Menu
ASUS Customer Service Phone, Email, Contacts

ASUS
reviews & complaints

www.asus.com
www.asus.com

Learn how the rating is calculated

1.9 192 Reviews

ASUS Complaints Summary

43 Resolved
139 Unresolved
Our verdict: When using services from ASUS with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for ASUS has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of ASUS. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ASUS reviews & complaints 192

Filter reviews by rating
5
1 review
4
1 review
3
0 review
2
0 review
1
8 reviews
Sort by:

Newest ASUS reviews & complaints

ComplaintsBoard
Z
3:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ASUS warranty support ridiculous

Pro64jq laptop bought in june 2010. 24 month warranty by asus.
2 weeks ago after a windows update installation I switched of my pc. windows took the time to apply the update. then laptop turned off.
The day after the laptop refuses to boot.
Opened a call to asus then an rma gbb3150451.
The 3rd pary supplier (asus doesn't fix laptops by themselves) informed me that, after running the asuss procedure, it has been discovered that the hdd is reporting errors that are not covered by warranty because it looks like it had a shock. 150£ is the supposed amount of money I should pay to replace the hdd and to reinstall the software.
The laptop has never been moved from the desk (I use it as desktop due the limited space I have in my room), it is connected to an ups and the ups is plugged to an electrical surge extrension lead to prevent electric shock.
Sent a complaint to asus as a 10 month laptop, never moved got the hdd broken by itself and this is not covered by warranty!
After being an asus customer for the last 5 years and suggesting everyone to buy an asus laptop (I always bought asus laptops due the excellent warranty support received in the past) I am changing my mind starting to think that asus is alligning itself to the lowest standards available on the market.
Waiting an asnwer from asus after I escalated the issue with the case id=wtm2011052619127653, wtm201105261945508182 and wtm201105261822265991

Read full review of ASUS and 5 comments
Update by Zapoteknico
Jun 09, 2011 12:50 pm EDT

AFTER WRITING A COMPLAINT TO THE ASUS COMPLAINT MANAGER IN UK, THE ISSUE HAS BEEN RESOLVED AND ASUS ACCEPTED TO REPAIR MY LAPTOP IN WARRANTY.
IF ANYONE HAS STILL ISSUES WITH ASUS UK, PLEASE WRITE A LETTER TO:

Customer service manager
Asus UK LTD
Focus 31
West wing first floor
Cleveland road
Hemel Hempstead
HP2 7BW

Hide full review
5 comments
Add a comment
K
K
Karen Steverson Norwood
, US
Dec 02, 2015 6:49 am EST

I had issues with my Asus just 3 months after winning it at an Asus event. I sent in the warranty for it as soon as I received the tablet. When I called to report that it would not turn on (waited 45 minutes on hold), I was told I needed to call back because they were having computer issues and could not give me an RMA. Called back the next day and was told that since I won it, it was not covered under the warranty. Asus computers are junk!

B
B
BobNaf
, US
Oct 13, 2015 2:49 am EDT

ASUS is terrible at servicing their customers. They also do not cover the cost of packaging and shipping a product back to them for repair under warranty. The company president does not reply to certified mail complaints sent to him that are signed by his staff at ASUS. I realize most company presidents come and go, but this one is completely out to lunch and non responsive. He's not qualified for the job! And the company's response to my BBB complaint is that their policy prohibits them from covering shipping expenses for repairs under warranty. My recommendation is, don't throw the box away and plan on using it in the future. I paid almost $50.00 to send my notebook back to them after owning it for only 5-6 months. How stupid is that?

R
R
R.Koshy
, US
Oct 09, 2015 4:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so highly disappointed with Asus. I bought an Asus Zenbook from Amazon 6 months back. I started facing issues relating to the Wi-Fi on the notebook as it could not read the Wi-Fi options around it. I called Asus and after a good long talk with a customer care agent, that is after submitting all contact details, he gets into the issue and I ask him to re-issue the money back for the product being returned back to them or take the product inspect it and for that span of time to send me a temporary device to work on until the original device has been delivered back to me after it being rectified of its problem and the agent says that's not a policy so I will have to sit without a product until I get it back. I still agreed and waited for them to send a return shipping label to me. It took them 2 DAYS to send me a return label and that too after I called back asking for it. After I sent out the product to them, they did not have the BASIC COURTESY to contact me that they have received the product, rectified it and sent it out back to me (which is basic training to any company in the world). To add to the trouble of poor customer service, the product was delivered to somebody else even though they had the right address on file. When I checked my RMA status on their website, it said the product has been delivered and signed by somebody. I WAS SHOCKED WITH THE RESPONSE OF CUSTOMER SERVICE WHERE THEY TOOK IT SO COOL THAT A DEVICE HAS BEEN MISPLACED/LOST. HE SAID "I am going make a case file number and next time you call, you can use this number for reference." WHO THE HELL SAYS THAT TO A CUSTOMER WHEN A PRODUCT IS LOST. And moreover he adds saying they will need 24-48 hours to find out where it has been delivered and to see how to rectify this problem. HOW MISERABLE A COMPANY ARE YOU? This is just the worst service ever provided to me by any company. I hope this message is not trashed out and actually taken into consideration.

M
M
Mr. Naffier
, US
Sep 06, 2015 11:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Good luck with escalating any issues in this company. I took the initiative to escalate a warranty issue to the President and CEO and guess what. He didn't reply; not even a word! I know he received my complaint letter because his secretary signed for the certified mail. I have the signature so the CEO of ASUS is either non-existent or he's not real smart. Either way, he knows nothing about Customer Service. And his Customer Service Department is just as bad because they're not well trained plus they are not technically competent. They couldn't fix something right if their life depended on it. I won't be doing business with this company again and I don't recommend anyone else does either. If you do business with them, you just wasted your precious time and hard-earned money on something that will only frustrate you. They expect you pay them money and in return they send you substandard equipment that breaks down during the warranty period and they don't know how to service it. They also don't replace any items. They also make YOU pay for the packaging and shipping to return the product for repair. Then they send it back to you and now something else is wrong with it. It's a never-ending saga and comedy of errors. I would stay away from these people.

