Menu
Asurion Customer Service Phone, Email, Contacts

Asurion
reviews & complaints

www.asurion.com
www.asurion.com

Learn how the rating is calculated

1.9 481 Reviews

Asurion Complaints Summary

103 Resolved
365 Unresolved
Our verdict: When using services from Asurion with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Claimed
Asurion has claimed their business profile
Get notifications about new complaints and reviews of Asurion. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Asurion reviews & complaints 481

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
12 reviews
Sort by:

Newest Asurion reviews & complaints

ComplaintsBoard
R
8:23 am EDT

Asurion they didn't solve the problem with stolen or lost phone

I have signed the agreement with the company Asurion Insurance Services and I took 4 phones for each member of my family. I have paid $15 per each phone and one night my daughter was out and she lost her phone or someone stole it. We didn’t know it precisely. I have spent 2 hours on the phone with the agent, but he told me that there was problem with my claim and they could resolve the problem. I was surprised to hear such excuse.

Read full review of Asurion
Hide full review
ComplaintsBoard
R
6:33 am EDT

Asurion they scammed me on purpose and got the fee

The company Asurion ATT fooled me. I have sent two phones for the repair, but 2 weeks later I got the notification that these guys haven’t received the items. They told that they would wait 5 days and if the items didn’t arrive, they would ask me to pay $400 within 30 days. It was legit fee, so I needed to pay it. The company lost my phones on purpose, because they wanted to get more from me.

Read full review of Asurion
Hide full review
ComplaintsBoard
R
2:09 pm EDT

Asurion toshiba laptop - $200 wasted money on a worthless warranty

I bought a $700 laptop a little over a year ago. So when the folks at Office Max asked me if I'd like the extended warranty, I said "Sure! Not like I can go buy a $700 laptop everyday!". So I paid an extra $200 for a 3 year warranty. Loved the laptop, until it started acting really odd. If I picked it up from the front side, it would reboot. And every time I'd start a program, I'd get a grey screen. My husband and I took it to Office Max and the worker there agreed it was indeed a hardware issue. Luckily I still had all my paperwork and the company was good about sending the box right away for me to send it back in. Less than a WEEK later...my laptop is back, with a note that says "tested, passed, fixed". They did NOTHING. I was missing a rubber foot off the bottom of the laptop and they didn't even replace THAT. I've emailed them twice with no response. I am going to attempt a phone call and the BBB will be next. Buyer beware!

Read full review of Asurion
Hide full review
ComplaintsBoard
C
12:02 pm EDT

Asurion dell laptop

i bought a dell laptop 15.6 the hinge broke I just wanted it fix no big deal they offered to send me a gift card for half of what I paid they refused to offer their end of the deal I spent 40.00 for insurance I was told by office max they would fix anything and asurion is cleary not these are FRAUDS DO NOT BUY THIS PLAN YOU WILL NOT GET WHAT YOU PAID FOR

Read full review of Asurion
Hide full review
ComplaintsBoard
A
12:45 pm EDT

Asurion never received my money for returned equipment

I been waiting to recieve my money back from asurion for about 4 months and i have been lied to by customer service representatives as well as the supervisors...they always apologize and say they are sending my check which has never came thru...and then they say the will call me back which they never do...i will never purchase insurance thru them again...im so disappointed and feel manipualted and lied to every single time i call.

Read full review of Asurion
Update by Amberlynn mahabali
Jul 08, 2015 12:48 pm EDT

I agree i believe asurion insurance provides the worst customer service i ever had to endure.

Hide full review
ComplaintsBoard
S
4:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asurion warranty

