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1.5 1644 Reviews

Aspen Dental Complaints Summary

210 Resolved
1416 Unresolved
Our verdict: With Aspen Dental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aspen Dental reviews & complaints 1644

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Newest Aspen Dental reviews & complaints

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12:47 am EDT
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Aspen Dental charge for services not rendered

When I visited Aspen Dental for the first time, I ensured that my digital X-rays are transmitted from a previous dentist as I didn't want to go through another full mouth X-rays within a short period of time. The office manager in charge was handling it. Even though she was fully aware that she had my X-rays, yet my insurance company and I were billed for a full mouth X-rays of $115.00 I immediately alerted my insurance not to pay this amount as there were no X-rays taken by Aspen Dental.

It appears to me that this scamming is practiced on a regular basis to unsuspecting customers and insurance companies.

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ssstein
Dover, US
Aug 21, 2009 9:36 pm EDT

I think you are offbase to judge so harshly. People do make mistakes and could easily have charged the insurance company by mistake. I am sure if you had made a simple phone call to point out that you didn't have x-rays taken there, the matter would have been cleared up. Offices don't take "insurance fraud" lightly.
All in all, though, I would say you should choose another dental office because if you don't trust the office and your dentist, you should not have dental work done there. You and the Aspen Dental office will both be better off.

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9:38 pm EDT
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Aspen Dental con artist

This company will make promises to make you smile, But they will do nothing but overcharge you and do shabby work by unprofessionals, under qualified people. Good luck trying to get your money back for work not completed. They finance you thru GE money bank and never offer refunds. This company ripped me off for over $5, 000 and has ruined my credit because I refuse to pay the balance. They never did the work and what they tried to do was so sudstandard and poor quality I Did not accept it. Talking to the Home office also gets you now were. I went to a real dental office and when they saw the fit and poor qualiy they were in dis belief a professional could have messed up as bad as ASPEN DENTAL did. I have pictures if anyone want to see shabby work. Not even good enough for a dog. RIP OFFs is all I can say

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expert witness
Scituate, US
Oct 29, 2009 4:57 pm EDT

Aspnis OWNED by Ares Corporate Opportunities, call them at [protected]

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Aug 06, 2009 9:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Aspen Dental is committed to providing all patients with exceptional service and care. I see in reading this post and your other post that your previous attempts to resolve your issue with Patient Services was unsuccessful and unsatisfactory. Please call our Patient Satisfaction Hotline at [protected] or email us at patient services@aspendent.com. We will respond to you as quickly as possible, always within two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you.

ComplaintsBoard
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9:01 am EDT
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Aspen Dental very poor service

I have had very unsatisfactory service from this Aspen Dental. My son and I have for the past few years gone to this Dentist office regretfully. They cancel appointments without phone calls and their work is poor. I moved to Massachusetts 6 years ago from upstate NY and I have never had so many problems with a Dentist as I do currently from Aspen Dental. I have taken partial days off from work to take my son into this dentist office only to be told when I got to the office that his appointment was cancelled. When I asked why I did not get a phone call, the answer was, we left a message. They did not leave any messages anywhere. I have three phone numbers and three voicemails, non of them had any messages stating that the appointments were cancelled. I had to use my own personal time and lost it due to their neglect to be considerate and call to cancel. If a patient was to not show up for the appointment and not call to cancel 24 hours ahead of time (per their requirments) that patient gets billed $25.00 for not calling. What about when they cancel your appointment and do not call? Do they reimburse those who have to take time off from work to go to the appointment? NO, they don't. I did speak to the office manager about this the third time that it happened and told her that if it happens again I would be sending them a bill to reimburse me for my time off from work and my gas to have to pick my son up from school, drive him to the office, and then drop him back off at school. The office manager was apologetic, but I could tell that she was just pacifying the situation. Another complaint is that I have had 3 fillings replaced and a tooth pulled due to the poor dental work that this office provided. They did replace the three fillings without charging me, but when I had to have a tooth pulled, I was told by the office manager that I was not going to be billed for any of it. I had a tooth that was bad but could be saved with a crown. The dentist put the temporary crown on and did not mention that I needed a rout canal. About two to three weeks later I had the permanent crown put on. That was an experience in itself. The nurse that was helping the dentist did not numb me to take the temporary crown off, she stated that I would not feel it. I have no idea where she actually got her degree. The temporary tooth was cemented on with a temporary cement, and it hurt extremely when she yanked it off. I screamed and she said that it should not have hurt and that I made a big deal of it. One week later I ended up with a severe infection all the way to my jaw bone. I went back to the office and the dentist told me that she could not tell, without an x-ray, if I had an infection. She referred me to a rout canal specialist. I went to him the next day and he took one look at me crying and one look at my face, and said that he did not need an x-ray to tell him that I had an infection, he needed the x-ray to show how far the infection was. He took the x-ray and told me that the infection was all the way down to my jaw bone. I then had to make 5 visits to him so that he could drill and pack the tooth with antibiotics, along with me taking antibiotics and pain medications. I had called many dentists and was told that the route canal should have been done first to clean up the remaining tooth and to make sure that there were no signs of infection and no nerves. Everything was fine until about 4 months later, I lost the crown. I went into Aspen Dental and was informed that there was no way to put a crown back on the tooth due to the tooth was decaded under the crown from the infection that I had that caused me to get the route canal. I spoke to the office manager and told her that this was totally unacceptable and that I should not have to pay for the tooth to be removed due to the negligence of the dentist. She agreed and said that I would not be billed. I had the tooth removed and walked out of the office without having to pay. Well, that procedure was on December 30th 2008, yesturday, July 23rd, 2009, I received a bill in the mail for the cost of the IV Sedation. I called the office and asked to speak to the office manager. I was informed by the office manager that she just started at this office recently and was not familiar with my case. She did look at my records and I told her what had happened and that I was EXTREMELY dissatisfied with the service at that office. I also told her that I want my son's records and my records immediately and I will be looking for another dentist. She did appologize for the inconvieiance and informed me that they will have my records available for me to pick up in 24 hours. I do not and will never recommend this Dental Office to anyone. I have put a complaint into my insurance company and also to the Dental Association.

