AT&T
reviews and complaints

Was an original ATT Wireless customer, before they were bought out by Cingular, for over 5 years. When they were bought out we were contacted to change over to Cingular plans and phones on all 3 of our lines of service. We did without hesitation because of our high degree of satisfaction with ATT Wireless. While picking out phones and plans I made sure to get confirmation of unlimited mobile-to-mobile minutes on all 3 phones. I was assured by the two agents that I had to speak to during that phone call. Upon getting my first bill from Cingular I find $1, 300 in overage charges on my bill. Because I had detailed billing I was able to see that the charges were because I was over my minutes only because they were deducting from my anytime minutes, the calls placed to my other two lines of service. These lines were on the same plan, same company, and same city of usage. They should have been covered under my unlimited mobile-to-mobile. They weren't. I called and spoke with the same agent that setup the service and she assured me it would be taken care of. She told me not to pay the bill because they would send out a new one. I went ahead and paid the bill minus the usage charges that were supposed to be taken care of. A week later we got a call from Cingular Wireless saying we had to upgrade our plans and phones to Cingular since ATT Wireless had been bought out. We thought we already had done this but I guess not. We again switched to new plans and new phones free of charge because up to this point minus the overage charge issue we were satisfied with ATT Wireless. With the issue of overage charges so recent I made sure to again get confirmation of unlimited mobile-to-mobile options on all 3 of our lines of service. We were assured by the agent and his supervisor of this feature. Upon receiving our first bill from Cingular we again have over $2, 000 worth of overage charges on our bill. I once again call customer service and this time I am told that we do not have that option because our plan is not $59.99 or higher. We only had a $39.99 plan because most of our minutes used fall under the mobile-to-mobile option so the need for more anytime minutes isn't necessary. The agent I spoke to agreed to forgive the overage charges and said that he can add the option of unlimited mobile-to-mobile for only $10 per month per line. I agree and he adds it. The next month we get our bill with another $2, 000 worth of overage charges for the same reason. I call and speak with a supervisor who tells me that I don't have mobile-to-mobile and that there is no $10 per month option for the service. At this point I am pretty upset but I maintain my composure. I ask if they will just take the charges away if we upgrade to a higher priced plan with mobile-to-mobile. He says that he cannot do that since I am showing a pattern of getting my overage charges refunded. I explain, again, that it is because of his agents telling me that I have mobile-to-mobile minutes and I don't. He explains that I owe the money and asks if there is anything ELSE he can help me with. I told him to cancel the 3 lines and send me a bill for the cancellation fees. He tells me that I cannot cancel without a 45 day written notice. I tell him to cancel it anyway because his company failed to uphold it's end of the contract, so was I. 3 days later I get a call from a collection agency in Kansas City, MO and speak with an agent by the name of Ryan. Ryan tells me that I owe $4, 500 for a debt with Cingular. After arguing with him that I haven't even received a bill from Cingular yet, he says that he can settle the debt for only $1, 200 if I pay right then and there. I tell him that I am at work and do not have my credit card on me to settle the debt, and that he could call me back later on that evening to settle the debt. ($1, 200 was a bargain compared to what I would have had to pay with Cingular) Later that evening I get a call and make a payment to Ryan to settle the debt. The next day another agent from the collection agency calls me and says that I now owe $3, 100. After a conversation with him and his supervisor, they end up ending on a final figure of $1, 500 to settle the debt because I didn't pay Ryan when he called me the first time, so that deal was null and void. I called Cingular at this point and was told they couldn't access the account because it had been turned over to collections for payment. I went 3 supervisor levels above the agents head with ZERO success. I finally had to pay the $1, 500 to collections because I was in the process of buying a house and didn't need a collections debt on my credit. 3 months later I get a bill from Cingular for $350 in charges. When I call them they explain that it is because one of the lines of service was subscribed to a service and the charges were for that service. (When the TV tells you to text 54 54 54 to a number and you do, it subscribes you to it apparently) I asked how they could keep me subscribed to this service if I didn't even have an account with them. The charges were quickly erased. I NOW have a ZERO balance with Cingular. The kicker? A week after this I get a call from a Cingular sales person asking if I would like to hear about plans that I am pre-qualified for. I think they can still hear me laughing at their call centre in India. We have now been with Verizon Wireless for 4 years with ZERO problems, and TOTAL satisfaction.

