Aspen Dental reviews & complaints 1639
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rough handling physical abuse
On Friday the 31st of July, I went to Aspen Dental, on Walden Avenue, in Cheektowaga, NY. I asked for Dr. Singh and Dr. Tin rudely replied that I'm here today. He asked me to open my mouth wide, and I could not as the left side of my cheek was badly blown out, I had five abscessed teeth, and I told him that I could not do it. He grabbed my cheek and forced my mouth open, causing me to scream out in pain, aggravating him. When he was finished he told me that he had the nurse call in a prescription to my pharmacy Cy's on Bowen Rd in Elma, NY. When we got there, the Pharmacist said no one called, so he called the Dr. He came back and said that the Dr was rude to him and said that I was not entitled to any medication. The Pharmacist said that he could not believe it, he said, you are badly swollen, and in pain, such abuse of a patient. Later that evening I called Aspen Dental and left a message for Dr. Tin, because I had excessive bleeding, he did not return the call as was promised me. Also they quoted me a total of $1444.00 for the entire surgery, then I find out when I got a bill they were charging me over $1900.00. I hope you accept this complaint fromPatrick McCloskey, [protected], 81 Bush Gardens, Alden, NY
broken dentures several times
I had purchased a set of dentures two yrs ago..Before my warranty ran out the manager told me I had to pay for a repair that it was my fault...I posted a complaint to the posses off customer website..days after that the manager contacted me and was upset I made a complaint and made an appointment on June 2373rd for a new set at no cost...since then the dentures have broken several times...my last visit was March 30th..going there again to fix my upper teeth...and was told by the dentist I am costing her too much money and I am not chewing my food correctly...I am still without teeth I am currently seeing another dentist for new dentures. I wrote to the Saugus center requesting my money back..I have not yet heard back...this has caused me my health...mental emotional damage and my dignity...i am filing a complaint with the bbb. The general attorney ... I am so frustrated and u am not eating...I want to contact corporate..I don't intend to let this go. Joan Johnson at joanie.joanie.[protected]@gmail.com
incompetent
I discussed a treatment plan with the office manager. I asked several times if the price she quoted was for EVERYTHING from start to finish. She assured me it was. She had a sample selection of dentures in her office & asked me which denture I was interested in. I selected the Comfy-lights. This was the only time I discussed with anyone the denture I was purchasing. My agreement was for extractions, sedation, a temporary denture & a permanent denture. I paid my agreed quote in full. A Rx was to be called in to my pharmacy for sedation. I went to pick it up. No one called it in. Aspen Dental told me to come on in the office, they had the medication there & would give it to me. I was to take the drug 1 hour before my procedure. They give me 2, check on me in 15 minutes. Nothing happens.They give me a 3rd, check again, nothing. They told me they could not do the procedure that day, because there would not be enough time. I left the office & right on schedule 1/2 hour later the drug takes effect. I took a week off work for this. I rescheduled another appointment & took another week off work. The day before I was scheduled I received a call that they could not do the extractions because there wasn't a dentist qualified to extract under sedation. I told them this was my 2nd attempt & I was off work for another 2 weeks, they had to send me to another location. They agreed. I went to have impressions done for my final denture. Nothing was said that I owe more money. My new denture will be done in 2 weeks. Today I went to my appointment & was told I now owe $500. Excuse me? I am paid in full. We did not charge you for your final denture. I asked them what my ENTIRE bill/expense would be on my very 1st visit. I want the GRAND total. Now I'm told I must pay another $500. I am beyond livid. This has been a terrible experience from the very start. Never has anyone returned any of my calls as promised. They know they are in the wrong. I've paid nearly $4000 & my insurance pays 50%. $8000 & I still do not have a permanent denture & I have no idea where to go from here.
Three procedures done at Aspen Dental. Wisdom teeth surgically removed (never had a consult.) Whitening (no consult or warning of pain.) Two veneers replaced (seated incorrectly, damaged top gums and exposed grounded down teeth, resulting in constant pain.)
