AT&T
reviews and complaints

Rude Tech Support.. could not send email and did not seem to interested to talk to me, hung up on me.. RUDE..
I even had a code to give them and they were going to give me 4 months free with a 25.00 coupon, which was before I changed to be 75.00 but, no one tells me the same thing twice. they blamed yahoo for my problems, so ask to be removed from yahoo.. not possible but not their problem either..
well, you expect to be paid for the equipment I assume.. and so, I also expect the services I pay for..

sorry so frustrated, but this is as honest as God allows me to be..

I had at&t for a while & i even had them before they joinded with cingular & after they joined i had nothing but poblems. Within the past 2years i have seen a lot of charges for phones that i never ordered or recieved. let's start from 1/08

i had a nokia 6085, i was told the software was updated & i wouldn't have the same issues i had before. that was lie. the software was never updated & i had ALL my calls dropped. people would call me & get a message saying my number was not valid. texts weren't going through. they changed my sim card over 40 times but i couldn't get a differet phone. then i bought the lg shine. i sent back the nokia 6085 via corporate store & recieved the shine. i was't happy with it & sent it back & they sent me a blackjack 2 for free. i was happy & loved the phone. one day i picked up my phone to see half a screen. i got it replaced after hours on the phone. later that year i switched from my family plan to a personal plan. i sent in my phone & they said they never recieved it even though i had the proof from the post office saying someone from at&t signed for it. after hours with a&t on the phone& email & fax 2 months passed & they showed they had it the whole time & shouldn't have charged my family $500. then my ex & her new boyfriend went to a store & got 2 new phones, extended my family account & sold the phones & no one asked for an i.d. it took a month but i got that solved.

3/09 we get a bill saying we owe $600 for phones. people in warranty & c.s. saw we weren't to be billed cause even though they were on my number they weren't with my sim card. warranty credited me the charged just for fraud o put them on. fraud also put a note saying no one can deal with the situation but them but when i spoke with "tessy" she said she was the wrong person to speak to & sent me to warranty even though she put the notes on my account. they again saw i wasn't to be charged cause the phones had a "re sale date" & they got them back. here's the kicker. i was being charged for the nokia 6085 i sent in 1/08 but not charged till 3/09 that's over a year later. the other charges are for a blackjack 2 in 11/08 & a moto q in 11/08 both sent to address's i've never lived at & activated with a sim card i didn't own.

warranty saw this but fraud didn't do their jobs. Tessy & her boss both lied & said they did the research but when i said what i knew about the resale dates they told me i wasn't supposed to have that info & that they had to do some "training" but when they were "working" on the matter they were both on vacation & left someone else in charge but he didn't know anything about what was happening.

they shut off all my phones & will no longer speak with me so this is what i gather.

at&t has a "fraud dept" so they can charge people for items they never order or recieve. they lie & cheat & steal. my phones are still off & no one will talk to me. i have spent well over 100 hours trying to fix his with no luck. if i was paid for the hours i spent working on this they'd owe me almost $1000.

stay away from at&t they'll only ruin your credit!

They told me I would get two rewards, and after a little while. They said I wasn't egiible for it, because I had the same account number. The woman from AT&T U-Verse told me, when she signed me up again, that having the same account number didn't cause any alarm from me getting my rewards. But after it's all said and done, I'm out $150.00, from there mistake and they don't want to help me. The one person can say what ever they want and get away with it, because the reward center does something totally different on there part. So watch out, don't believe want they say, you might be in for a shocker. Because every one that signs up, they get a commission for and they will tell you anything to get that sale, even if they know they are telling you a lie.

I am an AT&T customer for the last 8 months, before which i had their wireless services for 5 years.

I have had a really bad experience with AT&T for the last 2 weeks. My service was dis-connected due to non-payment of services, when in fact I have already paid the bill through direct deposit. Given that I work from home, I needed the service re-installed quickly. So I went ahead and paid my entire bill again, till they investigated the earlier payments. I also paid my next month's bill in advance. I was then transferred to Customer service, then to technical service, and back to Accounts Payable. Dis-connected, and finally after another 2 hours, I was told that it will take 5 days to re-start my service.

This morning, an AT&T repair person called (out of the blue) asking us to be home in next 15 min as they needed to check my connection (no idea why all of a sudden my connection is 'broken'). When I returned the call after an hour (meetings at office), the person was EXTREMELY rude and told me to call the 800 number, as the next time he would be able to come would be after a week!

We have spent over 4 hours on the phone with various departments with NO resolution. This has been a terrible experience and if AT&T does not resolve this, WITH CUSTOMER IN mind, I will be sending complaints to BBB and the AT&T board.

I bought an unlocked cell phone, and because cell phone companies always add extra charges to the bill, I signed up for a pay-as-you-go-phone, paying for voice and data charges. I bought a bill of goods when I bought the phone as its an international phone, with vodaphone, bought from GSMonster in N.Y. AT&T would not honor the data portion of usage - they sold time to me and wouldn't let me use it? I told them it sounded like fraud, and told them I would file charges if they didn't give me those air time credits onto my voice plan, which they finally did. If I hadn't gotten rude, they wouldn't have done it!