Started on 2/6/2008 just wanted to Add a fax line, that's all? Said would cost approx $62.xx monthly fee would be $13.75 + tax. The first technician came on 2/6/2008 worthless, totally. Did not want to install the fax line on the 2nd floor where the customer wanted it, said cannot? Insisted has to go in the basement where there is already an existing line just move it over to middle of the room out of the corner of the basement.

After two months still not working correctly. The fax line # is [protected]. When faxed docs out shows the home ph # which do not want on the docs. The wrong # keyed in the black boxes all technicians have? This is a privacy issue? Hello? No AT&T has added additional charges on my bill? WHY? Monthly bill was only $85.00 a month now showing $403.53 how could this be? Install added fax line $62.75 + tax I was advised and the monthly fee would only be $13.62 + tax. Now the service is off? I have been trying to get this issue resolved and every time I call I get transferred back and forth from the tech support dept. to the billing dept. and get no where? The 2nd tech shows up, was nice did not program correct # in his box so fax # shows up on docs? 664-1343 or it wasn't ever installed correctly to start with? The 3rd tech shows up, did not ever address the issue as to why he was here, but instead more interested in impressing his manager? He installed a box on the outside of the house without any authorization, drilled hoes in the foundation, then proceeds to tell me I have to pay for any wires installed on the interior of the house. Excuse me why are you here. He also; unplug the fax machines to do this without permission and I had to reset the fax machine again? The 4th tech came fixed the jack on the 2nd flr which the 1st technician tore from the wall and loosened two of the wires which is why fax did not work to start with.

The 1st tech did not want to be here. He kept insisting he needed to be at the next job. Said would not be able to install the fax line on the 2nd floor no wires. Has to go in the basement. Ran extended wire over to middle of the basement from existing wire/jack to apply to the fax machine. He still did not program in his black box the correct fax # 664-1343 so the home ph # showing up on the faxes sent out. Still not able to receive faxes only able to send out after the /2nd3rd guy was here. Still not able to get resolved? They are still trying to charge me for all of the visits they made evn though it was because of their incompetence. Now my phone isn't working... fax not working. This is ridiculous.

UPDATE TODAY:

Received a call from Dieatria Long. AT&T Executive Offices.

She was just as rude and incompetent as anyone else at that company. She would not remove the charges and had the nerve to tell me she was going to call the BBB and tell them we had come to a mutual agreement?! Are you kidding me? Who do they think they are trying to bully here? We did not come to a mutual agreement. The only thing they need to do is put the account balance to zero... and turn off the phone, DSL, and fax line. I have already gotten my internet through charter now and want nothing to do with AT&T. They need to follow charters example and learn what good customer service is. AT&T is deplorable.

I used Bellsouth for my home phone service for several years. At this time I had T-Mobile for my cellular services because their "family plan" was better at the time. Little did I know, that if you are a Bellsouth home services customer you can easily purchase a cell phone and plan over the phone without any face to face time or signature required. My SSN was taken by someone (still don't know who/where/when) who knew I used Bellsouth and bought a cell phone with it over the phone on my bellsouth account. I knew nothing of this until I had a collections letter in the mail for about eight hundred dollars from ONE month of fraudulent cell phone use.

Bellsouth has now been absorbed into At&T. They still allow people to purchase these phones/plans over the phone. It is terrible. They should take better steps to insure this does not happen to their customers. Needless to say, I am no longer with Bellsouth/At&T.

My problems began with AT&T about 2 months ago. I admit I had gotten behind on the bill due to sickness. But I called them and told them the problem I was having and that I was trying to get it all caught up. I first started calling them to ask them to please remove me from the bundle service and of course I got the run around about that for 2 months. I was told my account had to be paid in full before any changes to the account could be made. So I made a payment of $ 254.00. I called them back that afternoon to change my account. Finally get that all taken care of and get the bundle service off of my account. I also had them switch me to the collection department so I could make sure they had noted the payment on my account. I was assured that the payment was showing on my account and that my account was up to date. I made the payment on Tuesday and my DSL got cut off for non-payment on that Saturday. I had to wait until Monday before I get my DSL turned back on.