I took my 11 year old son to Aspen Dental and they found some cavities. After all the xrays and cleanings, I was told that Aspen Dental doesn't work on children. The would not fill his cavities.
DON'T TRUST ASPEN DENTAL! THEY TELL YOU YOU NEED WORK THAT WILL COST YOU THOUSANDS! THEY LIE TELL EVERYONE YOU KNOW TO STAY AWAY FROM THIS PLACE!
First visit-- waited for over 1hour and 45 minutes. I left. Second visit--waited for over an hour. I left. Missy and the other receptionist were very rude to the customers. Not at all for the customers, even if they say they are. Total rip-off
More pictures
I agree !
I aGREE !
Aspen Dental is a total rip off stay away! They tell you need DENTAL work you do NOT need..never again will I go there .my first and last time crooks
Inferior dentures and they woudn't discuss correcting them with me. The doctor was pushy
terrible dental office
I scheduled an appointment with Aspen Dental in Waterbury because it was the place with the soonest appointment available since I have tooth ache. one hour right before my appointment I get a call from some receptionist name "Rosie" telling that she was sorry but my appointment had to be cancelled because the Dentist had an emergency and they didn't have any body else available to see me. I mentioned to her that I was in pain and when was the next appointment available she paused and then came up with an appointment the very next day. Since I previously switched my work shift to go to this appointment I told her to give me the appointment and if anything i'll call to cancel it. I told my husband what happened to me that they cancelled my appointment and he called them up and spoked with Christine. He gave her an ear full of how irresponsible that was for them to doespecially one hour before my appointment on my first appointment. He told them how unproffesional that was. Christine puts him on hold and came back saying - that Rosie did not canceled my appointment but she told me to come in a little bit earlier since they were short on staff...when he got to the place there was no friendly staff or no one to welcome you. I wrote my name on a signing sheet and sat down. I saw the receptionist walking around and never would check the signing sheet so I go up and introduced myself. she told me that it was going to be a long wait about 2 hours and I agreed to just wait. when I sat down there were people who I started a conversation with that told me they had been waiting for over 3 hours. when they finally called me, the dental assistant didn't even told me her name and just took xrays of the affected area since they told me that they couldn't do anything else that day since they were so behind and short on staff. then the dentist saw me and told me that I needed to come back to get an extraction done...the dentist was looking at the xray talking on back of me instead of examining the xrays and turn towards me to explain face to face my situation---so I waited 3 hours and a few minutes just for a 5 minutes consultaion? then the dental assistant took me to see Rosie who was going to give me the appointment for the tooth extraction who was not friendly at all- honestly, I was disgusted by her coldness and unfriendliness. she told me it was $96 and that I needed to pay it in order for her to give me the appointment. I told her --that this place was disgusting, cold and her unfriendliness and lies made it even worst - I told her i'll rather suffer in pain then to spend my money in such an unprofessional place! I cant wait to get my insurance statement to see what they billed for! please stay away from this horrific and unprofessional place - you will be glad you did!
false diagnosis
I have never written a negative review in my life but felt like others who are looking for a local dentist or current patients uneasy with an Aspen diagnosis need to be warned. When I visited Aspen for the first time they diagnosed me with early periodontal disease and the dentist said I had significant bone loss. They rushed me in to meet with the Office Manager to discuss my payment plans for the gum treatment. This surprised me as I'm young, have always had excellent gum and tooth health, am very careful about hygiene and hadn't experienced any symptoms. I went to another dentist for a second opinion today. Both she and the hygienist who examined me and studied the x-rays from Aspen said I didn't have any indications of gum disease at all and my bone level looked totally healthy- which was more consistent with my dental history and past visits to other clinics out of state. There were several things that made me uneasy with Aspen during my visit but was still surprised (though relieved) to hear their diagnosis was untrue. I would recommend a 2nd opinion if Aspen suggests you have work done in your mouth!