Z
Z
Zill
, GB
Aug 11, 2015 5:21 am EDT

My little memopad7 went faulty with switch on after 3 months - trying to get customer services to help was a nightmare - continually telling me my RMA had been escalated - but with follow up call details had not been changed Finally gave up and threw out - NEVER buy ASUS again

ComplaintsBoard
D
3:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ASUS - product warranty service

ASUS prospective customers be warned. I have purchased many, many products from all the major and minor companies on this planet. But I have never been as frustrated as I have been in dealing with ASUS. Their customer service has literally out right lied and given misinformation over and over to our family. Try calling their customer service and you will...

Read full review of ASUS and 15 comments
ComplaintsBoard
A
6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ASUS main broad damaged

I bought note book ASUS Model A42J Serial No. B3N0AS03213909D about 1 month ago. And I found 2 problems 1. Battery can't keep the power. 2. Speaker are noisy. I sent my note book to ASUS service shop (Chiangmai Branch) after 1 week the service shop informed me... Main broad damaged and wait for spare part and repair 1- 2 weeks. Which, I think in this case the ASUS THAILAND must be change the new one for me because main board is the important part of note book. So, I hope the management of ASUS THAILAND would'l to understand feel of customer because I was selected ASUS note book already.

Read full review of ASUS
Hide full review
ComplaintsBoard
A
2:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS No Service for 5 Months

Dear Sir / Madam,
I bought an ASUS Laptop - UL80V on 05/25/2010 through BUY.COM and the product was shipped by ADORAMA.COM for $734.99. This product has 2 Years Global Warranty.

The Laptop's keyboard is defective and I also found online that it's a product bug. I called ASUS customer care for returning this laptop as its NEW & DEFEVTIVE, ASUS Customer care said that it cannot be returned as the orders have 14 days return policy even though I received the online product after weeks...

ASUS advertises that this Laptop battery lasts for 12 hours without need to charge again...But It wasn't lasting even for 3 hours..

Finally on 2nd week of December 2010, ASUS sent me an RMA label for sending the laptop to service center for repair...I have already bought another ACER laptop & have a DELL laptop for my use...

Original RMA # EF0C1294 ( I received with the service details but not found it their database )
New RMA # USPT0C1327
C/N : 864-001A
S/N : A2N0AS064041067
P/N : 90NYEA724D1121VT950Y
DATE: 12/21/2010
Customer Name: ARUN PRAKASH DHAVAMANI
ASUS Service: ASUSTEK COMPUTER INC.
121 River Ridge Circle, Dock C
TEL: [protected] / FAX: [protected]

ASUS did not service the keyboard issue and found the battery defective. Sent me a wrong battery ( MY LAPTOP IS UL80V but ASUS SENT ME UL50's BATTERY ) for the laptop. I found it not suitable and informed ASUS to send the correct battery ASAP as it's their fault.

Every day i called ASUS Service but there was no proper response from ASUS customer care agents. They always said that the issue has been sent to the department but no info provided to me.
After talking to few agents, I spoke to their Managers to help in this case..Their Manager's promised that they would call back with the status but nobody did.

Requested ASUS to fix it before as I wanted to send my laptop to India (Jan 14th), No response fro ASUS for a month and after Jan 17th 2011 I received a mail from ASUS asking to fill up a form with my CREDIT CARD information so that ASUS will send the correct battery.
I refused to give my credit card info as the amount I paid already is a total waste and I waited for more than a month. And I requested them to send the laptop to INDIA as they didn't to provide any update / service for more than 2 months OR Refund my money completely...

Now, ASUS seems ready to send the battery to USA. After all this delay and worst service, I cannot expect good service from ASUS.
Spoke to ADORAMA & BUY.COM and they say that ASUS's warranty is not under their control.

IT IS NOT JUST ABOUT WARRANTY BUT 2 MONTHS OF DELAY IN SERVICE.

FROM THE DAY 1, THIS PRODUCT NEVER WORKED AS DESIGNED. I COULD'T GET SERVICE UNTIL NOW. THE LAPTOP'S KEYBOARD IS STILL NOT FIXED AND THE CORRECT BATTERY IS STILL WITH ASUS. I CANNOT EXPECT GOOD SERVICE FROM ASUS AS I NEVER GOT IT SO FAR.
NOW - ASUS, ADORAMA & BUY.COM claims that I am refusing the service.
- MY LAPTOP IS UL80V but ASUS SENT ME UL50's BATTERY
- ASUS DID NOT EXPLAIN THE REASON FOR THE DELAY OF 2 MONTHS.
- ASUS DID NOT FIX THE ISSUES UNTIL NOW.
- NO OPTION FOR SUBMITTING REVIEWS FOR THEIR PRODUCTS ON ASUS SITE
- I CANNOT EXPECT GOOD SERVICE FOR ANOTHER 2 YEARS
- I HAVE PAID $734.99 FOR THE PRODUCT AND FOR ITS 2 YEARS SERVICE.
- DELAY IN SERVICE RESULTED ME BUYING ANOTHER LAPTOP
- I DO NOT WANT TO PAY FOR SHIPPING THIS TO INDIA.

I also request Bank of America ( my credit card used for buying this product ) to dispute this case and get my money back completely for this defective product. Sent couple of faxes and working on getting the solution.

Please help me getting my money back. Thanks for your understanding...!

Its been 5 months and no solution yet.

Best Regards,

Arun
[protected]@gmail.com
Mobile: [protected]

Read full review of ASUS and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
BILAL ANJUM
, US
Dec 06, 2012 8:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

I BOUGHT A ASUS LAPTOP AT 5 MONTH AGO.BUT AFTER THE USE OF 2 MONTHS HIS KEYBOART WRE NOT RESPOND.I CARING VERY WELL MY LAPTOP...KINDLY HELP ME

ComplaintsBoard
C
8:45 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ASUS - useless laptop warranty

My brand new Asus G73JH stopped working suddenly about 91 days after purchase. The display went black when booting the computer. We got an RMA number and sent in the laptop.in the 2 weeks since we shipped the laptop we have heard the following from Asus: Day 1: "We have not received the laptop." (we have proof of signature from FedEx) Day 2: "Someone i...

