AT&T
reviews and complaints

Employee for at&t of ocala, fl by the name of yvonne mcdonald-garcia is struggling with a severe substance/alcohol addiction. mcdonald abuses prescription pills (both prescribed & obtained illegally) , cocaine, & alcohol on a regular basis during both her independent time & during her scheduled work shifts at at&t. mcdonald performs illegal drug transactions from both her residence & on at&t company property.. mcdonald has also connected with other at&t employees whom assist mcdonald in the illegal hacking of numerous civillian internet accounts/profiles (yahoo, gmail, google plus, facebook, etc. ) & cellphone accounts, a service which yvonne mcdonald-garcia is collecting financial revenue for providing.

I signed up for AT&T Uverse, internet and home phone on 06/17/2014. At the time I signed up AT&T contracted with me to provide home phone, internet and cable services for a total rate of $120.95 a month until 06/17/2016. I was thrilled about this rate b/c it was $40.00 less then what I was paying directv. However, installation turned out to be a nightmare. AT&T told me on two separate occasions that they would be coming out and then never called and/or showed up. Then when they did show up they couldn't get it all done and had to come back days later to finish. As a result, I missed three full days of work. To make up for the horrible installation AT&T advised me that they would also include all of the movie channels (except Cinemax) for free in my $120.95 package. The fact that my rate was to be $120.95 a month and that it was to include all of the movie channels including HBO is reflected on my first few bills which clearly show tv, internet and phone rates adding up to $120.95 a month and state that all the rates are in effect until June of 2016. My bills also reflect that I am supposed to have an HBO promotion through June of 2016. Well after installation, AT&T has continuously and unilaterally modified the amount they bill me for my services every single month. Specifically, they have just removed my promotions one after another without my consent and without any legal justification for doing so. I am billed a different rate every single month. My current bill is almost $180.00 ($60.00 more then what I contacted for) and at times I have been billed well over $200.00 ($80.00 more then what I contracted for). I have reported AT&T to the Tennessee Department of Consumer Affairs and they sent a letter to the Department advising that I did, in fact, contact in at $120.95 through June of 2016 but that I made one unspecified and unidentified change to my account in October which supposedly changed everything (this never happened). AT&T also told the Department of Consumer Affairs that my new rate (after the supposed change) should be $139.00 a month through November of 2016 (this was in November of this year). However, my current bill is for $169.00 a month - so they can't even get my monthly billing rate right when they represent what it supposedly is to the government. I have spoken to numerous AT&T agents and have been quoted as many as three monthly rates during one telephone call and have had two agents tell me yes my rate should be $120.95 a month but they aren't going to honor it but they can give me a "great" new promotion whereby I wouldn't have HBO for free anymore and get to pay them an additional $40.00 a month for less service then I contracted in at - great option, huh? What AT&T is doing is illegal and they are brazen about it. They admit they have their telephone calls recorded so it would be very easy for a supervisor to go back and listen to what my contract was and fix it but they refuse to do it. Instead they keep raising my monthly rate by around $20.00 a month for the exact same services. I have now reported them to the Tennessee Department of Consumer Affairs and the Better Business Bureau and am speaking to an attorney regarding a possible lawsuit for violation of the Tennessee Consumer Affairs Act. It is my hope that it will turn into a class action like the one consumers just won against Sprint. In the meantime, I would seriously advise anyone looking at possible cable, phone or internet companies to stay far, far away from AT&T

I called AT&T after receiving a letter indicating that my credit card did not go through for the autopay. The AT&T representative attempted to run my card for the pending charges (apparently three times) and indicated that the charges would not go through. I proceeded to provide a second credit card which the representative indicated worked. Lo and behold, I checked the account for my first CC and there were three authorizations for over $280 for a total of well over $1000 that they charged to my two credit cards. Follow up calls to AT&T were met with the reply that they only saw one charge received on my account. The credit card company indicates that I can dispute the three charges, the only recourse I have at this time. I wish there was a class action lawyer willing to take on AT&T for this kind of trouble.

If you have AT&T U-verse check your bills they just sent out they just raised all their monthly rates on equipment, services etc.. you may find it's time to shop around as I plan to do! It's time we go after these money hungry, nickle and dime the consumer companies.. They over charge us to begin with and now they are doing what the airlines have done nickel and dime us to death..