DSL is extrememly slow in the evenings. See test restults here. I am paying for the second level of service and getting less than the lowest level of service. http://www.speedtest.net/result/1322721832.png

AT & T dissolved their system "Voice Mail Plus" without any notification to consumers. At least not me. This was a simple, stand alone, residential voice mail system for 11.95 a month, where you could call in for your messages. A week ago today, I called in to find a message that I could not access the line. I could not contact AT & T until Monday, during office hours, and the nightmare begins... In the end, I spoke to 30 (counted and have AT & T ID's #'s on each conversation) trying to get my number back to a new, "upgraded" system, to no avail. No one seemed to know what was happening, and no one could offer anything more to me than "so sorry about that. we have to issue you a new number on the upgraded "unified messaging system". All well and good if it that line wasn't what I used for my personal side business. Thousands of dollars in printing lost due to the loss of that number. I was seriously on the phone for almost 20 HOURS, on hold for 30-45 minutes at a time, often disconnected to start over, and in the end, all any techinician, supervisor, headquarters, etc... could tell me was "I don't know why we can't port in your old number, ... it just isn't working". I am beyond rage. I have lost not only thousands of $$$ in printed materials but also any orders from customers who use that line. It is gross negligence beyond belief. I will follow this as far as I can. What I am the most upset about is that there was no notification to the customer to make arrangements in advance. Several documented AT & T employees I spoke with willingly gave me their names and ID numbers saying that they even, never received notification and it was a huge "blunder" on AT & T's part. Some were AT & T customers themselves and not notified and are going to other vendors. I am on the list of followers in their path. Incredible incompetence.

i need you to credit my phone account I did not buy anything to be charge $14.00 Please Credit, I don, t have a job to pay such amount.

Este mensaje lo escribo en espanol para que nos enteremos; acabo de descubrir esta pagina y estaba leyendo los complaints de las personas y lo que les ha pasado, es increible como no ha hecho nada para resolver este problema que afecta a tantas personas, cuando quieres cancelar un contrato o disminuirlo no hay ninguna forma de hacerlo te mandan directamente a collections y con unos abogados sin escuchar y resolver tus problemas. Es una compania para acabar con las personas. Es lo peor que he podido hacer en mi vida.

No se metan nunca con att

I was expecting a modem delivery, that being the reason I called the customer service for the first time. The agent told me my modem was left with a person, and she had only the surname to offer me as description. I thought it might be the manager of the apartment, whose name I did not know as I recently moved there. She told me that she can check if they have a first name on the file.
After that I was put on hold for a long while. When she returned, she said they were going to send a second modem to my household, which will have an activation date 1 week later than the original activation date.
I said I should go home and check if my manager has the first one first.
She said she would send a second one, and if I do indeed find the first one, I can activate it by phone- WRONG.

Though I believed her at the time, I did not want the trouble of having this discussion, and sending the second one back, if my manager had it. So, I told her I DO NOT WANT A SECOND ONE, DO NOT SEND IT TO ME.
That was the end of the conversation.
She sent the second modem anyway.

I found the first one later, tried to activate it by phone, spent 2 hours talking to the customer service and tech support, NO they could not activate the first one now, because they send me another one.

I had to wait for something I DID NOT REQUEST!

The manager told me at last that as soon as I recieved the modem they can activate it, I would not have to wait one week, and they would call me back the next day.

THAT DID NOT HAPPEN EITHER.

I called again and again, gave the same information over and over again. (I do not understand why I would need to tell my phone number 3 times to different people in one phone call, why there is no communication)

On saturday, I called in scheduled maintenance, so the person I spoke to told me to call on sunday morning instead. I said `Can`t someone call me back instead?`.
The answer was, and I quote `Well, I can leave a note to the next person, but I can`t promise they will call you back`. Seriously?!

They could not help the next day either, they said I had to wait for the activation date after all. I was extremely dissatisfied at this point, it took me several hours to calm down after I got of the phone.

And then, this is the best part yet, came the new activation date, and STILL NO CONNECTION.

Of course again, I called, talked, was put on hold, talked, and at the end it was decided that the signal could not reach my house, and now I had to wait for a mechanic to come to my house. He could not come the next day, when I am free, and in the day after my two hours of free time were not enough, because they needed a 4 hour window.

So I will spend 4 hours of a Friday, waiting for a mechanic now, who may or may not show up, and may or may not solve my internet problem.

Plus, I have a phone bill, with several hours of hold time, because customer service prefers to put you on hold for 20 minutes rather than calling you back.

I did not get Internet, I lost a lot of time, and energy, and I spent a lot of time in a very frustrated state. I did not recieve anything from the customer service of AT&T to make me feel like a valued customer, no call backs, no apologies, no offers. Even though the error was not on my part, it was I who needed to make constant sacrifices to fix it.

I am very dissatisfied, and I would advise anyone I know against using this service.

My husband has AT&T UVerse also, and we are constantly having connection problems! Both my children attend online schools because of health issues. Sometimes when it rains, the connection is lost, and it will take several hours before we can be reconnected. I wish he would switch to another company! Also, it is highway robbery what he pays for his cell phone bill. Though I am unhappy with some issues I have had with my cell phone provider, I have two cell phones for the price of his! He doesn't get internet, unlimited text, and had just basic service! Not to mention, it takes forever to reach a customer service rep, and half the time they cannot figure out the problem! We have had to get repair over here several times, and when it rains, the connection is lost! Which means, our TV, and computer connection don't work. It makes my kids happy, whoo hoo a day off school! If they going to charge such high prices, in the least they should give excellent customer service, and not have constant disconnection problems!