I bought a Hoover Windtunnel Vacuum from Walmart, online in Sept. 2013. It just broke down yesterday Dec. 9, 2014. Its just been a little over a year, not good. Thankfully, I purchased a 3 year warranty! I figured I would have to take it somewhere to be repaired, or they would sent a credit card to replace it. Not so! They said, "We will send you a mailing label". A mailing label for my vacuum that weighs 30 lbs and stands 3 feet talI and I have no way to pack and protect it from being destroyed in the sending? Not to mention the weeks I will be without a vacuum through the Christmas season? How do I clean my house? This is unacceptable. I called to tell them so and explain I could get it fixed that day, but shouldn't have to pay for it. They said they won't pay for me to get it fixed. They also won't send a proper box, packing material, etc. That was up to me. They would just send a label. They CS agent ended his comment with, "You are not required to send it in, mam." Duh! I only have a vacuum that doesn't work, a warranty that is no good and a vaccuum service guy nearby that I will have to pay for.
Just to give some back ground, a previous Christmas, we bought two AirHogs for our kids. Cool little flying helicopters. They lasted until July of the next year (6 months) and then wouldn't fly anymore. My kids were pretty careful with them. They occasionally bumped things, but they didn't crash them or trash them. They just stopped flying. Not to worry...I had bought warranties! So I called. Couldn't get through. So I filed an online complaint. Problem was there were two copters on the same receipt and the online claim only let me file one. Back to the phone. I finally got through. They don't fix the helicopters. They can't replace them because they are seasonal. So they will send gift cards for the amount. But first, we have to ship them back. They will send mailing labels. I even got an email saying they were sending mailing labels. I never got mailing labels. I emailed. I called again. No one ever answered the emails. I could never get through on the phone (once I punched buttons for existing claim maybe?) I figured that was how they made money; people buy the warranty, they never do anything. I'll never buy a warranty again. Problem is, this had dragged on through October and I had already bought my shiny new vacuum with, yes a Walmart warranty.
Funny, while I was on the phone about the vacuum the CS guy first asked if this call was about the Air Hogs. I answered, "Well it could be, because you guys never followed-up on that claim" He was really sorry, but that warranty was now expired. HE would be happy to re-open the AirHog claim if I wanted to pay to extend the warranty though!

Read full review of Asurion
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
7:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Asurion cell phone insurance rip-off

Lost my iPhone a week ago...been paying ATT Asurion phone insurance for over 5 years and never filed a claim, until now.Insurance contract states Asurion will replace my phone with an equal or better phone within 1-2 days.

Day 1 of claim...sorry, we don't have any replacement phones for your iPhone 4s, they are on backorder, call back in 3 - 5 days. Day 2, still no replacement phones, call back in 3 - 5 days. Day 3, Asurion tells me they are happy to replace my iPhone 4s 64g with an iPhone 5 16G. Since I've never filed a claim, my "declining deductible" will only be $62.00.Uh...can you say not no but *** NO!

After approx. 1.25 hours of speaking with ATT and Asurion, an ATT customer service rep tells me I will be receiving an iPhone 5s 64g but my deductible will be $199.00. After another 30 mins. of "discussion", my deductible is reduced to $99.00.

Ok, I agree, just give me a *** phone. I truly believe Asurion and ATT's tactics are to frustrate the consumer to the point where they just roll over and give up. I'm there. Day 4, I check online for a tracking number on Asurion's claim form web page and now I'm getting a refurbished iPhone 5 64g.

I call ATT back, reinvent the wheel, go thru the WHOLE frickin' story again, and am told that I must contact Asurion. I call Asurion back, reinvent the wheel, go thru the WHOLE frickin' story again, and am told that a refurbished iPhone 5 has already been sent. After almost another hour of "discussion" and terminal hold time, Asurion customer service tells me that they will cancel the iPhone 5 that is supposedly already enroute, send me the iPhone 5s, and do me the favor of reducing my deductible to $99.00. Back to where I was a day ago.

Mind you that my iPhone 4s is a "tier 2 device" and the quoted deductible for a tier 2 device is only $62.00. Day 5, I log onto Asurion's customer phone claim web page to get tracking info and all I get when I enter my cell number is "invalid entry". MORAL of this tediously long story is...CONSUMER BEWARE! ATT AND ASURION DO NOT DELIVER ON THEIR CELL PHONE INSURANCE CONTRACTS!

SAVE YOURSELF THE TIME, MONEY AND AGGRAVATION, STICK 10 BUCKS IN A SOCK IN YOUR UNDERWEAR DRAWER EVERY MONTH AND THEN WHEN AND IF YOU LOSE YOUR CELL, GO BUY WHATEVER CELL PHONE YOU WANT WITHOUT HAVING TO DEAL WITH TWO OF THE MOST ASSININE COMPANIES I'VE EVER HAD THE DISPLEASURE AND MISFORTUNE OF DEALING WITH.Continuing ATT/Asurion drama. Yesterday I received an iphone5 64g refurbished cell phone. NOT the iPhone 5s 64g that I was promised by at least 3 different Asurion customer service reps and an ATT rep. Needless to say, i am disappointed that Asurion and ATT not only mislead me, they treated an excellent long standing customer who NEVER filed a claim before very poorly.

