Aspen Dental
reviews and complaints

I started at aspen dental becuz of a promo they were having at $ 19 first office visit...of course they found enuff problems with my teeth that the bill end up around $ 1500.00 which i have been paying on for the past year and a half. The dentist i saw at the time made a one tooth partial for me and said that i would come back in for adjustments, but they never scheduled an appointment for me, and i was unclear that i wuz the one that needed to come in to have the adjustment done. Later on the partial got so tight that i couldn't get it out, when i tried to pull it out it pulled a crown that i had in my mouth out. They glued the crown back in for me for free but it later fell out while i was eating bacon. When i returned at a later visit the dentist that i went to was now gone and of course the story from the current dentist was that he was working somewhere else and was waiting to take her place after they had the operation going. The business was like only 18 months old. Anyhow, they refused to take any responsibilty for the missing crown that popped out and wouldn't discount me any for replacing the crown with a new one which really ticked me off. The partial they had made for me the tooth was one of my two front teeth and the partial tooth looked skinny and out of place. On top of this I had $ 500 of work done on periodontal disease that i had, the company never called me after this to remind me of the six month cleaning which they had scheduled. That's the worst customer service in my 33 years of going to doctors, chiropractors, and other dentists that i have ever received. The good companies that are in operation call with a reminder about your appointment a day or two ahead of time when you are scheduled. There has been 3-4 different front desk clerks in the front since i have been going there for just over a year. The last appointment I waited til 45 minutes in the waiting room after i was scheduled, then i waited maybe another 30 minutes to see a dentist. It appeared the entire staff had changed over which made me a little uncomfortable. I am headed elsewhere.

Gave me a estimate quote of $1, 800.00 and charged me an additional $1, 000.00 with out informing me of additional procedures. Every address or Phone number that I needed to talk with a Representative are no longer active.

I saw Dr Fisher. I have been in severe pain from a tooth that has an infection. The whole side of my face hurts, the gland in my neck, as well as the tooth. I made an apt to see someone about it. The doctor did nothing. He sat behind me so I had to turn around to talk to him. He didn't even introduce himself . I had to ask him his name. I am still in severe pain and he did nothing. Told me i needed to have it removed and would have to make an apt with another Doc. He wiggled the tooth, which made it hurt more. And then charged me $65.00. I think a doctor should show empathy and try to make the simptions better.

They say buyer beware for a reason and when a company demands payment up front (before service is rendered) there is a reason. This company is a joke - there is no doubt had they not already had my money I would have walked away after every visit. You can expect a long wait every time you visit and get a minimum amount of one on one time with the doctor. Expect to have problems that they do not take seriously, Expect your temporary dentures to not be able to cut through butter expect them to not take your complaint that your hungry or sores seriously because you can't chew your food. Expect them to waste your time, give you minimal help and once you get your final dentures realize that your looks are forever changed by the misfitting dentures they so proudly insist fit perfectly. Expect to not see the same doctor every visit and expect since they haven't gotten payment from your insurance company they will send your account to collection without consulting you...really?

Aspen Dental was listed as a service provider with my insurance. I went in for an exam and by the time they were done I was given an estimate for over $9000 on top of the gross overcharge on the x-rays and periodontal exam (over$1, 000 which was billed to my insurance.) I left their office with complete dread. I had my teeth checked by another dentist and