Received a replacement Modem by Ups on 12/5/2014 . Was instructed to return old modem to AT&T due to it being Hijacked . Went to UPS and was told the y could not return because was not permitted to return Model NVG510 ( AT&T rules) . So, I went to FED-EX (got same story ) . AT&T is billing me $689.00 for a $37.00 modem . I have no credit, no bank account, and no income ! Kiss my shiny hiney at&t . If I cannot return like you said I could then I cannot pay either ! Kiss OFF !

I am being charged a past due amount for a bill I paid on 11/01/2014. I have spoken with AT&T and it appears to me that they seem to think it is a joke. I chatted with a Dave G he's offering me additional service I told him I don't want. I spoke with a floor supervisor named Jacob who also offered me service I didn't want. But my bill question was of no importance to them. Also this Jacob fella hung up the phone on me. After looking at my bill what they have done is charge me for part of the month 10/11/2014 - 11/10/2014 then turned around and charged me for the full month 11/11/2014 - 11/22/2014. As you can see this is incorrect billing. I should be billed from 10/11/2014 - 11/10/2014 as are all my bills. Which should be due 12/13/2014

After purchasing a product and then told I would receive 100.00 back towards my billing cycle in 60 to 90 days, should I take a 2 year contract, I did not receive said 100.00 credit.
I put a call into the company "customer service" last month and told I would receive the credit this month.
The credit never came.
This month I called "customer service" and was told that they do not have this program and I would not get a refund. When I asked to speak with a supervisor or manager I was told they would call me back. I never received a phone call.
Thumbs down!

I called AT&T for my mother, to change her calling plan. She originally had Caller ID as part of her plan and it worked fine. After we
changed her calling plan, Caller ID wasn't working. But, Caller ID was part of her new plan. After numerous calls to AT&T and
almost 2 weeks later, they still have not corrected the problem. It only took a matter of seconds to turn off Caller ID, but they
can't seem to be able to figure out why it's not working now. Something is wrong. They should correct this now.

At&t - tv-internet-home phone - bundle package. I had look at my at&t.com service's page on my account yesterday and saw a new charge on my bill after paying my monthly charge of 210.00 a month three days ago. There it was a new charge of 420.39 for reconnection fee's to my surprise I could not believe this it was a shock to me after having at&t service's for almost 2 years now, they charge me 60.00 for each service - tv-internet-phone twice in 4 days which added up to 420.39, 180.00 x 2 within a 3 day period. All they did was send me a message over the tv scene saying I need to pay my bill immediately or my service will be disconnected so I called them and I told them I would not have the money to pay them until friday (Two more days). So they said that thats ok but they needed my debit card number to hold but the card did not work because the money was not in the bank and I told them that ok but now they wanted a check number of my checking account and they could hold that till friday and that worked. Friday came and gone and I had deposited the money friday and I thought they would get the money after depositing the cash and they would go ahead and cash the check but a few days later they had cut of my service's again 4 days later so instead of cashing the check I had givin them they just waited and cut it off again. So now their charging me 60.00 x 3 = 180.00 x2 = 420.00 within a 4 day period and this is not right I can not believe they are going to charge me this kind of money within a 4 day period ?. Well needless to say I am on a budget and I could not pay this if I wanted to so I guess I will have to forfeit my bundles service's that I have paid for 2 years every month for 2 years just because they want to be greedy and charge for some b. S. Charges that I think that I don't owe ! I had att&t years ago and I had trouble then and now its repeated itself all over again this company is so ruthless and they think they can get away with anything but all this is going to do is ruined my credit. And I was only late 2 days and they waited 2 weeks to cash the check they had and was holding from me. This is not right and I would like to find some help fighting this company that's to big for its britches. Please need some help from these monsters from ripping off the small guy like me !.

