Aspen Dental
reviews and complaints

On Jan. 27, 2017 I went to Aspen Dental at 3756 US Highway 98 N. in Lakeland Fl. because I was having tooth pain. This was not my first visit having gone for cleanings. I was told that two teeth had small cavities and after they called Delta Dental, I was told my copayment would be $92.40 which I paid at that time. I then received a bill from Aspen stating I owed $455.60. I then called Delta Dental and was informed that Aspen was not in network and was charged out of network fees. I then called Aspen and spoke to Bryan. I asked why I was not told they were not in network before the work was performed. Bryan said my group number determines if I am in network and I won't know that until a claim is filed. I really can't believe that Aspen doesn't know if they are in a network. It seems like a bait and switch scheme to me. They tell you what a copayment will be, perform the work and then bill you incredible amount. They filled two small cavities and charged me $455.60. I could have had an extraction for the same amount. If I was told they were not in network, I would have gone to a dentist who was in network.

When I first came to aspen dental I wanted permanent implants the dentist said we will talk about that later. Needless to say they don't do implants. After having 13 teeth removed I asked to see the teeth they took them from the room and said I didn't want to see them. I paid 3000 dollars for a full upper and lower partial. I have lost 3 teeth. And as I set her in the chair waiting for a new tooth in the bottom partial I am told there will be a charge because they are off of warranty. This is the forth time I've been here to have this fixed and there wasn't anyone here that could fix it

My fiancé made an appointment 2 weeks or so ago to have 1 wisdom tooth pulled and she has insurance and paid $500 on her consultation visit. The appointment for the removal was set for today [protected]) at 1pm. We arrived at exactly 12:50pm where she was asked to pay another $340, so she wrote a check and sat down Beside me to fill out paperwork. It is now exactly 1:52pm. We are both still in the chairs we sat down in an hour ago and my fiancé have never had to ever get a tooth pulled has also never been in any kind of surgery where she is going to be "put under". So while we sit in this lobby and try to not get aggravated about the long wait we have to listen to toddlers running wild BEHIND THE RECEPTIONIST'S DESK! They are not kids of anyone in the lobby they are the kids of someone who works here at aspen dental. I kid you not when I tell you how dissatisfied with the way this whole operation has been conducted. First off just because some people are ok with pulling teeth and being put under and think that it's ok to have kids running around and yelling in an area other than the waiting area, doesn't mean other people think it's ok or get a warm cozy feeling to see zero amounts of common sense. So as I finish this notification at exactly 2:00pm she was just called back and looking very nervous to where I felt bad for her because I had professional experience when I had mine done at a different dental office. Is your motto gonna be come give us 840$ (Even with insurance) to get a tooth pulled and we will make you regret it, almost instantly?

I made an appointment for March 30th at 5 o'clock to get the tooth repaired and replaced in my denture I am still under warranty yes I still owe only $125 but that should not have stopped your office on Grape Road in South Bend from replacing my dentures. They scheduled my appointment and once I got in at 5 o'clock p.m. I was told that there was no technician available to fix my dentures. I have gone an entire week with broken dentures in my mouth but yet nobody could have a technician come in to fix a simple repair that I have waited all week to fix and your office scheduled my appointment so why would there not be a technician in on the day that your employees have scheduled me so now I have to wait until next Thursday or until they find a Thursday available because I work until 4 p.m. I work everyday from 8 a.m. until 4 p.m. and I work across town I am pushing my luck just to get to the office on Grape Road by 5 o'clock safely and now after a week of not being able to eat properly I have to wait even longer not knowing if or when I am even going to get an appointment. I don't know what happened to your previous staff that was working there but the current staff sucks bad they are inconvenient unorganized and I'm concerned like the previous staff that used to work there when I received my dentures two years ago I spent $4, 000 on my dentures even though I still owe $125 I should be receiving way better service than what I have today. I believe that it does not matter what time your office is open I do believe that a technician needs to start being at the office when it is convenient to the patient not them that is how you provide customer service is by staying later than your scheduled hours to provide to the customer's satisfaction I am very disappointed and I regret deeply ever recommending any of my friends and family to come to this business