But wait, it gets better. IF YOU ARE A CELL PHONE INSURANCE CONSUMER ( SPECIFICALLY ASURION), YOU NEED TO READ THIS! After receiving the refurbished iPhone 5, I called Asurion. Note that I am unable to even log on to the Asurion claim web page, I enter my cell number and I get "INVALID ENTRY".

*** monkeys, don't they know that won't make me go away? But I digress, I call them and of course say "hey! what happened to the phone you promised me, you know, the iPhone 5s 64g?" Guess what? THEY HAVE NO NOTES ON MY CLAIM DOCUMENTING THAT I WAS PROMISED THAT PHONE.

Why am i even surprised? I'm so disgusted that I decide to file a complaint with the Better Business Bureau online. Done.Today I set up the voice mail on my refurbished replacement phone and receive a voice message from Asurion asking me to call them back to complete the REORDER! So of course i'm thinking Hallelujah!

Asurion is going to honor their promise. I call Asurion and am immediately transferred to their legal dept. Asurion rep tells me he is in receipt of my complaint to the BBB and gives me an opportunity to discuss my complaint. He assured me that they are more than willing to refund my deductible and I can return my phone if I am so unhappy.

And that leaves me where? NOT a very realistic option since I am already more than a week without a phone, which is my business phone. In all fairness, he promises to investigate my complaint while assuring me that I didn't have an iPhone 5s 64g so they don't have to replace my phone with one, kind of brushing aside the fact that they told me no iPhone 4s were available.

At the very least, I expect that this makes Asurion consider some additional training for their misleading (lying) misinformed (lying) unknowing (lying) agents so that they don't promise things to customers that they have no intention of fulfilling.MORAL OF THIS STORY: IF YOU'RE GETTING SCREWED BY ASURION/ATT AND IT'S NOT CONSENSUAL, SCREAM TO THE BETTER BUSINESS BUREAU, AT LEAST THEY WILL PAY ATTENTION!

Read full review of Asurion
Hide full review
ComplaintsBoard
H
11:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Asurion worthless extended warranty program

Asurion who provides extended services plans for OfficeMax and the OfficeMax assurance program is the biggest consumer fraud/rip off program I have ever dealt with. The Max Assurance plan exists to build additional gross margin for Office Max and their stores but with over 1000 complaints, terms of agreements not being fulfilled, and failure to fulfill the terms and obligations outlined in the service contracts, BUYER BEWARE!

I purchased a Serta Office Chair from Office Max #1341 on 2/17/13 and was sold the extended service plan by sales associate Maggie, I was told and as is outlined in their service program brochure, I had a three year chair warranty:FIRST LIE

I dealt with a broken arm on the chair with True Innovations in the first year, That same year the seat cushion upholstery was replaced by True Innovations. The replacement seat also broke so outside of the manufacturers warranty of one year, so I called Max Assurance and also emailed them a copy of my receipt. I also saved all my emails.

In their own plain language contract after three separate repairs, they replace the product: SECOND LIE

So I call Max Assurance and deal with Kerry a service adviser, who in the next interaction became a Supervisor...apparently Office Max's call Centers switch roles and responsibilities depending on which day you call ( fraud). The I spoke with Taylor who claimed she was a supervisor also and she told me there was nothing she could do for me if I wanted a replacement product even though True Innovations still stocks both this chair and the parts for it. Do not shop at OFFICE MAX because they fail to fulfill the terms and conditions of their products.and their extended Service Plans provided the ASURION. I intend to file a BBB complaiint and also review with an attorney their limits of liability and language in their contacts. The ASURION/OFFICE MAX relationship is a scam, and if you shop there or purchase an Extended Service contract from ASURION...you will be RIPPED OFF!

Read full review of Asurion
Hide full review
ComplaintsBoard
M
5:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Asurion worthless website

