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Corporate policy

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AT&T dba New Cingular Wireless Pcs, LLC
Dallas, Texas
United States
I have repeatedly received unsolicited and unwanted pornographic and/or profane video text messages from an AT&T customer. After the first time I texted them and told them not to text me. I have received more of these texts. Yesterday, I received one with my 11 year old grand daughter sitting next to me. I called AT&T customer service and they said that there was nothing they could do even though I used the offending party's AT&T number to get into customer service. To call the offending party was, according to corporate policy, an "inappropriate customer contact"! It is okay for the AT&T customer to text pornography and profanity to people they do not know, to include children. However, it is "inappropriate customer contact" for AT&T to contact their customer and ask them to refrain from texting unsolicited and unwanted pornography and profanity. I always thought pornography was not meant for kids and public display. The customer service representative, after conferring with her supervisor, suggested I call them or text them on my time and money and once again ask them to refrain from this behavior. I suggest that AT&T condones this behavior. If they are not part of the solution, then they are part of the problem. At that, I told them I was turning this over to the Tacoma Police Department in a formal complaint.
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers
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 18th of May, 2010 by    0 Votes

AT&T - Cancelling service - Store notes incorrectly on purpose
13551 Manchester Road
St. Louis, MO
United States
Phone: 314-966-0606

Went to the At&t Store to cancel my account within 30 days. Talked to Christopher and he took back my iPhone on 4/28 and charged me the 10% restocking fee. Said it was no problem and just to call and check with Customer Support to ensure the Activation and Cancellation Fees were removed from the account.

Of course called today and the Account was STILL ACTIVE and the Rep made a note that I had visited to discuss my account. I spoke with Christopher again and he indicated I will have to return to the store AGAIN even though it was their error in order for them to add the correct note.

I have confirmation from my credit card statement oh the chargeback on my iPhone minus the 10% restocking fee. I now have to travel 150 miles back to the store, since I have moved, in order to talk to the bozo who incorrectly entered my note in the first place.

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