My name is John Hummer from Danville, PA. I was initially seen at your clinic/office located in Selinsgrove/Shamokin Dam, PA. I had a problem with my teeth going bad after heavy medication use during a stay at the hospital. I was told by the staff at this office that my teeth were beyond saving and that it would be in my best interest to have them surgically removed and have dentures the very same day. I was given options and approximate prices to have the teeth removed and getting new dentures. I was also told that this was a satisfaction guaranteed practice and that I would be able to eat apples and chew steak after I was healed and the dentures were completed. I went forward with this and was scheduled for the removal. I was extremely soar after the procedure which I did anticipate.

I remember having two blocks of plastic in my mouth that I was told had to remain in place for at least two days so my gums would be able to start the healing process. I did this only to find them to be big and bulky and uncomfortable. Not a problem, I was told it would all come to pass. I opted for having the "better dentures which I was told would be the best way to go as this would have a new set of dentures made after the healing process was complete. It did take quite some time until I was able to get the dentures made but I was glad the time had finally come. I would be able to eat a meal again. Little did I know.

The dentures came in and I went to the office to have them fitted. The doctor I had initially had was no longer there and I was passed on to the next doctor. I was given the dentures and was told they looked great and that I would be very happy with them. I was told that I might have to use a bit of adhesive to keep them in. I was told not to use very much, just a small amount in three or four spots. After getting home, I looked in the mirror to find that the teeth didn't line up. The bottoms were miss matched from the tops. I thought this was not right and was scheduled for another check in a few weeks.

After a few weeks had gone by I went back to the office and informed the doctor that I was unable to eat with the dentures, that they would fall down from the roof of my mouth and the bottom plate was so loose that they simply wobbled back and forth and knocked the top dentures loose causing them to fall while trying to chew my food. I was told at this time that I wasn't chewing my food properly and was told how to properly use the dentures and I was also told that I may have to use more adhesive. I was again told to come back in a few weeks and they would check progress. I went back again. I told them I had not been able to eat a meal with the dentures and something would have to be done. It was at this time that I was told the dentures needed lined which would help them fit much better. They did the reline only to have no change. It was decided another set of dentures would be made. They just were not working out.

Another set of impressions were made and I was told to come back in a few weeks for a wax fit. I went in and the wax teeth were place in my mouth. They were great. They fit so well I just couldn't believe it. Finally I would be able to eat with dentures. I thanked them for their time and waited for them to come in. The day came and I went down to have them placed in my mouth. The dentist was not there and another dentist gave me the dentures and was told to put them in. I told this lady that they felt too big. Too long, and I started to gag on them. In fact, they were too long and they were cut down. They did fit better but still not good. Nothing like the wax fitting. I couldn't figure how this could be so much different than the wax teeth. Too big, too much movement, bottoms rocking back and forth. I was told to schedule an appointment with the doctor that I had prior and he would look at them.
Again, I did what I was told to do. I came back and had the male doctor again, the doctor that did the fitting. He asked what the problem was. I told him they didn't fit. He asked how they didn't fit and I tried to tell him that the wax fitting teeth fit perfect, stayed in, and felt right, only to come back and get teeth that were too big and wobbly. He was getting angry and rolled his eyes at me a few times and I said look you don't want to work with me, took off the napkin, and left the office. I am not a child and won't be treated like one.

I called and complained about the whole ordeal and was asked to give them another chance to make this right. I agreed to the one more time thing and simply put, want to able to eat a meal. I went back to the male doctor. He said he couldn't make them perfect but he would do start over and go from there. Top dentures first. Yet another set of top dentures were made. Again they do not fit properly. A reline was done and finally they seemed to fit. I still can not eat a meal, but they do look good. I questioned this the last time I was there. I was told that they had done all they can do. That this was my fault.