I as well as told that I had periodontal gum disease. I went there because my top molar was chipped and the filling had shifted and wasn't in place anymore and I was in a geat deal of pain and discomfort, so when the dentist sat me down and started examining my mouth she got the tooth pick or scraper out she placed it in between the gum and the tooth itself and proceeded to tell me that she was checking out my gums and it was just routine and that she shouldn't be able to fit the pick down that far in between the tooth an gum so that's what she was doing, then she started and began to rattle of a number for each and every tooth that she checked "A number system of 1-10, 10 being the worst" then she was done with that part then checked the actual tooth that was in pain and said it should be pulled, that stunk but thats not all she then diagnosed me with periodontal gum disease I was shocked because not more than 3 months Prior I had my other top molar extracted for the same reason, so I declinedand and just had it extracted then called my dentist from before and she said that there was no way i had periodontal gum disease!
not a reputable company
Never go here! They tried to push me into a very expensive "deep cleaning". I told them i would wait to see if my insurance would pay for some or all, but that in the mean time i want just a regular 6 month cleaning. I was told that the dentist must decide what treatment i receive. I said i just want a cleaning today. I was told that i couldn't have one, i need the $500 deeper cleaning. They tried to tell me that because i need a different type of treatment that my insurance company won't allow me to have a cleaning until I've had the other treatment. (by the way, spoke with my insurance and that is an outright lie). they then decided that I would have to sign a release, then they would give me my cleaning. i told them this is not the place for me, i only deal with reputable businesses. I had them print my xrays and I left.
waiting almost 2 weeks to get in for denture adjustment
I went in to get a new upper plate. It took over a month to finally get the plate, after wearing them for a day a couple of spots of irritation my gums started to swell and can't even drink liquids without pain because of a sharp edge on back of plate. Called to get in for an adjustment and it's going to take almost 2 weeks to get in. I can't wear the plate because it is causing a lot of painful irritation, being on soft food for over a month isn't helping my bowels. I paid them up front over $1, 000 they could at least be able to get someone in sooner for an adjustment so that they can wear their dentures. I will never go to them again for anything again, I will go elsewhere and advise people to not to go to them.
wisdom teeth
I went to aspen dental and got my wisdom teeth out. I asked them if they would knock me out and they said yes. I get there and they give me laughing gas which didn't help me at all. They might have not even giving it to me it was a waste. Then I felt everything and he wasn't nice about giving the shots. I had it done in October and I'm still having pain. Worst dentist ever !
neglect/deception
I've been going to Aspen Dental for quite some time since I took the DMO option for Dental for my insurance since their was no maximum to save money for some work I knew I needed done which was the worst decision I ever made. Many dentists don't take this insurance, so I got stuck with a "chain" dentist. I brush my teeth several times a day and floss them alot. I've never had a cavity until 10 years ago and it was minor. When I got my first cleaning and xrays at Aspen Dental, I was told I had 8 or 9 cavities, needed multiple crowns, multiple root canals and a scaling (which I've never needed). They made many BS reasons as to why I"m getting cavities so easy. I was dumb and had all the work done. Apparently I trust people to easy and was gullible. I had the scaling in either August or October of last year (2014). I went in a few weeks ago because I thought I lost a filling, but apparently my tooth broke. I made an urgent appointment because my tooth was so sharp, it was cutting my tongue really bad. The dentist (Dr. Kim), didn't seem to care about that particular tooth and did a full exam and a full set of x-rays. The appointment was not for this whatsoever. She told me I had 8 cavities and needed 4 crowns and 2 or 3 root canals. I'm pretty positive all those problems didn't happen in 6-8 months. I told her this makes no sense since nothing with these teeth showed up on the prior set of x-rays and my teeth don't hurt at all; not even if I have something very sugary. I take