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do not buy from them
I bought an A8N32-SLI Deluxe Motherboard several months ago, made by ASUS. I assembled my own system which seemed to work fine, until I attempted to upgrade to WindowsXP SP3. Doing so caused an endless loop of reboot crashes, which took a great deal of time to reverse and undo, and left me with SP2 (the older version of WindowsXP), and left me unable to upgrade without risking a lot a problems.
I researched this situation online, and discovered that the problem can be traced to my A8N32-SLI Deluxe motherboard.
Microsoft pointed out that this is an issue with the manufacturer, ASUS, and suggested I contact them. I sent ASUS an email requesting support. When my email was not replied to within 48 hours, I phoned ASUS tech support and eventually reached a technician who told me in no uncertain terms that this is not ASUS responsibility, that Microsoft should be the one supplying support since it was them who issued SP3, and that ASUS would therefore do nothing to assist me, or the thousands of others who bought this motherboard from ASUS!
As luck would have it, a day later, a reply came to the email I had sent out several days before. In that reply their tech department issued an extraordinarily convoluted recommendation, which required the complete dismantling and re-assembly of my computer. No explanation was given to indicate that the tech reps who replied in writing actually understood my question, because the recommendations seemed to have nothing to do with the failure to install SP3, and there was nothing to explain what was causing the problem, and how the procedures might help.
I sent a follow-up email, asking for clarification. My email was ignored.
I bought my motherboard from ASUS, because I thought they had a reputation for producing superior products, and good customer service. The service I received was utterly pathetic, and I cannot imagine why I, or anyone else, for that matter should patronize ASUS.
Anyone thinking about buying their motherboards from ASUS should consider my experience, and think twice or even three times before giving ASUS your money.
It is astonishing, that the phone-based tech support should tell me to go jump in the lake, then have that followed by a completely different reply by email, wherein, a recommendation to supposedly repair the problem is given . . . only to have that recommendation offer no explanation whatsoever as to the cause of the problem, and how the complete dis-assembly of the computer could possibly effect a repair. It is even more remarkable, that when a clarification is requested, the author of the convoluted email should ignore my request.
Beware of ASUS products!
The complaint has been investigated and resolved to the customer’s satisfaction.
buyers beware
Ordered on line from manufacturer Asus Technology Services, 211 River Ridge Circle, Jefferson, Indiana 4713. Received a defective mother board and despite several returns for repair and or replacement continues to return the same unit and just recently sent a used and malfunctioning mother board stating the product is good. The unit crashes the computer and has a malfunctioning USB port despite the manufacturers quality control reviews.
Purchase of a new mother board locally resulted in perfect computer performance validating the defectiveness of the mother board purchased from Asus Technology.
Seeking a refund or replacement of a new guaranteed mother board. Situation has been ongoing for months.
The complaint has been investigated and resolved to the customer’s satisfaction.
Speaker problem
Suddenly speaker volume is getting very low
while using my notebook it keeps losing the internet connection and than i have to get out of my programs. and reboot it. this happens atleast twice a day an dit is getting aggravating when i am in the middle of doing research. it is not my internet i have fiberoptic. all of my other devices work fine
My laptop is not working well. Its power goes off suddenly.
It is showing charging but as soon I plugged off the charger it goes off.
please resolve my issue.
My router has stopped working under warranty but ASUS will not replace or repair it because Amazon won't support a fault under an extended warranty and ASUS doesn't have a process in place for returns, what a joke!
Serial No: K9IUGW000337
ASUS Service No=E2003062832-0008
Hi there
I filed a complaint 6 months ago
and no one replied
This is the second time i've tried
to contact
Your drive broke after 4 months
matt
I am a student i need laptop
Murder;
Workers of chestnut ridge and settler place apartments, fantos, rahals, duq. univ. emps, dr. k. prasad, pam white, scott robertson, dave jagorski, gracianos, talaricos, shea mcmillan, casey capek, tonya, rona feucht, steph. chung, emily koch, rebecca henderson, hailey petrucelli
Very disappointing service! stay away from asus!