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Hilaire
Alton Bay, US
Oct 22, 2009 2:58 pm EDT

Just doing searches on Aspen Dental and came across this one. We are forced to go to an Aspen Dental after moving to NH from MA a couple years ago because they are the closest dentist to take our insurance (even though they are 20 miles away)...so I can feel your pain. Please be aware that Dr. Joanne Marian in Bolton is WONDERFUL and I love everyone in their office and miss them dearly. They are located on 117 in Bolton Center. http://www.boltonfamilydental.com/index.php My husband and I are almost toying with the idea of just dealing with the 2 hr drive each way to go there again because our experience up here has been such a nightmare.

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jul 24, 2009 2:13 pm EDT
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I’m sorry to hear about your frustrations. We want to help you resolve these issues as soon as possible so please don’t hesitate to call our patient satisfaction hotline at [protected]. Or, you can e-mail us at patientservices@aspendent.com and we’ll get back to you right away.

ComplaintsBoard
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3:34 pm EDT
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Aspen Dental rude employee

That Amy is a rude, rude person. I made an emergeny appointment, When they called me out back I told them that my employer hadent sent me a card for my dental ins. So she called, but unfortunately they had closed by that time, And she was scoffing and sighing the whole time looking through her book, really making me feel like a pos. SO I rescheduled, When I got home that night, I decided to give my insurance a call and low and behold I got an operator! And all the necessary info.

So I call the next morning get my info and she was still being rude, had me on hold for minutes. Finally another girl picked up, I was so thankful.

So I showed up the next afternoon, and I had forgotten my debit card, I didn't realize it would be a problem to jst give them my numbers which I have memorized, I told them tht my gf could bring the card by around fiveish and that the card was in my name. Most of the girls in the office didn't see it as a problem, but this ### did. Then she tried gettin a little lippy with me say that they had squeezed me in and I had showed up five minutes late. I asked her what she was getting at, and she said they had an emergency patient after me... blah blah blah. This was uncalled for. I'm not sure why she is allowed to get away with this.

All I wanted to do was pay to get these teeth taken out, and this girl seems to have a personal vedetta against me. I got news for this slutty ###, she isn't a dentist! She isn't important. She seems to think she runs the show down there. It really isn't about the customers anymore, it doesn't matter that I was suffering. I may not have a lot of money, and regret wearing sweats there, cause obiously this [censored] thought I was going to rip them off. So sorry I don't fit the image of someone who is trust worthy, in your eyes. I don't want any freebies, I pay my way!

All the other ladies down there are sweethearts. I don't know how they can work with this selfcentered ###.

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expert witness
Scituate, US
Oct 29, 2009 4:58 pm EDT

Aspen is OWNED by Ares Corporate Opportunities, call them at [protected]

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jul 24, 2009 8:39 am EDT
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Nick, I’m really sorry to hear about your experience with us. Please don’t hesitate to call our patient satisfaction hotline at [protected] with any concerns you may have. Or, if you’d like, you can e-mail us directly at patientsatisfaction@aspendent.com.

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5:34 pm EDT
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Aspen Dental poor service

i had some dental work 4 teeth removed 10 days later I was still in pain I called they told me to come at 430 they will try to sqeeze me in I got there at 407 tol the girl I had to go to work I would wait till 500 needless to say a 500 I left without being seen they put me in a room at 430 and never came back — needless to say im in a lot of pain also the partial plate they made is junk it dont fit so I cant eat they dont seem to care they took my money and ran with it I tried calling the number for paitent satisfaction they said their business hours are from 800 till 600 eastern time I called at 500 the recording said call during business hours and leave a message only the message box was full not taking any messages NEVER NEVER NEVER GO TO THIS DENTIST ALL THEY WANT IS YOUR MONEY FOR VERY POOR SERVICE

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Allie at Aspen Dental
East Syracuse, US
Jul 23, 2009 9:59 am EDT
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Melodie, I’m sorry to hear about your frustrations! We want to help you resolve these issues as soon as possible so please don’t hesitate to call our patient satisfaction hotline at [protected]. Or, you can e-mail us at patientservices@aspendent.com and we’ll get back to you right away.

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1:18 pm EDT
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Aspen Dental aspen dental =worst place ever

My mother just recently went to Aspen Dental for some tooth advice. Her teeth were hurting her so she decided to have them checked out. At Aspen, they told her the enamel from her teeth was almost completely gone and there was no fixing it, so they pulled out the majority of her teeth. During that procedure, they did not use enough Novocaine and she could feel every little cut and pull they were making. She told the "dentist" about how she could feel everything he was doing and he told her all she felt was pressure and that everyone says that to him. She was in total pain the entire time. She also bled for a looooong time. Also, immediately following the surgery, they placed her dentures in. They were SOOOO HUGE in comparison to her tiny mouth that she couldn't even talk... she had to slur her words and the saliva couldn't even stay in her mouth. She kept them in for one night and couldn't stand it anymore so she took them out in the morning. Her face was swollen quite a bit and she complained of pain for a few days. She went back for an appointment to have them fix the problem, and they made the dentures even larger! So she complained again and the "dentist" "TRIED" to fix them, which he failed because she put them in her mouth and said "they're still too big" and he got extremely cocky and said "well you can't know in 3 seconds." They would barely even fit in her mouth. They also keep charging her a nice handful of money every time she has to go back, but the only reason she's going back is to complain about their crappy service. I highly do NOT recommend this place to anyone. My mother is going through enough drama and it's ruining her life and her budget.

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elephant22
Richmond, US
Oct 25, 2010 1:34 am EDT

To the original poster:
What do you think will happen if you have a bunch of teeth pulled? It will probably be pretty sore for a few days. Of course new dentures (these are called immediate dentures since they go in immediately after your teeth are pulled) will feel like a mouthful, they are teeth wrapped with acrylic to hold them together, bigger than natural teeth. If you want them to feel completely natural, then quit complaining & put out the money for implants & bridgework to the tune of $35-55k. Otherwise take your economy dentures & make do. Your mom should have brushed her teeth to begin with to avoid this problem.