I attempted to establish service for my mother who has alzheimers and lives in a nursing home. I specifically requested my address to be the billing address. They charged me a $50 deposit, and sent me an email that the service was established. She lives over 500 miles away and I tried calling her every day, and my sister was going to the nursing home several times a week and would check to see if the phone was working, there was a dial tone so she assumed it worked. I never could reach my mother and finally when I was there visiting I tried to make a call from her phone, all I got was a recording stating you could only make 911 calls from that line. I called AT&T and after being passed through 6 different people in different departments, I'm told the phone was disconnected for non-payment...WHAT? How can you disconnect something that was never connected? And they showed the billing address was the nursing home - excuse me? After arguing with the most ignorant people on the face of the planet for 30 minutes I finally told them to refund my $50 deposit and I would find a reputable phone company to use! The rep wanted an address to send the "final statement" to...I told her there will be no final statement because there is no bill because there was never any service and I better get my $50 back! How is this company allowed to get away with this? They provide the worst service, charge outrageous fees, and the government allows it to go on. Is the government getting some kind of kick-back? I HATE AT&T!

September 2005 I notified At & T to forward my bills to an Elk Grove address effective January 2006. Until January my mail was forwarded to a temporary residential location. Effective January 2006 I received my residential phone bill for a 2nd home in the Tahoe area. Sometime in January of 2007 or possibly December 2006 the bill for that phone did not come to the Elk Grove Address.

I called AT & T on March 5 and went over the problem and was assured that the address would be corrected to Elk Grove and they provided no reason as to why it had stopped coming to the Elk Grove address.

April 28 my husband was at our 2nd home and discovered that the At & T bill for that phone was being sent to the Tahoe address. It appears that the young lady on March 5 never entered an order to change the billing address. In March I paid a forty dollar reconnect fee. My history of payment on this account is excellent. I felt that it was easier to reconnect an pay the fee, than argue who was at fault.
April 30 I spoke with a Tello in customer service and we reviewed the entire time line of events dating back to September of 05. A manager was to follow up within 24 hours and I gave my cell phone as a contact number.

I followed up today, May 7, and now I am told that I will have to pay a $70 deposit and a $19 re-connect fee. I explained that I was told these charges would be waived. The billing department transferred me to a John who confirmed that the deposit and re-connect fee would be waived and could not explain the problems I had encountered with the billing address.

Back to billing department and I am told that no one can waive those fees and deposit and they have no way to transfer me back to John or Tello. I am also told that the billing department service people do not have a supervisor that I could be transferred too.

I have spent hours trying to resolve this situation and since 2005 I took the appropriate steps to ensure my billing would reach me.

I have 3 cell phone accounts with AT&T and have been with them for over 7 years.

My conclusion is that AT&T is not customer service oriented and will not follow through with commitments to credit a customer when the error it theirs.

I purchased a large yellow pages ad and internet advertising packages. It is costing me $250 a month, and after two months has generated one phone call and one internet response. Oh, and lots of junk marketing calls. This is a crippling expense to a small business struggling reach customers. The yellow pages reach nobody. This has been a complete waste of money.

Someone please help us...goverment please somebody!
At&t shame on you

UTS is synonymous with Garbage. They really should move all calls to India, because USA workers answering phones should not work for such slime and sleezy operators.

I agree with everyone ATT is nothing more than a joke they tell me that My sales Rep is no longer there . So Now its up to me and my company to fight this battle alone...I have been hung up on told I could change things as far as the advertisment goes but they would not do anything else to help. ATT Solutions expressed that they have a Tape of me agreeing to whatnot but if they would have heard the tape in full I was suppose to get a follow up call to approve everything and never did. Before you know it I have a bunch of crap and false advertising across the internet...I'm fighting it still till this day and they have still not got this cleared up and doubt they ever will... STAY AWAY FROM AT&T Advertising Solutions ! I wished I would have researched them before hand but with a Name like that I figured that said it all ...WRONG ! My mistake and still paying for it !

I had the same experience as most people here . I signed with YellowPages Pay Per Click Program, thinking that was reputable company and that I can focus in running my business. I was wrong! Not only do I feel that I was scammed, but also humiliated and insulted by a group of people that are hiding behind a large corporation. Among other misleading information, the sales person told me that I will get at least a 20% conversion rate for my clicks. Almost 4 months into the contract and 900+ clicks, I have received 2 request. I tried several times to work with the sales person, who will not get back to me in a timely manner, and when he did will tell me that he’s working on my account(now I know this was just an strategy to keep me busy for a while)I was very honest with him and I explained him that as a startup I was putting all my marketing budget into this program, he promised that his program will work and even if it didn’t YellowPages will stand behind their promise to deliver or work something out with me.
After months of the same story, I tried escalating the issue to his supervisors, thinking that because is beyond insulting that his sales people employed blatant lies as a technique to close business, as a manager will turn around and do the right thing. I was wrong again!. The manager told me that YellowPages cannot guaranteed conversion rates in the program that I bought and that I was probably confused (he probably thinks because I have an accent I cannot understand English), and even after I provided proofs that clearly shows the used deceptive methods of sale, they will totally ignored me and refused to released me from this contract and refund my money. Instead I received a collection letter from YellowPages, not even under my or company’s name, how it shows in the contract that I signed, but my husband’s name that has nothing to do with my company or signed a contract with YellowPages. I find disgusting that a large corporation is so willing to ignore its customers and to treat them like they do not exist. Please think twice before signing a contract with YellowPages. Let’s spread the word, don’t let more very hard working small business owners fall into this trap!

