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Corporate policy

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AT&T dba New Cingular Wireless Pcs, LLC
Dallas, Texas
United States
I have repeatedly received unsolicited and unwanted pornographic and/or profane video text messages from an AT&T customer. After the first time I texted them and told them not to text me. I have received more of these texts. Yesterday, I received one with my 11 year old grand daughter sitting next to me. I called AT&T customer service and they said that there was nothing they could do even though I used the offending party's AT&T number to get into customer service. To call the offending party was, according to corporate policy, an "inappropriate customer contact"! It is okay for the AT&T customer to text pornography and profanity to people they do not know, to include children. However, it is "inappropriate customer contact" for AT&T to contact their customer and ask them to refrain from texting unsolicited and unwanted pornography and profanity. I always thought pornography was not meant for kids and public display. The customer service representative, after conferring with her supervisor, suggested I call them or text them on my time and money and once again ask them to refrain from this behavior. I suggest that AT&T condones this behavior. If they are not part of the solution, then they are part of the problem. At that, I told them I was turning this over to the Tacoma Police Department in a formal complaint.
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers
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