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Laura Dol
Shohola, US
Sep 04, 2009 11:25 pm EDT

I've been to an Aspen dental recently in Pennsylvania ( Scranton, Dickson city)..All I can say is I've had nothing but the best from them. Of any office I have been to in the last 20 yrs, I need to say that everyone from the receptionists, to the 2 office managers and the dentist himself ( Dr R.) ... They have all, on every one of my visits to their office been pleasant, understanding, willing and wholeheartedly makes sure my experience is an excellent one.

I'm a people watcher too and everyone I have ever seen walk out of that office has a smile on their face. Leads me to believe they are happy with their service.

This office informs me every step of the way of my process, always asking if I have any questions then answering them.

Laura

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jul 21, 2009 9:05 am EDT
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I’m really sorry to hear about your mother's experience with us. Please don’t hesitate to call our patient satisfaction hotline at [protected] with any questions or concerns you may have. Or, if you’d like, you can e-mail us directly at patientsatisfaction@aspendent.com.

ComplaintsBoard
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8:48 am EDT
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Aspen Dental trying to do work that didnt need done

I took both of my sons into Aspen Dental both to get check ups. One boy the told that he had cavities and would have to be taken care of. The other boy they said he needed a cleaning and it would cost four times the usual amount.
This in itself seemed really fishy to me. I stopped going there and took them to another dentist. The boy with the cavities was told he didnt have any at all. The boy with the cleaning was done at a regular rate of standard cleaning. Please if you read this don't go to aspen dental.

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DPJ
Bloomington, US
Aug 05, 2009 9:17 pm EDT

I had dental work done at Aspen 8/3 and was treated exceptionally well by all. I was not urged to have procedures that did not have to be done. The charges were reasonable for what I paid after insurance. I am so happy I decided to use Aspen Dental. I have paid more in a dental office and got much less. Also the office staff is terrific; the dentist very nice, and very qualified.

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jul 20, 2009 9:13 am EDT
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I’m really sorry to hear about your experience with us. Please don’t hesitate to call our patient satisfaction hotline at [protected] with any questions or concerns you may have. Or, if you’d like, you can e-mail us directly at patientsatisfaction@aspendent.com.

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11:27 am EDT
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Aspen Dental bad dental care

I had went to the Aspen dental with a toothache. They had told me I have 3 cavities and need a crown on the 4th tooth. The quote was $1800.00 for all of the work. I had asked my childrens dentist
( general dentistry) and now my dentist to tell me what he thinks. I was actually just looking for a price. He had told me there is nothing wrong with my teeth, just irritated gums. He aslo told me the one cavitie I had filled with Aspen dental would need to be redone in 3-4 months when my gum and tooth feels better. He prescibed me motrin 800 3x aday. That is a big differnce. My bill from aspen was going to be $1800.00 and the other dentist is $3.15 for motrin. How can they get away with ripping people off. We are on one income and every little bit helps-- this is rediculous! Someone needs to stop them from ripping people off. FYI -- get a second opinion or don't go to aspen dental!

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Mrs.Reason
Springfield, US
Dec 09, 2009 12:02 pm EST

I also am a patient with aspen dental and im so upset with this company! I went in with a toothache was told they needed pulled and i would need dentures, The dentist explained that my teeth were so loose that they were just going to fall out and cause me torment, ha little did i know that the torment was to come. I agreed to the procedure and he started extraction well he couldnt get me numb on the bottom, he told me it will be fast that they were so "loose" well two hours it took to torture me and remove my teeth with NO numby, but...the problem doesnt stop there I have been in and out of that office trying to get a set of teeth that fits, he actually sent me home with set #3 that does not fit i havent ate a meal that requires chewing in months, Im so depressed that I will never have teeth again, I will never enjoy food again I will never be able to go out in public again I will never speak normal again All because I was suckerd into removing teeth I should have never had removed, ,

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jul 20, 2009 9:15 am EDT
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Aspen Dental is committed to providing all patients with exceptional service and care. Please call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. and we will do or best to resolve any issues quickly and courteously. Thank you.

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11:47 am EDT
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Aspen Dental poor quality worse follow up

I am having a denture issue with the Concord Office. Of course I had to pay up front. They can not get the bottom partial to fit right after several “adjustments”, which means grinding off a little parts, they remade the lower partial which still does not fit and actually caused abrasions to the inside of my mouth. I have asked to see a different dentist but every time I go to the office I see the same guy who has not been able to get it right yet.

So here I am at a month later and my teeth still do not fit right. Monday I called the Patient Satisfaction line and spoke with Julie who told that Jen, the regional director, would get back to me with in 48 hours. 48 Hours just expired so I called back and spoke with Megan who gave me Julie’s extension (1279) I called back to Julie’s extension which was not answered nor was voice mail available after 15 rings. So I called back. This time Amber told me that the regional manager would get back to me sometime today (Wednesday) and that that was the procedure I had to follow.

When I informed Amber that that was not a satisfactory answer and I did not in fact have to follow the procedure I could instead file a complaint with the Better Business Bureau and the New Hampshire Board of Dental Examiners she seemed unconcerned and said “well that is your right”.

I looked Up Aspen Dentals record with the Better Business Bureau. They have a C- rating. That should tell you everything you need to know about Aspen Dentals supposed commitment to customer satisfaction.

In my personal opinion if you have a choice, use a different provider. If you have used Aspen Dental and are not happy file a complaint with the Better Business Bureau and the New Hampshire Board ff Dental Examiners the addresses are available on the web.

If my insurance had any other participating providers in the sate I would run away from this company. There commitment is apparently to something other than customer satisfaction.

Allie at Aspen Dental will probably post a comment that goes something like
"Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns." Don't be fooled I've been that route and you see where I am.

Of course in the off chance that someone actually dose try and resolve this I will post a follow up in the comments section. Stay tuned but don't hold your breath.

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Update by AnotherOne
Jul 16, 2009 3:33 pm EDT

Surprise, surprise Jen, the regional manager did get back to me and actually did seem concerned that the issue be worked out. She said she will follow up with me if needed after my appointment this afternoon. She did also apologized for the delay in following up.

Some confidence in Aspen has been restored. Final judgment will be with held until I get a final answer this afternoon.