- motherboard died
- emailed asus, got my ticket, promised 48h
- 3 days later... nothing happened
- called support [protected]
- guy hung up on me... "I have a problem with my asus motherboard..." click
I will never buy another product from asus.. Yes .. they have good looking products but CUSTOMER SERVICE make the worse of the company; Customer service without any knowledge about products, Clearly technical support does not know about their systems, and asus store does not know how to send Recovery products (the one that i received after waiting for over 3 weeks because they couldn't send it.. arrive and the disks are defective "according to asus technical department") I am so disappointed about their products.. making me never buy or think buying anything from them.. IF you think HP OR Compac have a bad Customer service because their Customer service is in INDIA.. TRY asus.. WORSE>> ALL THE WAY
negative attitude it has good performance but have short working period
About ASUS
Asus has a reputation for producing high-quality products that are both reliable and innovative. The company's products are known for their sleek designs, powerful performance, and cutting-edge features. Asus has won numerous awards for its products, including the prestigious Red Dot Design Award and the iF Design Award.
Asus is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set ambitious targets for reducing its carbon footprint and has implemented a number of energy-saving measures in its manufacturing facilities.
Asus is also committed to providing excellent customer service and support. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may encounter. Asus also offers a range of online resources, including user manuals, FAQs, and troubleshooting guides, to help customers get the most out of their products.
Overall, Asus is a company that is dedicated to providing high-quality products and excellent customer service. With its commitment to sustainability and innovation, Asus is well-positioned to continue to be a leader in the computer hardware and electronics industry for years to come.
ASUS Customer Reviews Overview
One of the standout features of Asus products is their reliability and durability. Many customers have reported using their Asus devices for years without experiencing any major issues or malfunctions. Additionally, Asus laptops and desktops are known for their powerful performance and fast processing speeds, making them ideal for gaming, video editing, and other demanding tasks.
Another area where Asus excels is in its customer service and support. The company has a dedicated support team that is available 24/7 to assist customers with any issues or questions they may have. Additionally, Asus offers a variety of resources and tools on its website to help customers troubleshoot problems and find solutions.
Overall, Asus is a highly respected brand in the technology industry, known for its high-quality products, innovative designs, and excellent customer service. Whether you're in the market for a new laptop, desktop, or other electronic device, Asus is definitely a brand worth considering.
Overview of ASUS complaint handling
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ASUS contacts
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ASUS phone numbers+1 (888) 678-3688+1 (888) 678-3688Click up if you have successfully reached ASUS by calling +1 (888) 678-3688 phone number 0 0 users reported that they have successfully reached ASUS by calling +1 (888) 678-3688 phone number Click up if you have UNsuccessfully reached ASUS by calling +1 (888) 678-3688 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +1 (888) 678-3688 phone numberUnited States+1 (855) 755-2787+1 (855) 755-2787Click up if you have successfully reached ASUS by calling +1 (855) 755-2787 phone number 0 0 users reported that they have successfully reached ASUS by calling +1 (855) 755-2787 phone number Click up if you have UNsuccessfully reached ASUS by calling +1 (855) 755-2787 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +1 (855) 755-2787 phone numberCanada8800 100 27878800 100 2787Click up if you have successfully reached ASUS by calling 8800 100 2787 phone number 1 1 users 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ASUS emailsb2b_help@asus.com100%Confidence score: 100%Supportvivian_kuo@asus.com99%Confidence score: 99%sales
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ASUS headquarters№ 15, Lide Road, Beitou District, Taipei City, Taiwan
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ASUS social media
Most discussed complaints
buyers beware 3 (opinions to this review) Repair service for faulty device 2 (opinions to this review) Lost gaming laptop 1 (opinions to this review)Recent comments about ASUS company
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Strongly Agreed.
I bought 2 each identical laptops A7T. One that is gently used got no boot (dead) before 1year. RMA fixed free. Just before 2year warranty ended, lcd display has a 2" vertical blankout on the right. RMA said it was my abused, it would cost me ~$350. After auguing w/ them, they agreed to fix it. When returned after a month, I found 1gb of ram I installed was missing. I called them and they said they escalated my case and were locating my ram. After more than 20 calls and 3 months elapsed, they told that they never saw the ram, TOUGH, CASE CLOSED, YOU ARE ON YOUR OWN.
Right after 2 years, the other laptop has the same lcd blank stripe.
I have another cheap Acer, almost 2 years, which has no problem yet.
CONCLUSION: BE AWARE OF "BRAND" ASUS, NOT QUALITY, BAD SERVICE.
After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.
They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.
As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.
PPL DON"T BUY FROM ASUS THEY WON'T HELP YOU IF SOMETHING WILL GO WRONG.
BUY DELL TOSHIBA OR ACER THEY MORE REALIBLE .