First off, you have to jump through a number of hoops to even get started. They want a signed affadavit that you have to print out, fill out, scan, and then submit along with a scanned copy of your ID. Then, once submitted, good luck hearing anything at all back from them. I heard nothing after a week, so I got back online and entered my information again. The site responded with "You already have an open claim, would you like to resume entering?" I clicked YES. It asked for my claim number. Since I never heard from them in the first place, I have no clue what my claim number is. So the help page tells you that you can enter the rest of your information and they'll email you your claim number. Okay, sure. I did that 4 times and still, no response, no email. I checked my inbox, my junk folder, etc... Nothing at all. So I go back to look on the site again. This time they tell me I already have a claim and would I like to continue pursuing it. Since that didn't work FOUR times, I found another button that said "Cancel Claim". Perfect. I entered the information required and it returned to the "resume claim" screen. Thinking that maybe my previous claim was cancelled, I entered the necessary information and... What a shock... It tells me I've already got a claim filed and would I like to resume it. I did this another 4 times, cancelling every time and asking for a response. Zip, nothing, nil, nada. Zero communication, nothing resembling any sort of progress. Okay, now I'm beyond frustrated. I find a "contact us" button. I click it and there's no entry box for your information, no chat, not even an email address to reply to. It just lists a number for Verizon Wireless.

That's it. Total and complete failure for this company. Want insurance for your phone? Don't go anywhere near these horrible people. Abject trash and abysmal customer service. Actually... NO customer service. Don't waste your money and please spread the word that this company is worthless. They should be embarrassed and so should Verizon and any other company that utilizes their service. Actually, their complete lack of service.

Worst customer experience ever. Asurion - Phoneclaim.com is truly the bottom of the barrel.

Read full review of Asurion
Hide full review
ComplaintsBoard
S
12:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asurion their business is a scam

These guys are just awful. They WILL find a way to make you pay the full $150 deductible, and then they will ship you faulty used hardware. If you crunch the numbers you are far better off to save the monthly fees and the $150 deductible and just buy a used phone if you need one. I'm on my 3rd faulty phone from them, and they are rude and manipulative to deal with. Avoid them! Consider yourself warned!

Read full review of Asurion
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
2:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asurion Overpriced scam

Purchased a silver HTC One from Sprint. (I carry 5 lines with them and have used them for years) I paid approx $200 for this phone. Three days later it fell out of my pocket and landed in a puddle of water. The Sprint store said I had to place a claim with Asurion. Asurion charged me $159 and was supposed to ship fedex next day as I put the claim in before 10pm.
Instead it took Asurion 8 days later to send me a phone, it was shipped 2 day ground instead of next day air and the phone is black even though the shipping invoice states they sent me the white (silver). So I have spent over $359 for a refurbished phone that isn't even the color I wanted and no one at Asurion or Sprint has been willing to assist in rectifying the situation. I know that the insurance doesn't promise the same exact phone but considering I only had it 3 days I really feel ripped off having to pay the deductible and getting a refurbished phone to add insult to injury.

Read full review of Asurion
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
10:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asurion broken refurb replacement phones

I have never had a pleasant experience with this joke of an insurance company, but this last time was by far the worst. Several years ago, I stopped even getting insurance on my phone because the hassle of trying to get a working replacement phone from Asurion was not worth it. This time, I initially filed a claim online for my Droid Razr Maxx due to a cracked screen. Easy enough process there, but when I received the replacement it was worse than my original phone. I was unable to make a call without turning on speaker phone, because of faulty audio. I took it to Verizon and they said it appeared to be a faulty device. I called Asurion and was connected with a very rude, insensitive female who offered me the sage advice of turning it off and on again. Eventually, she agreed it was not working and would have to be replace, again. I requested a new phone but she informed me all they had were "furbished" phones. I said I did not want a refurbished phone, I was moving soon, (Nov. 6) and needed a working device before then. She put me on hold for a few minutes and came back saying that instead of a "furbished" phone, she would send me a new one. I thanked her profusely and the call ended.

The phone got here today (Nov.5) and again, is refurbished, and yet again, does not work. I cannot sync ANY accounts with the phone. Verizon worked with me for 45 minutes before agreeing the phone was not functioning and contacting Asurion for me. Once again, I got a rude, ignorant person. First of all, it was difficult to even understand her due to her mumbling, but I could set that aside. Not everyone is good on the phone. She also asked me to turn the device on and off again. At this point, I explained to her that 1, I was upset about being lied to about being sent a new device, and 2, frustrated at still not getting a functioning device, and 3, I was now out of time as I am moving tomorrow. I needed to send the non-functioning replacements back and would figure out a way to fix my phone myself, because Asurion is obviously incapable of that. She just kept repeating to me that the earliest they could send me a phone would be tomorrow. I said, yes, I understand that, but I will be somewhere in the middle of the Pacific tomorrow, so that is not an option. It will be several weeks before I have an address again. Again, she said they couldn't send it out to me until tomorrow. This went on for several minutes before I was finally able to get her to understand I am moving and will not be anywhere to receive a phone tomorrow. She then asked, (very curtly), if there was anything else I needed assistance with but hung up on me before I was able to complete the sentence. I know the call wasn't dropped as I still had full signal and the time flashed as it does when a call is hung up.