I work for AT@T.

I f you want to get the address of the office then I would suggest calling up their advertising division and asking them for an appointment in their offices. This will give you the address for a start.

Also remember that the contract is for a year in most cases and even though they get you a ton of figures make sure that you get information on other advertisers rather than just the amount of searches.

With regards to customer service, if you have a good account rep like me, you should not have to deal with them as your rep should be able to help you.

It is a shame when bad reps ruin the company name because all they want to do is make a fast buck...maybe why I am not hitting my numbers at the moment.

Also if you are unsure and you are signing a contract over 1, 000 ask for a 6 month opt out. Plus always ask for a 10-15% worth of free products! That should be standard.

Sorry to hear about all the bad experiences.
Marc

I was completely mislead by an AT&T salesperson, who lied about the number of clicks we would receive by 2, 900 per month! The sales person met us at Panera's and brought her manager who was the one who told my partner and I that we would receive 3000 clicks per month. He wrote out all types of scenarios that looked amazing. He then took out a digital pad for us to sign. I wouldn't normally sign something this quickly, but it was AT&T and we trusted the name. After the first month, we reveived a call from a service rep stating that we were ontrack to receive 280 clicks per month. I told him there must be mistake because we bought 3000 clicks per month. I then spoke to the sales rep, who completely denied ever telling me and my partner that we would receive 3000 clicks monthly. We asked to be removed from the service and they said their hands were tied. This was over six months ago and we've been fighting with them ever since. We had to move our bank accounts to stop the payments. We have now just had a call from a lawyer for AT&T to force us to pay. We are a small-young business without the means to fight a company like AT&T and I think they bully companies like ours. I'm going to reach out to our local news sources to see if there is any help there. Thanks.

I want to thank all the wonderful individuals who have taken their time to respond to our comment/complaint and, apologize to those whom we have not returned contact. Your response (needless to say) has been over whelming. AT&T-Yellowpages.com and Blue Ribbon Auto Glass, Llc. have mutually agreed to terminate our contract and we have received a full refund. This does not excuse AT&T's misrepresentation of their product or unconscionable behavior. Nor does this make-up for our total financial losses. However, at this time we are not pursuing our law suite.

If I could pass on what this experience has shown me, I would say to, Not go quietly into the night. Let your voice be heard. File your complaint with as many organizations outside of ATT's control as possible. The BBB, Federal Trade commission, State Attorney Generals Office etc... If you are paying with a credit/debit card, STOP PAYMENT NOW! And dispute the charges with your card company (AT&T must prove their charges are valid to the card company and are not allowed to contact the person or business disputing the charges about the amount disputed until it is settled). If they do so, file a complaint with your card company (Visa/MC/AMEX/DC) not your bank. If you have been sent to collections, dispute the validity of the original bill. Make AT&T prove they provided the service. Your contract is for clicks, not calls. AT&T must show a preponderance of proof that your clicks are in accordance with your specific contract. The plain and simple truth is they can not. IF YOU DID NOT RECEIVE THE SERVICE STATED IN YOUR CONTRACT, THE CONTRACT IS NOT VALID. Finally, USE the experience and advice given on the complaint board. It is a great resource!

Thank you,

Mathew Korba
Blue Ribbon Auto Glass, Llc.

at&t advertising solutions's rep was sending naked pics of herself to my husband, her name is Tracy Abbate and she works in their office in NV, I found out after we had an account with yellowpages.com for a few months and Tracy was my husband's account representative, she used his info, started contacting him on facebook and myspace and than i found out that they were talking on the phone and she was sending pics of herself, naked from the restroom in their office. So all the spouses out there watch out for these business, very unprofessional, btw we never got any business from them anyways...

I pay 2500 a month and am a the tops in each of the categories we painstakingly went through with our ATT rep who resembles more of a carpetbagger than anything else. If you have a heartbeat and can blow steam on glass, ATT will hire you in their sales department. They are great at the full court press sale, but if you have an issue about your online presence, they go and run away. You have to then call the 800 number and ask to see someone. You do this for months, every day, and get fed up and contact the BBB in St. Louis, their ATT HQ, and file a complaint. You then get your local manager to contact you and finally begin to work the problem, only to learn that they can't come see you because they are in training and the training going on (how to deceive more customers) is mandatory and that they cannot come see you, because of X, Y and Z. ATT stands for something we cannot print!

This is the final straw with uverse, I've had nothing but trouble since getting uverse, now they've charged me 95 dollars to restore service, its free with the other providers. 100 dollars to turn your service back on. It cost nothing with Dish and thats where i'm going. Att is a rip off.