I called them first thing Monday morning and spoke to someone in the billing department and asked why my account had been turned off for non-payment. They informed me that no payment had been made on the account. I said yes it has and you have taken the payment out of my bank account on Tuesday. She then places me on hold and then returns saying I'm sorry your account was disconnected by mistake we do show a payment but it has not posted to our system yet. After talking to her I was switched to the DSL department after battling with the dang computer to get to a human. Finally get to them and I tell them what has happened and they tell me that can't help me because I need to speak to someone in the collection department to get this settled so I'm switched to the collection department. Someone from the collection department get on the line and I explain what has happened and she then informs me that she can't help me I need to speak to the DSL department about this. So I'm switched back to the DSL department fighting the computer again to get a human. Finally get a human and explain to this person what has happened. I was then informed it would be 7-10 days before I could get my DSL turned back on because it was cut off for non-payment. I said please pass me on to a supervisor. I finally get a supervisor on the line and tell him what has happened and he tells me he can have my DSL back on in three hours. This is after speaking to 8 people and 3 hours on the phone. Well 5 hours later my DSL was reconnected. Mind you my telephone had not been disconnected for non-payment just my DSL. They tried to tell me my phone had been disconnected to and I said no it hasn't I'm talking to you on it right now.

At this time I had 2 phone lines in the home and also 2 DSL account. Well guess what they cut off my other DSL account Thursday for non-payment. So I had to call them Friday morning and get it all settled. 2 hours on the phone finally get it reconnected.

To my surprise I get my bill from AT&T and they have charged me over $ 60.00 in reconnection fees for both telephone lines and DSL lines. The phone lines were never cut off. I called the billing department to ask why I was being charged for their mistake. I was told it's was my fault because everything had been disconnected before I made my payment. Umm no it had not. Well needless to say I had reached the point of no return. So I told them to cut off both phone lines and the other DSL account. I have to keep one DSL account because I use the internet for my job. I was asked why I wanted my services disconnected. I said you don't even want to ask that. So I tell this person and she tells me she understands and she credits my account for the disconnect fees. So that is done and over with.

Well fast forward to Thursday of last week I called to complain about my internet speed because since I had disconnected the phone line my speed had drop to dial up speed. Well they tell me I can upgrade my speed I say well ok as long as it doesn't make any changes to my account. I was assured it would not affect my account. They sent a tech out to check my telephone line and all that jazz. Well as the tech is pulling in the driveway I get a call from AT&T telling me that I'm getting ready to be disconnected for non-payment. I made the payment 3 days ago. I told the service agent I would call her back but right now the tech is here and I need to deal with them. Tech tells me he can't do anything about the speed. Ok fine then just leave it alone. So after the tech leaves and I call AT&T once again I have nothing else to do in life but spend time on the phone with AT&T. Well after 3 people I was finally told it was a mistake and that they were sorry for calling me.

Well yesterday I got a package in the mail from AT&T welcoming me as a new customer. I was like what the *** is this. So I call AT&T to ask why I'm getting this. I was then informed that they had cancelled my DSL account because I had made changes on the account. I was then told that I would not get back the e-mail addresses I have had for 2 years. The e-mail account they had cancelled with out telling is the e-mail account that I use for my online store and for other thing that are really important. So finally after being on the phone for 2 hours I was told they can not do anything until the computer has updated itself and that I would have to call back tomorrow and find out the status of my account. Well I called this morning another hour and half on the phone and was told that my account would not be updated until midnight tonight. Well I got brave and called back to 5:45 PM to see if maybe the computer had updated itself. Well it had so I spent and hour on the phone to finally get my old account back with the old e-mail addresses. Only to find out it had bounced back every single e-mail I had gotten since they cancelled the account which means I have lost I don't know how many customers due to AT&T mistake. After all of this I was asked if I would like to start a new phone account with them. I told the person no I don't want anything else from AT&T and I want a note put on my account do not touch my account period! I wish I could go to another company for DSL but AT&T is the only company we have in this area.