I cannot believe how frustrating this experience has been. Being 6+ years in the Navy, I've developed a high level of patience and this has pushed me beyond my limit. If I had known all you offer are refurbished phones, there is no way I would have EVER gotten insurance through you. What is the point? I can find a phone for cheaper then my monthly payments and deductible, that works better, and I don't end up with a tension headache. I should have listened to the reviews and warnings I read online, but I like to give people, and companies, the benefit of the doubt. In this case, that was sorely misplaced. I will be warning all my friends about this.

Read full review of Asurion
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
5:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asurion ripoff!

Do not give these people any money!

They are a huge ripoff.

When you need to make a claim, they will charge you a deductible that is more than you current phone is worth, and they will tell you that the information in their brochure is not correct and you have to go to their website to find accurate information.

They wanted a $200 "deductible" for a 2-year-old phone that can be purchased on ebay for under $50, even though their brochure said it should only be $45.

Do not trust them. Do not give them your money.

I filed a complaint against them with my state insurance regulatory commission, and with the ftc bureau of consumer affairs.

If there is an attorney reading this, asurion is the best excuse for a class action suit I have ever seen.

Read full review of Asurion
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
5:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asurion fraudulent charges

This is a company who works with all the major cell phone carriers, including Verizon, with whom I had my contract. The contract states that for a deductible, they will overnight you a new phone.
I damaged my phone and they did overnight another Droid. However, it did not work, and had scratches on the face. They over nighted a 2nd phone, again it appears to be refurbished. This one worked though, and by then I really needed a new phone.
They provided return envelopes, which I used to return both phones (my original damaged one and their non-working replacement), within 5 days. I am now getting phone calls and letters stating they only received one phone and will bill my credit card $430.00.
I now see the web is full of this sort of complaint and they have already been part of a class action suit regarding this type of behavior. According to the very rude woman with whom I spoke again this week, there is no recourse, and no way to track the package back. So they can simply say they did not receive it and charge the consumer a ridiculous sum of money with no way to stop them.
I was also not told Verizon did not manage the replacement phones internally and used an external organization for this sort of thing.
I have contacted my state Attorney General to see what sort of consumer protection we have and I will contest this with my credit card company as well.

Read full review of Asurion
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
1:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asurion I feel ripped off

I recently purchased a cell phone from Metro PCS. I lost my phone and then filled a Insurance claim with Asurion. Asurion then sent me a down grade phone. Asurion claimed that they could not purchase this new phone I had. They could not upgrade me but I would have to except a down grade phone. Then they promised me if I purchased the exact phone they would reimburse me my money. That never happened. The excuses and nonsense began. First the documents needed must be faxed by the corporate store only. That was done. Then after several weeks they claimed they never recieved the fax. I had two confermations where they had recieved the fax. That did not matter they said. After submitting the documents needed again. I still never recieved my $400. I feel ripped off.

Read full review of Asurion
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
O
7:00 pm EST

Asurion not "total equipment coverage" by far

I am having problems with Asurion and Verizon. I started having problems around a month ago when my droid phone stopped charging properly. the phone "works", the battery "works" but the phone doesnt charge. I took this phone to the verizion store for help. the clerk tried to get it to work for several minutes unsucessfully then she called Asurion. after a min she asked me if a scratch on the phone was because i dropped it. i told her perhaps. She handed me the phone and the Asurion rep told me that i wasnt covered. I tried to explain the phone works its just not charging. this was to no avail. I told the rep to go ahead and cancel the Asurion service. The next day i put my Verizon service on hold.

