8/4/2009 11:58 AM
I had a dental hygiene follow up appointment today with Aspen Dental in Orange CT. The first thing they told me was that before I could get the follow up, that I had to pay for an balance due of $111.00 or more for the follow up. I disagreed because I had agree to paid up front the entire amount for the treatment of removing all my upper teeth and having a denture made to replace them, along with a lower bridge, adjustment follow ups and the dental hygiene procedures and one follow up for that procedure. I specifically told the accountant to give me on paper the details and cost of all that had to be done, before I even agreed to have the work done, which she did give me a spread sheet, with all the details.
I told her that I did not want any surprise fees later and specifically told them that I needed a specific type of pain medication after having all my teeth pull, which they did not comply with until I got angry and demanded for my original request to be comply with. I even brought in my primary care Dr's. Name from the V.A. so they could contact him as to my pain tolerance and why I needed that specific pain relief medication. They recommended me to take aspirin or over the counter pain relievers, which I new from paste experience that it was not going to relief my pain.
Before I got any treatment at all I paid upfront $1500.00 and then after paid $890.60 total of 2445.60. The accountant that spoke to who was not the same person I spoke to originally was rude and frankly did not know how to treat a paying customer and told me to leave if I was not going pay what I owed.
I still have follow up appointment for the denture adjustments which was also included in the original price. When I paid up the $890.60 I asked if that was it and the girl said yes, that I was all paid up. Considering that the spread sheet she originally gave me, plus discounts it totaled to $2980.00. According to the original accountant I was supposedly fully paid at 2444.60. The difference of the quote on the spread sheet from what I paid is a discrepancy of $534.40 which does not jive with the amount quoted this morning of $111.00 that I was required to pay for that follow up which is indicated on my page receipt for next appointment which was today of $27.00. How do you figure?
The dentist's recommendation was that I have all my bottom teeth also pull and have a denture made to replace them. I adamantly said not, so they suggested that I have a bottom bridge made for the missing teeth which were only two. I really felt that I did not need a bottom bridge, but they convinced me; after all they are the professionals. Now this partial bridge is a piece of some type of composite Acrylic material with two wires and two artificial teeth. The fit is horrible, because it constantly comes loose and I can not eat properly with it and my speech becomes slur when I talk with them on.