excellent care of my teeth so this is when reality set in. I told her I just needed something to be done with the broken tooth to make me comfortable. She had me grab my things and had me go sit with the office manager first to develop a treatment plan for everything listed above which I thought was very odd. At this point the light bulb really went off. I wasted 45 minutes sitting with the office manager to tell me I needed $14, 000 worth of work. I told him I needed to get back to work and asked if Dr. Kim could just put a temporary filling or something in the tooth to stop my from cutting my tongue more than it was. She had 3 different patients she was working with so I'd have to wait awhile. I don't understand why that couldn't have been done while I was already in the room in the chair for an hour for an extensive appointment I never made. Needless to say, I spoke my mind and left. The very next day, more of my tooth broke off and my tongue was cut so bad so I went in just to let them put the temporary filling in until I got back from vacation. Since I was unable to find a dentist who takes my insurance and new patients, I had no choice but to go back. They set up the root canal appointment and the tooth was broken so bad that there may have been big issues with a crown staying good due to the breakage. I said forget it and said I was just going to pull it since it's the bottom very back tooth. I had the appointment yesterday with Dr. Nazeeh to pull my tooth which was the icing on the cake and something needs to be done. He came in and introduced himself and was pleasant. He put novocaine in 8 spots and came back to see if I was numb. He put novocaine in 4 more spots that I fully felt and I told him since I didn't feel very numb. He put something around my tooth and pushed down very hard into my gum and I felt it slice my gum. He started to pull my tooth I raised my hands and my foot and tried to say "Stop" since I could feel everything. He put novocaine in 4 more spots and proceeded pulling my tooth without giving any novocaine time to work. I raised both hands, my foot and everything to get him to stop and he wouldn't. Needless to say, I literally felt the whole procedure and was balling my eyes out like you wouldn't believe. I have a high tolerance for pain and pain never does this to me so that should tell you something. He finished and stitched me up. The stitch isn't even in the gaping hole from pulling the tooth; it's on the side where he cut me with the instrument he was using. He did not say one thing during the procedure at all either which was odd. They usually tell you what they are doing and talk to you. I told him that I felt everything and he walked out of the room without saying a word. His assistant said it was infected so the novocaine didn't work right. No infection showed on the x-rays and Dr. Nazeeh didn't say one word about infection and didn't give my antibiotic or anything. Therefore, I don't believe there is any infection. My experiences at Aspen Dental have been horrible nightmares. Every time I went, I was sent to the waiting room after all the work every time to see the office manager for who knows what. Every single time I waited for her, it was 25-60 minutes. I've never been to a dentist office who operated like this. She would always show up in the room before any work was done, make me waste my time waiting for her after the appointments and trying to steal more money from me on unnecessary work and wasting more precious time. Every 15-30 minute visit was literally 2 to 2 1/2 hours. It's 100% obvious that they are clearly about the money and they seem infamous for deceiving patients. Something needs to be done about this and stop this. I am very traumatized from my experience yesterday and will seek advice. While researching online just now I found thousands of complaints and class action lawsuits for the same exact issues. I really wish I looked this up before. Everyone's stories are similar to mine minus the tooth extraction nightmare that I can't even begin to describe. The pain now is horrific and I haven't been able to sleep or get comfortable no matter what I do or take. The picture below is how it looks today. It was the last tooth that was pulled that has a weird layer of yellowish brown film over the hole and you can see the stitches in the other picture. The film looks like another tooth in the picture, but it is not. Any advice on what to do or where to go with this would be greatly appreciated. I'm not a sue happy person and never sued anyone in my life and am not seeking money, but neglect/abuse and deception with this chain needs to come to an end.