Apparently the way to get Aspen to pay attention to your customer service needs is by posting to complaintsboard.com

Update by AnotherOne
Jul 16, 2009 9:24 am EDT

Well, I called the patient satisfaction hotline back to find out why I have not been contacted by the regional manager and was told that a message would be forwarded to the regional manager. When I asked how that would be different from the previous attempt I was told that I could expect a call by the end of today.

When I asked about the overcharge I was informed that I had requested an upgraded denture that was not covered by my insurance. Let me tell you I never consented to any “upgrade” I was not given any options I was just told that this is what would happen. I need to look further into what was billed since all I have are procedure codes that I do not know how to interpret. Oh yes, there was no explanation of the $9.00 additional charge I supposedly owe though the representative did say I was in fact due a $6.00 refund.

Back to the service issue: I asked that my issues be forwarded to the regional manager’s supervisor and was again told that the best the representative could do is forward the issue to the regional manager. When I again explained that Jen, the regional manager had already ignored the issue for the required two days I was told there was still no way of going any further. I asked for the representative’s supervisor and was told that was Julie, the first person I spoke to back on Monday. I asked for Julie’s supervisor and was told that was Ron, there was no way I could contact Ron directly and in any case he would not be in until 10:00. I reiterated that providing the same answer that had not worked satisfactorily in the past was not the path to 100% patient satisfaction. The representatives response was that I was going in circles and the call was going no where. I than asked how we could try another answer that had not been tried unsuccessfully in the past to stop going in circles and I was told the call would be terminated. I asked again and was eventually told to have a nice day and of course the call was disconnected.

So I called back. As soon as the call was answered I was informed that hanging up on me and not providing acceptable answers would make the issue go away. As it turned out I was somehow connected with Julie, though I don’t think she was the one who initially answered the call. I was informed that the regional manager had asked the office manager to contact me and that was the best I was going to get. When I indicated that I was not satisfied with the answers I was getting Julie got noticeably angry, maybe tense is a better term, and raised her voice. She told me again I had the best answer I was going to get.

When I asked Julie if she was familiar with this site she said she was very familiar with it. I suggested that she search for this post and informed her that her name would be mentioned in my update. Julie’s response was to tell me to make sure I use her full name she provided a last name (and spelling) of DeLair, hopefully I got it correct.

Anyway Julie continued to inform me in her raised voice that I had no other avenue to resolve my dissatisfaction. Get this, she specifically said, though I am paraphrasing not quoting, continuing to call the patient satisfaction line would not get me any closer to a satisfactory result. That speaks volumes about the commitment to patient satisfaction Aspen Dental has. Not that I’m surprised.

Update by AnotherOne
Jul 16, 2009 7:43 am EDT

Well Wednesday came and went and imagine my surprise that I was NOT contacted by Jen, the Regional Director. In all fairness I was contacted by someone in the local office and I do have yet another appointment today.

There is however another development. In discussion this issue with my wife last night I found out that Aspen Dental of Concord has charged me a little less than $600.00 more than the contracted rate allowed by the insurance company. In addition to that even though the billing representative at the office could not explain the discrepancy my wife was told we still owe an additional $9.00. Of course they refuse to provide an itemized list of charges. Just one more issue to discuss during my appointment with the Attorney General next week.

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10:54 pm EDT
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Aspen Dental horrible fitting dentures

I went to Aspen dental for fitting of complete dentures. I was fitted with temps that cut my mouth up so much it took me 6 months to be able to wear them without using benzodent for the pain. I was told over and over that the finished product would make it worth while. I was then fitted for the permanents which I went for 2 fittings. The finished product was so horrifying I left in tears. I was told it would take a while to get used to them and I could come back for adjustments. I went back 8 times for the so called adjustmants and in the interem I had so many sores in my mouth it was a bloody mess. I actually got an infection during the so called adjustments.
The teeth were so big I finally told them enough. I want the right size teeth not the donkey teeth you have nade me. I was fitted again only for the tops which came out worse than the first ones. I am so upset, feeling like I did something wrong. I paid a lot of money, trusted the Dentists to help me and I now have teeth that sit in a cup under the sink.I dont want to go to Court but I am left without a choice.

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carlos in Valparaiso
, US
Aug 21, 2009 1:27 am EDT

I am going thru the same thing you are experiencing. But the guy I went to yesterday told me I was coming in way too often, and o give these sore spots a couple weeks to see if they can work themselves out. My mouth hurts so bad I can barely eat anything soft! And I dont wear these dentures unless I am going out in public, and I dont dare try to eat with them. The only thing I want is a REFUND. I am sure a NORMAL dentist can make us a set of dentures that will fit, look good, and be painless. I am not wasting anymore of my time going back to these people, I am getting to another dentist before there is irreversible damage done that might make it impossible to even have dentures. Good luck to you and lets keep each other informed - could help in the long run.

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jul 15, 2009 4:51 pm EDT
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Aspen Dental is committed to providing all patients with exceptional service and care. Please call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. and we will do or best to resolve any issues quickly and courteously. Thank you.

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Aspen Dental rude-rip off

June 23, 2009

There are so many complaints out here in regards to this company, Oh boy do I have one, my son had really bad teeth, and no insurance, my husband and I paid for what needed to be done, which was basically to pull out all of his teeth Except for 5 or so on the bottom Because Aspen said it would be better to keep these for an easier fit, well, soon after the temporary dentures were placed he got such an infection, not once but 3 times, he had to go to the ER and get IV's so he wouldn't die! He has Asbergers so this is why the ball was in our court.
Well these temporary dentures are just that, cheap and made of God knows what and he was supposed to get the permanent ones, we made an appointment and they said we still owed them money, now this is After we shelled out SEVEN THOUSAND dollars..Yes 7 Grand! So now he has no teeth, and we’re out that much money.. Why can't we all get together and file a class action suit against them, a lawyer Must be interested somewhere! Please

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Update by susanrp
Jan 27, 2011 6:11 pm EST

I will put the word out to Everyone on my FB page and any other page I know of what type of business Aspen Dental is..Your company DIDN'T put a Smile on My Face..thats for sure. And Everytime I see my son smile, the so called "smile" he got from Aspen Dental I will have Nothing but contempt for Aspen Dental.Everyone that works for them down to the office cleaners should be Ashamed for the Rip Off company they work for, you have No sympaty Or empathy for your customers !

