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United States

I applied for the Uverse services from AT&T. I have had cell phone service with them since they first took over Cingular. I have over $200 in cell and data services for my two sons and myself. I found that when I had moved I had an old home phone cell bill so paid that $69 bill that I was told was outstanding in order to get service. I was then told that my credit I have bankruptcy was not good enough for the U-VERSE feature yet they were willing to sell me home services, internet and satellite services. Although my account for cell phone is in good standing and I paid off my debt they refuse service. I asked to lodge a complaint and have been told on 3 separate occasions that a supervisor/manager would call me back. It has been over two weeks now and no one has yet to call me back. I was told there was no online way to make a complaint. I was also told that it's different credit report they run for the other services and that there is no way to make deposits to get service on etc.

Before when it was SBC and Cingular services was very good and always a response back. Since AT&T has taken over services have gone down hill and just because I didn't qualify for one of their offerings I found it inexcusable not to get call back. I will probably start looking for other cell phone services based on this poor representation by the new U-Verse process.