I was told that the roof of my mouth is not curved right. That I had flat spots on my gums. And that I would have to use adhesive to keep them in. The bottoms have not been touched. Simply put, I am paying for dentures that I can't use. I put them in and they look great, get to lunch time get half way through the meal and end up chewing on my dentures that have fallen from the roof of my mouth. I excuse myself, get to a bathroom to clean out the remaining adhesive and proceed to finish my meal to the best of my ability without dentures. I have not to date eaten a meal with my dentures in. This makes no sense to me at all.

Over a week ago I called the complaint line and asked to be sent somewhere else, another Aspen Dental other than Selinsgrove or Williamsport. Do something that will get me going in the right direction. I was told that I would be contacted by someone who would be able to help me. I asked when and was told a few days. I have not been contacted.

I desperately need help in this matter. I can't believe it's gotten to a place where I think I might have to get legal advise. I very much want to be able to eat with dentures. My parents both wore dentures and never did I see them have this kind of problem. Something is not right.

I went to Aspen Dental in Paducah KY to have some work done. While I was there they advised i needed a filling. I spoke to the office manager, pre-paid what he said my part was and I let them do the work, after the numbness went away I began experiencing pain in that tooth, pain that had never been there prior, even though i had a "cavity" in it. I thought it may just still be tender from being drilled. After several days I called back and advised them that i was still having pain so they had me revisit, with another dentist who proceded to try to work on the filling. The pain never stopped, and i still have problems to this day with that tooth. I then received a huge bill from them so i called the office manager and proceded to tell him that was unacceptable as i had already paid my part based on what he told me and that i was not giving them another dime considering the dentist left me with a tooth that now hurts all the time when i never even had pain in it to begin with. He advised he would take care of it. I never received another bill, nothing. I assumed it was taken care of until i received a call from a collection agency today stating i owe over$500 now. Please advise what i need to do.

Feb 25, 2016 #5956276
Regular Check-up and filling

When I was briefed before my check-up by a business manager for Aspen Dental, I was leary. Someone had to pay his salary, and he wasn't a receptionist. When he presented the estimate, he included everything possible they could do for me, not what I really needed. They even included the cost of a Sonic Toothbrush at $300 which I already had from Costco for a lot less. Further, they included different kinds of coatings, and whitening, and a number of things that were wholly optional to me unless a client asks for them. So, for a check-up, they wanted to bill my insurance $1062! I found this profoundly abusive of truth to the patient of what I actually needed, padding the bill astronomically, and when I had a cavity filled, the dentist was in an apparent hurry because he did not welcome me, he just came in, said what his name was, did his job, and went to walk out without commenting, thanking me for coming, or saying anything. This was representative of the business manager's tactic. I felt like I was on a conveyor belt: just ship 'em in, and charge them a fortune, and ship 'em out. I have been to dentists from Chicago, to Dallas, to in the army, and to a different one here in Spokane, Washington. I have never had the experience I had at Delta Dental. Customer care was either patronizing or dismissive. I had to review each and every line of what the business manager proposed as charges, removing at least 7 out of 12 charges that were flagrantly unneeded. I will never recommend Aspen Dental again. $$$$$$$$$$$$$$$$ is what they are all about.

