Aspen Dental
reviews and complaints

i went to aspen dental to have my wisdom teeth cut out the oral surgeon was rude from the begining! then he said he was gonna put the iv in my arm and i stopped him explaining no one has ever been able to find a vein in my arm his comment was"well i will just pretend u never told me that" and proceeded to put it in my arm. needless to say i ended up in the er due to iv infeltration i was awake during the whole procedure at one point i pushed the pulse oxygen monitor off my finger since the moaning wasnt a clue to him so he grabbed my arm shoved monitor on my finger slammed my arm onto chair and strapped it down. since i was awake during the procedure i also know during the surgery he took the blood pressure cuff off my left arm and put it onto my right arm that was already filling up with iv fluid. when he was done and the nitrus wore off a bit i was in extreme pain they brought back my mom and sister and my sister had asked why my arm was so swollen the doctor proceeded to be a complete jerk to my family and got smart with them SO UNPROFFESIONAL!

if you want to get treated like cattle, get the wrong teeth worked on, have horrible work done, share the dentist with at least 1 other patient(s) at the same time (but its okay because you are all in the same room), doctors who have changing prices and procedures, make you wait in the waiting room, the second waiting room and then a half hour in the chair while they care to someone who is *obviously* more important than you... Then you should check out Aspen Dental in Vestal, NY. If you don't fear the dentist, you will after going here!

How do they get away with it? Absolute scam...

Dentist convinced me that I had bone loss on the top and we pulled all teeth on the top, they suggested I get bottom dentures as well since I had bone loss there. The second dentist I went to took x-rays and I got to see first hand that I had no bone loss, and pulling of all the teeth were not necessary. After my six months was up for my permanent dentures, they told me they were not putting in the permanents that I would need to go somewhere else. The reason was because of the unnecessary times I came in for complaints on the temporary dentures they had molded. So as a patient, I was not suppose to come in for adjustments, nor make complaints regarding the pain I was feeling, the roughness of the dentures? This was a long stressful process with rude personnel who do not treat their patients with kindness, respect, or dignity. I would NEVER RECOMMEND ASPEN TO ANYONE. Worse experience of my life.

As the mother of a dental assistant at the local Aspen Dental office, I was told that I was entitled to 2 free cleanings/year and discounts on other services. Believing this, I received a porcelain crown and paid the $454 charge at the time of the service in January 2011. My account balance was then zero as shown on their paperwork. In May 2011, I received a bill for $619.00. Their explanation was that they decided that the mother did not qualify as immediate family and I should not have received any discounts. I am now receiving mail from a bill collector.

i went in for a consultation thats all .they took xrays and told i needed to have all my teeth taken out and new ones put in .they described the procedure to me and my wife and ask which procedure i would like to do if i decided to do it .i picked one and they took impressions and immediately wanted to set an appointment to have the work done i told the office manager i would get back to her with my decision.the very next day i called to tell her i chose not to do it i got a receptionist who said"she would have the manager call me back"one week later the receptionist called to tell me my dentures were in.i said i told you last week i didnt want to go thru with procedure and that the manager never called me back so i assumed it was taken care of.two days later office manager calls and tells me that i have to pay for the dentures anyway so i may as well have "at least some of the work done"i felt threatened so i said i would have ONLY the bottoms done .made the appointment had the bottoms taken out and AS SOON AS the doctor put the dentures in he said they are not going to fit and that i have to have the tops done A S A P .I was very dissapointed in the whole process i went thru from the HIGH PRESSURE tactics to the HUMILIATION of walking around with no bottom teeth in because they dont fit and are painful.so my eating habits have changed drastically because of this nightmare at aspen dental.FORGOT TO MENTION that during this whole nightmare the office manager applied for a CARE CREDIT card for me which was approved and CHARGED the same day i was in for the consultation i actually had to contact the credit card company who told me to conatct aspne dental and have them refund the money to them which at some point was actually refunded to the credit card company however i still have an oustanding balance on the credit card and now aspne dental sent me an additional bill which i feel i should only have to pay the care one credit card why should i have to pay twice anyway that is my story i may have left a few things out but that most of it THANK YOU