Read full review of ASUS and 21 comments
ComplaintsBoard
A
8:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS geek squad

We took our son's notebook in because it wouldn't charge anymore. It's in warranty and we didn't think we had to do a back up, cause it's just the charging that's a problem. Without contacting us the geek squad replaced the hard drive. According to them it was faulty. Now they wanted us to get an operating system for the new hard drive. That will cost us, while it should be in warranty! We will never buy anything from Best Buy again and definitely never ever use the geek squad!

Read full review of ASUS
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
11:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS poor customer service

I received an ASUS eee Netbook 1005PEG for Christmas. While surfing on Amazon last night, Dec 27, I got the ‘blue screen of death’ (which I’m told is extremely unusual and generally severe on Windows 7). After an attempt at restart, I got a boot error message and the hard drive began to chirp and chatter (like a broken needle on an LP record). I called their 24/7 US-based customer service. I was on hold for 15 minutes & finally hung up to try again during the daytime.
I called today (Dec 28). I was on hold for 15 minutes again and finally got someone who barely spoke English (this is US-based customer service?). After spelling my name 6 times, we moved on. From the beginning, he made it sound like I had broken the computer (there are 7 laptops in my living room right now---3 Dells, 2 HPs, a Toshiba, and a Mac, so I know how to use a laptop). He said “well what have you done on the computer since you had it?” and continued to pressure me when I assured him I had only surfed the internet (that is, after all, what a netbook is made for).
He attempted to instruct me on a reboot although I had said I had tried it last night & the hard drive kept making more noise, which I told him (asked me to press F2 to get to the bios and questioned me when I told him I didn’t have the option on the screen that he wanted. He also asked me to press F9. I’m not sure what that does because I got the same error message as I had before). Finally, after 20 more minutes, I got an RMA to send the thing in for repairs (after providing, spelling and verifying my email address approximately 13 times). He told me I would have to pay the shipping to them (but ONLY after I asked) and they would (kindly) send it back at no cost. This is a $300 computer that was turned on for 36 hours. I would have to pay 10% of the purchase price to send it back. Reasoning was to no avail, he kept repeating the same lame phrases. I was put on hold repeatedly. I asked to speak to his supervisor; he didn’t have one. It’s now about an hour after we started.
I moved on and asked for the state that ASUS in located in (I am filing a BBB complaint). At first he said he had no idea where they were located, then he changed his story and said they were in Europe but had no idea where. After yet another hold, he told me they were headquartered in Fremont, CA. I asked for an address. After more pressing, he said he wasn’t allowed to give their location.
We then moved on & I asked for his name and service employee number. Again, he’s not allowed to give that information, not even first name. Then I asked for his HR number or some other identifying number to connect him to my complaint.
HE HUNG UP ON ME!
I hope they monitor THAT conversation.

Read full review of ASUS and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
P
P
prashant - SHARMA
, IN
Dec 30, 2014 1:23 am EST

I brought asus zenfone 6 one month back. Now its mike viber and speaker are not working. I submit it at service centre 201 ashok bhawan nehru place delhi but after repeated attempts they were unable to resolve problems. I want to know why is this defective piece not being been replaced

S
S
Subhodeep Sadhukhan
, IN
Jul 20, 2012 5:09 am EDT

I have an Asus motherboard, which I had to replace 5 times, even the fifth time the board didn't work properly, when I went to get it replaced again, to not provide me service they intentionally bent the pins of the processor socket and told that it was done by me.

D
D
Dariusz L
Newington, US
Dec 24, 2011 1:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

After two months of use, my new motherboard stopped working. When I send it for repair, They returned me an abused used unit that doesn’t work and then refuse to fix it because motheboard is ...damaged.

G
G
garfield44
Jacksonville, US
Feb 24, 2015 9:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I filed complaints with the Better Business and the Attorney General of California. I suggest anyone on here that has issues with them not wanting to honor warranty do the same.

G
G
garfield44
Jacksonville, US
Feb 24, 2015 9:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello fellow facebookers. Just a story about a router I purchased and it was made by ASUS. I paid $55.00 for it and it came with a 2 year warranty. Well it back before the 2 years and ASUS refuses to honor the warranty. Told me I need to buy a new one. That is bologna. Why should I buy another router from them when the 1 I paid $55.00 was covered under a 2 year warranty? They are dishonest company in my opinion. I say this under the 1st amendments to the constitution Freedom of speech. I will not buy a new 1 from them. I will post on all media site about how they refused to honor a paid warranty. Bad pr will get them to give me new router.

L
L
lucar6166
11735, US
May 21, 2011 1:37 am EDT

I had a good experience using an Asus I bought two months ago. I honestly can't complain about the computer itself, at this point. The problem was with the ac charger which failed after 2 months. Simple problem and solution yet the laptop is useless unless you have adapter.
After contacting Asus, I ad to suggest to tech what they should do. I concisely said to overnight charger and I'll ship bad one. They wanted me to send old one back first. I threatened to return the computer since I bought it at Costco or simply send new charger. He made me fill out RMA form I had fill it out, include a credit card # and sign and fax it. The process took over 3 days. They finally sent out new one but did ground shipping with no return label.It took 10 days to get new one. My wife in the meantime, needed laptop for work. She had to use her 7 year old Toshiba that is still running. At this point, I just wanted to get it up and running to copy newer files . I would have returned it ASAp but my wife had recent files she needed to retrieve for work.
As soon as I got the charger, I backed up all files, sent out old charger at my own expense. I then returned the computer for a full refund at Costco, no questions asked and vowed to never buy an Asus since I can't trust their customer service.
I just bought a Toshiba, my third one, and I am glad I did. I've dealt with Toshiba and have been treated well and have most of my concerns resolved.
It's a shame, since I liked the Asus and was hoping to keep it for a while. But that one experience revealed to me what the future would hold. Apple sends out things overnight when they don't work. True, there are local Apple stores so I just exchanged things when I needed to, but that service is what I am accustomed to and I am disappointed that Asus did not fulfill commitment to satisfy the customer.