Hello, I need to let you know how the last few months have been for me.
Back in December 2015 I went to the "Aspen" dental care and had several appointments over the next couple of weeks regarding just what we could do about my pretty ugly teeth. At that point I had both upper and lower plates, each with several false teeth on. I believe that I had 6 of my own teeth on the top and 5 on the bottom.
I wanted nice bright uniform teeth instead of several all mismatched /fake /real/ mix up/ miss colored and also teeth showing roots at the jaw line.
The dentist informed me that the uppers were no problem but a whole plates for the lower could be hard to get used to and it would not have the suction like the upper denture. I would probably always have to use adhesive. That being said, I added that If I find that I can't cope with them being a little wobbly, then I could have 2 or 3 implants. Yes said the dentist, that is what most people do. Makes your lower plate much more secure.
So I paid a deposit of $2900 and agreed to go on a payment plan [which I am still paying] and I was booking in for the procedure. We were going to speak further about implants and prices after the treatment, depending on how I felt.
On December 17th 2015. I had 11 teeth removed and a brand new set of temporary dentures put straight in.. ... I had to go the next few days for adjustments.
Over the next 6 months I was a regular at the dentist, having "adjustments" and "relines" etc. I explained to the dentist that they just didn't feel right or fit good...She told me that when I get the permanent ones, they would be a much better fit..
Permanent ones come, wonderful, not. Still do not fit good. This was was in July 2016.
Saw the dentist several times regarding the fit of the permanent dentures. Tops ones were fine even though they needed adhesive but the lower plate was awful. It would just fall out. I cannot eat with the lower ones, speak, cant laugh or cough because they fall out. Continually have to use adhesive which makes me feel ill.
Around about August I went to see an implant specialist and after several xrays and tests I was told that I did not have the bone structure for implants, anywhere on my lower jaw. There was nothing he could do.
On my last check up with "aspen" in December 2016 I was told that there was nothing else they could do to help me. I mentioned that I had made enquiries regarding implants and the dentist made no comment and just turned around.
So here we are, a year later, cant eat in public, scared to laugh or cough in public, get to feel sick from the taste of the adhesive. My food intake is greatly limited. My beautiful pearly whites are now my biggest night mare.

Perhaps you should train your dentists to go through a procedure where they test your bone structure for implants BEFORE pulling your teeth and not just assume you will be ok . You have no idea how this has impacted my life. I am devastated. I hate the thought of going on for more years with these painful dentures.
Linda Williams

The Aspen Dental office number is 1416

I had a tooth that needed to be pulled so on1/9/2017 decided to visit Aspen Dental because they are a in-network with my insurance company Amenities. I gave them my information and received an X-Ray of my teeth. After they accessed the damage I was told what the insurance company would cover and what I would need to pay out of pocket for the treatments I would receive on 2 separate days. I made first payment for the tooth extraction on 1/9/2017. After I paid the procedure was done. I made the second payment for fillings and cleaning on 1/18/2017. After I paid the procedure was done. Before I left they maid a 3rd appointment for 2/1/2017. Once I get into the office I'm told I owe money because my insurance didn't cover some of the procedures that were done which was also my first time hearing of this. I've never had an experience like this before I might add. A practice called balance billing from what I understand. So now I'm being told I owe 171.00 because AD claims my insurance company didn't pay their end of the bill.

What I would like is for these charges to be dropped. I made out of pocket payments in confidence that all charges were met.

I am requesting an immediate refund to be able to get dentures elsewhere:
24 HR post op visit was Horrible and will be writing a letter to as many people I can to get money back.
I went in today complaining I didn't have swelling and dentures didn't fit. Couple sore spots. This is my 3 visit at aspen. I was treated with such disrespect, not listening to me. Let me sit there for three hrs with tears and not one mention of calming me down. I couldn't believe they thought they were sending me out into the real world with nice temporarys which I was told in the money room I will end up with 2 sets for 7044.00 great I thought. Doctor did allow me to address my issues without his body language screaming get over it. He pulled my bottoms out with great force after a reline while my tops where out and hit them. Ouch. He did say sorry. As I had tears for this time with same tissue I finally asked to get a new one...horrible uncaring company I kept while I was there. I would say I cannot go to work..I have an important job his response everyone does...I said I am your patient not everyone. He and obviously could agree on anything and everytime he messed with denture it was worse. I told twice I wanted to speak to someone else and thank goodness a gentle soul who got it...I had my teeth extracted and had a heart to deal with me. Reline was removed from top denture due to the huge gum look...why are the teeth not made bigger to balance that? P.Banda from Augusta Maine is someone that needs to pretend to care...it's hard enough going to dentist I am traumatized and do not want this office to touch my mouth. 7044$ and I am miserable. I have before and after pictures of today. I am disappointed as I was assured I would look great. Please contact me as soon as possible. I will be going to another dentist that I went to after I was told by aspen my teeth could not be saved. She had a slight change yet I chose aspen for immediates so I could go to work. Also the doctor mentioned limbs and getting used to it yes...but my teeth are the wrong size. I didn't swell so the huge dentures they made are wrong. With the inability to say that I do not trust them. And I am positive your CEO would be pissed if he witnessed what I went through.