AT&T recently let someone open not 1 but 2 accounts using my wife’s identity. She has a 7 year alert on her account with the 3 major credit reporting services. Her name is flagged with AT&T not to let anyone open an account with her name, but they did anyway. I called to ask how this could happen, starting with customer service, then fraud department and then to their credit department. No one could give me an answer. One lady said that they call our home and said my wife OK the accounts. I called her a liar. Now we have been trying to close the accounts. This was the stupidest procedure I have every been through. We have to prove to AT&T who we are before we can close the accounts. It's funny that AT&T can mail us the bill to our address, see our address when we call but they can't take our word we are who we say we are when we try to do them a favour and close these accounts. To close these accounts you must fill out a fraud packet for each account. You must have proof of residence from 3 months prior. I don't know about you but I don't keep 3 and 4 month old Light and Gas bills. I just wish I could talk with a Supervisor from AT&T and ask them what the h%$l is going on with them.

I was a costumer of Cingular for an about 2 years and I never had any problems with them until AT&T came in the picture. You name it...dropped calls, low signals, while inside my apartment I had to talk next to a window. At work I could never get a call in...Imagine that! I called and explained to them the problems and the employees were not surprised.

I waited for my contract to end and went back to Sprint, my cell phone problems have been solved, I could be in a vault and all my calls come through.

I had a yahoo account for over 10 years. In 2007 I subscribed with AT&T DSL high speed internet. When I was installing DSL, I responded yes to merge my yahoo. Now I found many issues with the merge. AT&T forces me to buy domain from their portal. I can't buy domain from yahoo anymore. Yahoo doesn’t move my existing websites to a new yahoo account. AT&T portal is very poor and does not meet my needs. AT&T won't reverse the merge with yahoo. I have no options. This is clear monopoly. I can't accept that. What should I do? I've been calling them for over two weeks now and wasting long time on hold but no results. I bought a domain called saplessons.com from AT&T portal because I have no other options but I can't forward it anywhere. I am losing income because my domain is frozen for two years with AT&T portal.

After an idotic service and slow voice mail messages "Thank you for choosing ATT.. lister carefully as our menu options are changed... your call is monitored for quality.. ###" what an idiots who came up with this type of messages.

it takes 5 minutes to get thorugh the menu.. then the poor service comes. After the damn poor service, you need to participate in their call satisfaction service. What a company still exisit in this 21st century. Will go out of business soon. Don't annoy people. If you can't serve better get out of the business. Pave way to others.

I got many connection problem with AT&t DSL for the past 3 years, the internet connection sometimes suddenly off or just way to slow. After many times called their technical support, finally I gave up and decided to switch to another company. Their customer service very horrible and only following the script.

April 28 '08, called the AT&T billing department to disconnect my home phone line and internet line at June 1st.

May 7 '08, my internet connection off again, called tech support and being bounced back and forth for 3 hours, they found out AT&T discontinue my internet service and I have to call back the next day (and they hung up on me!).

May 8 '08 after being bounced back and forth again between their department for 2 hours, I finally got a rude male customer service promised me they will send a "ticket" to have my internet connection back. I need to wait 4 days.

May 23 '08 I still have no internet connection, and after 1 hour explaining and trying to be patient, the customer service told me no one put any ticket to get my internet back (doesn't even matter I have email and confirmation letter!). She can post a new ticket, but it will be active after May 29 '08, which I will move out at June 1st.

AT&T have the worse service for the past 3 years, my job and daily life simply depending to the internet and they can't even satisfy us from this point.

Their customer service can't provide smart answer if you ask the out of the script question, you will get bounce here and there and still get nothing!

If I have a good lawyer, I will just sue this company to ruin my business trip, wasted my time to run to other place just for internet, wasted my voice and phone bill! AT&T also sent me a new bill for internet service which I don't get!

This is he letter I am trying to send to att/bellsouth:

To whom it may concern,

My name is John Anthony and I feel that I have been the victom of unethical sales techniques. I called Att and spoke to Mrs. Green sometime in April before the 14th. She was very nice and explained to me my options. I told her I was interested in switching to att from Brighthouse Networks and that I had unlimited local and long distance for $39.99 per month. If she was able to give me some thing similar thaen I would make the switch. At this time the att website was different than it is now. Please research the cash back discounts that your website offered. She offered me a plan that has unlimited local and long distance for $51.22 with $150 cash back. The web site said the same thing...fyi I turned down this offer as it is still too expensive compared to your competition. She then offered me a plan that has unlimited local and long distance for a total of $45.19 including all taxes and fees with only $100 cash back. I agreed to this as this was close to what I was paying with Brighthouse. I wrote down the cost, her name, and then confirmed all the info again to ensure that it was correct. She gave me a couple different phone numbers and told me to check the rewards att.rewards site in about 2-4 weeks. I have been doing this for a while now and I don't see any rewards.

