Complaint Rating:

Company information:
AT&T
po box 772349
Ocala, Florida
United States
attwireless.com

I purchased 3 cell phones that supposedly came with a 1 year warranty.One of the cell phones stopped working properly only a few months after purchase.

So, to take advantage of my phone's "WARRANTY", I contacted the place of purchase. I was given a phone number and told I could participate in the Exchange By Mail Program--sounded simple enough. Before I could send my phone in, I was asked a series of questions about different things on my phone, EX: look under the battery and tell me the color, what does the screen show, etc..The lady told me that she had to check for damage.--After all was cleared by her, I was sent a box to return my phone.

Within a few weeks, I received my "REFURBISHED" replacement phone---and all was well...UNTIL...

I then received a letter stating that my account would be charged $115.00--WHAT?! I have contacted the number given and told them what it read.I was told that oh this phone has water damage and I would be charged 115.00 for this REFURBISHED phone.Although no indicators were visible to the lay person, YEP, it was damaged and therefore was not covered by warranty.-MY PHONE ABSOLUTELY WAS NOT EXPOSED TO WATER OR ANY LIQUID.Well, turns out that if you talk outside you might get condensation in your phone and that only an EXPERT could detect this...yeah, yeah.

So, I said I wanted to return the replacement phone since I could purchase the same phone NEW on eBay for $64.00.--Surprisingly, I was informed that they could not tell me how to do that--and that I could not GET OUT of their EXCHANGE program and that I had to PAY the outrageous price for the REFURBISHED phone. WHAT A SCAM !!

SO, IN CONCLUSION, YOUR WARRANTY IS NOT WORTH A HILL OF BEANS ! YOU, MY FRIEND HAVE NO CONTROL--ONLY THE "EXPERTS" HAVE A SAY SO IN DETERMINING WHAT LIABILITY WILL BE PLACED ON YOU !!

IT WOULD BE VERY INTERESTING TO KNOW JUST HOW MANY FOLKS OUT THERE HAVE BEEN "BURNED" BY THE WARRANTY THAT CAME WITH THE PURCHASE OF YOUR AT&T PHONE. --