They will charge you for stuff not covered under your insurance plan and make you pay in advance to future dental procedures covered and not covered by dental insurance. Consider the complaints online as valid and pick your dentist by local reputation and not fancy signs on the front or listed as a net work provider. Remember that non network providers can be cheaper on the bottom line out the door price. Be careful.

On January 11, 2017 I went to the dentist for a fractured tooth that had been given me pain. I made sure I let the dentist know I was very nervous about the procedure. He assured me that he had gentle hands and I was in luck. Luck this man toretured me. I was told to raise my hand when I felt pain and after the first injection I was told after that I was just feeling pressure and not pain and this horrible doctor continued to pull and pull after the tooth was removed this person went back and told me he had to remove the root. At that point I thought I was going to have an attack . I just laid there listening to the cracking until it was removed. I was sent home with one pack of gauze and instructions. My prescription was 800 ibroupren. Which didn't do anything and I had several people call to ask for something stronger. I suffered from the 11 until the 18 when I finally was called back in after I wrote a complaint. On the 18th I got a stronger prescription and lots of apologize. On my way to check out I found out that dentist is no longer employed there. And you let this guy work on me with one foot already out the door.
I have never felt so insecure and toretured in my life and yes I do have rights and since I am finally getting back to normal they will be addressed.

Hello, This is Nancy Leathers, the paralegal that worked on the class action lawsuit in 2011. I just wanted to post that the lawsuit was dismissed, appealed and dismissed again. We fought long and hard to get restitution for all the injured patients, both medically and financially, but the Court System let us down. I'm so sorry for those who lost out in anyway because of Aspen Dental.

My dentures broke and I called right away to be seen and everytime I called they said they'd call me back. 3 weeks later when I'd used so much glue on my denture so I could have teeth in my mouth I finally got in to talk to someone only to be told that they couldn't repair them (150.00) because of all the glue and now I needed an new set of dentures (950.00). These dentures are only a yr old and made by aspen dental. I was told that they see these breaks all the time and I could of had another procedure to prevent the break but was never offered it at the time. Rip off?

We went to a dentist & took in a referral to aspen dental explaining what work was needed done on my husb teeth .three teeth on top to b removec, take out bridge on top & repkace with upper denture.remove two teeth on bottom &put in bridge .we left a hr later being told alllll his teeth were bad .had gum disease & bad paradontal disease.there is no way thid all happened in a week fr the referral! Had problems after .rude to us so complained & was sent to dr in boardman at another aspen. He sat down & explained why they pulled all my husbands teeth .they felt a bridge on the bottom would not last long so full denture were better.! 5, 800$ later.we should have been given the choice& had all this explained in the beginning instead of saying he had gum disease ! Lies .we have now dine a research & see lots of this being done by aspen to make money .we returned the dentures which nevrt fit right & want reimbursed fr the nine teeth they never should have pulled .some were still so good & in tact they sawed them out charging lots of money. He missed a xtra week of wrk due to pain. No meds when d second time in severe pain .lots of research & this is common fr aspen. Please helo us get this credit due on r account. It is ruining r credit .!