J
J
jcuda
, US
Jun 01, 2012 7:30 pm EDT

I have dealing with Asus on a motherboard issue since Jan of 2012, it is now June 2012.
They have sent me a damaged motherboard and blamed me for it as well. I will NEVER purchase anything from Asus again and I always tell everyone how terrible their products, service and company polices are.

K
K
kelliecrothers
waterford, US
Mar 17, 2012 8:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Asus is terrible

L
L
Leow
, MY
Jun 15, 2011 4:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the almost similar case as yours. My 1-day-old adapter produced noise while it was charging. I brought it to Asus Customer Service and they told me to leave the old one and wait for the new one to come as they didn't have current stock. I asked when will the new one arrives as I still need to use my laptop while waiting. The Customer Service said he do not know. Then I asked him to call to confirm and he is like quite reluctant to do so. He kept asking me to wait as he couldn't give me an actual arrival date. I told him I can't afford not to use my laptop while waiting and he said he can do nothing on this because they never face any adapter issue before. I was so frustrated and asked him to give me a solution but he just kept saying nothing they can do.

At last, I was told it will reach in the next Monday and I will be called up to collect. However, on Monday no one calls and I had to call back to ask again. The answer I got is it will reach on Tuesday and they will call me up to collect before 12pm. And yes you guess it right as I did not receive any call until 11.45am on Tuesday. I called the Customer Service again and the answer is the new adapter will only reach at 1pm and they promised to call me. I am still waiting.

ComplaintsBoard
D
6:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ASUS "no-wait" ($3.00 surcharge) rebate

Asus's "no-wait service level" charge of $3.00 is a complete fraud! $25 mail-in rebate minus optional $3 charge for a "no-wait service level processing. read on...

Here's what happened to me:

The first update email that was sent to me by them (asus or their constituents) indicated very specifically the time schedule of the rebate shipment. as it said:
"we are pleased to inform you that your rebate, with the no-wait service level you selected has been processed and approved on 12/03/2010."
"your visa® card will be mailed within 5-7 business days. please contact us if you have any additional questions."

Okay, I thought. I purchased the product in late novemeber and it seemed pretty right-on as far as their pace of processing. haha... not quite!

I checked back a week or so later, only to"track"the update where it then said it would now be postmarked by december 27, 2010. hmmm, I got a little pissed and wrote asus (at) help.4myrebate.com, where they replied in a short and insulting manner saying:"it takes 8-10 weeks from approval date to receive payment."and gave me a customer service number to call if I had any questions.

They completely ignored my question, basically refusing to respond to my complaint that asus's"rebate status update"email sent to me is knowingly representing blatantly false, misleading and fraudulent business practices.

If their representatives state in an email sent directly to me:
"your visa card will be mailed within 5-7 business days"from the indicated accepted and approved date of december 3, 2010, this puts the rebate in the mail no later than december 14th or 15th at the latest. as of this writing it's now the 26th of december 2010 and I have still not received my rebate.

Please then, I must be completely #ed because my math just can't jive with how exactly do they arrive at the"...8-10 weeks from approval date to receive payment" time frame? this suggests I will not receive the rebate until late january to mid-february? this is absolutely outrageous and is also completely contradictory to their email to me, not to mention getting to keep the fee of $3.00 for your no-wait service level processing.

Basically, now my math is actually pretty good, if you just assume they get, say, 100, 000 rebate requests for $25 where the customers all request the no-wait service level, then somebody gets $3.00 x 100, 000 = $300, 000 extra profit for screwing you the customer.

*buyer beware!* asus may make good products but they suck at rebates.

Read full review of ASUS and 1 comment
Hide full review
1 comment
Add a comment
H
H
Hedonist
Fayetteville, US
Jul 12, 2011 3:23 am EDT

I didn't agree to the $3 in extortion. I've been waiting 5 weeks since Asus approved my rebate and was feeling bad that ASUS ignored my email inquiry until I read this story. Maybe I'll get my rebate in 6 months? LOL

ComplaintsBoard
J
7:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS defective flat panel

I purchased an ASUS U30JC notebook computer online from B&H Photo on Nov. 30, 2010. The computer was back-ordered, so I didn't receive it until Dec. 10 via UPS. Upon installing the battery and powering up the computer, I noticed that there was a large rectangular area of white pixels in the upper left hand corner of the screen. I immediately called B&H Photo after discovering this, only to find out that their customer support lines were closed already. I also noticed on the back of the receipt from B&H that they do not take returns or exchanges on original manufacturer's computers, which was quite surprising. So I decided to call up ASUS directly to handle the problem, and got an RMA and free shipping tag in an email, but only after 3 hours of waiting for the email and realizing that they must not have sent it to the correct email address. After calling again, they admitted that they sent it to the wrong email address, and sent the info a second time. I packed up the computer and sent it via FedEx on Sunday, Dec. 12. I kept checking the repair status on the ASUS website, and they didn't receive the unit until Dec. 20. So much for free shipping. Anyway, it turns out that they claim that the defect is a "Customer Induced Defect", and that the unit is out of warranty, even though it is brand new, and they claim that it will cost me $300 to fix the unit. I have since contacted B&H Photo, and they are trying to help me, but they suggested that I register the unit online before they get involved. B&H told me that there is supposed to be a 1 year Accidental Damage Warranty (ADW) that covers drops, spills, power surges, etc., and that this should cover the defect, if they claim that the bad pixels are a result of the unit being banged around during shipping. I feel like this is a bunch of BS, because ASUS is also supposed to have what they claim is a "Zero Bright Dot Guarantee", which states that they'll replace the screen if you find a single bad pixel. Hell, my screen had 100's of bad pixels, and they aren't willing to replace it free of charge. One other big problem that I have to overcome is that when I registered on line for the ADW warranty, they say that the registration is not valid until a confirmation email has been sent with a confirmation number, and in order to complete the registration, I have to send the confirmation email, via U. S. mail to them, along with my receipt from B&H Photo. Well, it has been 6 hours now since I registered for the ADW, and I still have not received the confirmation email. It is very clear to me that ASUS is not willing to back up its warranties and they make sure that it is a painful process for customers to be able to use their warranties. It is very sad, because I have another ASUS computer that I never have had any problems with. I have contacted the credit card company that I purchased the computer with so that I don't have to pay for the computer until the issue is resolved, so that is the only good thing that has occurred so far with this mess. I've attached a photo of the screen defect. Anybody with any knowledge of LCD displays will tell you that this is a manufacture defect, not something that would occur as a result of dropping the notebook. It should have been an open and shut case, with ASUS just replacing the screen or the entire unit. It's very surprising that in today's economy, companies are willing to treat their customers like crap. All I can say is don't ever buy a computer via mail order. Stick with your local stores, and avoid trying to find a "bargain" on line.

