AT&T Complaints - Charges on my cell bill

48 days ago by M.e. Smith [send email]

My AT&T bill long distance bill averages about $16.00 a month (minimum because I hardly use it). I had no problem until January of 2008, when I received a bill not recognizing my December payment. I paid January and ignored the previous balance since the amount had already been debited from my checking account. In February, my bill reflected that I had not paid December or January. It attempted to call AT&T four times reaching non-English speaking people in India or Southeast Asia. The Indians who barely spoke English told me that it did not matter if I had proof of payment, I had to pay the amount on the statement. They were extremely rude and hung up making me feel as though it was my fault they could understand me (English). I overpaid them to get them off my back as I started to get calls demanding payment. Then I get a bill in April stating that I have a $139 credit. When I called they could not tell me why I had a credit and told me that they were having glitches in their computer system. In May, I got a bill stating that I now owed them $139.00. To fix the glitch in their system, instead of just removing the credit, they decided they I should pay them instead. Following this was three weeks of harassment. I got calls at work and home every day, sometimes twice a day. The Indians were particularly obnoxious. They did not care if it was their mistake. First, they tell me that I am reading my statement wrong and they don't see any problem, then they told me that they could not view my records on their computers or make any adjustments, but I was just to pay the bill. They were supposed to be the Debt Reconciliation Department. I demanded to speak with someone in the U.S. that spoke English and kept being transferred back to India or Asia. After every call I was given a Confirmation Number. I collected a list of eight confirmation numbers, which they stated did not exist or the people I spoke to did not exist. I was given every made up excuse you could think up. The best one was that I must have been given a refund for a AT&T cell phone contract that I had canceled (first of all, they don't given refunds for cancellations, you have to pay a cancellation fee) and they adjusted it to a charge. It did not matter that I never had a cellphone or cellphone contract with them or anyone. They could not explain why I was charged $139 when their cancellation fee is $200. THEY SIMPLY REFUSED TO CORRECT THEIR ERROR. They made my life miserable for three weeks and left me a nervous wreck and in tears after every call and severely affected my blood pressure. When I told them they were not allowed to harass me, they told me they could do whatever they wanted to do to get my payment. My only recourse to was pay them this money they were literally mugging me for. THIS COMPANY HAS NO REGARD FOR CUSTOMERS. THEIR CUSTOMERS ARE BEING VERBALLY "ASSAULTED" DAILY BY THEIR BOGUS OUTSOURCED SCRIPTED UNSUPERVISED FOREIGN CUSTOMER SERVICE. BEWARE AT&T CAN BILL YOU ANY AMOUNT AT WILL WITHOUT EXPLANATION. STAY AWAY FROM THEM.

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