Today I received a bll for $63.98 with .05 a minutes for long distance. Immediately I called [protected] and talked to Mrs. Higgins and then her supervisor Ms.Thibodeaux. Unfortunately they were not able to help me at all as they said that I have to pick from one the the current plans. the problem is that the current web sit you own has been updated with the newest offers (different from last months offers). That and the info that Mrs. Green gave me to sell me the service was apparently wrong information.

I have never received this kind of poor customer service with a company in my life. I feel manipulated and tricked into using your company with incorrect sales techniques. I urge you to check your phone records for the recorded call between Mr.s Green and myself. As well as check with IT support about the web page deals last month. This way you can see that I am not wrong in any way. Just expect what I was promised. I hope to hear from some in upper management that cares about this customer enough to honor what was promised.

Thank you for your time,

John J. Anthony III

Towne Park

Hi,

I worked for a year, I was told that nobody had certified and they did not hired even MCSE or Network plus certified people are hired and they messed. Isn't this false practice.

Some of them even do not about self repelicating virus. They used remove in normal which used to get more damaged computer and I had to do pc system restore every this. Is n't this false practice. I think so that, this should stop.

Thank you,

Well wisher.

It has been 2 months since I have started my "new" AT&T DSL high speed internet. As a first time DSL customer, I was told I would get DSL for $10.00 a month instead of the $20.00 regular price. Along with this, I would also get a rebate coupon for the price of the Gateway hardware which was $89.00. Which I was told at the time that it would only be a short time before I would get the coupon at the AT&T rewards website. What a joke!
I still have not had any luck at the website, and have been billed for the full
$89.00 plus $20.00 instead of the agreed $10.00 for the service. When I call, they just tell me to try again because it still may be too soon.
I was not too soon to bill me at full price. but for me to try to recieve my rebates and get the service at the promised price, they do not try to straighten things out but just choose to ignore it. If I ever get this straightened out I will find a new carrier with better customer service, thus far AT&T has provided no customer service at all.

I have 4 phones with AT&T. My phone frequently has dropped calls, poor connections, or no service available. To complain and get support is so time consuming and nothing is resolved. I have overcharges on my bill and again to get it adjusted is so time consuming. There may be a partial or no adjustment for the overcharge. I yrt to uprade my phone and they mess up the order and it gets cancelled. Now I try again to upgrade and they say I already upgrade. Every time I try to get some resolution with customer service it is a long wait, - I get transferred one or more times - wait again - with little or no resolution. Why do I not switch? The three other phone users think the phone is OK and other services may not be any better. If I had the time I would sue them for breach of contract.

I dont know and understand why i am being charged for this with the number [protected]. I am being charged for $13. 49 and for what i dont know. It also should have been canceled since the month of march. Also shouldnt be charged for this for that amount. So please cancel it. Like i said it should be canceled back in may. Please explain to me why i am still being charged for this? I am very angry for that. And for the people whom i spoke with to cancel it, not charge it. Thank you very much. I will be expecting this to be canceled and off my statement. Also would like a copy sent to me stating its been canceled! Thank you for your time. . !