All I wanted to do was buy a new phone, a ruggedized Rugby model. I told the AT&T store agent I wanted no changes to my account services, only a new phone. My account was crammed with many new charges and features that I did not authorize, request, or want. When I called to get this corrected the phone agent stated that I would receive a credit for the unauthorized charges. That did happen. However, the features were not removed. On the second call I was told the features were removed and I would be credited for the overcharge. Nope. Third call was today. They left data charges on the account. I have called repeatedly begging AT&T to just put my account back the way it was before I bought a new phone. I can only hope that after a lot of waste of my time it is fixed. But this is not the first time exactly the same thing happened. EVERY SINGLE TIME I've bought a new phone this happens. Therefore, it seems to be the company's policy to cram services their customers never asked for, did not authorize, and did not want. And that's just my cell phone account. Many horrible customer service issuse on my business accounts as well. AT&T is a horrible company to deal with. I'm looking for alternatives.

We were going to switch to U Verse since our cable company is dropping some of our favorite channels. My husband called to set things up and was told that there was a $499 non refundable deposit because of his "poor credit rating". His credit rating is WELL OVER 700! How is that poor?! We can qualify to buy another house or for numerous credit cards or loans but his credit isn't good enough for ATT...what a scam! We own our house outright, both cars are completely paid for, we have 1 credit card that is far from maxed out and we haven't had any late payments on any of our bills in years but according to the U Verse people we are a credit risk! I think they are using this story with people just to extort a ridiculous amount of money from people and after reading the numerous Consumer Reports complaints from all over the country about their service, tech support and billing practices I am glad we didn't get their service!

I TOTALLY agree with the thought of a class action suit. ATT is gouging customers who choose to not be forced to get u-verse. I, too, have been a customer for quite a while - and have had sales people calling/walking the neighborhood, saying that ATT has the area wired or set up for u-verse. Well, many of us don't even have or want cable (busy living life, not to mention the cost) - and don't want u-verse either. So ATT has been continually increasing my Internet and minimally-serviced phone service bill because of my choice -- so, yes, hope some savvy lawyer checks this out. One day very soon, will cancel altogether and go to the friendly library - hope ATT pays in the end!

This happened to my girlfriend. In 2011 the store told her that this was a deposit, ordered the service and when she asked if it was refundable and told no she cancelled service, , , , in the store. They even called to confirm it was cancelled same day and the store rep said they would refund... I've been fighting this for her for 2 weeks now and its clear they have no intention of refunding the money. I think this is extremely concerning and some lawyer out there could get rich with a class action suit.

Hackers aren't a threat to AT&T...just to us!
This is a warning to customers of AT&T.
My telephone bill revealed a call to Singapore. Now that's a long way to order Chinese food.
When I called AT&T I was passed to five different departments until I finally connected with someone who could speak relatively recognizable English. After repeating my problem for the fifth time, she told me that they would pay half of the cost. HALF OF THE COST of a phone call to Singapore! I told her in no uncertain terms that this was not an acceptable answer. So, she gave me two options:
(1) Pay one-half of the charges and then cancel the line
(2) Get a 50% discount on the long distance calls for $8 a month (that's $96 a year, folks!)
So, we now have AT&T acting as an intermediary between the hackers and their customers!

Is this world going insane?

I just went through this myself and I am an employee! I got Uverse 2 months out of bankruptcy and my employer (ATT) is moving me to another state. They ran my credit (without asking) and told me I would have to pay a $450 deposit because I came up as a high credit risk. My credit is better now and I have had service with them for over a year and pay my bill on time faithfully! How crazy is that! I can easily go with another provider but I am trying to stay loyal to my brand, it's unfortunate that my own employer (AT&T) won't allow it.

I've been a customer of ATT wireless for over 8 years. I changed my account to add my girlfriend on my plan and changed my entire plan to a family plan. I had a balance from the previous account before adding my girlfriend that, until recently, I had no idea was there. I was never called or notified about this balance in any way. And every time I called ATT or checked my account online, I was assured that my account was in good standing. My address was always updated and correct. And I never saw this balance reflected on any bill or the website or when talking to a representative. Yet when I called to purchase the ATT U-verse cable and internet for my home, I was told I had to pay $449.99 extra that was not a deposit or refundable because I was a "high risk" customer. I was surprised at this because I HAVE been a loyal customer for over 8 years and always paid my bills on time and I was currently spending over $200.00 a month with my current services. I went ahead and paid the balance that I owed from the previous account right away and I still was told I had to pay the extra $449.99 fee because I was still considered "high risk". And to this day, I never got a bill for that previous balance or a receipt and I dont have any access to records of payment except from my own credit card statement. I was very surprised a big corporation like ATT conducts business this way and treats their loyal customers in this manner. I've decided to use ATT's competitors cable and internet service and I'm considering canceling the current ATT service on both my cell phones and I will NOT be recommending ATT to anyone.

I've been an AT&T wireless customer, and also at one point had phone and internet through at&t. My wife and I have wanted uverse for awhile now, but it was not offered where we currently live, so now that we are moving we decided we would finally get uverse. However, when I called to setup the service and schedule installation, they said they couldn't do anything without a $450 deposit. Now we're moving we just bought a house, we can't afford $450, and when we had phone and internet with them before, they didn't require a deposit for those, why now? We decided to go with Comcast.

