When my Husband bought me an Iphone on 4/24/08, from Derek, for my birthday they told us that there was no signal were we lived but soon would be...
That's what they told us 5 years ago when we moved here, at that time we had Cingular as provider, so we switched to Sprint.
Since we travel 4 month out of the year with our RV, we said, that is OK we have a land line at home.
We were NOT told, that they were not allowed to sell to 24590 zip code customers and that they were using the AT&T office address for ur and our bills...so we would have never received a bill and therefore would have gotten a bad credit mark for this, we have excellent credit.
When we returned the phone 5/2/08. They let us stand there for 24 minutes and talked to a youn lady who apparently was known there and young. We are resp. 66 and 62 years old.
Then Misty came and every question we asked, she had to go in the back office and consult with someone else, plus was nibblimg on something every time she came back out...she was really incompetant. Finally after another 20 min Nicholas came out, ###. manager because the store manager was off for 4 days, who was rude, insulting, treated us like 3rd rate citizens.
Someone like that should go back to school and learn some people skills, how can a company use representatives without any courtesy and respect whatsoever?
They charged us close to $ 100.00 "restocking" fee, (these were not Apple accessories) and will charge us $ 39.00 activation fee for an IPhone we had for 7 days and made 1 call on.
We went back to Sprint, whom we should have never left. They were wonderful, courteous, knowledgable and extremely helpful. It was like going from hell to heaven.
My husband has had 2 open heart surgeries in the last 25 years, has hardly ever had the need of nitro, but he felt so angry and insulted that that night he got up 3 times for nitro.
If this is how a US mayor company works, no wonder a lot are going out of business. Wouldn't you, in these hard timrs, treasure your customers ????