Due to horrible customer service, we switched from Bellsouth telephone to Vonage. Bellsouth refused to release the phone number for two months (I had to call three times to get it released to Vonage). They finally released the number to Vonage but continued to bill me for the two months that I should have been switched off by them (I was already using Vonage with a virtual number rather than my normal phone number I'd had for 20 yrs). I finally paid the invoice (final billing) for $115.39 even though I disagreed that I should pay it. About two months later I rec'vd a check from AT&T for "overpayment of final billing". I thought 'great, they finally did the right thing and decided I didn't owe it'. WRONG! They then turned the account over to a collection agency, Focus Receivables. At first I ignored the calls because I knew it was incorrect. Finally I started calling the collection agency back. Again, it took several times to get through to anyone. They argued with me about the billing and told me I owed it. I again sent a check to AT&T for another $115.39. I AGAIN receive a check back for 'overpayment of final billing". So now, I call AT&T and ask them WHY I KEEP GETTING PHONE CALLS FROM FOCUS RECEIVABLES BUT GET A REFUND CHECK BACK TWICE. AT&T then proceeds to tell me that the three digit number after my phone number was the incorrect no. and was credited to an account that was not active so they sent me the check back. They didn't bother checking the phone number which, AGAIN, had been my phone number for the last 20 yrs. They didn't bother checking the name on the account. They simply sent the check back. What would YOU think? You are paid up and it's all a misunderstanding, right? No. Not with AT&T. Now after I find out why they keep doing what they do, and they tell me it's my fault because the three digits AFTER MY PHONE NUMBER OF THE LAST 20 YRS was incorrect that I was turned over to the collection agency. I told them that I disputed the collection handover and they will do nothing to clear this up. I complained profusedly but they will not rectify the problem on their end. Of course, Focus Receivables only sees this as a collection and will not clear it up with my credit.
I have a complaint on AT&T's customer service, their lack of due diligence in looking at the phone number and crediting my phone number account, and for not taking this out of collections even though I tried paying my bill in the first place (TWICE). I also have a complaint because they refused to turn the phone number over to Vonage for two months and charged me for it because of THEIR REFUSAL to turn over the number. This is a problem with AT&T anyway because they are losing customers to Vonage. Gee, do you think it might have something to do with their lousy customer service?

Vicki

I will never use AT&T again, in fact, I never want to hear their names mentioned in my house. For the past 4 months I have lived with their lies and deceit and now for my patience and loyalty, they have rewarded me with a $2354 phone bill, (my monthly average is always around $160.)
Back in January, we were using a third party dial-up service for our internet. We had 2 lines that were on the AT&T Unlimited Calling Plan. In January we were informed from our third party internet service that as of Feb. 1 we would have to dial to a long-distance number in order to get our dial-up. They went ahead and started using that long-distance number in Jan. and subsequently, we received a letter from AT&T stating that we were in "violation" of the Unlimited Calling Plan. So I called and spoke to woman named Michelle. If by the way, you ever get this Michelle in the AT&T Long Distance Department...RUN! She is a back-stabbing cold, blooded woman who knows not the meaning of Customer Service.
Anyway, I agreed that we were to be finding another source for high speed internet and that we could stop using the long-distance dial-up until the end of the month but after that we would have no choice. We called up AT&T to try to set up for DSL on our internet line and informed them that we needed it by the end of the month. They said no problem, they would have the modem sent out just in time. Guess what...February came and there was no modem. I kept calling and spent hours on the phone with them trying to get the DSL set up and every time I calle, they promised to overnight the modem so that I could get it installed. But the next day...no modem. This went on for 2 more weeks, all the while we are in "violation" of the Unlimited Calling Plan. So finally, we get the modem but we also get a letter from AT&T Stating that this is the 2nd Offense and that the line is no longer eligible for the Unlimited Calling plan. I called back to AT&T and spoked to a woman who was very understanding and said that she was changing the account back to the Unlimited and would make the corrections on the bill. A week later, I received a bill that was quite a bit higher than what it should be so I called into AT&T. I got a not so understanding and not so pleasant woman who told me that because it was a second offense, that when the other woman had changed to account, it went right back. She said that she would have to have a manager call me back.
The next day I did receive a call from another not so freindly person and she called and spoke to Michelle who told her absolutely not, she would not change my account back to the unlimited because she had talked to me and told me not to use it.
I tried calling Michelle personally to speak to her but I kept having to leave messages and she only called me once to leave me a snotty message that she did not care what kind of problems that I had, she was not going to change back the account period and that I needed to get me another long distance plan because as they had it now, there was no plan and I was racking up charges . That was the last I heard of Michell.
I tried contacting the Corporate Offices and they put me in contact with someone else who was useless and simply explained to me that my problem was that AT&T and AT&T Long Distance are two seperate entities and so if I was dealing with AT&T and they told me that it was OK they would take care of it, well they had no right to speak for AT&T long distance and that they would not honor what AT&T told me...WHAT?
Then this woman told me that she would "take care" of my bill to this point if I would call and set up another long distance plan for that line, which I did. Now stupid me, I assumed that by "taking care' of my bill, she was going to honor the unlimited calling plan up to that point since that was what I had been assuming I was under and had never received a call back stating otherwise. I called and the only plan that I could get without being locked into it for a year, and I WAS going to switch companies, was to get .05/min which for what I had now on the one line would not be that much more. Like I said, stupid me. I received my bill this week for the $2, 354 . By taking care of me, she simply went all the way back and figured it by the .05/min and not only did they screw up the line in question, they also took the other, perfectly fine line, the line that my husband works on and talks on ALL day long, and figured it by .05/min.
I called once again to AT&T and was told that the bill was right and that because they are under the same account, they took both lines off the Unlimited Plan and put them together on the .05/min plan. On top of all of this, they charged me $70 for switching plans! They so graciously told me that they would give me a credit of some $900 out of "curteousy" to me. Really? They are so sweet to do ME that favor!
So the lesson that I learned from all of this...if you are looking to get screwed, go to AT&T. They do a good job of it and then make you out to be the bad guy.