Read full review of ASUS
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
4:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS did not send rebate

Order number: ws11376-16451 order date: august 25, 2010 6:2:32 am
Product price qty. subtotal
Asus 23.6" widescreen luxury design monitor, hdmi #ls246h
Shipped by: retrevo
Shipping method: ups standard
Shipping status: shipped
Tracking number: 1zx939890355928160
$ 229.00 1 $ 229.00
Shipping/billing address
Malcolm a miller
55 clubhouse lane
Scarsdale, ny 10583
[protected]

Payment method
Mastercard *0856
Exp. date: 07/2012

subtotal: $ 229.00
Shipping and handling: $ 0.00
Sales tax: $ 0.00
Grand total: $ 229.00
malcolm,

The asus monitor rebate form is attached, and the invoice from your order is included at the end of this message.

If you have any other questions, please don't hesitate to contact us.

Best regards,

Retrevo marketplace

Invoice:

Order number: ws11376 order date: august 25, 2010

Never received rebate... these are scam artists

Read full review of ASUS
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
2:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS rubber feet and lcd bumbers

I am shocked to find that ASUS does not provide support for or replace rubber feet on laptop or rubber bumpers for the lCD. I first sent a message to ASUS tech support and they responded with an email stating that I needed to call in to resolve the issue. I called in and was informed that ASUS does not sell or provide replacement parts such as the rubber feet or LCD rubber bumpers for their laptops!

I am now completely disillusioned with ASUS poducts.

I will think several times before ever buying another ASUS product.

Read full review of ASUS and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Y
Y
Yuriy59
, US
Dec 03, 2012 4:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My ASUS laptop was broken three times and three times, I sent it for repairing (two times it was the same problem). It is still under warranty and I have already paid just for shipping almost $100. Last time I received my laptop from ASUS warranty service center without 2 rubber feet on the bottom of laptop. I sent my laptop with all rubber feet on the bottom, no doubts. After I received laptop on the same day 11.21.2012, I tried to call Asus service representatives by phone [protected] to let them know about the missing 2 feet three times, during last week, but without success. I explained them my situation, and they opened the case # 2211940 but did not promise me anything about that. Finally, I have reached the supervisor, but also without any success. I will never buy ASUS products anymore and will not recommend them to my friends. That is terrible service.

T
T
teal1
Temple, US
Jun 22, 2010 2:58 pm EDT

I just bought a new Asus to replace the (assore) of an Acer I had, both netbooks. I had the same problem with the rubber feet on my Acer and they told me it was not a hardware issue so they would not provide a new set, free or for cost. Their other excuse was there was no order code in the system to get that replacement. Not surprising, and if you replace the ram you have to take them off anyways. Some Hong Kong sellers on eBay have them for over 3 bucks each, for a piece of rubber.

ComplaintsBoard
C
11:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS broken hing

I purchased an ASUS laptop, Model A8JS, from Newegg with a three year warranty. The laptop hinges broke after a 2years. The laptop was never dropped or mishandled and was opened and closed normally, still the hinges broke.

I sent the laptop to Service Net, the extended warranty company. They denied repairs stating that they would not cover this type of damage.

I reviewed the contract and it states " We will furnish labor, parts and/or replacement equipment (or pay for same) necessary to repair operational or mechanical breakdowns of the product specified in this Contract, provided such service is necessitated by product during normal useage".

The laptop was opened and closed normally or was in office in my possession under normal useage.

The Service Net customer rep I spoked said that mechanical breakdowns did not apply with my laptop because the mechanical breakdowns had to be internal to be covered by warranty. This is hairsplitting at its finest. The hinges are mechanical, they were used normally, they had a mechanical breakdown and should have been covered by this $399 extend warranty service contract.

Read full review of ASUS
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
Z
10:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ASUS customer service / warranty

I purchased a laptop for nearly 1600euro last year. The power adaptor malfunctionoed within 8 months so I puchased a new one at my own expesnse even though the laptop was covered by warranty. Then the screen srtarted to flicker and eventually the laptop started crashing every time I used it. When I contacted the manufacturer, it took nearly 2 weeks for the laptop to be picked up. When it was returened, the screen was working fine and so was everything else. This only lasted for less than a weekand the power adaptor failed again. Again I contacted the manufacturer and this time it took nearly 3 weeks for the laptop to be picked up. They are now telling me that the serial numbers on the laptop and it's battery dont match up and its the same story with the power adaptor. I explained to them that the battery is the original part that was delivered with the laptop when it was first purchased and that the adaptor was replaced due to malfunction. They would like me to pay over 200 stering for new parts.

Read full review of ASUS and 1 comment
Hide full review
1 comment
Add a comment
J
J
JudeH
, US
Oct 22, 2010 4:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My daughters lcd screen on her laptop cracked, we took it back to best buy where we'd got it. It cost $700 and was not 6 months old. Best buy sent it to Asus and they returned with an estimate of $900! We of course declined and I took it to a local repair shop and he fixed it for $243.78! He even showed me the prices for replacement screens, none even came close to that price. His labor, all 5 minutes of it was $40. I wonder if best buy and Asus splits the $656.22 profit, or if Asus gets to keep it all? And I wonder if best buy has this agreement with all their distributers? We won't be buying from Asus or Best buy ever again.