I needed to have a second opinion about my dental work. I went to Aspen dental in their Central Ave., Albany, NY office. I was supposed to get a free consultation for the second opinion but later not only I got charged but they contacted a collection agency to get $128.00 for not providing any services. During that session, I provided X-ray from my first dentist and the so-called Aspen dentist tried to scare me by saying that I'll have no teeth left and need thousands of dollar of dental work! That dentist was not only inappropriate but really unethical. Dental Board of NYS should investigate this people.

went in to Aspen in march of 2016, made appointment too have 2 teeth pulled and a set of top dentures made...ok so here comes the amount.. had too pay $1200.00 upfront befor anything was done, than had too Finace $2000.00 and that covered everything from the removla of the teeth the temporary set of dentures and the permanant set..so today 11/16/16 i go in to get the permanant dentures after being in there last week too make the molding..they tell me there was a problem with the insurence and that i have too pay an extra $871.00.. now my job chnaged our Insureance plan on September 1 2016 so why now today am i told of this problem.. seems fishy.. well Aspen you can keep the permanant set of dentures... and i will go back too my old dentist.. atleast he dont wait 8 month too tell me there is a problem with the insurence... and after i gave them new insurence cards that went into affect September 1 2016.. go fish for money in someone else's pocket...

Set appointment to have teeth cleaned. They gave me a free appointment to have x-rays. No cavities and overall good health and gums. Dentist said we really can't sell you a lot of care...a cleaning is all that is required. Please take a seat and the office manager will talk to you and schedule your cleaning. Office manager said my cleaning will be $1700! I got loud and she said I can give you a discount.. to $1500. I said that was outrageous and I am not going to pay that much. She kept completing the documentation and said you need to sign here. I read and said no! She said it does mean anything and we can work out a payment plan. I said it is too high, not that I don't have the money. I left while everyone was looking at me because everyone heard my comments. 2 hours later when I got home she calls me and says the dentist and I have decided to discount the cleaning to $800.00. The story only gets worse from here an I hope you get the jest of my experience. The location of the office is in Tampa, Florida on N. Dale Mabry Highway.

9/13/16
so i called aspen dental and was looking to spend my well earned money at this business. I am 20 about 2 months from 21 and i asked about partials and fillings and got my prices. Then this lady went on to say if i'm 21 i get a free 1st consultation and x-ray's and i told the lady i'm 2 months from being 21. So because i'm not 21 she had to consult her manager to come up with a price which would be $80 just for the 1st consultation. I told the lady if i sent in my x'rays in from about 2 weeks previously if i would still have to pay for this 1st consult and she said yes. I have to pay $80 because i am 2 months from 21 vs. being 21 and getting free, that right there is robbing u blind this is age discrimination considering i have $4000 to spend on my mouth right now ! over this $80 i told this lady i will bring my business elsewhere i am fed up! I don't understand how they get away with this bull crap. And why is it an $80 fee under 21 so they can take your parents money ?

Called to schedule emergency apt. I was promised since I was so ill and in such pain as well as vomiting I would be given antibiotics as well as help with the pain until we could figure out what needed to be done. ( which was likely a wisdom tooth extraction. I got to apt. In dire need of help, sick, in excruciating pain, and sleep deprived.. I got a panoramic view of X- rays that I cried through. The Tec said she could see why I was in pain. The seeing the Dr he said I went from having beautiful teeth to needing likely all my molars removed and multiple root canals. I explained I had severe bike reflux disease. I was told he never heard of? Ok? Then asked how many teeth did I wanna keep. A hysterical, sick and sleep deprived patient as myself wanted to obviously as many as I could as I'd again always has beautiful teeth. He then said root canals and extraction on several teeth and bridges built.. I explained I was very overwhelmed as I sobbed in horror of the news. Then I said ok do I need antibiotics ? And what should I do with this emense pain until I can figure out what to do? He says no. I can take an aspirin. ? AN ASPERIN? Seriously.. You insusted I come in knowing my situation and that you didn't even take my secondary insurance. All he would talk about is how I could get care credit and or payment plans and it would be thousands for wha u need done? And further pushed the ways to make financial gain! I was lead in under false pretense. And left worse off. And denied my X- rays to boot!