An interest in overseeing the expense and learning about options for home phone service sparked and investigation. I was alive when we had party-lines and operators worked on switchboards. Life was slow and simple and honest.
I feel tired and overwhelmed from being bombarded by gadgets and creepy sales people figuring out how to steal your money. I had had an AT&T phone number for more than 30 years and loved my landline/Earthlink combination. However the price kept rising, so I began to look around.
Basic Talk sounded like a good idea so I contacted them and I gave permission to move my phone number. Basic Talk employees were helpful, polite when I realized their system would not work and they returned the phone number to AT&T. From that point on, I have learned to HATE everything about AT&T, especially Uverse. I have been billed about $120.00 even though I have only had phone service for 4 days in the last 40 days. I repeatedly cancelled any interest in Uverse opting to have my landline back. One AT&T representative stated my phone service was cancelled on October 23rd and I can take up the over-billing after service people come to my place and set up my phone. I have paid every phone bill and believe I deserve the type of phone service I requested. I want my landline back and phone number is being held hostage until they force their wireless service down my throat. I am retired and can't afford their product, do not want or need Uverse and I am tired of the AT&T aggressive and inconsiderate behavior. My ordeal with AT&T has taken a lot of time and I am disgusted.

I had a previous promotion which was going to expire on 09/09/2014. So on or about august 29, 2014, I called at&t customer service, to require about other promotions being offered. At that time, I was offered a promotion of $126/month for u-verse tv u300 and u-verse high speed internet - max plus to start on 09/09/2014 when my old promotion ended. I agreed and renewed my contract for another 12 months for $126/month.

On or about september 14, 2014, I received my september bill via email.In reviewing my bill, I noticed that I was only given a credit of $26 verse a credit $44.00. So I called on or about september 30, 2014 to discuss same and was given adjustment of $19.48 and was advised that my next bill should be correct.

On or about october 16, 2014, I received my october bill via email. Again, I reviewed my bill and the noticed that I was only given a credit of $26 verse a credit $44.00 which was part of the new promotion. I was on the phone with customer service for over an hour. I was transfered to a supervisor, debbie, who told me that she couldn't honor the promotion of $126.00 because the credit of $8.00 (Receiver fee) and credit of $10.00 (Hd technology fee) expired on 09/13/2014 and there weren't any other promotions available so my bill will be $144.00 and she was sorry. She would give me a one time credit of $50.00 for the inconvenience and for not being properly notified by the original person who offered me the promotion on 08/29/2014.

Encountered an AT&T truck driver on my way to work this morning (around 7am) who was either a horrible driver or really enjoys using his AT&T truck (photo attached) to mess with other drivers. I was driving behind him in the right lane since we exited I5 onto Gilman Drive. When we got to the light before Villa La Jolla it turned red and when we all stopped I noticed that he pulled several feet to the right in the lane. This effectively blocked any other driver who wanted to make a right turn from doing so. I thought that strange, so when we got to Villa La Jolla and it was red I carefully waited to see if he was going to go straight or turn right. Gilman has a dedicated bike lane and when you come to this light there is a long broken line for the transition across the bike lane to a dedicated right turn lane. So after seeing him pass the transition, staying in his lane, I believed it safe to make a right turn. I turned on my blinker but as soon as I turned into the right turn lane he immediately jerked his truck into the right turn lane and cut me off. After we made our turns he even slowed down to watch me as I drove by!? I would have liked to have brought this directly to the attention of AT&T but I was unable to find any options to provide this kind of feedback at their website.

Ordered Uverse TV to go along with my Uverse Internet service. From day one, the TV has not worked properly and the internet speed fluctuates from 6 mbs (which I pay for) to less than 1 mbs. There are times when my upload speed is faster than my download speed.

The TV picture pixelates and freezes up constantly.

I have had repair out at least twice a week for a couple of months now. Every time someone shows up it's a different person (god forbid they would send the same person for a continuing problem) and I have to explain everything over again and again. No one can fix the problem here. One fellow even pulled new cable from the street to my house (about a half mile) and just laid it on the ground. He hooked up the new cable, but nothing changed. When he left, he told me it would be about 4 months before anyone would be out to bury the cable (wonderful huh?).

One thing all of the techs told me was in their opinion I'm too far away from the Central Office to be hooked up to Uverse it's necessary to install what they call a "bonded pair" line (which I understand is costly). I was told several times by people on the phone that "engineering" was looking at the bonded pair situation trying to identify a pair of cable to be used as a bonded pair. After several more calls and service visits, another tech told me engineering would not agree to install a bonded pair.

As it stands now, it appears I'm stuck with a crappy product, poor service, and above ground cables laying in my yard.

I wouldn't buy from these people ever again! The only thing they can do half right is what they've always done; provide dial tone phone service.

DO NOT BUY FROM THIS COMPANY!