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AnotherOne
Webster, US
Jul 15, 2009 11:39 am EDT

Allie at Aspen Dental: you can see my comments in the comments section of the post “Aspen Dental Should be put out of business!” Two words about your customer satisfaction team Bull S&*%.

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jun 24, 2009 8:34 am EDT
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Susan, we’re very sorry and extremely disappointed that your concern has not been resolved. If you call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com our Patient Satisfaction Manager will personally look into your issue and get back to you. Again, we apologize. Thank you.

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Aspen Dental rip off!!!

I went to Aspen Dental a few weeks ago for a "Free" cleaning. All of the sudden I needed 4 cavities filled, 2 root canals, and I was told I was using the wrong toothpaste and toothbrush. They wanted me to take a loan out for $4, 500.00 ?!?! What!

My appointment lasted over 2 hours due to everyone trying to sell me something! Tests, mouth guards, toothpaste, etc.

I knew my teeth were not that bad so I went to another dentist. I did have 1 cavity that's it! It cost me $70.00.

I will never go back to that horrible rip off Aspen Dental again! I have told everyone I know never to go there for any reason!

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lalocamocasoka
, US
Jan 20, 2010 10:48 pm EST

They dont give free cleanings, stupid!

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jun 22, 2009 8:35 am EDT
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Aspen Dental is committed to providing all patients with exceptional service and care. Please call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com and we will do or best to resolve any issues quickly and courteously. Thank you.

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HOTA
Lincoln, US
Jun 19, 2009 8:39 pm EDT

YOU'RE CRAZY, THEY DON'T GIVE FREE CLEANINGS!

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Aspen Dental billing and extra services

I went to Aspen last year because I had some teeth that had been crowned and had broken under the crown. Of course I had to have x-rays and cleaning before they would even look at me. They automatically gave me a electric toothbrush and floride mouthwash. I had told them that all I wanted was the teeth pulled. They automatically totaled everything - never gave me an itemized bill - and after my insurances portion told me that it would be over $3000 but signed me up immediately for carecredit which I am still paying off! But they promised that this would be everything. I have TMJ so had to see the oral surgeon and I needed to get the teeth done. I had told them that I didn't want a partial to replace the teeth but after I had signed up for the carecredit they told me that was included - my fault I didn't make them redo it! They told me they would call me with the oral surgeon appointment because they didn't have his schedule available. Carecredit was already taking their payment and I had to call 2x to finally get the appointment scheduled - took the time off work etc only to have them call that week and say they had to reschedule it later (went in August - took until January to get the teeth pulled). When I went back for my check up after the extraction I was told I was all done - I had to remind them that they needed to do the partial plate. At each of the appointments to get the partial etc I was told that I didn't need to see the finance person because I was all set with my carecredit. Suddenly I started getting statements from them but didn't pay much attention because I thought it was just the amount remaining on the carecredit - the office tells me I am all set. Now I have a collection agency call me telling me that I owe another $1154 !

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Consum012c
Brattleboro, US
Apr 06, 2013 6:39 pm EDT

Went to this location in NH. Very Poor lead Dentist - drilled into wrong tooth. Bad customer support after dentist made mistake from the staff - refused to give me the original x-rays when they knew I wasn't going to return. Received a bill from this office after they said I didn't have to pay for the dentist mistake. 7 months later I had a tooth develop decay because they removed sanded or "cleaned" stains off which also removed the protective layer on the tooth. 1 year later I have had 2 teeth completely chip off because it developed decay so quickly due to the removal of the protective layer on my teeth. I had absolutely nothing wrong with these teeth.

Originally, when the dentist inspected my teeth, he spent probably a total of 2 minutes - if that - calling out to his assistant dental codes. I optioned to take things slowly before getting my wisdom tooth pulled. An assistant went through with the stages of cleaning. All which was proportionately payed by myself, or my insurance carrier per session. We finally set up the appointment to have my cavities repaired. During the session the dentist didn't start well. Instead of gently edging in with the needle, he darted in and injected me once which sent me on edge. Then he had to do a total of 5 - 6 injections in my mouth which I thought at the time was odd, and meanwhile, he kept asking me if it was painful. Finally, he started drilling, because my mouth was so numb it took me a little while to realize that he was on the top of my mouth and not the bottom. He drilled into the wrong tooth. I told to "stop" and told him " i don't have cavities on any of my front teeth, nor my top teeth.". He quickly asserted trying to convince otherwise by saying, "Well, that is the teeth we agreed on." I never even spoke with this dentist. I spoke with the lady who cleaned my teeth. All the dentist did was come in and do a pressure test on my teeth, calling out numbers to his assistant. Anyhow, he carelessly filled in the tooth he damaged - which I had to pay out of pocket to another dentist to go back and pull the filling a place another in its place. Then to top it off. My knew dentist wanted to borrow the original x-rays which he said I could return to Aspen. He said there are things you cannot see on just the copies. Upon request Aspen refused to give them to me. I told them, I have rights to them, my insurance paid for them. They sarcastically said, "No, your insurance paid to have our dental assistant take the x-rays." When I asked my insurance company if they would pay for another set they said they only pay for one every so many years. I left there without that dentist at Aspen pulling my wisdom tooth. However, after everything settled and my dental work was taken care of by other facilities, I got a bill from the corporate office for the tooth the dentist messed up. I then contacted this office and explained to them what the dentist did, and was not too happy about seeing this bill. Now, I have holes in my teeth where they sanding clean some coffee stains, also taking the top protective layer off my teeth. After they cleaned the areas they looked crisp white but had a different texture than the normal gloss coating. Nearly a year later, the area has darkened just a bit and a chunk of my tooth just pulled right out. This has happened on two of my teeth. Which I had no problem with prior. Overall, my experience at this place was miserable, and I am still paying for it.

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privateyegirl
Scituate, US
Jul 17, 2012 7:07 am EDT

Please join the class action lawsuit being filed. We need your testimony. Contact me at Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case.