I booked an appt with Aspen to get my teeth cleaned and after getting through all the xrays they poked at my teeth and gums for about 5 minutes and said give us another minute and a hygenist will be in. She came in and said are you ready to talk financials now. I was in shock I explained I hadnt had my teeth cleaned yet and they said they never do that on a first appt because 90% of their patiencents need something more. I was then shocked even further when they took me into the next room to tell me that they felt I needed a special cleaning service and that it would cost me $291 additional over my insurance. I asked do I have a cavity? NO Any other medical issue? No I said my teeth were just cleaned 9 months ago and they said because I have a couple teeth with level 4 gaps that they wanted to do this. So I said no thanks lets just stick with what my other dentist has always done. I havent had a cavity in 30 years. They then said no you dont understand once the dentists recommend something this is now your only choice. So after a lot of heated conversations I left and called another dentist who laughed and said they had never heard of such a thing. A cleaning is a cleaning. They basically are Sears in the 80's trying to break peoples arms with fear to make them pay more for what they dont really need. Making them feel like they have no choice at all... All I can say is steer clear of these people ... Also all you ever get on the complaint line is a recording to leave a message. It always says they are to busy to talk right now...

Whatever you do, please do not go here, or to any Aspen Dental for that matter. I wish I would have checked the reviews before my first visit, but thankfully I did before I had any work performed, so I was luckier than some of the other poor people. They took far too many x-rays and then wouldn't even clean your teeth or do any work, so I hope you're not hurting! They went over your x-rays and developed a treatment plan, which was outrageous. Hope you have money to blow, because this place overcharges A LOT. I don't know where they came up w/ their prices, but they were ridiculous! They wanted to give me 3 crowns, a root canal, several fillings, and pull out one wisdom tooth...all for the bargain price of $7500! But hey, since I had "really good insurance" (which seems to be a common theme among the reviews), it'd only cost me $3800! Then they wanted me to open up a care credit card. I ran for a 2nd opinion and glad I did. I don't need crowns or a root canal, just some fillings and my wisdom tooth removed, costing a little over $400, with my portion being $160! What is wrong with Aspen? They need to be closed down for doing this to people, and they're a nationwide company? STAY AWAY! Warn others! My other friends and family members had problems with them too!

I needed an affordable dental office that was close by. After my other dental office closed I decided to try Aspen in January of 2011.

My last appointment, which was yesterday is my last appointment ever at Aspen. I waited for 45 minutes in my chair in the back and watched people walk passed me. I was there only because I had some pain in my tooth where my cavity was filled 2.5 months prior by the mentor Ohio office and I thought something wasn't right because it felt funny. When I made the appointment the lady on the phone told me that they would look at my tooth and then discuss what needs to be done if there is a problem. When the dentist Finally came over he was like I need x-rays and I said no, that is not what they told me on the phone. He REFUSED to look in my mouth. It would of taken 2 minutes. I just had my x-ray's 2.5 months prior, why on earth would I need them again. I refused and the 2 guys just looked at me like I was an idiot. And the Dentist actual said he did not tell me he wouldn't need x-ray's. So the dentist is suppose to answer the phone at your office? He was rude, and so I told them, they lost a customer, and walked out. I can't believe they made me wait in the chair for 45 mins and then told me I HAD to get an x-ray. They were rude and I WILL NEVER GO BACK TO THAT OFFICE AGAIN! I can take my money somewhere else.

I also want to stress one more thing. I'm shocked that they refused to look in my mouth. Absolutely refused. It's a dental office? I'm trying to get pregnant and I know that I can't take x-ray's if I'm pregnant so for me to refuse the x-ray's (I shouldn't have had to explain that to them) and for them to stare at me like they couldn't do anything without the x-ray is absolutely ridiculous. The service was horrible and can't believe they treated me like that.

Another appointment I had at the same office. I walked in, signed in and sat down and Waited 30 mins and all of sudden my cell phone beeped that I had a message so I listened to it while in the waiting room and it was a Message from the Aspen Dental office asking where I was. I thought it was a joke, I walked up to the front desk and I told them I have been here for 30 mins, see I signed in and pointed to the sing in sheet. The lady was on her cell texting and apologized, but seriously. Do your job. I should of known then what a horrible place the Mentor Ohio office was. Everyone was rude except one person, who ever cleans the teeth, she was really great and was the reason I kept coming in. But no more.

I have an appointment in September and I will NEVER be coming back so please cancel and delete my email from your reminders. I'm happy to go somewhere else, anywhere else!