I got an AT&T Universal Card in the U.S. way back when it first came out. "No Annual Fee for Life" they said. Great! I moved to Canada in the late 90's and it was still an excellent card to use whenever I traveled back in the States. And it stayed great for me until late 2007/early 2008. Suddenly, my statements began to arrive very late--well after the payment due date. This cause me several problems which I will not go into here. I understand that tracking the balance due and making sure all payments arrive on time is my responsibility. The problem I am having is that AT&T is still not properly addressing my statements, which probably contributes to the slow delivery. I have been trying by phone and my mail to inform them of my proper address here in Canada. And it's not too difficult: Name; P.O. Box; City, Province, Postal Code and Country.

They can't do it! They keep messing it up, saying "Can" instead of "Canada". Or (finally) getting "Canada" written and then using "00001" for my postal code. (I'm sure "00001" means something to AT&T but it is meaningless to Canada Post.) My complaints thus far have been brushed aside: "We mail everything on time" (Yes, but not properly addressed) or "Hmm. The computer won't let me do that."

Come on AT&T! This is the 21st century. Canada and Canadian Postal Codes have been around for a while now. This ain't rocket science. AT&T should be embarrassed. I think they are hoping they can just tell me to buzz off and give up. Not sure I want to let them get away with that. My fellow Americans, if the U.S. wants to be competitive in a global market, this is a no-brainer. Canadians, you should feel insulted! Being able to send a properly-addressed letter in both countries, is that beyond AT&T's capacity?

Approximately six months ago two charges for communication purchases began showing up on my wireless bill. I refused to pay for something I did not authorize or order. I sent in my regular payment with a written request to remove these charges from my wireless bill. AT&T has not responded and temporarily suspended my service for past due amount. The only past due amount on my wireless bill is the bogus charges for Bid4Prizes3 and RingtoneChnl7 both by Mortricity with a total of $9.99 each.

I have told AT&T I do not use my cell phone for downloads, texting or any other features except phone calls. My monthly service bill has always been approximately $45/month. I never exceed minutes and my past history as a customer should be able to prove that. I want to know how the wireless services can cut off someone's service for past due amounts that are bogus.

Please let me know if there is a legal way of having my service reconnected without a service fee. I have informed AT&T that I am not paying for something I did not order, authorize and I feel I am within my rights not to pay for fraudulent charges by this bogus scamming company.

Thank you.

When I moved from Victor, Colorado, where I'd had no service for the entire two years I lived there, the customer service representative named Shanara told me all I needed to do was fax her my new address and something with my new address on it, like a utility bill, and my early out fee would be waived. I sent her what I could find at the time as I didn't have a utility bill for my new address. I hadn't moved in there yet! No one ever contacted me to say they got the fax and everything was fine or that there was a problem with my proof of address. THREE MONTHS LATER I received a notice from a collection agency saying that I now owed NOT the original 175.00 early out fee, but more like 215.00! I contacted AT&T and told them about Shanara and how I had faxed her all the information. They took my phone number and said that they would call me back. Approximately 2 hours later I received a call and was told to FAX proof of my address which I did. About three hours after that, a supervisor named Michael called and told me that the information I faxed them was what they were looking for and I would NOT receive any more notices and this would STOP the collection process.

Now FIVE MONTHS after my original fax, I received a VERY nasty call from that same collection agency. Bottom line is that AT&T's so called "waiving of the early" is a lie! I intend to take my whole paper trail to the BBB first thing in the morning and file a formal complaint.