I am new to the area and needed to find a dentist. Aspen dental was listed as an in network provider. This was absolutely the worst experience I've had in an office. First of all, they took some xray. The doctor checked my mouth for a few seconds. He abruptly said I needed 3 filling and deep gum/root cleaning/scaling due to bone loss. I was abruptly walked out front. A hefty treatment plan was developed---------they even built in extra charges for toothpaste, a $150 tooth brush, and mouth rinses. They don't ask first---they just tell you it's part of the treatment. I said I didn't want it. I show up for the actual work. I pay...they charge me for the toothbrush, etc. I remind them that I'm not buying a $150 toothbrush, rather than refund, they credit. I go back and have the 2 quadrant root/gum cleaning/scaling. I DID NOT FEEL A SINGLE THING AND HAD NO ANESTHESIA. I SWEAR SHE DID NOT DEEP CLEAN OR SCALE ANY GUMS. Next, I wait an hour to have fillings (one appt. at 11 and one appt. at 1). The one positive is that the dentist did not make me do anasthetic. He drilled and filled 3 cavities in a matter of minutes. I walked into the waiting room at 1 pm and walk out of the building at 1:12 pm. I offer to pay for the second part of the appt, the fillings. I'm told that I'm paid up. I go home, being told that my mouth will be too sensitive to do my actual cleaning, since I just had the root/gum cleaning/scaling----------AGAIN, DID NOT FEEL A SINGLE THING, GUMS NOT AT ALL SENSITIVE AFTER, NO BLEEDING, NOTHING. I'm home for a couple days, and get a bill? What? They said I was paid up! Anyway, does it account for the toothbrush credit? Who knows! I have to go back approx. 10 days later to have my cleaning, so I make arrangements to meet with the office manager and square the bill. I get there-------even her figures do not match the paper bill I received. I pay. I go back for my appt, the girl does a hit and miss with the cleaning, the floss, and the polish. Overall, most surfaces and teeth are neglected. It's like the girl had no system. It was absolutely the worst cleaning I've ever had. Anyway, I go home and get my insurance claims information. Things aren't adding up. I am going to collect all financial documents and will be reporting their billing practices. Also, based on reviews, this deep root/gum cleaning/scaling thing appears to be a scam----see other reviews. I think they are just saying you need it, sitting you in a chair, and then billing for it----------not needed and not done, if you ask me. At this point, I was JUST there for a checkup and treatment. I am going to another dental practice this week, literally days after my Aspen Dental experience. I am going to have a couple dental providers formally write up my oral assessment. I am going to submit this information to my insurance company, the BBB, and anyone that will listen. I AM SICK OF HEALTH CARE PROVIDERS TAKING ADVANTAGE OF PEOPLE. I HAVE DECIDED THAT I'M STANDING UP TO ASPEN DENTAL. THEY NEED TO BE INVESTIGATED. GUARANTEE THEY WILL SEE SOME PREDATORY TRENDS IN TREATMENT RECOMMENDATIONS.

I started going to Aspen Dental to have some work done in Vestal, New York. At that time the dentist said there was an area of concern on my tongue maybe being cancerous. However, was not able to make an appointment with the surgeon because I had 2 different insurance companies and hadn't gotten the other card yet.

Didn't care and refused to bill my insurance company for the visit to the surgeon. Was taken in and a print off was run for all the services that I had to have to have done and until I was able to come up with 50% of the fees then nothing could be scheduled.

I felt so be betrayed...My insurance would have covered the fees with no problem for the surgeon. Instead of letting my take advantage of the bennefits that I worked so hard to get they said that I would need to sign a contract and pay for services that weren't even going to be rendered in the same calendar year.

Then I had a problems with my face being numb on my left side because I had some infection going on in my upper left side... I went in and they wouldn't even let me see a Dentist until I signed a contract.

John - the General Manager - came out of the office because I wasn't going to sign because not all work was being done. I explained to him that I had a problem with being charged for work that wasn't done in the same calendar year. He was one of the most rudiest people I have ever seen and I thought to myself he is a General Manager? As a matter of fact the whole office was so unprofessional it made me sick. When I just went in for a numbness on my left side of my face - they didn't care if you don't sign a contract then you don't get to see the dentist. John - the General Mgr. said if you don't like the way the do things go some where else! I said how can you charge for something that is not going to be done until the following year. He looked at me and said are you wanting me to commit insurance fraud. I was so angry I up and left that office. Went out to the car and called the office and who answers the phone ((((John - General Manager)))). He really was so unprofessional it made me ill at my stomach. I told him was face was numb and that you refused me service... I also told John - General Manager that I was going to call both insurance companies and file a complaint against Aspen Dental.

He then got half way decent and said well come on back and you can see a dentist. Well, I had taken off work and had to go back to work so he said he would talk to the Dentist and have them call a presciption in for the infection in my mouth.

To all of you that are thinking about having work done re-think going their because the same thing will happen to you. All these people care about in getting you in and then running their famous printouts and having you sign a contract in which you aren't allowed to pay when they do the work.