Thanks for horrible customer service,
MD
Mentor, OH

Both my mom and I went to Aspen dental a month ago for various reasons. She needed dentures and I needed a cleaning. They gave her dentures that don't fit (and never will no matter how much they work on them) and said that I had 7 cavities and needed lots of work.

Today, I went to another dentist because I knew there was no way I had 7 cavities with the amount I clean my teeth. The other dentist said that the only issue I had was a little worn enamel on only TWO teeth. Not only that, they also said I had the healthiest teeth they've ever seen.

So while I posted a pleasant review for Affordable Dentures, I listed the fact I had an awful experience with Aspen Dental:. Well here it is:

I went to the scheduled appointment with my grandmother|. My grandmother is the most patient person in the world". Rarely do I see her impatient or even pissed off". When this appointment was over and we walked out she called them "***, incompetent fools"

We arrived 10 minutes early'. There was a lady behind the desk!. Sitting there eating chips and wiping the residue on herself (unprofessional, get a napkin)

According to the little sign "If you do not receive service 15 minutes past your appointment, please see receptionist" which is what I did?. I cheerfully went up to the receptionist and let her know my appointment was 15 minutes prior. At this point with potato chip residue on her pants, and fingers she's on her own cell phone and is offended I'd interrupt her. She told me either to leave or sit down. Rudely.

I sat down. Another 15 minutes and finally the dentist aide came to see me. I felt rushed. And several times I felt like it was MY fault that they were 30 minutes late for my appointment. Even though I got there on time.

They took x-rays which they told me will be no cost to me. (I'll get on that later) then after the x-rays I sat in a room for about 10 minutes. They finally came in and checked my mouth. The lady barely looked inside my mouth. She immediately said I had a fungal infection of my mouth. And was going to prescribe me a mouthwash to get rid of it. (I'll get to that later as well)

So finally they make me sit in a room. That was more like a makeshift lounge. It had a coffee area and a table, and there was trash and paint cans and all sorts of stuff littering it.

I watched the clock go by. My grandmother texted me. She said "are you done yet?"

At that point I was in that room for 25 minutes. I got up in a bout of frustration and left. The receptionist begged us to stay, that she apologizes for the delays. That wasn't enough. I really wanted to drop a few f-bombs but that's not appropriate. I told my grandmother the entire thing and she said "***, incompetent fools"

Even though we left, I still was curious about the supposed fungal infection. So we went to the pharmacy and had the prescription filled. Come to find out, Aspen Dental never made a request to have the prescription authorized. Meaning what? There was never a diagnosis. Obviously their entire point was scamming me out of my money.

I went to my family dentist, and she confirmed there was no fungal infection.

Couple days later I get a bill for $50 in the mail for those x-rays. I called Aspen and they told me I was mistaken, that since the appointment took longer than 30 minutes that I have to pay a fee? What? That was THEIR fault. Even the receptionist admitted it.

I haven't paid the fee and I haven't heard anything from Aspen. Its been 3 months. I think they were just looking to scam more money off me.

I'm not planning a lawsuit or anything either. Not worth the time.

Avoid at all costs. They don't care about you. Only your wallet.

To all: You are not alone with regards to your Aspen Dental experience. I recently got cheated out of $2, 497 in addition to $299.00 of unauthorized charges to fix the problem they agreed was their fault to begin with. I was appalled to find this board and many others like it to find out this is still going on. If you and I operated a business as such, we would be in jail. If you want to your story with me, please contact me. I have enlisted the help of my local media and a local attorney. I want to see a Class Action Law Suit for all the good people to get back the money they deserve and get these people shut down. I have done thorough research about their practices. Many of these events follow a script over and over again. You will never get resolution from the company no matter what they post on here stating they are sorry and apologize. It is a scam, consumer fraud and dental malpractice. I say tell them to save it for court and when the media gets a hold of it. It is certainly up to you as to if you want to get involved or not, but I would appreciate your help. So, what do you say victims of Aspen Dental? Let's not take this. Talking on the boards will make others aware, but will not resolve the larger issue at hand. Action needs to be taken. Let's get our money back, stop others from going there and get their doors shut. Thank you! [protected]@yahoo.com

I went there last year they screwed up my teeth but I was forced to pay them in full befor they even started NOW I never went back! And they are billing me for a service they say I had this year that I didnt have! they are crooks and hacks!

