Sir, we will be able to assist you if you call us about your rebate status. We have been in a slump for awhile regarding rebates but we are back in the swing of things now. If i understand you correclty you are wanting a rebate for your Nokia Phone .Ok well as long as it hasn't been past 90 days, we will be able to assist you in this matter. If it has been you will need to call the manufacter and tell them your IMEI number sir. This is located inside your phone underneath the battery area usually. If you have any questions please give us a call at 1800-866-1514 M-F 8am-10pm EST. Nokia rebates range from 50-$100 rebates.
If you report this to the BBB, we will let them handle the issue and we guarantee you will not get any refund from us, until that investigation is over and we know the outcome. We reserve the right to charge you a fee of $50 for oour investigation teams inqury into your issue, so its's best you call us to try and solve the issue and don't them involved. Catch my drift, Sir?
Hope this helps you, and thank you for chossing AT&T as your wireless service provider and we want you to know you made the right choose!