Complaint Rating:

Company information:
at&t
Knoxville, Tennessee
United States

i received my phone bill for june for 308.88. my computer service was in and out several times. i called at least 8 times with varying degrees of success. the first time they came out they said it was my surge protector andthat would cost me 85 dollars, but if iwould add the inside wire protection plan they would cut that in half. instead another 12.50 was added to my bill. then they added another 95.00 service charge for a repair they said had to be done. after this the phone line goes down, they come repair it and all is well. notso fast. the phone line goes down a week later and they come back and decide they have to run a new line from the street to my box. a week later they put it in the ground. iasked what the 95.00 charge was for and they said they did not know but stood by it and would not take it off the bill. my complaint is that before they put the outside line in they did not fix my phone service, therefore those two charges are in error and should be credited back. i pay 100.00+ for my services and you have taken 20% of my wages i am truly disappointed that you speak of us as loyal customers and turn around and screw us like that. there are other options and i will be exploring those. sincerely, bill