Read full review of Asurion and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jason Wei
Jamaica, US
Mar 12, 2012 12:40 am EDT

They sucks

ComplaintsBoard
K
1:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asurion replacement phones metropcs

I purchased a new phone from MetroPCS less than 3 months ago for more than $170 for the phone itself. At the urging of MetroPCS I also took the monthly insrance for phone replacement, should something happen. A week ago, I dropped my phone and the screen went black. I filed a complaint and ASURION told me my new phone is OUT OF STOCK, NO LONGER BEING MANUFACTURED and offered me a piece of you know what, a $49 phone for replacement. I refused. They would not even let me pay more money to get a better phone. THEY SO SUCK. AND I blame MetroPCS also, as they HIRED this FRAUDULENT COMPANY to represent their customers. Shame on you MetroPCS. You can't even EMAIL Asurion, or speak to a supervisor. They hung up on me. When I tried to register with METROPCS I could not - they INSISTED on sending me a text message with an approval code - of course, since my phone is broken, I CAN'T SEE ANY TEXT MESSAGES. So, I could not even register with MetroPCS. Keith Stolte PS MetroPCS had NO TROUBLE taking my next payment! THAT worked. Wish I had never paid.

Read full review of Asurion
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
7:48 pm EDT

Asurion asurion insurance for t-mobile and att phone's are simply a joke

Asurion insurance for T-mobile and ATT phone's are simply a JOKE! Not mention the very high deduction price (like $90.00 for a REFURBISHED blackberry curve), they really send me phones with problems, like terrible usb port, not capable to charge etc… the paper work is extremely harsh and slow to make a claim. As of right now, I am making my third call to them because they said my picture id is too DARK…

Do yourself a favor and save the monthly insurance charge… but aside and get another on from ebay.

Read full review of Asurion and 1 comment
Hide full review
1 comment
Add a comment
M
M
MCMM
Corpus Christi, US
Feb 02, 2012 7:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My phone wasn't working so I filed a claim with Asurion and they sent out a replacement phone within 2 days. The replacement phone was defective, couldn't answer phone calls coming in, keys would stick and etc. I called and told them of this and they mailed another replacement phone in about 4 days. In the meantime, I am losing business with my cleaning service. My customers have tried reaching me, and I have not been able to use my phone to run my small business. The replacement phone arrived and it too is defective. After calling and speaking with the manager, I was told, (I'm sorry, but all we can do is mail you another phone of equal quality). I'm sorry, but did you say quality? None of the phones sent to me have any working quality what-so-ever, and certainly not one equal to the phone I'm trying to have replaced. I will NEVER, EVER use ASURION again. ASURION obviously is defective sending out only defective phones to customers and hoping there won't be any complaints! Sorry, but more and more people are going to complain if you continue to do business in this manner, ripping of customers. THIS IS ONE VERY UNHAPPY CUSTOMER WHO IS LOSING BUSINESS DUE TO HOW ASURION CHOOSES TO DO THIER BUSINESS BY SENDING OUT DEFECTIVE PHONES!

ComplaintsBoard
D
3:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asurion unprofessionalism

I was calling into Asurion to get a phone replacement. On the phone the operator asks me what phone I have . I told her a blackberry. Then she preceeds to ask me what is the model. I wasnt sure but knew it started with 83. She runs off fake model numbers as to mock me, then laughs and says they don't exist! Can you believe that! FAKE MODEL NUMBERS! Now I was pissed, but I as a mature adult I would be damned to give her the satisfaction of blowing a fuse! Where do people get off thinking they can hide behind a telephone. I thought employee was classless and egrigious! I figured it out that the model number was 8330. Now these incidents happen everyday, and this is not the first time an Asurion employee came off unprofessional or in other cases other operaters has acted out. It sucks cause for at the time your at their mercy, and just want a smooth transaction.It happens with a lot of over the phone transactions! I just dont want this one to go by! I want Asurion looks more closely into who they are hiring! With that said without the customers satisfaction, they wouldn't have a business. They are NOT Irreplaceable!

Read full review of Asurion and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
mekalove
, US
Apr 13, 2013 4:30 pm EDT

I love asurion they saved my life and were so helpful

ComplaintsBoard
M
11:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asurion worthless insurance

Company supposedly provides handset insurance for lost stolen or damaged phones. I submitted a claim for a lost phone on 8/19. The claim was denied on 8/21 because the company says that the phone has been used since the claim (no suprprise since it was stolen) They told me they know the number of hte person who is using the phone, but refused to provide the number, and said since its someone I know (a claim the refiuse to validate) they will not pay the claim. they referred me to T-mobile. T-mobile told me its impossible to know who is using the phone. I am turning this over to the local police, and am filing a BBB complaint. In my opinion this company is just a scam to steal my money every month. I've cancelled the Asurion handset protection on the other 4 phones on my account. I will never do business with this company again. The coverage is worthless. I urge you to be careful in dealing with this company.

