and indicated that the charges would not go through. I proceeded to provide a second credit card which the representative indicated worked. Lo and behold, I checked the account for my first CC and there were three authorizations for over $280 for a total of well over $1000 that they charged to my two credit cards. Follow up calls to AT&T were met with the reply that they only saw one charge received on my account. The credit card company indicates that I can dispute the three charges, the only recourse I have at this time. I wish there was a class action lawyer willing to take on AT&T for this kind of trouble.

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12:05 pm EST
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AT&T raising rates

If you have AT&T U-verse check your bills they just sent out they just raised all their monthly rates on equipment, services etc.. you may find it's time to shop around as I plan to do! It's time we go after these money hungry, nickle and dime the consumer companies.. They over charge us to begin with and now they are doing what the airlines have done nickel and dime us to death..

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1:33 pm EST
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AT&T modem return due to hijacking

Received a replacement Modem by Ups on 12/5/2014 . Was instructed to return old modem to AT&T due to it being Hijacked . Went to UPS and was told the y could not return because was not permitted to return Model NVG510 ( AT&T rules) . So, I went to FED-EX (got same story ) . AT&T is billing me $689.00 for a $37.00 modem . I have no credit, no bank account, and no income ! Kiss my shiny hiney at&t . If I cannot return like you said I could then I cannot pay either ! Kiss OFF !

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AT&T over billed

I am being charged a past due amount for a bill I paid on 11/01/2014. I have spoken with AT&T and it appears to me that they seem to think it is a joke. I chatted with a Dave G he's offering me additional service I told him I don't want. I spoke with a floor supervisor named Jacob who also offered me service I didn't want. But my bill question was of no importance to them. Also this Jacob fella hung up the phone on me. After looking at my bill what they have done is charge me for part of the month 10/11/2014 - 11/10/2014 then turned around and charged me for the full month 11/11/2014 - 11/22/2014. As you can see this is incorrect billing. I should be billed from 10/11/2014 - 11/10/2014 as are all my bills. Which should be due 12/13/2014

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AT&T 100.00 offer

After purchasing a product and then told I would receive 100.00 back towards my billing cycle in 60 to 90 days, should I take a 2 year contract, I did not receive said 100.00 credit.
I put a call into the company "customer service" last month and told I would receive the credit this month.
The credit never came.
This month I called "customer service" and was told that they do not have this program and I would not get a refund. When I asked to speak with a supervisor or manager I was told they would call me back. I never received a phone call.
Thumbs down!

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Rlinkpc
Gaithersburg, US
Mar 03, 2011 12:32 pm EST
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AT&T Advertising Solutions is a horrible company with many deceptive practices.

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AT&T no caller id

I called AT&T for my mother, to change her calling plan. She originally had Caller ID as part of her plan and it worked fine. After we
changed her calling plan, Caller ID wasn't working. But, Caller ID was part of her new plan. After numerous calls to AT&T and
almost 2 weeks later, they still have not corrected the problem. It only took a matter of seconds to turn off Caller ID, but they
can't seem to be able to figure out why it's not working now. Something is wrong. They should correct this now.

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AT&T Reconnection fees

At&t - tv-internet-home phone - bundle package. I had look at my at&t.com service's page on my account yesterday and saw a new charge on my bill after paying my monthly charge of 210.00 a month three days ago. There it was a new charge of 420.39 for reconnection fee's to my surprise I could not believe this it was a shock to me after having at&t service's for almost 2 years now, they charge me 60.00 for each service - tv-internet-phone twice in 4 days which added up to 420.39, 180.00 x 2 within a 3 day period. All they did was send me a message over the tv scene saying I need to pay my bill immediately or my service will be disconnected so I called them and I told them I would not have the money to pay them until friday (Two more days). So they said that thats ok but they needed my debit card number to hold but the card did not work because the money was not in the bank and I told them that ok but now they wanted a check number of my checking account and they could hold that till friday and that worked. Friday came and gone and I had deposited the money friday and I thought they would get the money after depositing the cash and they would go ahead and cash the check but a few days later they had cut of my service's again 4 days later so instead of cashing the check I had givin them they just waited and cut it off again. So now their charging me 60.00 x 3 = 180.00 x2 = 420.00 within a 4 day period and this is not right I can not believe they are going to charge me this kind of money within a 4 day period ?. Well needless to say I am on a budget and I could not pay this if I wanted to so I guess I will have to forfeit my bundles service's that I have paid for 2 years every month for 2 years just because they want to be greedy and charge for some b. S. Charges that I think that I don't owe ! I had att&t years ago and I had trouble then and now its repeated itself all over again this company is so ruthless and they think they can get away with anything but all this is going to do is ruined my credit. And I was only late 2 days and they waited 2 weeks to cash the check they had and was holding from me. This is not right and I would like to find some help fighting this company that's to big for its britches. Please need some help from these monsters from ripping off the small guy like me !.

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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Website

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