ComplaintsBoard
A
5:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS counterfeit/pirate software

On 1/31/2010 I purchased an ASUS Eee-PC mini laptop computer and was exchanged for having hard-drive issues due to counterfeit software. I was given a new laptop of the same brand. On 04/10/2010 I again returned the exchanged new machine with the same issues showing on the screen that it had counterfeit software in it. I filed a complaint with the Federal Trade Commission, Arizona Attorney General and the BBB of Tucson, Arizona. I was called by Best Buy to take the computer in for yet more testing (after it checked out by there Geek Squad technicians on 04/10/2010) and was humiliated by staff and nothing was accomplished. I took my computer and left the store and manager Kelli Riley did not exchange or refund me for the computer. The complaints still stand open and unresolved with Best Buy.

Read full review of ASUS
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
5:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS physical defect

I have a Compaq Presario SR1222NX11/2004 that I purchased in 11/2004.
It was having a problem with it, it would not start-up.
I believed that motherboard was the problem so I purchased a new one from ascendtech ($49.98).
The motherboard that I was sent was physically defective (long story below).
Ultamatly I found that I had two problems, motherboard and power supply. Because of this it took me another $125 and about 60 days to track down the physical defect problem with the new motherboard.
ascendtech would not accept the motherboard back for replacement as it had been longer than 30 days.
I would never buy anything from this company and would strongly recommend looking elsewhere rather than buying from them.

Here is the "long story"

On December 16th I ordered a Motherboard from ascendtech.
ASUS PTGD1-LA SOCKET 775 MOTHERBOARD VIDEO SOUND LAN
The motherboard arrived while I was out of town for two weeks. Starting on January 3rd I spent over a month tearing my hair out, buying more replacement parts, waiting for them to arrive in the mail, and trying to fix my Compaq desktop PC.

My original problem was the computer would not start up. Sometimes after 3 or more power-ons, it would start-up. But eventually one day, after many, many tries, it would not start up at all. By this I mean it would do nothing.
After doing lots of research, and testing my power supply, which seemed to test ok, I believed it was my motherboard. Thus the regrettable purchase from ascendtech.

After replacing the motherboard it still would not start up. My PC would still do nothing.
I then delved further into my power supply, testing the voltages. Several were low and I ordered and replaced the power supply.
Good news, the PC would power-up. It seemed to run OK, but after 2-5 minutes the PC would lock-up. This happened every time I tried to use it. This was a new problem as I never had it lock-up before.

Next I ordered and installed a new hard drive, my PC would still hang.
I tried different CD and DVD drives, as well as cables (ones I had from an older PC) and the same problem occurred, my PC would still it would hang after 2-5 minutes.

I was eventually left with only one thing left to replace, the CPU. I ordered and waited for the new CPU. With the new CPU it would still lock-up.

I had now spent about $175 on replacement parts and was left with the lock-up problem.
How could this be? Everything was new, or replaced.
I decided to start putting back my old components, one item at a time, to see what would prevent the lock-up.

While removing the CPU, from the new motherboard (the one I purchased from "them") I happened to notice that several connecter pins were twisted and bent.

I put back in my old motherboard with the new CPU, new power supply and new hard drive. Now I’m back to the old problem where it might take 3-4 tries for the PC to power-up. So I’m now convinced that it is my old motherboard that was the original problem (along with the power supply). The new motherboard, that is not able to properly connect to all of the CPU contacts, was the cause of the lock-up.

I then requested a replacement for the Motherboard I purchased from "them".

I realize that it has been over 30 days since my purchase, but I hoped that they would take care of this problem and replace the bad motherboard.

They will not even respond to my emails.

Read full review of ASUS
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
1:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS Bad Service & Faulty optical drive DVD drive

I bought this Asus Laptop on December 19 - 2009 and now my optical drive stopped reading disc and the laptop is also lagging, Now i called the service center and they told me that they were going to make the proper arrangement to come pick it up or for me to drop it off and it's been like over 2 weeks of this and the laptop is still sitting here at home and I'm without it since. I keep calling and nothing is being done so why is this Company so ignorant towards it's customers?

Unbelievable! I should've stayed with HP as they gave me good services compare to ASUS Canada. This is the 1st & last one I ever buy from ASUS Canada. Lot's of regrets after paying $700.00 for an ASUS laptop that is not performing like other Brand name Laptops.

A very disapointed and frustrated Customer!

Read full review of ASUS
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
11:30 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS service quality

My son bought an ASUS laptop. During the warranty period the processor fan got noisy and the laptop was sent to service for repair. It took three weeks to be sent back (two was promised). After repair half of the existing RAM memory was missing. After checking it was found that the memory was badly reinstalled with force and this had defected the mother board. Now they want the laptop to be sent back (for another three weeks?) with no extra compensation of several calls, packing material and loss of laptop use.in phone they promised to replace hard disk with a bigger one as a compensation but later they "forgot" the promise. Now we have a clear statement from Finnish Consumer Centre and try to fix the case. Lessions learned: NEVER ASUS again

Read full review of ASUS
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
3:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS famous asus warranty — don't believe the hype

I've bought an N80VN 14.1"ASUS laptop. After less than a year (it has 24 month warranty) it started to misbehave. Delivered to a local authorized repair location on 2009. Nov. 06.

They replaced just about everything in it and then told me after a month (!) that it cannot be repaired. Then offered me instead of my broken 14" laptop a 17"brick.

Then routed me to the money back way (contrary the fact that I selected a new ASUS notebook of the same specifications and price from their current product line).

For the money back they need the missing parts, so I was asked to deliver the power supply (what, costs about $10 used)!?

At that time I was already not owning my laptop I payed for for about 2 months, which is about 10% of its lifetime, which is about $120 from my pocket. How much is that compared to the $10 power supply?