Been an AT&T customer for years for cell and u-verse and then I decided to upgrade internet because of all the games our kids have online and they told me I could do this but only with a 450.00 deposit... forget it they can go someplace else and get the money, I hate to do it but i'll switch to comcast!

The same thing just happened to me just recently, I was never told about it until I just looked at my credit card bill. Someone is supposed to call me back. I will be writing emails to all the big boss' pretty soon here. I wasn't ever made aware of this charge if I was I never would have gotten the service and I will be disputing this charge on my credit card.

This is a despicable business practice of a company that puts on the appearance of an honorable entity. The $450 is actually an initiation fee but re-dubbed 'deposit' to try to slip it past customers accustomed to putting a deposit for new service. The difference is this 'deposit' is non-refundable.

What's worse, AT&T justifies the non-refundability based on the customers credit rating, this time, counting on the fact that most customers would introspectively find something not quite right about their own credit. When pressed for specifics, the AT&T sales staff were very vague, citing various examples of credit reporting agencies. When I told them that I just got approved for a home loan based on my excellent credit rating, they counter that the AT&T rating for customer credit is based on much more than that, but still no specifics. AT&T disregards the anguish they're causing their customers who suddenly discover their credit is unacceptably low, per AT&T. How can AT&T stoop so low? AT&T: the honorable thing to do is call it what it is--a fee. Stop the shenanigan.

Don't you think people who work at At&t want to leave on time and not work hours overtime because of insensitive people like you who come in 8 minutes before closing time, regardless of how many people are already in the store waiting?

Why in the world would you go 2 an AT&T store when there about 2 close, also if your about 2 get U verse, your a dum ###, Next time check the hours then go in, Im just taking this off the top of my head but I think 12 would b a perfect time 2 go in, and I bet you probley have the iPhone you just got it at a different store.

Sounds typical - you spend hours MANAGING THEIR PROJECTS with terrible results for your wasted effort. Please follow through with your complaint - I am also filing with the PUC for their lousey customer service.

I have been with AT&T uverse for almost 9mths now. I have had to call every month about a billing issue, & buy billing issue, I mean they auto draft a few days to a week early every time! BUT the last straw was when they drafted $606.66 & $94.60 out of my account unexpectedly! I moved & when you move you have to turn in your equipment to UPS, yep I lost everything I had recorded. I asked them if I could please key the equipment & have it at the new place but they said that is not how it works. I had 10 days to turn in the equipment. I was mistaken as to the 10 days from which date it seems. I called to find out exactly when my 10 days was up & found out it was up, & seriously, I was moving, 10 days is NOT a lot of time. I was told if I take the equipment to UPS within the next 3days & call with the ref # I would not be billed for the equipment. On 4/29/11, the same day as the call, not 3 days later, I took the equipment to UPS & called AT&T with the ref#. I was told they verified it & everything was fine. On 6/13/11, 2 days before my account was supposed to be drafted I was notified by my bank that I was overdrawn; AT&T had just done an auto draft for $606.66 & $94.66. I called AT&T immediately, I was told their systems were down & had been all day what the drafts were & could not help me at that time. I called my back & they informed me the draft had been issued only 30 minutes prior to the phone call. I called AT&T back where they still insisted their systems were down. I told them I did not understand how they managed to draft over $700 out of my account with the system down, odd how the system came back up & they were able to see my info then. They told me that I had not turned my equipment in on time, I explained the situation to them & he said he saw the notes on it & if I had called when I got my last statement I would have been able to prevent the draft. Ok#1 why was I billed for the equipment? #2 I had told them on a previous call that I was not getting my bills, they were sending them to the AT&T email they setup when I had clearly stated that was NOT the email I would be using nor did I want my statement to go there & gave them the email I wanted them to use but like everything else with them I hadn't made enough phone calls to get it changed yet. They acknowledged the equipment package had been opened on 6/3/11 & was being processed for return, yes I meant to type 6/3/11 & yes they drafted the $$$ on 6/13/11... I called back 4 days later to find out that yes my refund was being processed & I would be mailed a check in 7 to 10 days! I asked to what address? to my old address of course, so I had them change it. Then 3 days later I called to check the status of my refund, just to be safe, it was sitting in a dormant file! This person said they would rush it thru. In the meantime I have gotten a statement from AT&T letting me know that my uverse would be disconnected on 6/29/11 & there will be reconnect fees if I don't pay it by then & that my internet will be shut off & I will be charged a disconnect fee because I told them on my last conversation that AT&T is NEVER again allowed to auto draft from my account. Excuse me, you are playing around with $700 of mine & you expect me to come up with MORE money to pay my bill with ? They graciously decided to put a hold on the disconnect until 7/15/11, I should certainly have the refund by then. The next day I received a statement in the MAIL not email that I have a $606.66 credit on my account & no payment is due at this time! I called them again & they tell me my payment sent out one 6/29/11, I asked them to confirm the address. They forgot to remove the apt# off the address! I can only pray that my mail carrier ignores the apt# on the address & leaves the check in my mailbox. And thru all this there have only been 2 representatives that were nice & never has compensation been offered for all the money & time this mistake has cost me. I love the actual AT&T uverse but I HATE ALL BILLING & CUSTOMER SERVICE RELATED TO AT&T UVERSE, INTERNET, & MOBILE...If it weren't for the iphone & uverse I wouldn't bother, I am stuck in a contract for now but VERIZON is looking pretty good when my contract is up!