I got caught with a bait and switch with Aspen Dental they gave me a price for removing all the garbages in my mouth and two plates of $3, 200 which I didn't have they said they would hold the price went back forty eight months are 14 month I'm sorry 14 months later and they told me all that was a slight increase from 3200 to 4800 eyes are like 1 of 4 32 how can I afford 48 and why the difference lol somebody gave you a wrong quote we can give you a dental plan that you'll get 50 or 60% off on what the procedures you need so I wanted and I got the insurance and I got the number I went back to the same Aspen Dental office and I gave him the number and they gave me a price of something like $3, 600 at $3, 800 I said what am I getting off this is 20% as a you people sent me to this dental planets that I get 50 or 60 so we didn't realize what procedure you are you only get 20 fortunately I got the money back from the dental plan but somebody should do something about the proper practices as they engage in because they are deceptive they lie and I have a friend of mine has had his plates rewind at least 5 times in the last year they still don't feel that they're not going to deal with
uncaring, money is only thing discussed
I made an appointment with Aspen Dental understanding that the exrays and cleaning would be fully paid for by Physicans Mutual insurance company. Went for appointment and was told that my exrays and cleaning is far more than a normal cleaning. Had to pay up front a total of $310.00 to get the exrays and cleaning. Got a bill for approx. $8, 000 for completion of work. After one month I broke a tooth. Was told I would have to pay for a visit, more exrays and would be told how much. This outfit is NOT there for the good of people, it is there to take advantage of people who need help.
unprofessional
I called aspen dental to set up an appointment and to see if they took my insurance. The receptionist said they did. I then scheduled an appointment. The appointment was canceled due to the dentist being ill. Another appointment was scheduled when I arrived I was told that they didn't accept my insurance. The receptionist should have told me when she rescheduled me. She was rude and blamed me claiming Ihad an appointment in another office. She never apologized and was joking with another patient her unprofessional ways cost me time and pain. Aspen dental in Fair lawn needs to promptly fire this unprofessional receptionist and replace her with a professional receptionist who knows how to do their job. Please resolve thiscomplaint. Thank you.
have been trying for at least 8 months to get dental aspen to complete my dental implants.
I went to Aspen Dental in 2011 in Lebanon, TN trying to get dental work done. They pulled 2 teeth. I tried for a year to get bridges to fit (that they made) and could not get a good fit. Got my part of my money back from there. Went to their new Gallatin office to see what could be done. Decided to get dental implants. I was sent to an oral surgeon in Gallatin, TN. I have no complaints about him. He had his own practice. All that he did was very good. He got me through bone grafting and post implants. I have now been trying since 2014 to get Aspen Dental to put the crowns on the posts. I have called them numerous times with no satisfaction. I have been to their office several times. I still do not have my crowns. Now the office in Gallatin, TN tells me that the dentist in this office does not do the crowns. I will have to go to Nashville to get it done. I am more than irritated. I am angry! I will not recommend anyone to go to Aspen Dental. If I can find another provider to meet my dental needs and the discount plan I have, I will never go to Aspen Dental again. They are a joke!
billed for free xray
i went to aspen dental for a free xray and cleaning(not free). they told me all my teeth needed to be pulled and dentures put in. they signed me up for their credit agency to pay for it even though i told them i couldnt apply for credit, i was in bankruptcy agreement. i never went back. they would not give me cd of xrays -i went to the office in person to get them. six months plus, later i received a bill for the free xray that they literally talked me into. now sent collection letter.77b33
insurance scam
Went in for a chipped tooth, had one similar the year before with my old dentist(we moved out of state). The last dentist was able to do a filling letting me know I needed a crown at some point. This "dentist", was cold, rude, and said all she would do is pull it or do a crown. I tried to ask information and was blown off. Next comes the fun part! I had talked with my insurance company prior to going in and they had even sent me a PDF of my coverage(I pay a flat fee, with things like fillings being covered in full). They sit me down and show me an estimate of my bill, "before in insurance it will be 4500, but after 1500". I said how much is my crown? What all is this including? "This covers everything, all the fillings and the crown(minus the root canal). I pulled out my pdf and none of those numbers matched! She was charging me for fillings, which should be free, the price for the crowns were higher, and nothing was adding up right. I bring this to her attention and she double checks she has the right plan up, which she says she does. I show her the pdf, and she doesn't seem to know what to do, so she says she will need to contact the insurance company and will get back to me in about a week. After about 3 weeks I call back and am told "we are still waiting on that information, but should have it by Monday". Or in other words...we didn't actually do this because you are not giving us good commission. Further, when I asked about preemptively scheduling an appointment for my fillings, she all of a sudden mentions that I need a $300 gingivitis treatment. The dentist refuses to do the fillings unless that is done. I have had gingivitis in the past, and the dentist was able to do the fillings no problem.