Aspen Dental shouldn't even has their doors open to the public because of the way they treat their customers.

went in to have all teeth pulled and two full dentures put in.included was 4 posts in bottom jaw.everyone was informed that was my plan from start .now 10 months and 11, 000 dollars later i find out the posts wern't included and they want 2200 dollars more.my lower jaw doesn't hold plate in so i wasted the time and money in this whole process.oh yes the pain these professionals put me thru.beware their dental terms are not in plan english

Please, please please... Do not go to these franchise dental groups! They are fraudulent with high pressure tactics. It is a rip off!

I went to see Dr Samantha Pack at Aspen Dental in Brookfield, WI on 9/1/11 for a simple check up and cleaning. This was the start of a month long ordeal. The cleaning went find and I was advised I would have some slight pain for a day or two. Well the pain was not slight, after 5 days of severe pain I called the Aspen Dental group and asked to speak to Dr. Pack, unfortunately she was busy and advised the receptionist to tell me to use Advil for the pain and buy some Sensidyne tootpaste. I had already done this and advisted the receptionist, she then advised to give it couple of more days. After 5 more painful days I called again, I was advised to come in and have the doctor take a look at it. I came in and Dr Pack advised it appears doing the cleaning we got a little debris under your gums and we will do a deep cleaning and apply some antibiotic. After the Hygenist finishd this procedure I advised I was still in agonizing pain and wanted to speak with Dr. Pack, I was advised she was busy and I should continue to take Advil. I then advised the Hygenist to let the Dr. Pack know I needed to talk with her and I would wait until she was available. I sat in the waiting room for another 20 minutes and then the receptionist came out and advised Dr. Pack has written a percription for pain relief. I took the perscription and had it filled and begin taking the medication. After a day the pain continued to get more and more severe. I then looked up the drug she gave me on drugs.com and found it has a severe interaction with another drug I take, which was on my dental records. It appears Dr. Pack didn't bother to review my records before perscribing this medication for me. Two days later I was in so much pain I called the Dr. Pack's office and spoke to the answering service, they advised Dr Pack was on call and would call me back in 45 min, after 1 hour and no call back, I called again, they told me to wait another 30 min as Dr. Pack had not answered her page. 20 min later the answering service called me and advised Dr. Pack had advised them to call me and tell me if the pain was so bad and I couldn't wait until Monday to go to emergency. She Never called me back, I went to emergency and was provided antibiotics as my entire mouth was infected and I had lesions on my gums. The Doctor I saw could not understand why Dr. Pack had not perscribed antibiotics for me. Today, I'm still in pain and calling around to find another dentist to determine what is going on.

