Aspen Dental
reviews and complaints

Aspen Dental is by far the worst company. They expect you to pay for your entire "care plan" before doing anything, when a majority of your care plan is bogus and then they refuse to do some of the things on your care plan, AFTER they charge you! I had two teeth extracted because the dentist said they were decayed, sure enough another dentist tells me based off my X-Rays there was no logical reason for those teeth to have been removed. I have had to had the same tooth filled twice because he messed up the first time, and now I am having severe pain, which I definitely did NOT have before, and the dentist tells me that I just have to "get used to it." What crap! Not only that, but to get the office to answer their phones is a feat in itself! I just called at 11:29 am, on a Tuesday, when their office hours are 11 am to 8 pm. I got a recording telling me to call back during regular office hours. Umm, are we going off of mountain time or something? This is the FIFTH time this has happened and it's always some sort of excuse, whether it be "oh well you called when we were on lunch" or "we have office meetings at that time and you need to call back."
How on Earth is a customer supposed when you take lunch or have an office meeting? How about NOT everyone taking lunch at once or have your meetings BEFORE you open? Hours of operation are just that, hours that you should be OPERATING!

I better not be charged for them to fix my tooth for a third time that they messed up. The assistant had the audacity to blame me for having a chip in it, which was caused from the "dentist" smashing his darn tools on it when he was filling another tooth.

They would not tell me the cost of x-rays...and when I asked told me my insurance was approved for coverage. Wanted only a teeth cleaning and told me that would be $488 out of pocket after my BCBS insurance. I have never paid for a cleaning as it is covered by BCBS. WORST experience of my dental visits life. RUN! Scared to see the bill for x-rays I did not need or want. Office of phoney players. I ill report this to the BBB.

I purchased dentures in May of this year, I wanted the basic and wanted to speak about money, I took want I could afford, but was told if I was not happy I could come back and buy a better set and they would take the original price and still keep first pair. I kind of felt that this was not a good sign, but continued as I was in need. I am not new to this service and having used Aspen before I felt it was safe. Very disappointed, dentist were rude and not to interested in how I the consumer felt, was actually redressed for stating my feelings about how they fit. I have gone back twice with the same complaint that I voiced when I received them very little change or interest. I believe it has may my speech much worse and I can not see to get satisfaction. I also believe the product itself is inferior, as I said this isn't my first time materials used seem to be poor quality. I am so disappointed in my experience with Aspen Dental this time. Office staff tried, except for person selling dentures I even asked if she received a commission on what she sold as I felt high pressure for a body part that is needed for daily living, I'm not buying a car. So all I can say is I feel used, I feel that I didn't get want I needed and paid for, even during the process I asked what difference there was between the way the basic was fitted and the more expensive, I was assured none, I can't believe this as mine are no good. Just would find it difficult to spend more money, but now that I am in so far I don't know how to fix this problem.

Spent over 6000.$ It's been since November of 2012. Dentures have never fit correctly. Paid more for comfy-lites. What a joke! The Dr. will tell you "come back anytime we will try to get these right" "sorry", but when you call the office tells you, can't see you, booked solid, you need to make an appointment. Today is July 25 my top is too long and I feel like I'm gagging, can't eat and hard to sleep with dentures in. I was told they could get me in on August 8th. Really? I'm not suppose to eat or worry about sleeping until then? The bottom partial slips, and looks like something you can buy at the five and dime store. Just give me my 6000$ back and I will go to a reputable dentist that knows something.

This is NOT a COMPLAINT this is a response to one, the patient surveys given to the patients are for the patient to help team/office improve areas that need improving or to compliment an employee or an entire office, the patient is placed in a drawing that they may win$100, the employees have a monthly "friendly" contest to see how many good reviews the office they work in can achieve the winning office gets a reward not a huge sum of $$, just a thank you ...

Horrible service. I originally went in for a tooth that was bothering me and walked out with $50 of products I did not need, a treatment plan of over $3000, and another credit card. Went back for the recommended cleaning and, again, walked out with the "suggested" rotadent toothbrush (which cost me $120) and fluoride rinse. The hygienist did not tell me how much these products were, otherwise I would not have taken them in the first place. Now, getting in to trying to get ahold of someone. It took the office assistant a week to get back to me about canceling my appointments and getting a refund on my care credit card (which is their solution to giving people affordable care when they can't afford it). Then, 3 months later, after trying these products out and I don't like them, I try contacting the office for a refund on the $203 they duped me into paying. They tell me they can't give me a refund because the products have been used. So, I call their patient satisfaction number, and only after threatening to call the better business bureau, do I get a response that they will refund all of the products and not just the toothbrush that they originally told me they could do. And, by the way, giving me attitude, like it was my fault that they didn't tell me up front how much these "extra" products were going to cost. My advice, do not go to aspen dental unless you are willing to basically hand over all your hard earned money. The hygienist even went so far as to tell me that they get a bonus for their patient satisfaction surveys they tell you to take after every visit. Not professional at all!