If you ever need service in the Antelope Valley Palmdale area, and see the Manager name: SCOTT BURD ... save yourself some time, call back and request another person. This man is suppose to oversee the contracted technicians in this area, but I am wondering who is overseeing Scott Burd. Within the past 5 days, I have made a total of (6) calls to this man and his technician because my service went out within the so-called 30 day period. Marvin Lazo (the actual) tech, nor his so-called supervisor never called back, Oh ... take it back. Scott Burd called me back while I was on the phone with ATT Customer Relations, and that was after I had left a final message that I would be filing a formal complaint about him. I told him that his lousy customer service would come back to haunt him, by getting worse service from someone else at a later time. It then took me 2 more hours on the phone to only hear the same old scripted b.s. they alway give. Having Bad service is one thing ... having Bad Customer Service is another. This company has the worst service I have ever experienced in my life. They have all of these out-sourced lines, they all say something different and it should be against the law they way they operate. Say NO TO SCOTT BURD with ATT UVERSE SERVICE!

Account # [protected]

On July 30, 2014, AT&T was to have installed a home phone line. No one showed up that day or ever and a phone line never worked. However, I received an invoice for installation and service. I have spent a total of about 7 hours waiting, talking, chatting being transferred, and being disconnected. Half the people I dealt with were okay the other half did not even seem to work for AT&T. At one point, I had to ask if I was connected to AT&T. Four times, at the conclusion of the call, I was assured that the account had been cancelled and had a zero balance. But in no case could I get a confirmation number because the account was cancelled! One time, I was told not to worry because the bill was being pro-rated. I tried to explain the higher math concept that a percent of zero, any percent of zero is zero, any number multiplied by zero is zero. The person had absolutely no idea what I was talking about. Here is an idea for AT&T: hire reps that can pass an eighth-grade-level math test.

So, now is it two months after the non-installation (oh, and I kept asking the reps to call the phone number to see what would happen -- of course none of them did) and I have a cancelled account that shows a past due amount. And AT&T does not have the management level capable and authorized to deal with such a complex issue. The company appears to be run by people who happen to come in off the street. That is where the executives should be.

I tried the chat twice. Each time the chat was escalated to a manager. The argument goes on for a while until the manager sees he is not getting anywhere and then he announces that I have reached technical support and he can't address this problem. So, AT&T can't even get its web site links straight (see attached). Its "award-winning support" stops when it comes to something like verifying that there is no service. Message to AT&T: just call the number and you will find out! Although it is not described that way on the site, the chat applies only to technical support; or so they say after a half-hour long exchange on a customer service issue.

And so it goes. It is hopeless. I am left with posting and contacting the credit bureaus -- as AT&T continues to build on its utter incompetence.

ATT CONVINCE ME TO PURCHASE UVERSE. AFTER CHECKING MY ACCOUNT, SHE SAID, I SEE YOU HAVE TWO LINES.
I SAID YES, ONE IS MY HOME PHONE AND THE OTHER ONE IS MY FAX LINE. SHE SET UP APPOINTMENT FOR UVERSE TO BE INSTALLED. THE TECH INSTALLED THE UVERSE, JUST AS HE HAD COMPLETED THE INSTALLATION, MY FAX MACHINE STARTED RINGING. I WENT TO SEE WHAT THE FAX WAS AND REALIZED THAT FOR SOME REASON, IT WAS NOT COMING THROUGH. I VERBALIZED IT OUT LOUD AND THE TECH HEARD ME. HE ASKED IF HE COULD LOOK AT MY FAX MACHINE AND I SAID YES. IMMEDIATELY HE SAID, THE PROBLEM IS YOU HAVE UVERSE NOW, AND UVERSE ONLY WORKS WITH A DIGITAL FAX MACHINE. I BECAME ANGRY QUICK. MY RESPONSE WAS, THE ONLY YOU (AT&T) CARES ABOUT IS GETTING THEIR EQUIPMENT INSTALLED, THE HELL WITH THE C0NSUMER. THE TECH LEFT. I PICKED UP MY HOME PHONE TO CALL AT&T ABOUT THE COMPLAINT TO FIND OUT MY HOME PHONE DID NOT HAVE A DIAL TONE.
AFTER CALLING AT& T OVER AND OVER AGAIN FROM MY CELL, I BECAME FRUSTRATED. I WAS GOING TO LEAVE MY HOME FOR A LITTLE WHILE, SO I TRIED TO SET MY BURGLAR ALARM WITH NO SUCH LUCK. I WENT TO MY COMPUTER TO LOOK UP ANOTHER PHONE NUMBER FOR AT&T TO FIND OUT THAT THE DOG GONE UVERSE WAS NOT WORKING.
I HAD A COMPLETELY WHITE SCREEN. I HAVE MY OWN DESKTOP PUBLISHING COMPANY THAT I RUN FROM MY HOME, I TRIED TO CLICK ON MY DOCUMENTS, BUT COULDN'T. I TRIED TO DELETE SOME FILES, BUT I COULDN'T.
OK, MY COMPUTER, MY HOME PHONE, MY FAX MACHINE AND MY BURGLAR ALARM, ALL MESSED UP AND AT&T SENT ME 4 BILLS IN ONE DAY. THE FAX BILL WAS ALMOST $200.00 AND THE UVERSE BILL, PLEASE. I HAVE A LIST OF CALLS TO AND FROM AT&T. I HATE AT &T WITH A PASSION. I HAVE NEVER CRIED THIS MUCH IN MY ENTIRE LIFE.
I HAD TO PUT MY COMPUTER IN THE SHOP $185.00. I BROKE DOWN TWICE ON MY JOB WHILE TEACHING A COMPUTER CLASS. I AM SICK AND TIRED OF BEING SICK AND TIRED.
JEAN EVANS