I have had AT&T uverse for probably two years now. To get it installed took 3 different attempts. Twice the installer was at my house for 6 hours or more.
There were so many problems I called it the UVerse CURSE! The t.v. picture is amazing and being able to tape 4 shows at once is great. But the wireless internet
service is the worst I've ever seen. I have spent so much time talking to someone in the Phillipines whose accent is hard to understand than I ever want to spend.
Each person gives you a very long and not helpful runaround. The fact that you have to initially talk to a machine in order to get to tech support is frustrating, downright maddening. We have had a connection problem from day one and noone can fix it. I used to work for the phone company a long time ago and it was
a day when the customer was important and giving them great service was what the company was all about. The company has gone so far downhill it is unbelievable. What is with these companies and their disregard for the people who make them so rich. I am finding another company and would discourange
anyone from doing business with AT&T.

I have a problem with them telling you one thing and somebody else saying something different it's not my first time but might be my last time I was calling to try and get my phone fix in such the lady stated it would be 199 with the insurance I then asked for my upgrade she told me wasn't do until june or july I then stated a manager back in oct. stated to me i would be do for one at the end of march she stated no I asked them to read them notes she stated they don't put that in notes..I have been a customer with them sent 9/08 with two lines my problems with this is that they need to be more clear and detail with there notes and stop saying one thing and doing something else..I every pissed off and tired on dealing with this bs with them need to be more professional.

Gregory Verrett
[protected])

We did everything...AT&T said they wouldn't pay the rebate. Typical theft by a big company...what a fraud!

I recieved a bill that stated I owed a great amount of money to at&t and I am completely lost because your bill didn't state complete facts of the rreason I owe this money and I would like to state that I have moved and have been using a different company for my cellphone use.

Contact these guys (from pissed consumer website):

Lawsuit claims that Capital One engages in unfair and bad faith business practices with respect to its unilateral increases in the interest rates charged to consumer credit card accounts.

Atlanta, Ga. (PRWEB) August 14, 2009 -- Atlanta attorney E. Adam Webb has filed a class action lawsuit against Capital One Bank alleging that Capital One has operated in bad faith by unilaterally increasing the interest rates on consumer credit card accounts. Capital One has raised rates even for consumers who have always maintained their good standing by satisfying all account requirements, such as making all required payments and not exceeding credit limits. Furthermore, Capital One has taken such action even against those whose credit scores and general creditworthiness have not declined. The suit claims that Capital One, which is headquartered in McLean, Virginia, has engaged in improper and unfair practices in order to increase the revenue it generates via the interest rates imposed on consumer credit card accounts. The case, styled Lemond v. Capital One Bank (USA), N.A., is pending in the United States District Court for the Northern District of Georgia and has been assigned Case Number 1:09-CV-01582-RWS.

According to the suit, Capital One raised the interest rates associated with credit card accounts by over nine percent even though accounts were in good standing and had been at all relevant times. Although Capital One did not purport to impose these new higher rates on balances accrued prior to its notice to consumers, the effect is the same because of the Bank's practice of crediting all payments to the portion of the account balance with the lowest interest rate. In addition, the suit alleges that Capital One's offer that customers could reject this interest rate increase by closing their credit card accounts is inadequate because, as Capital One is well aware, closing a credit line has a negative impact on a consumer's credit score. A lower credit score can cost a consumer thousands of dollars over the term of a home mortgage or other loan. As a result, customers have been forced to accept Capital One's unilateral rate increases.

The Plaintiffs allege that Capital One is liable for all damages that have resulted from its bad faith and improper conduct, to include the differential in interest payments paid by the class members to Capital One.

If you wish to discuss this action or have any questions concerning this press release, please contact E. Adam Webb., Esq. by e-mail at contact(at)webbllc(dot)com or by calling [protected].

I just got off phone with them and was able to get this years $60 fee waived. For 45 minutes I explained my understanding of "no fee for life" and listened to them tell me about their operating costs and that all cards are subject to changes in terms and fees. I said that when I entered the agreement stating no fee for life, I did not think I needed a lawyer to understand the only way this could change is if I were to die. I was wrong. Whats to stop them from any kind of promotion such as sign up today and all your purchases in December will be free. Then send out a letter in November to the millions who sign up saying the terms have changed and now you have to pay. Extreme example I know, but I now feel like I'm dealing with some guy on the street selling watches from his overcoat instead of a respected company. I don't know jack about the law, but if bait and switch is illegal how are they getting away with this?

Just found out about this $60 fee when I checked my credit card statement online. I moved in January and can't say either way if I ever received this notification. That being said, I contacted Citi and asked them to remove that fee and to close my account. They closed my account, but did not refund my money (perhaps because they already lost me as a customer). As such, I would be happy to join any class action lawsuit.

Follow up to my earlier comments: I was on vacation for a few weeks. Upon my return if found a letter dated 3/8/10 - including "IMPORTANT ACCOUNT INFORMATION" showing "Membership Fee: $0 every 12 months". I have not received my April billing statement yet, but it looks as if what the manager I spoke to said would happen, did happen. I should also mention that last fall, I borrowed $7, 000.00 @ 1.99% for 12 months using a convenience check on this account. That fact may have had an impact on the decision to remove the $60 annual fee. I am paying $500+/month so that the balance will be paid off in time to avoid higher rates. Best of luck to all in dealing with this issue.

