Complaint Rating:

Company information:
Miami, Florida
United States

Of course...I agree...call ATT so that you can get as much of a runaround as any human being can possibly bare to stand but the best advise is to always...ALWAYS request to speak to a supervisor ON THE SPOT. Make sure you get the full name of anyone you speak to from the moment they get on the line because there are top selling reps that management is fully aware of how they are scamming customers but do nothing about it because they are banking for the company. They will tell you that a supervisor will get back to you within 24-48 hrs but don't take that for an answer because that is what the poor rep on the other end of the line is being told to tell you. Insist to speak to a supervisor...that's why they make the big bucks for sitting around all day!!! Wait on the line till they get you a supervisor and then make sure you get the supervisors name & phone number directly. If they haven't called you back withing 24-48 hrs to tell you they fixed the problem...CALL THEM DIRECTLY UNTIL IT'S FIXED. Also, remember to request your credits back to initial day ATT started the screw up because on many occasion they tell you..."you'll see the credit on your next bill..." but it will just be from the day that you last called because none of these "mistakes" are by accident. The company counts on the fact that although they are going to give you credit for the "mistake" any time frame they don't credit back is $ in their pocket. Remember...if they can keep .01 of due credit to the customer times 1, 000, 000 customers in one month...you do the math...that's $1, 000, 000 times 12 months...$12, 000, 000 a year more for the company just for a "mistake". Add that to all the prorated charges that they won't credit back plus rebates that mysteriously disappear or are no longer valid...boys and girls...we're talking into the hundreds of millions. And what's even sadder is that the elderly clients are the ones being taken most advantage of. Again, any advise I'm giving you here is absolutely free and any of this information can be located by any of you with just a little research. Good Luck!!