Earlier this year I was pressured into expensive scaling because I was told I had periodontal disease. When the hygenist who took xrays asked me if I was pregnant I told her that no, I just had a miscarriage and I was trying again so I was hesitant about having xrays. She told me that the periodontal disease can be a contributing factor to miscarriage. Naturally I was concerned so they gave me a quote and I paid several hundred dollars out of pocket each visit (for each side) then a few months later I received a bill in the mail for over $500. I've called 5 times to inquire about the bill and I've always gotten the promise to talk to the manager and a call back. It never happens.

While I was having the scaling done my crown fell out of my mouth and the dentist said that I had the wrong size crown on my tooth. That procedure was also done by Aspen Dental about 2 years back (by a different and long gone dentist) and in the meantime the tooth was decaying under the crown because of the ill fit. I then had to go to a specialist for another root canal (had to pay out of pocket) and I went to a different dentist to ensure that the crown was done properly this time (also paid out of pocket). While I was at the dentist they told me that I had a severe cavity and they couldn't believe the Aspen hadn't mentioned it. I also had to pay out of pocket for this as Aspen had used all of my insurance towards the scaling.

I am out of thousands of dollars this year because of their negligence.

In all the years i have been having dental work, i have never had a verbal confrontation with a dentist; i have an adverse reaction to vicodin, so i asked that the doctor prescribe percoset...he repeatedly refused; i've had it prescribed for dental work before without a problem; anyway, i'm a nurse, well aware of what a dentist/oral surgeon usually prescribes; he was adamant but i persisted and i found it suspicious, as if there was an issue with that particular drug, avoiding prescribing it at all costs. I continued to persist and he gave in, but when i got to my car i saw they were half the strength of the commonly prescribed dosage...so infrequently prescribed that only one CVS in town had them in stock. In addtion, they didn't give me enough pain medication during surgery, so i asked for more, he injected and continued working (you have to wait a few minutes to allow the drug to take effect); i must have moaned too loudly in pain...they "shhhhh, "''d me, told me to stop...i'm am sure that was because they didn't want the patients in the waiting room to hear.. the first set of detures came out bucked, so i had to go back (more wasting more of my time); my date of service was august of 2010; it is june 3, 2011, ten months later..and i receive another bill for $54...the service date was 10 months ago! that's crazy! the office manager insulted me..i asked him if i would have a problem with the dentures fitting right if i lost a fair amount of weight...he looked at me and asked, "You mean like 100 pounds?" i don't know why i didn't do this before i went, i looked the stow office up online and there was nothing but complaints...it's so easy to trust and get taken in because they are a big chain and market themselves very well; so i dropped my guard and didn't check them out first...it's a shame i should have to even to that..

My mother has dentures and a tooth on the top denture broke off - she called her dentist couldn't help her that day so she called around until she got Aspen Dental who said on Monday (this was Friday) that they had a lab in office and could repair her tooth back into the denture - when she went for the appt. they told her they needed to talk xrays and she said she did not want xrays she told them just please fix the tooth like you said you could - there is no need for xrays and an additional charge they insisted and after approx. 2 hours she got up and left and didn't not have any work done - the tried to steal money right out of her pocket by telling her she may have another issue - they are crooks and she lost a days pay because she took off work for this appt - never go to aspen dental - they are crook!

Went in to Aspen Dental to get new dentures made, ones that fit without the help of fixodent and after two months get told that I am still going to have to use it on my bottom teeth. The top plate still hurts my mouth and I was told they did everything they could. Guess thats 500.00 down the drain. Don't believe them when they say they can give you your smile back, because they are just saying that and dtrying to make an easy buck. I am thouroughly pissed that they think they can get off doing this to a paying customer!

fraud on original contact to extract all teeth and provide upper and lower dentures-------left in four bottom teeth that now have to be removed and will not honor original contact---been back 15 times with problems with teeth tcomplete the orignal agreement they refused to pull as the original agreement ---now want over $200.000 to to pullthese same teeth I wanted pulled in the first place---terrible problems resulting in pain and suffering-aggrivation and Never able to talk to a MANAGER---I'm 82 yrs old and I fell strongly I have been WRONGED and SCAMED my RN daughter is writing this complaint for me-thanks for your help