We have AT&T international for our long distance service for calling the Philippines. The service is very poor with consistently bad connections and third parties breaking into my wife's conversations with her sister in Mindanao. We have complained about this to At&t before with no improvement in the line and thus no resolution to the reported problem. Basically they just try to place the blame on the Philippines, and do not over any solution. They are typically what is too often found in the USA for the common worker/citizen - a rip off!

This is a new low even for AT&T. I used their online chat for support on questions for the much in demand iPhone 6. I was only asking a question but the representative just went and cancelled my phone order that I spent a lot of effort to place in early! He never bothered to confirm first before cancelling or to clarify what my question was. That wasn't bad enough but he didn't even address his mistake and dropped off the conversation, didn't bother to try to call me to followup. I ended up spending well over 1.5hrs waiting on the phone for 2 separate customer services with no resolution, only to be told I just had to reorder? No means to fix their mistake or any kind of recourse. Now I'm left with nothing due to their mistake.
I'm attaching the conversation.

I originally had Dish with a reasonable deal, but I was not aware of it. When my contract was over with Dish, AT&T made a promise to me as a customer they would not live up to. I started with U-200 plan and found it was not what they claimed it to be. After contacting them I was told I need to update to U-300 TV service and bundling my phone and Internet I would only pay an additional $10.00 with an additional $10.00 HD upgrade. This quote would be an additional $20.00 from my $114.00 plan.
My recent bill came to $161. Yesterday I was on the phone with escalations and when I left the phone I felt satisfied with the agreed rate I was quoted and I told I would not see any changes in my service. This morning I found this customer service agent increased my rate and switched me back to the U-200 plan without my consent.
I find it quite bold for AT&T to make my decisions for my house entertainment.
I can only hope today they resolve this issue or I will be moving from AT&T to a different provider and let them eat their bill.

Ever since last January, my daughters phone has went out every two months. I called it in the middle of May. Three missed appointments and a visit from the district manager it was fixed again. Less than two months later, it was out again. Was told it would be 16 days till it was fixed. Less than two weeks later, it was going on and off again! Called the district manager, left a voice mail, no response. Her phone is back on now, but don't know if it just came on or if it was fixed, or fixed properly so it doesn't go out in two more weeks. Somewhere in all this drama I called the PUCO and also talked to the Office of the President of AT&T. They promised a return call in 24 to 48 hours.. STILL WAITING for that one. Now a multiple outage is going on. All my neighbors are out, including one of I know is 5 miles away. Tried AT;T live chat, what a joke. Thats just for U verse, whatever the heck that is. That very helpful person gave me their repair number (got it memorized).
This wouldn't be so bad, except we DO NOT have cell coverage here, AND my daughter is a med tech at the local hospital OB ward (20 miles away), with two small children. WE NEED OUR PHONE LINES! We can't even change phone companies and get any satisfaction, since AT&T maintains (HA! LOL) the phone lines. I have had it with ATT and their crappy service.