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Jon Ricco
Keene, US
Jun 27, 2012 1:59 pm EDT

Aspen Dental is a Scam that preys upon the less knowledgeable and the anxious. They had me in just to look at me for a cleaning. This never happened before. The doctor said the hygienist wouldn't be available for a month so I waited. When I saw her a month later she did a gum examination and was rather pushy in that she wasn't sure If I'd get a cleaning today. They decided I needed a root scaling and they refused a cleaning. They sent me up front to be handed a bill for about 2100.00, 1350.00 out of pocket and a third appointment. I went to a dentist once who performed a cleaning the first day I went in and suggested a scaling next visit. When I told Aspen that they said they could lose their license performing just a cleaning when I needed a scaling. Aspen is equivalent to a Dental [censored]house. Stay away from here!

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dissatisfied1234
Keene, US
May 30, 2012 8:02 am EDT

Terrible customer service! X-ray tech did not follow procedure--never looked at paperwork (I hadn't even filled out the potentially pregnant section), insisted that I keep my earrings on during the exam. And overall, it was a very DIRTY PLACE! UNSANITARY! Nasty, dingy carpet, smudges all over the walls and linoleum. Everything seemed dirty--including the dental reclining chairs. A receptionist's children were running loose and causing mayhem. Dirty restroom. Dental tools were out in the open of a walkway, rather than under UV lights. The employees were yelling to one another about entirely non-related subjects. Poor customer service. I will not go there again!

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Ripped Off in Keene, NH
keene, US
Jul 18, 2011 4:41 pm EDT

This company is like a used car dealer. They raped my insurance, gave me quotes that were fake and under the amount I was billed for and tried to ram services up my bumm without my con.sent. I was charged 700.00 for a cleaning for half of my mouth, I was told the cleaning for the other half would also be an additional 700.00. My teeth were not bad since I just had a cleaning a year before. I was also given an open bottle of mouthwash that I found when I got home and was told I couldn't return it since it was open (35.00). They even tried to give me a 1.00 battery tooth brush with free life time .25 cent batteries for 235.00. I told them to stick it. When they were done raping the insurance c, ompany and sent me a bill that was 400.oo above the quote that was my part I told them "See Ya Later Rip Offs" when I told them we used up our insurance they would not allow me come back until the new year started. I then lost my job and was told they are having computer problems and they would call me back in the next day to get me in for some work. Well they never called back and when I called them they made up hokey reasons as to why I couldn't come in. I met one of the employees social and they told me I couldn.t come back u.less I gave them cash.. or took their credit service. Funny how the written quote I got was not honnored and they doubled the billing and then tried to extort more out of me. Warning to anyone.. don't use these rip offs they will drain every penny you have.

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katis
Keene, US
Mar 17, 2011 9:39 pm EDT

i just got my dental insurance and went for a cleaning knowing i needed some fillings. i read the reviews and i took all the money and credit cards out of my wallett. they gave me flouride without asking and then charged me for it because my insurance doesn't cover it. i opened my wallett and showed her i had no money she said i can just pay for it later. the reciptionist said they would call me with an estimate to have my teeth fixed..never did. i called them 4 times and never heard back. they set up my next cleaning apt. but i never went because after 6 months they still wouldn't give me an estimate. i think it's becasuse they saw my empty wallet. i found a new dentists and i trust him 100% i don't have to hide my money.

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Tammy Pelland
Fitzwilliam, US
Dec 07, 2009 9:17 am EST

had the same exact thing happen to both me and my husband, went in for dental appoint, said I need
a ton of work down, said this is the total, and signed both of us up for the carecredit, charging the total amount
mind you it went well over there estimate and we also had dental insurance, and they paid most of the bill
got 2 bills, 1 for 2, 000 and 1 for 3, 000. call them to have them fix it. said they would take care of it
well lets say 1 was taken care of from 2, 000 to 500, big difference, but mine, just notice still being charged 3, 000
all hell is going to happen. as soon as I'm done typing this, I will be calling them.

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Devlin
Keene, US
Jun 15, 2009 6:52 pm EDT

I went there and felt like all I was, was a wallet ripe for the picking!

I went for a tooth that had gone bad and broken as well (interesting to see even the quote was approximately the same!). They did an exam and x-rays (I do like the actual dentist she should open her own practice) but after the exam I was taken to the "consultation" office where the consultant refused to talk about any of the denture options except the most expensive one.

I was told this person no longer works there, but after seeing a posting this current I am very hesitant on returning.

I have since gone back and talked to them. Though I am glad the other person is no longer there I am still leary just for the fact that through searching Google it seems to be a systemic problem through the Aspen Dental chain of offices.

If I do wind up going with them for my dental work I would hope they realize some of us don't quietly take it... we respond LOUDLY...
When I started with my employer I was empressed with what was told to me during training. "Treat the customer as you would like to be treated." I do, and I expect to be treated the same.

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jun 11, 2009 9:05 am EDT
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Kim, Aspen Dental is committed to providing all patients with exceptional service and care. If you feel you have an issue that cannot be resolved by the Aspen Dental office you visited, please call our Patient Satisfaction Hotline at [protected] or email us at patient services@aspendent.com. We will respond to you as quickly as possible, always within two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you.

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Aspen Dental I dont know yet...

So far in my quest for better oral health I have been to Aspen Dental in Augusta Maine three times now. Once for a check up, and twice for four fillings. I am going for my fifth this afternoon. So far they been great to deal with but recently my four fillings (two next to each other on top and two next to each other on bottom, same side) are beginning to hurt the bottom the most. Every once in awhile I can feel gritty-ness when I chew gum and believe that my fillings are coming undone. Arent these supposed to last forever? Also my top two fillings are good and dont hurt, but the dentist made a "bridge" between my teeth and cant floss in between my teeth. I have called and told them about this and will be seeing a dentist tonite when they do my fifth filling. I know I have bad teeth but a filling shouldnt hurt to long after procedure... just wanted to get everyones opinion on this especially before I go and get my four wisdom teeth out by them. Thanks everyone!

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Update by gbpatsfan
Jun 10, 2009 10:27 am EDT

I will give you all an update when I get home tonite. Being a big guy when I tell them to do something and get it done, they better do it. Im not in to letting anyone or any company roll over me.