Where do I begin? Aspen Dental is the "Fast Food" of dental care, honestly, I spent $1400.00 out of pocket and every one of the fillings fell out within 2 years .Other dentists were appalled at the lack of quality and sub-standard workmanship...folks save your money ...find a reputable dentist...do not go to these assembly line" hacks" zero quality, zero accountability, 1st rate price ...4th rate service.

My husband has an infected and broken molar, which kept us up all night. I was happy to get him in to Aspen Dental first thing in the morning. We have great insurance and he went to get xrays and urgent dental care. He waits for along time, that's ok, I suppose. He gets xrays, great! His face is swollen because of the infection and he is nearly in tears. They only offered him antibiotics and an appointment weeks away with an Oral Surgeon, which he would have to pay over $170.00 in advance to even make the appointment. No pain medication whats so ever!

I understand the medication abuse now a days, but when you can clearly see a problem and not prescribe... That is my issue. Now, we have wasted a free visit with our insurance for antibiotics he has at home.

Thanks but no thanks.

I went to Aspen Dental to get an adjustment on my partial. I was told that since I hadn't
been back since the fall of 2011 when I purchased the partial from them that I would have to have a consultation with the dentist and also would need x-rays taken. The price for this was $105.00 dollars. I told the receptionist all I needed was an adjustment not a consultation or x-rays. She told me that was the way it was. I told her to forget it and walked out. I will never go back to Aspen and I will tell everyone not to go there. ($2300.00 and no adjustment for top denture and lower partial)

On the 23rd of November 2012 I purchased a full set of Dentures from Aspen Dental for $2, 300.00. Since then I have been back to them 4 times because the bottoms DON'T FIT. Each time they filed them down, the last time I went 2 weeks ago I was told that my jaw bone structure had deteareated and the only solution was to have 4 posts put in at $2, 190.00. NOW-----heres the problem, I am 67 and on Social Security at the sum of $730.00 a month. Sounds as though someone (DENTIST) dropped the ball. He couildn't te4 months ago I had this problem, or the first time I went back or the 2nd or 3rd time...Come on now. He is supposed to be the Expert. Now I'm in debt for $2, 300.00 for something I Can't use. They as much told me not to come back, that there was nothing they could do unless I want to pay to have post put in...For Gods sake, I'm still paying and will for the next several years. Why do I have to suffer for their screwup? Seems to me they should be willing to compensate me for something I CAN'T USE. Will be looking to you for some kind of advice or action.

Sincerely,

Cary Brown

On 3/22/13 I called aspen dental in chelmsford ma for the ad they had that said free exam, xray and consultation. I asked if I would be charged for the any of the service or anything she said no. So I made an appfor the same day at 1pm when I got there I asked again and the receptionist sain no again and even before I went in I asked again she said no again. After I got the xrays and consultation I spoke to the manager kerri she confirmed that there were no charges. A week later I get a $68.75 bill after the manager kerri lied to my face. After being there for 3 hours I dont recommend aspen dental to anyone they lie and cheat everyone

Terrible service very slow and packed in office not kid friendly and rude staff...our insurance allows one free cleaning and x rays every six months and they sent us a bill for X-rays after my insurance sent me a copy of visit breakdown and showed they had paid for everything I called them and even though they eventually fixed the charge it took hours and several calls to make it happen

New to the area, I chose to go to Aspen Dental because I could not find any other providers that accepted my insurance. Aside from the fact that they seem to be all about the money, rcommending procedures that are not necessary, I received the worst teeth cleaning of my entire life. The dental hygenist spent a maximum of 5 minutes with me. She quickly went over all of my teeth with the polish and then flossed only half of my teeth. She did a terrible job of cleaning my teeth and completely missed my lower left teeth when she flossed. I can actually see spots on my teeth where she didn't clean them. As for my husband, they recommended a complete scraping and planing of his teeth, which costs well over $1, 000 above what our insurance covers. When we told them we can't afford that procedure, they said they would not perform a regular cleaning because that would be a disservice to him. They would rather let him go without any type of dental care. That seems like a bigger disservice to me.

i had a tooth filled with 2 hrs it fell out they fixed it again.. fell out again then went to a new location with appt made by the company they gave me my cash back and fixed it yet again and not the tooth is all breaking up yet again... I called yet again they concord office said too bad we gave you your money back even tho they fixed it 2 times since they did that again for free! then I said im going to sue you if you dont fix it for good she said ill tell the district manager they call back they offered me 100 visa gift card to go to a dentist I want to get it fixed.. I said that sint enough to fix your problem you caused I have yet to hear back from them today!