Contacting my insurance company if I don't hear back by Monday...
The complaint has been investigated and resolved to the customer’s satisfaction.
I can tell you lot of ins companies charge upgrade fee for composite white fillings and for crown ins may have given u the cost of the base metal cheap crown. Ins are not in the business of paying for quality stuff. If toy want quality materials they charge u extra. I won't let insurance company dictate my treatment.
unprofessional treatment
In Sept 2014, I went to Aspen Dental to get my first denture. I was taken to get xrays and then told I needed a full denture top and bottom. Then, the office manager took me in for pricing and told me it was only an estimate. A few days later, I came in and put 2000 down on the total. I received the wrong bill before I even had any work done!I was OK with the first temporary set, but the comfy lites were terrible! The dentist to!d me they looked just fine and wanted me to leave. I was reduced to tears and told her that I could not deal with the teeth.Finally, they called the dentist that had done the surgery and he scheduled me for a new wax try-in and when the second set was done I was told that nothing else can be done for the ill-fitting bottoms.I have written letters and phoned the credit company so many times.Aspen has not helped me with the incorrect billing because of their incorrect promotion code. Account is paid off, but interest was added to 18 mos. same as cash promo. I was told there is nothing they could do it is too late. I have endured so much pain and stress from the event.
The complaint has been investigated and resolved to the customer’s satisfaction.
hygiene unsafe
Went to appointment someone else's personnel hygiene was on the chair and on the arm of the chair. They had left out needle and medication for a tooth to be pulled and had left me in the room by myself with these items out! Very unsafe ! Dentist came into room with gloves already on removed dentures and replaced dentures! Was looking to realine denture. later I got a virus I feel because the dentist and the room was very unsanitary! Will never return to that office again!
charging for work covered by insurance
Asked them to wait for pre-determination of benefits before doing deep=cleaning of husband's teeth which they agreed to do. However, when he got to the appointment, they told him he has to do this before they would fill the two cavities and it cost $91 even tho the Delta Dental Insurance said it was covered 100%.
I called three times before he went to be sure he was getting the cavities filled. Yet they did not do it. I am pursuing it with Delta and also Visa will receive a disputed charge letter. They totally ignored our requests to wait for the pre-d. We have a thousand dental clinics in our area. We do not need this fast-talk and dishonest treatment of patients.
The complaint has been investigated and resolved to the customer’s satisfaction.
double charging/unnessecary procedures
My daughter went in to have her teeth cleaned. She informed them she had insurance and asked if they used them. They only told her that insurance only pays roughly half of her expenses and she would have a $500 deductible. The first day they did X-rays and had a consultation. They probed her teeth and called out numbers while another person noted these numbers on a computer. After they were done she asked what the numbers were for. They informed her they were to tell how deep the pockets surrounding her teeth were. They told her that normal teeth were only 3 deep and hers were deeper than 4. That she had gingivitis and would need to have that cleaned.