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StillSmiling
Nazareth, US
Jun 10, 2009 6:01 pm EDT

It is unbelievable the amount of complaints this company has. I was one of there "office managers" or should I say high pressure salesperson. Everything, every complainant says I agree with. This business is not about providing quality dentistry. It is about making money off the under served dental community. It is disgraceful. Please spread the word before more people lose there hard earned money and there TEETH!

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jun 10, 2009 1:27 pm EDT
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Gbpatsfan, Aspen Dental is committed to providing all patients with exceptional service and care. If you feel you have an issue that cannot be resolved by the Aspen Dental office you visited, please call our Patient Satisfaction Hotline at [protected] or email us at patient services@aspendent.com. We will respond to you as quickly as possible, always within two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you.

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Aspen Dental first visit

I can't understand with so many complaints this company is still in business. About 6 months ago I decide to change dentist because Aspen is closer in location. Went for the initial visit and they told me I needed 2 root canals and teeth pulled at the sum of $3000.00 dollars ! I have never had any trouble with my teeth. I decided to stay with the dentist I have and just make the longer drive. When I told him about this and showed him the estimate, he assured me that none of that work was needed. I also have a friend who did the same went for a consultation and was told similar but her estimate was $5000.00. ! Again absolutely nothing needed her teeeth are fine so, , , beware they are ripping off the public and I really want to know how they can do this legally?

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Update by lucy
Jun 11, 2009 12:11 pm EDT

Allie, Aspen Dental is a scam.. I stated the facts .. I didn't need any root canals, my teeth are fine! I'm not calling you customer satisfaction ### hotline.. nice try ! What a generic statement. Aspen is ripping off people, , I have worked in the customer service field for most of my life and I never sell or suggest anything to people that isn't right. Always good for business?... maybe not but at least I can sleep at night .. can you? You should consider other employment.. hopefully Aspen will go under if enough complaints are heard and people stop going.

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StillSmiling
Nazareth, US
Jun 10, 2009 6:02 pm EDT

It is unbelievable the amount of complaints this company has. I was one of there "office managers" or should I say high pressure salesperson. Everything, every complainant says I agree with. This business is not about providing quality dentistry. It is about making money off the under served dental community. It is disgraceful. Please spread the word before more people lose there hard earned money and there TEETH!

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jun 09, 2009 9:24 am EDT
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Lucy, Aspen Dental is committed to providing all patients with exceptional service and care. If you feel you have an issue that cannot be resolved by the Aspen Dental office you visited, please call our Patient Satisfaction Hotline at [protected] or email us at patient services@aspendent.com. We will respond to you as quickly as possible, always within two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you.

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Aspen Dental non disclosure of fees & services

Account Lisa Russo #[protected] service for daughter Lea.
Lisa Russo is a single mother with 2 children to raise on her own, and a health problem (MS) that drains her energy and for which she should avoid stress. She works full time and maintains health/dental insurane for the children which is of major help to her. Lea Russo was diagnosed to have 4 impacted wisdom teeth and needed oral surgery. Lisa Russo was assured that the procedure was covered by her insurance plan. Aspen Dental went outside of the covered network in engaging an oral surgeon thus resulting in a horrific dental bill which she can ill afford to pay. Lisa was never informed of their choice of oral surgeon, nor of the resulting charges - in advance - thus she was not given a choice to reschedule with another network oral surgeon or other provider of dental service. Prior to this Lisa Russo has been an excellent client and paid all charges on a timely basis. This mother needs help on recourse.
This is being written by her sister, at paralegal, who can be reached at: [protected]@searchexperts.com Thank you.

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Allie at Aspen Dental
East Syracuse, US
Jun 11, 2009 11:58 am EDT
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We’re very sorry and extremely disappointed that your concern has not been resolved. If you call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com our Patient Satisfaction Manager will personally look into your issue and get back to you. Again, we apologize. Thank you.

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Aspen Dental terrible customer service and expensive

I've been to Aspen Dental four times in the last year. The first time they 'lost' my appointment and said I'd have to reschedule... even though I had my appointment card with me. Despite my complaints, I rescheduled.

Second time I went they did only my x-rays and then told me I needed to schedule a cleaning -separately-... who does that?

Third time I went I had to wait just over an hour over my appointment time to finally get in for my cleaning. The cleaning went well; no complaints there. The cost was reasonable ($70) and I was happy besides the wait.

Fourth time I went, today (May 13, 6 months later), I waited over an hour AGAIN... my appointment was at 4. I checked in at 3:50 and sat for nearly an hour. Finally, i went to the counter to ask how much longer it would be and 10 minutes or so later I was taken in. Keep in mind they close at 5 so I was fearing a rush job cleaning. For some reason they INSISTED that I have x-rays done AGAIN (just had them done 6 months ag0). I had to actually refuse before they dropped the idea. When I got to the chair I sat for another 10 minutes. Finally the hygienist came in and used the pick to clean between my teeth for about 10 minutes... picking too far in and making me bleed everywhere. She kept apologizing for it so I figure it wasn't supposed to happen. Then she said I'd have to come back at a later date for the polishing and everything else as my gums were bleeding! I imagine it was more the fact that it was now 5:20... they were closed. I went to pay and was greeted with a $160 bill! $160 to scrape my teeth for literally 10 minutes. I asked if this was including my near future visit to finish my cleaning and I was told no.

Needless to say I'm done with Aspen Dental... I've never had a good experience and their pricing is VERY shady...

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CarrollS
Dorchester, US
Sep 01, 2009 10:22 pm EDT

I just spent 3 hrs at the Wausau, WI office & now I am worried. I did all my x-rays, exam & then off to the finance office. I knew I was getting full dentures. I chose the most expensive due to my age & the fact that they are guaranteed for 7 years vs a cheaper model. I was rather shocked when I got the bill for today (the exam & xrays were FREE)...was $2690. I didn't get anything itemized but intend to call them tomorrow & get an itemized list. If the exam & the xrays were free & the dentures are $1599 (less at $600 coupon) was is the other $1691 for? I did have impressions done but they can't possibly cost $1691! Maybe it is the follow up appt or the "healing" dentures. The follow up appt will be the day after I get my extractions (at an oral surgeon) & then 6 mos later I will get permanent dentures. I definitely need an itemized bill. I don't know that my insurance will just send me a check like they said. Now I wish I would have seen this before I spent all this money & hopefully the dentures will fit (I have an extremely small mouth)...