I have held the card since 1995, have never missed a payment, and have been a loyal customer. A few months ago, Citi increased my rate to 25.99 % despite my perfect record with them. I paid off the card. A month later, I too received notification of the $60 annual fee. I called to beg my way out of it, since I didn't want my FICO to be affected by my closing an account with a high limit. The rep was very nice, and politely me told that they couldn't waive the new fee. She suggested that, in order to achieve the $2400 spending amount that would allow them to credit the annual fee, I pay my utility bills with the card, then immediately make the payment to the Universal Card. But the waiver of the $60 won't happen until after the $2400 is reached. So, I would have to pay them $60 up frontl to add extra transactions to my already hectic life .

I decided to reject the annual fee and close the account. I am sure that Citi won't miss me as a good and loyal 15-year customer. I am immediatly sorry that they also have my mortgage account and at least one account for a recent 0% interest furniture purchase.

Five years ago, AT&T Universal Card sent me some convenience checks with an offer of 0% interest for the life of the loan with no finance fees. I took them up on the offer and wrote out a check for $5, 000, which I have been paying on consistently every month without fail. They probably hate me for doing this to them, but they were the one's foolish enough to place the offer out there, so I do not feel guilty about it one bit. What they probably were not expecting is for me to not be educated enough to know that if I charge anything else on the card, my payment goes to pay off the lowest interest item first, which would leave the higher interest item to collect more and more interest. I have not used the card in the 5 years since, so they haven't made a dime off of me in 5 years. Believe me though, I used to have a lot on the card, and they have made their fair share off of me in the years prior, which is probably why they made me such an unbelievable (never to be seen again) offer to begin with.

Well, I also got the letter stating they are placing a $60 annual fee on my account as of April 1 2010, and I just went round and round with customer service and they would not budge one bit. I am a charter member as well, and have every bill and document from the early 90's that say "free of annual fees for life". This did not faze them one bit, so I just closed my account. I was told by closing my account, I could no longer then charge anything to it (so what), but my payment terms remain as is unless I default. I have been making payments much higher than the minimum payment to get it paid off sooner, but now I might just make only the minimum payment and force them to keep sending me the bill in the mail every month. Citi/AT&T Universal will NOT get another dime from me. I refuse to do business with a company that backstabs you like they have. I would happily join a class action lawsuit if I found there was one, but now that I closed my account, I know this may not get me anything. They have got to be losing customers by the thousands!

My experience with this issue seems to differ than most posted to date. I also received the letter regarding the $60 annual fee dated 2/13/10. On 3/7/10 I called Universal Card at the number listed on my card, not the number listed on the letter. I told the CSR that this card was originally offered as "no annual fee for life". After searching for the appropriate response, the CSR offered to transfer my call to an account manager. After a short time on hold, the manager took my information and I held while she reviewed my account. I mentioned that I had originally signed up as a "charter member". Manager advised that based on her review, she would submit a request to have the changes to the TOS removed from my account, that the process should take 2 - 5 business days and that I would not be billed the $60 annual fee. I was also told that I would receive a letter confirming that this had taken place. So now, I'll wait to see if the letter arrives and whether or not the fee will be billed in April. It would appear that managers now have been given some flexibility in dealing with inquiries of this sort. I have to say that the manager I spoke with was very courteous, responsive, and polite. I was even given the manager's company ID number. After having read the replies left by others, I was very pleasantly surprised with the outcome of my call.

I was reluctant to close this account due to the negative impact it may have on my FICO score, but I agree that the $60 fee is completely wrong. I would recommed at least calling and speaking to a manager before "opting out" and closing your account if you are concerned about possible negative impact on credit score.

I just filed a complaint with the Federal Trade Commission regarding this issue.

Chalk me up as another long time "member" since the early-1990's who thinks this deal is disingenuous and illegal. I even have statement from the 1990's inmy file cabinet that say, "No Annual Fee For Life"

The letter AT&T sent me for me to open a credit card account states "free of annual fees for life", "It's Free Forever". Now they are starting to charge annual fees (letter received on 2/17/10). As APC46 wrote above, this has Class Action Lawsuit written all over it. I too will ping mybuddybilly4 above.

AT&T has been duplicately charging Go Phone customers for the 911 fee. When you purchase a reload card in the state of Wisconsin you are assessed an additional charge in the amount of 2 1/2% of the amount of the refill. Then on the 3rd of every month you are charged an additional $2.50. I spoke with their Customer Service and they tried to tell me that when you purchase a refill you are not charged. However, I had just purchased a refill from WALMART and it clearly stated "Police / Fire fee ". I am going to initiate a class action lawsuit!

omg! i have pay as you go but i still did not get the $50 airtime that was suppsoed to come with my lg prime gophone! those little cheats! i went to customer service but all there was is an unreal machine person!

emailing customer support is only for att monnthly customers! it pisses me off so bad that no one is listening to my problem and not giving me my freakin $50 credit

my complaint is at&t gophone sent me $10 of air time but it did not show up on my phone