At this point NO CLEANING had been done yet. This was all done by the hygienist. The doctor then came in and told her that her teeth looked FINE and that she just needed to get her teeth cleaned.and take care of them. The doctor took up to the front desk to make the appointment to have her teeth cleaned. At this time the front desk administrator sat her down and to set up another appointment to have her teeth cleaned. AT THIS TIME the administrator starting talking to her about payment options for gingivitis cleaning. She told her this procedure was called peritonitis cleaning, or root scaling/scraping. Then they proceeded talked about price. She informed her it would run around $1500.00. My daughter told her she couldn't afford that. The administrator told her that insurance would pay for half of it and she would be responsible for the other half. The administrator told her that they could provide in-house financing for her. They filled out a credit application and ran her credit. My daughter was approved for well beyond the 50% she was to pay. They had her sign the form saying she was approved. They immediately charged her $1052. This is WEL MORE THAN HALF of the original quote of $1500.00.
Then Aspen Dental files an insurance claim for $789.00. This rounds the cost to $1841.00. The insurance claim was DEINED due to
1. Services Not Covered 2. Humana DOES NOT CARRY THIS PROVIDER (seems Aspen Dental would KNOW THAT) 3. (And this is very interesting as well) "The information submitted does not document the presence of exposed root surfaces as required by CDT definition of this procedure".
We called Aspen Dental for a itemized statement of treatment and they will not give/release it to her without her signing a HIPPA Consent Form.
I will be passing all of this along to the insurance commissioner of the state of Georgia
The complaint has been investigated and resolved to the customer’s satisfaction.
post op care
One of my wisdom teeth was bothering me. I decided to try out aspen dental. I had abscessed wisdom tooth. They put me on amoxicillian for a week for the infection. The day I went to get my tooth pulled, the dentist couldnt find the tooth he needed to pull...? When he found it, he shot me up in my mouth with 3 sets of who knows what. The next day i was coming off of the mouth meds and felt very nauseated, swelling in my face, and hives. Called there to let them know and they said it wasnt caused by anything they did, it was something i did when i left. what BS. They didnt seem to care that they caused an almost deadly allergic reaction to one of their patients.
The complaint has been investigated and resolved to the customer’s satisfaction.
The problem with clinics of this type is different dentists see so many patients they cannot remember them all and what they need. The business model is based on high volumes of patients.
Sometimes a lot of anesthetics are needed to get teeth numb. There is no mystery about what. 99% of the time it is lidocaine.
You probably were allergic to the penecillin family of drugs. There is no way for them to have known this ahead of time unless you told them.
Often faces swell after difficult extraction that is just a fact of life. Often patients do not eat after surgery, take pain meds on an empty stomach, and get sick.
You would do better in the office of an experienced dentist who owns his own practice.
unprofessionalism
I want to let someone know about my experience at the SE 14th Aspen dental office in Des Moines, IA. The dental hygienist was completely non informative and had a uncommunicative behavior. I felt that I could have benefited from someone who would have been able to reply to my questions in a professional, knowledgeable manner and at least try to offer helpful advise or hints in a professional cheerful manner. What I got was a sullen uneducated response to my questions, she was slurring her words and gave the impression that she was not even qualified for the position at all. I also observed her and the majority of the staff circling a patient file and making comments and laughing, this is completely unacceptable behavior people have a right to their dignity and privacy and I feel this is a violation of HIPAA! I was completely disappointed with the unprofessional and unknowledgeable staff at this location on August 25, 2014, I have no desire to have another horrendous experience with the quality of people that they have employed at this location and will not schedule any services in the future with this company, I also will forewarn my friends and professional acquaintances of my experience.
You have a right to your dignity and privacy, HIPAA act.
The complaint has been investigated and resolved to the customer’s satisfaction.
These clinics are the bottom of the heap for employees. The sheer volume of patients wear hygienists out. Good dentists and hygienists leave these places for better jobs as soon as they can.
Good patients also leave these clinics as soon as possible. The smartest ones never go to them to start with.
Aspen Dental Customer Reviews Overview
Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.
Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.
Aspen Dental In-depth Review
Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.
Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.
Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.
Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.
Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.
Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.
Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.
Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.
Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.
Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.
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