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StillSmiling
Nazareth, US
Jun 10, 2009 5:58 pm EDT

It is unbelievable the amount of complaints this company has. I was one of there "office managers" or should I say high pressure salesperson. Everything, every complainant says I agree with. This business is not about providing quality dentistry. It is about making money off the under served dental community. It is disgraceful. Please spread the word before more people lose there hard earned money and there TEETH!

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Aspen Dental fraudulent billing/unskilled office staff

BEWARE these are the worst dental providers out there! Fraud Alert-billed me and my insurance company for services/products that I did not order and when I demanded a refund, it was refused. I was told I HAD to purchase said product though I did not request it. OFFICE STAFF IS UNSKILLED, LIARS AND CHEATS. Had a dental appointment on 5/11/09 and office staff left in the middle of a proceedure. Find a PRIVATE PRACTICE DENTIST IN EVANSVILLE AND STAY AWAY FROM ASPEN DENTAL.

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ConsumerBWare
Hughesville, US
Sep 09, 2010 10:13 pm EDT
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Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us

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1AngryCustomer
, US
Sep 07, 2010 12:26 pm EDT

I agree. The office manager told me that my insurance was only 60/40 and it is actually 80/20. The truth was that they were over charging. They would not let me see an itemized statement of the charges, she only provided me with the treatment plan. Very rude. Hateful. Unprofessional.

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StillSmiling
Nazareth, US
Jun 10, 2009 6:09 pm EDT

It is unbelievable the amount of complaints this company has. I was one of there "office managers" or should I say high pressure salesperson. Everything, every complainant says I agree with. This business is not about providing quality dentistry. It is about making money off the under served dental community. It is disgraceful. Please spread the word before more people lose there hard earned money and there TEETH!

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
May 13, 2009 8:45 am EDT
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Aspen Dental is committed to providing all patients with exceptional service and care. If you feel you have an issue that cannot be resolved by the Aspen Dental office you visited, please call our Patient Satisfaction Hotline at [protected] or email us at patient services@aspendent.com. We will respond to you as quickly as possible, always within two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you.

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Aspen Dental aspen denatal

All I have to say about aspen dental is, whats a rip off!
No joke. You know, you except that you pay someone to o a good job, right? No with them. My complaints is regarding aspen dental, the one in latham, ny 12110. I was there this week and the doctor and the insurance lady were extremely rude.
Even though I had an appointment, the doctor rushed with me. She was not wearing any goggles or gloves and didn't even numb my mouth before starting of the procedure. After all I was paying for the services its not like I was getting them for free.
The insurance lady was occupied with non work matter and didn't care at all.
Something else that really pushed my button, was the doctor spoke in a loud tone, alomost like has if she taught I couldn't speak english, and didn't bother to anwser my questions. And let me tell you, this started when I had my first visit with them. They seriously need to take some actions on them, like change their staffs or what not, beause I can tell you this for sure, that I will not be going to them again!

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Allie at Aspen Dental
East Syracuse, US
May 07, 2009 8:53 am EDT
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Aspen Dental is committed to providing all patients with exceptional service and care. If you feel you have an issue that cannot be resolved by the Aspen Dental office you visited, please call our Patient Satisfaction Hotline at [protected] or email us at patient services@aspendent.com. We will respond to you as quickly as possible, always within two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you.

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Aspen Dental billed before finalized agreement

I was seen once and was already billed for a loan that the hooked me up with and I had nothing done and now the loan company had aready paid them in one day from seeing them and I cancelled my appointment because I wanted to get a second opinion because the amout the were seeking was way over what I was told from my sister that I should pay and to go see her dentist. They already billed me for 5820.35 and I haven't even had one tooth removed. I talked to the loan company and they said I had to dispute it because they paid them and now I have a bill for 244.00 a month because aspen was already paid. I really hope aspen gives the money back, shoot what if I died tomorrow and never had the procedure done, then what?

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Update by GUY GARCIA
Apr 28, 2009 8:09 pm EDT

VERY UPSET, DON'T WANT TO PAY A LOAN COMPANY BEFORE I WAS SEEN AT THE CLINIC AND HAD ANY WORK DONE BESIDES I HAVE DENTAL INSURANCE WHICH SHOULD COVER WHAT WAS DONE THE ONLY TIME I SEEN THEM AND THE LOAN COMPANY ALREADY PAID THEM IN ONE DAY, HOW DO YOU THINK MY ATTITUDE IS?

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aspendentalrippedmeoff
augusta, US
Aug 09, 2009 12:06 pm EDT

This loan company always does this. I think they give incentives to dentists. Even when I tell the dentist I'm paying my copay in CASH they try to get me to go with that ridiculous care credit. "It's no interest for 18 months". Guess what there dental people, I don't care, I pay cash or I don't get it fixed. But they push it on you anyways! Glad I threw the brochure away! Heck if you'd have used a visa or mastercard they'd have reversed the charges.

Contact your attorney general. Search google and see all the complaints aspen dental has against them! Find a lawyer who would sue and take a percentage if they win. If I were a lawyer I'd be all over this. Heck there may be a law suit for all I know. If there isn't it won't be long before there is.

The only good reviews from this monkey outfit is from their employees. They want to keep their jobs. I am sure they get a percentage of what the services cost. They work off of commission and so do the dentists, that's why they try to make it expensive, bill you and then get the money they got from you also from your insurance.

These people aren't dentists, they are scam artists! Real dentists wouldn't want to have this type of reputation. I mean seriously if you saw a new dentist in town and knew they'd work at Aspen Dental in the past, would you go to their practise? Even if you lived in the back woods and they were the only dentist in 50 miles? I think not!

Aspen Dental Customer Reviews Overview

Aspen Dental is a well-known dental care provider in the United States. The company has received numerous positive reviews from satisfied customers. One of the most notable aspects of Aspen Dental is its commitment to providing high-quality dental care services at affordable prices. Many customers have praised the company for its friendly and professional staff, who are always willing to go the extra mile to ensure that patients receive the best possible care.

Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.

Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.

Aspen Dental In-depth Review

Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.

Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.

Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.

Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.

Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.

Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.

Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.

Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.

Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.

Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

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