Atlaseditions.co.uk
reviews and complaints

I have been a loyal customer with Atlas Editions for several years and have always been happy with their products, I am currently collecting four different collections. Last year I received a number of letters from them saying that I had not paid for certain parcels I had received. I had sent payment for all my deliveries and have all the customer copies of the invoices to prove it. I was then referred to CCS collect for the outstanding balance. I was furious about this as I had paid all my bills. In the end I paid CCS the balance, CCS closed my account saying I had paid the balance. I assumed that my Atlas Edition account would be reopened and that I would start receiving my collections again.I spoke and emailed Customer Services several times, initially I was told that my account would be reactivated, then I was told that once my account had been referred to CCS my account could no longer be reactivated and I could not buy anything else from Atlas Editions.
I am furious with this situation I have 4 collections that are half complete and have been told that I cannot restart them, all this is due to no fault of my own and I will continue to get this decision reversed and if necessary pursue legal action against Atlas Editions to get my account reactivated.This situation has really disappointed me with this company and I will think very hard whether to purchase any further products from them.
The other point with this issue there is nowhere in any correspondance from the company to inform you that this will happen if you are ever referred to CCS and I would be interested to know if anybody else has experienced this. On several occasions I have requested a contact name for someone senior in the company so that I can discuss this issue with them but have not had any luck.
I now have four Atlas Editions collections that are half complete making me feel angry that unless this is sorted soon I have been paying for collections over several years for nothing.
I will take this issue as far as is necessary to get a satisfactory outcome.

I have never had any problems and received return labels for items not requested. I found all items a bargain and certainly will order again.S J Holford {UK purchaser}

Atlas edition, by 3 times during my subscription with them ask me for money I did not owe as everything was paid by direct debit.I received debt collectors notice and threats without any warning that money was due. Giving them the benefice of the doubt, I paid the first 2 claims, thinking that may be some payments was missed by the bank as my subscription at that time was ongoing. But 1 year after my subscription was over and not more items were sent, out of the blue last month, I got a letter from a debt collector asking me to pay immediately before court action £ 82.56!
I never got any contact from Atlas Edition for one year and was not aware about this amount due! I saw red and contacted Atlas Edition and CCS debt collector and gave them a piece of my mind.During 4 weeks, I had to search for all my bank statement dating January 2015 to Dec2016, echnaged countless emails to challenge them that no money was due.In fact I realised going through my statements that I overpaid them and they took more of money by direct debit .After sending them all my statements as proof of payment, I received this email:

"Thank you for all the documents. We do apologize for all inconveniences we did bring. As we see that you are good customer to us and due to some technical errors and miscommunication on our side we did cause you extra issues we decide to settle your account and take your details out of CCS databaze. Please aware that whole proccess of communication between us and CCS does take approximatelly 2 weeks.
Should you wish to contact us again on this subject, please make sure you insert the reference above in the title of your email."
Yours faithfully,
Customer Services

This company is very dodgy and I will ask all of you to make an official complaint to the Ombudsman as I am doing! The more complaints, the better to stop this deceptive company!

Having just read a few of these complaints, they made me smile, i must be they only satisfied customer atlas has, i have cancelled, reactiviated, cancelled reactivated so many times, hold off that, start this collection, stop that one and have done everything i have asked for, great company to buy from, sorry happy to use them, there are some who say they will get in touch with watchdog, good luck with that, haha, so atlas keep up your good work cos after all i am so happy with you xxx

don't give atlas edition your card number as they just help themselves for payment, so be aware, just send a cheqe for what you wanted, then tell them to ### off

I have had a bill for 87.84 pounds from atlas editions, I only wanted the Lancaster bomber and they keep sending things I did not request, they are nothing but a ###ing scam

Great I've just signed up with them

Great. I've just signed up to them

Could you explain why my payments were not taken on the 12th of may and 9th of june as a result of which I have received a letter stating that I owe 37.96 pounds titled 2nd: reminder, when I have not received the 1st: reminder. I have spoken to Val and Chris re: this and have not got a sensible reply. What I cannot understand is that payments have been taken from my account monthly till May and June and some one has forgotten to take these payments and make silly excuses like they did not have my card details etc: I am a pensioner and therefore I have a tight budget to accommodate my payments.With all your advertisements, you still employ inefficiency which should not be tolerated or are you in that high frame of success that you do not care for the obvious. You should sack whoever is responsible for bringing stress to an old man and keep the vestige of honour to your establishment. Have you forgotten the code of conduct that " The client is always right ' Claude. J.S. Orr.

I am Benedict Darmanin my collection was "The Glory of Steam" Pocket Watches I was quite pleased with the service up to the point when I tried to cancel Yes folks, We have all been really annoyed at the service this Co, has afforded us, Not one of us can honestly say " I e-mailed Atlas Editions" They do not have an e-mail address that you can prove you have sent an e-mail, They just have a message board that they probably wipe clean any cancelation requests so that they can claim no contact was received in the event of legal proceedings a very underhand system of doing business