This is by far the most awful company I have ever had to deal with! I went to the dentist in September 2012, for a cleaning and a check up. I had one small cavity and came back to have it filled the next week. I have Delta Dental insurance and I paid my portion up front that day. I talked with them about a month later to make sure I had no bills and they confirmed I did not. Then in Feb (5 MONTHS LATER) I got a check from them for 30.00 saying there was a credit on my account. So I cashed the check. Then, yesterday, Feb 25th, I received a statement bill in the mail dated for 2/19/13 for 50.00. I called Aspen Dental questioning as to why I got a credit a month ago and now they want me to pay them. The woman was not helpful and couldn't give me a reason other than maybe my insurance didn't come through until now (we are at about 6 months later). So I was getting nowhere with this woman, so I said bye. THEN TODAY I get a call from Aspen Dental again saying if I don't pay this 50.00 bill now that they were sending me to collections! This was THE FIRST BILL I have ever received from them and the due date on it was 3/4/13. So unbelievable. I told her the situation and she stated she would let corporate know. Like that will do any good! Needless to say, I paid the bill over the phone and I will never be seeing or speaking to this awful company again.

Long story short, do not go to this awful company! They are commercialized and don't care at all about their customers.

And my visit there was nothing special. Rude workers, rude dentist, just a horrible place. Don't go.

I went to Aspen Dental because I had a toothache and they are the only dentist in my driving area that accepts Cigna HMO. They filled 7 of my teeth. I agreed to the horrible price they were charging me over and above the insurance because I thought it had to be lower than no insurance at all. After the work was finished my teeth hurt me horribly. After 2 months, I made a follow up appointment with them and they told me to use Sensodyne toothpaste and it was my fault because I had so many cavities. I walked out and never returned. Recently (about 4 months post Aspen Dental work) I changed my dental insurance and went to a different dentist to find out why my teeth are still hurting. The new dentist took a full set of XRays. The reason my teeth are still hurting is because Aspen dental put a filling on top of a cavity. In addition to this, they filled two teeth and the filling material is not sealed to the tooth, and there are holes along the edge open to the nerve. All three teeth need to be re-done. And all they told me was to use Sensodyne.

If I was not so busy, I would sue them. Shoddy shoddy work. Do not spend your hard earned money with them.

I went on November to have some dental work done because I was in a lot of pain. I rad under the impression that they had a payment plan and come to find out you had to apply for a credit card. What a great payment plan! So I just decided to use a credit card that I already had it had a much lower interest rate and didn't have strut stupid pen notably fees. So any way I needed four teeth filled which one still hurts and three extracted where I had done somewhere else. Than come to Find out the partials that they made from the impression of my teeth hade to be done before the extraction. Surprise they did not fit because my mouth was so swollen when they did them . I was told by the dentist to bring them and have the oral surgeon put them in right after my extraction there got he informed me that they were to big he couldn't get then to fit properly . I said ok took them home and had an appointment at noon time the next day maybe the cloud get them to fit. The dentist assistant tried for 45 min I was on excruciating pain at this point and told her I had enough they just don't fit properly. Them she proceeded to go get a dentist George tried to file them down some more which I told her they don't fit. Her reaction was having a conversation about lunch with another employee. Then she asked me when I had the molds made I said November . She's said oh well you are still very swollen take them home keep trying them make an app for Tuesday and we will go from there and went to lunch! Meanwhile I was extremely up set because I haven't been able to eat for a few days she didn't seem to care . So when I approached the check out desk I let the girl there know I was very unhappy with the service I just got her response was we can make you am app for later today but we close get lunch from 1 to 2 pm. I was steaming at this point made am app for Tuesday and walked out! Tuesday came I drove all the way there which I live a half hour away I told her the same dentist that they still do not fit. Do she said we will have to make new impressions but I have toile another app for that ya wast response I don't live close by and do you knot how hard it is to find a sitter and I have to keep missing work . Every time I come here it seem like a waste. However I went back again toile the impressions where I wated 45 min. Past my app for a 10om thing I was not happy again I let them know. The dental ### told me they would be ready after two on Tuesday made the app for Tuesday at 3:30 because they would be ready by 2:00. Monday came they called to conferm my app I sad ok I will be there. Tuesday comes I show up to find out my app was canceled on the dentures are not ready. They tried to say that I canceled the app I loudly said if I canceled it would I be here then. I am so pissed off at this point I asked when will they be ready she said Friday I said what she said that there are more high priority cases that need to be done first. Oh really I said some one will know about the terrible service I recorded throughout this ordel I will pick them up in mon and find somewhere else to go
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