Today it's January 26, approaching 3 months from the failure. Now they are asking me for the hard drive ($50 brand new) in a separate request! Since then it's already in my new laptop because I gave up on them long ago, and to minimize my headaches I asked them to remove it when I left it for repairs.

They ripped me off my time... I spent a huge amount of my time writing mails and delivering stuff around. And they are asking for my $50 worth 320 Gb hard drive now...

This is the"gread ASUS warranty" you can read about online...

Read full review of ASUS and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
M
M
mark roman
, ES
Aug 19, 2014 9:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a 22" monitor a couple of weeks later an 4 cms arc of damaged pixels appeared bottom of screen. The store where I bought said monitor was most helpful, but not ASUS, they suggested it had been dropped, ignored fact that it had worked for a couple of weeks, asked for and got pictures of complaint which clearly showed fault and no impact damage, but ASUS still maintained rejection of my complaint.
I shall use the monitor as every time I do so it will remind me to pass on this experience, and to avoid ASUS at all costs, if you like them, fine, but expect no responsible service when things go wrong.

M
M
marc spence
mt dora, US
May 01, 2012 12:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

website says my model has a two year warranty. whe I call in they tell me I have a one year warranty.Apparenty IT DOESNT MATTER what they website/paperwork says."Have a nice day" Are you kidding me?

K
K
kelliecrothers
waterford, US
Mar 16, 2012 10:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Agreed, i have never had such a hassle from any company like i have with asus, i owned my tablet for less than 2 months and they want to service it...wth, any other company will send you a new one. And when you receive your new one, you mail the old one back...hello i ts not like ive owned this thing for a year...plus their warranty states, no matter where you are or who you are asus has you covered...no they dont im a student whom uses my tablets for notes and everything school and they want me to send it in and leave me with nothing. ...asus you dont have my back and i will never buy a product from u again

M
M
macssam
, BZ
Oct 13, 2010 7:56 pm EDT

the battery of my brand ASUS new netbook went bad after only 2 months
since 3 months I have been sending endless mails and fax messages to get a new battery

there is NO ASUS warranty at all

people we must STOP buying this chinese crap ...

J
J
J908
Arlington, US
Aug 05, 2010 5:13 pm EDT

I have been having tremendous problems with this company. Their gaming laptops overheat. They've replaced twice and still I have problems. Each time - it takes 5 months for them to determine they don't have replacement parts and offer replacement.

They never have answers and are the worst company i've ever dealt with.

STAY AWAY FROM ASUS.

W
W
warweezil
, GB
Feb 11, 2010 11:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

The Asus 3 years component warranty is a con, apparently the 3 year warranty starts from date of manufacture/ 2 months after - depending on which of the 2 versions I have been told is right. But my (now dead) A8N32sli deluxe motherboard was made in August 06, but not sold tome through a retail outlet until feb/march 07. There is no way of knowing how old the unit is at the point of sale, which helps support this blatant deception. If they want to enforce this them they should emboss the date of manf on the board and packaging and tell retailers to return unsold stock.

I am now working on building a case under EU laws against the importer as a warranty is a "binding contract" and enforceable in law. This has ensured that I wont be involved in building any machines that incorporate Asus components. I expected quality and honesty fromAsus, sadly they fail in BOTH areas.

AVOID ASUS !

S
S
SICK_TIRED
Los Angeles, US
Feb 04, 2010 3:51 pm EST

Strongly Agreed.
I bought 2 each identical laptops A7T. One that is gently used got no boot (dead) before 1year. RMA fixed free. Just before 2year warranty ended, lcd display has a 2" vertical blankout on the right. RMA said it was my abused, it would cost me ~$350. After auguing w/ them, they agreed to fix it. When returned after a month, I found 1gb of ram I installed was missing. I called them and they said they escalated my case and were locating my ram. After more than 20 calls and 3 months elapsed, they told that they never saw the ram, TOUGH, CASE CLOSED, YOU ARE ON YOUR OWN.
Right after 2 years, the other laptop has the same lcd blank stripe.
I have another cheap Acer, almost 2 years, which has no problem yet.
CONCLUSION: BE AWARE OF "BRAND" ASUS, NOT QUALITY, BAD SERVICE.

ComplaintsBoard
R
4:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS money hacker

Hi ppl,

Do not buy from yorist! It's a big scam! I bought a small notebook from them and first they told me that the item has been sent by post and gave me a fake tracking number! And then after a week told me that they didn't received money from me and I waited for a whole month! They told me to do a cancellation so I will take my money back! Still it's a scam ppl! I did the cancellation but mr junshang li wasn't responding to the bank's messages! I paid also for cancellation fees together which is 50euros! I lost 192euros from the item I bought and lost 50euros for cancellation fees for nothing! Do not buy from yorist! I am a sad client and if there's any way to report them to the authorities I will do it!

Read full review of ASUS
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
12:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ASUS motherboard caveat emptor

Approximately 18 months ago whilst on holiday in Taiwan, I purchased in Taiwan a high end Asus laptop.

Everything worked well for 13 months and I was very pleased with the laptop. Then my motherboard died and I couldn't boot up and or even turn on the laptop.

I took the Asus laptop to the Asus service center in Metro Manila and they confirmed the motherboard needed to be replaced. They said they had to have a replacement motherboard shipped in from Taiwan which will take "2-4 weeks." That was 5 months ago.

Every time I call the Asus service centre (and that's every 3 weeks,) Asus Manila tells me that "we are still waiting for the motherboard" replacement from Taiwan. Maybe it will be on the next shipment?"

5 months for Asus in Taiwan to send a replacement motherboard and I am still waiting for a motherboard replacement? That is outrageous and NOT acceptable.

Whether or not I ever receive an actual replacement motherboard from Asus, I WILL NEVER, EVER, NEVER again purchase anything by Asus. NEVER!