Read full review of Asurion
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Asurion Customer Reviews Overview

Asurion is a leading provider of device protection and support services. The company has received overwhelmingly positive reviews from customers who appreciate the company's fast and efficient service. Asurion's customer service team is highly praised for their helpfulness and responsiveness. Customers also appreciate the company's easy-to-use website and mobile app, which make it simple to file claims and track the status of repairs. Asurion's coverage options are also highly rated, with customers noting that the company offers comprehensive protection for a wide range of devices. Overall, Asurion is a top choice for anyone looking for reliable device protection and support services.

Asurion In-depth Review

Overview: Asurion is a leading provider of technology protection services in the industry. With a strong focus on customer satisfaction, Asurion offers a range of services to protect and support your devices. Asurion has established itself as a trusted name in the industry, with key statistics and facts highlighting their expertise and reliability.

Services Offered: Asurion offers a comprehensive range of services to meet the diverse needs of customers. From device protection plans to tech support and troubleshooting, Asurion covers it all. Their services benefit customers by providing peace of mind, ensuring their devices are protected and well-supported.

Customer Satisfaction: Asurion's commitment to customer satisfaction is evident in the positive customer reviews and ratings they receive. Customers appreciate the prompt and efficient customer service and support provided by Asurion. Their dedicated team ensures that customer concerns are addressed promptly and effectively.

Coverage and Availability: Asurion operates internationally, providing their services across various regions. Their extensive geographical coverage ensures that customers can access their services wherever they are located. Whether you are in the United States or abroad, Asurion is there to assist you.

Pricing and Plans: Asurion offers flexible pricing options and plans to suit different budgets and needs. Their pricing structure is transparent, allowing customers to choose the plan that best fits their requirements. By comparing the different pricing options, customers can find the best value for their money.

Claims Process: Filing a claim with Asurion is a straightforward process. They provide a step-by-step guide to help customers navigate through the claims process easily. Asurion's efficient claims process ensures that customers receive timely assistance and resolution for their device-related issues.

Warranty and Protection: Asurion offers comprehensive warranty and protection plans for various devices. Their warranties cover a wide range of damages and malfunctions, providing customers with peace of mind. However, it is important to review the coverage and limitations of their warranties to ensure they meet your specific needs.

Additional Benefits: In addition to their core services, Asurion provides customers with additional benefits and perks. These extras enhance the overall value of their services, offering customers added convenience and support. The value and usefulness of these additional benefits contribute to Asurion's appeal.

Industry Reputation: Asurion has built a strong reputation within the industry, earning the trust of customers and industry experts alike. Their commitment to excellence and customer satisfaction sets them apart from other companies in the same industry. Asurion's reputation speaks volumes about the quality of their services.

Company History and Experience: With a rich history and extensive experience in the industry, Asurion has established itself as a leader in technology protection services. Their expertise and longevity in the industry are a testament to their ability to adapt and meet the evolving needs of customers.

Technology and Innovation: Asurion leverages technology and innovation to enhance their services. They offer unique and cutting-edge features that set them apart from their competitors. Asurion's use of technology ensures that customers receive the most advanced and efficient solutions for their device-related issues.

Privacy and Security: Asurion prioritizes the privacy and security of customer data. They have robust measures in place to protect customer information and maintain confidentiality. Asurion's commitment to privacy and security instills confidence in customers, knowing that their personal data is in safe hands.

Partnerships and Affiliations: Asurion has established notable partnerships and affiliations within the industry. These partnerships benefit customers by providing access to additional resources and services. Asurion's collaborations with trusted brands enhance the overall customer experience.

Conclusion: Asurion is a reliable and customer-centric provider of technology protection services. With a wide range of services, transparent pricing, and efficient claims process, Asurion ensures that customers receive the support they need for their devices. Their industry reputation, commitment to innovation, and strong partnerships make them a top choice for customers seeking reliable device protection.

Final Recommendation: For those looking for comprehensive and reliable technology protection services, Asurion is highly recommended. Their commitment to customer satisfaction, extensive coverage, and innovative solutions make them a trusted partner in safeguarding your devices.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Asurion customer service

Phone numbers

+1 (615) 837-3000 +1 (866) 760-9079 More phone numbers

Website

www.asurion.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Asurion?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Asurion Customer Service. Initial Asurion complaints should be directed to their team directly. You can find contact details for Asurion above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Asurion. Discuss the issues you have had with Asurion and work with their customer service team to find a resolution.