Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  

AT&T

Posted:    

Over billing

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
AT&T
United States
AT&T offered me a promotional price of $14.99 for internet service, but the keep billing me $45 every month. I have called and talked to them about it, they said that the problem would be corrected, and my account would be credited. No such luck they continue to over charge me. They did the same with my landline service. It was basic service, and supposed to be about $10 a month. I never got a bill even close to that. After cancelling my service they finally refunded me about $80. They should treat their customers right before they lose most of them.
Complaint comments Comments Complaint country United States Complaint category Internet Services
Share with others:  
Was the above complaint useful?     
More AT&T Complaints & Reviews
AT&T - Rebate never received [3]


Comments

Sort by: Date | Rating
 19th of Aug, 2010 by    0 Votes
I dealt with AT&T for 6 months. Every time I called they messed something up and then tried to charge me more. In the end I got a 1700.00 early disconnect fee because I was fed up with them. This company is the worst one I have ever had to deal with. On top of that they keep calling and asking if I want home phone service.
 3rd of Feb, 2011 by    0 Votes
AT&T sucks, keep calling to get your refund. After all, if you owed them money they would keep bothering you.
 3rd of Feb, 2011 by    0 Votes
OMG - I could have written this post myself! I've been dealing with that *exact* issue since May of last year. One of their reps even changed my phone number, telling me that it would "reset" the promo and make it work (surprise - it didn't do anything but inconvenience me). I'm going to be reporting them to the FCC and PUC if it's not corrected on my next invoice. I suggest you do the same. Good Luck!
 11th of Mar, 2011 by    0 Votes
I have the same issue. I called last month and got my account credited but this month and last month bills were way higher than expected. I was charged 37 instead of 19 and I really don't feel like calling them. I decided to wait for their collecting service to call me.
 23rd of May, 2011 by    0 Votes
BEEN RIPPED OFF ON MY NEW ACCOUNT I REQUESTED A PHONE ONLY SERVICE THEY CUT ME OFF BEFORE I COULD PAY MY BILL THE CHARGED ME OVER 300DOLLARS FOR A SERVICE I HAD LES THAN A MONTH
 23rd of May, 2011 by    0 Votes
1, 700 early termination fee?
 23rd of May, 2011 by    0 Votes
I REQUESTED HELP TO CUSTOMER REP AND ALL I GOT WAS A HIGHER BILL
IF YOU THINK I AM LYING TRY YOUR CENTAL SQUARE OFFICE IN CAMBRIDGE MASS IT WAS A TOTAL DISGRACE THE WAY I WAS TREATED THATS WHY I BELEIVE THESE ALLEGATIONS AGAINST AT7t
BEEN RIPPED OFF ON MY NEW ACCOUNT I REQUESTED A PHONE ONLY SERVICE THEY CUT ME OFF BEFORE I COULD PAY MY BILL THE CHARGED ME OVER 300DOLLARS FOR A SERVICE I HAD LES THAN A MONTH

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Share with Others

Contact Us
RSS Feed
bdomains.com