Caveat emptor

January 4th, 2009

Read full review of ASUS and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
AngeloDagnolo
, ES
Feb 19, 2010 2:13 pm EST

Im in the same situation with this horrible company. Bought a Asus P5N-T motherboard about a year and a half ago. Just a few days ago tried to switch the pc on and nothing happened.
After hours of this and that swapping components nothing worked. Removed the motherboard and installed a P5N-e in its place with all the same components and the pC fired up no problem.
Emailed asus and they said it would cost 27 euros and that I had to have a copy of my reciept.
I had just moved house and have no idea were if anywhere it could be. They used this as an excuse to wash their hands of me. By their own omittance the first number of the serial number tells them when you bought it, mine being an 8 for 2008 this is well with in the 3 years of the so called guarentee. what the HELL do they need a copy of receipt for. I have had Asus mobos for years, I am using three of them right now. I have been a good cutomer of theirs for years but this has now ended.
I have had plenty of dealings with computer companies in the past Maxtor Seagate and EVGA and returned many things and they have never ever asked for reciepts.
I will never ever buy another Asus component ever again. And all the friends that ask from now on what should I use for my PC... I will never recommend such horrible company.

S
S
SICK_TIRED
Los Angeles, US
Feb 04, 2010 3:56 pm EST

Strongly Agreed.
I bought 2 each identical laptops A7T. One that is gently used got no boot (dead) before 1year. RMA fixed free. Just before 2year warranty ended, lcd display has a 2" vertical blankout on the right. RMA said it was my abused, it would cost me ~$350. After auguing w/ them, they agreed to fix it. When returned after a month, I found 1gb of ram I installed was missing. I called them and they said they escalated my case and were locating my ram. After more than 20 calls and 3 months elapsed, they told that they never saw the ram, TOUGH, CASE CLOSED, YOU ARE ON YOUR OWN.
Right after 2 years, the other laptop has the same lcd blank stripe.
I have another cheap Acer, almost 2 years, which has no problem yet.
CONCLUSION: BE AWARE OF "BRAND" ASUS, NOT QUALITY, BAD SERVICE.

ASUS Customer Reviews Overview

Asus is a well-known brand in the computer and electronics industry, offering a wide range of products including laptops, desktops, tablets, smartphones, and more. The company has received generally positive reviews from customers and experts alike, with many praising its high-quality products and innovative designs.

One of the standout features of Asus products is their reliability and durability. Many customers have reported using their Asus devices for years without experiencing any major issues or malfunctions. Additionally, Asus laptops and desktops are known for their powerful performance and fast processing speeds, making them ideal for gaming, video editing, and other demanding tasks.

Another area where Asus excels is in its customer service and support. The company has a dedicated support team that is available 24/7 to assist customers with any issues or questions they may have. Additionally, Asus offers a variety of resources and tools on its website to help customers troubleshoot problems and find solutions.

Overall, Asus is a highly respected brand in the technology industry, known for its high-quality products, innovative designs, and excellent customer service. Whether you're in the market for a new laptop, desktop, or other electronic device, Asus is definitely a brand worth considering.

ASUS In-depth Review

Product Range: ASUS offers a wide range of products including laptops, desktops, smartphones, tablets, and accessories. Their product categories are diverse, catering to various needs and preferences. ASUS stands out with its innovative features, such as their gaming laptops with advanced cooling systems and their smartphones with high-resolution displays.

Quality and Reliability: ASUS products are known for their excellent build quality and durability. Customer reviews and feedback consistently highlight the reliability and longevity of ASUS devices. In comparison to competitors, ASUS products often surpass expectations in terms of quality and reliability.

Performance: ASUS products deliver exceptional performance across different categories. Their laptops and desktops boast powerful processors, impressive graphics capabilities, and long-lasting battery life. Benchmarking results consistently place ASUS products among the top performers in the market. ASUS also incorporates performance-enhancing technologies, such as their exclusive cooling systems for gaming laptops.

Design and Aesthetics: ASUS products are aesthetically pleasing with attention to detail in their design elements. The choice of materials, color options, and ergonomics contribute to an overall premium look and feel. In comparison to competitors, ASUS products often offer unique and stylish designs that stand out in the market.

User Experience: ASUS products provide a user-friendly experience with intuitive interfaces and customization options. The pre-installed software enhances usability, and ASUS offers standout features like their exclusive software for optimizing gaming performance. Users appreciate the seamless and enjoyable experience offered by ASUS products.

Customer Support: ASUS's customer support services are commendable. They provide comprehensive warranty policies, reliable technical assistance, and a wealth of online resources. Customer feedback consistently praises the responsiveness and effectiveness of ASUS's support team. In comparison to competitors, ASUS excels in providing excellent customer support.

Value for Money: ASUS products offer great value for money. Their pricing strategy is competitive, considering the features and specifications provided. ASUS consistently delivers high-quality products at affordable price points, making them a top choice for budget-conscious consumers.

Sustainability and Corporate Social Responsibility: ASUS demonstrates a strong commitment to sustainability and environmental practices. They have implemented initiatives to reduce their environmental impact, such as energy-efficient manufacturing processes and recycling programs. ASUS also actively participates in social responsibility projects, contributing to various philanthropic activities.

Overall Rating: ASUS is a highly reputable brand that excels in various aspects. Their wide range of products, exceptional quality and reliability, outstanding performance, attractive design, user-friendly experience, reliable customer support, and great value for money make them a top choice for consumers. Considering the specific needs and preferences of different user segments, ASUS earns a high overall rating.

Final thoughts: If you are in the market for reliable and high-performing technology products, ASUS is definitely worth considering. Their commitment to quality, innovation, and customer satisfaction sets them apart from competitors. Whether you are a gamer, a professional, or a casual user, ASUS has a product that will meet your needs and exceed your expectations.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact ASUS customer service

Phone numbers

1888 678 3688 1855 755 2787 More phone numbers

Website

www.asus.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with ASUS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ASUS Customer Service. Initial ASUS complaints should be directed to their team directly. You can find contact details for ASUS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ASUS. Discuss the issues you have had with ASUS and work with their customer service team to find a resolution.