On or about September 29th I went to Aspen Dental in Mesa for a free consultation with x-rays and we set up a plan for the extraction of three teeth and the placement of a denture. They took x-rays and a mold of my teeth for the dentures. They gave me antibiotics because of an infection.
On October 1st I went in to Aspen Dental for a wax bite fitting, On October 6th I went in for a wax mold fitting. Finally on October 12th they were ready to extract the three teeth and place the temporary denture in place.
Immediately I knew there was going to be a problem. I tried to explain to the dentist that "I have roots that curve back so that he would have to wiggle and pull towards the back of my mouth to extract them". He replied that he "knew what he was doing" and wrenched at the first tooth pulling towards the front. He snapped the tooth off at the gum line. He then proceeded to wrench and pick at the roots pulling again towards the front, which only made them break again. I reiterated that "I have roots that curve back so that he would have to wiggle and pull towards the back of my mouth to extract them". Again he replied that he “had been doing this for some time and knew what he was doing". He began to try and pick out the pieces he had created. He then began wrenching hard on my jaw and even hammering at my upper jaw. I was feeling a lot of pain, even though they had shot me several times with Novocain. He finally finished with that tooth. The extraction had taken over 45 minutes and he still had two more to go.
I asked him if he had "gotten it all" and he replied that "he had". I told him "I didn't think he had because I didn't feel the tell tale relief that one feels after a sore tooth is removed". He told me "he had been doing this for years and knew what he was doing". He called to the assistant to get him the x-rays off the view screen. She brought them over and he studied them. He commented to his assistant that "I had roots that curve back so that he would have to pull towards the back of my mouth to extract them”.
The next two teeth went real fast he wiggled and pulled towards the back of my mouth and they popped right out no breaks and no grief. I felt a lot of blood coming out of the first extraction site and as I ran my tongue over the area I could feel sharp pieces that were still inside. I told the doctor that "I thought there might be pieces of root left". He scoffed at me and told me that "he was a professional and never left pieces behind". I asked if he could "put a stitch in because it was bleeding a lot more than the other sight". He refused and said "he wanted it to heal naturally". He then went and got the denture and placed it in my mouth. He said "it would act like a bandage and that the wounds would be closed within a week". I requested some antibiotics. He refused saying that he did not like to prescribe antibiotics after oral surgery, because he liked the sight to heal naturally. I asked for some pain killers because I was going to be in pain after the Novocain wore off. He refused saying I could take aspirin. I said "aspirin was a blood thinner". He said "then take ibuprofen instead". I said "don't you mean acetaminophen, because ibuprofen is also a blood thinner". He gave me a rude look, sighed and said "yes".
I went home and was in a lot of pain. I returned the next day and saw the dentist again. I told him that I was in a lot of pain and that I could feel that there were still parts of the tooth left in the first extraction sight. He told me that he "had been doing this for years and never left parts behind". I requested some antibiotics and pain relievers he again told me "no" and said "he wanted it to heal naturally". I asked about the pain and again he told me to "use aspirin". I went out to the front desk and told the receptionist that I was in pain and needed antibiotics and pain medicine. I asked to speak with a different doctor. The receptionist was very kind she went in the back and spoke with different doctor and came back with prescriptions for pain killers and antibiotics.
I nursed the antibiotics and pain killers over the next 14 days. The other sights had healed and closed but the first extraction sight was still wide open, it continued to puss and bleed and I was still in pain. I returned to the dentists on the 1st of November I again saw the dentist and told him that "I was sure that he had left pieces of the roots behind because the sight was still infected and bleeding". He told me "Some people take longer to heal than others, and that there was no way he had left pieces behind". He gave me a prescription for a medicated mouthwash and told me to "cleanse the area twice a day. It should close up in no time". I was very upset at that point. I immediately made an appointment with my primary care physician.
I saw my primary care physician on November 19th. He told me that he believed that the dentist had indeed left pieces behind and instructed me to go back and try again to get him to remove the pieces. If the dentist still refused then I should see another dentist. I went in and saw the dentist one last time and told him what my primary care physician had said. The dentist replied that a primary care doctor is different than a dentist. He said that he “has been a dentist for many years and never left pieces behind". He asked me "If I had used the mouthwash?" I told him I had but it hadn't helped. He then told me that "Some people take a long time to heal and that he was sure that it would close up any day now."
I went home and began calling around to see another dentist. At first I tried to explain the story to the intake person and was told that no dentist would touch a person that had faulty work done by another dentist. I stopped explaining the issue after the second time I was told this. I scheduled an appointment for January 5th with a dentist in Scottsdale and when I went in to see him I then told him that I wanted him to extract the pieces that had been left behind by Aspen Dental. He refused and told me he could not touch the work of a different dentist and that he would waive the bill for that day as there was nothing he could do for me. I would have to go back to Aspen Dental.
Two more months passed while I tried to find a dentist that would remove the pieces left behind by Aspen Dental . I finally just scheduled an appointment with a local dentist saying that I was in pain from a broken tooth. I saw the dentist on March 30th. I didn't say anything to him about Aspen Dental, I just complained about the extraction sight and asked if he could x-ray the sight and see why it wouldn't heal.
The new dentist took x-rays and upon looking at them it was clear that there were still roots left behind as well as chunks of tooth and jaw. He also pointed out that there was a tiny fracture in my upper jaw from the extraction site. He asked who had done the extraction. I told him. He told me that I should go back and have the dentist extract the pieces left behind. I explained that they refused and said that the area was fine and would heal in time. The dentist called his colleague in to the examining room they looked at the x-rays then examined the sight. They told me that they would be happy to remove the pieces but that I would probably have to pay cash as my insurance would probably refuse to cover a second extraction of the same tooth. They told me that in case that happened they would waive the x-ray and appointment fees and only charge me $95 for the extraction. The dentist apologized for my difficulties and told me that I should seek a lawyer or at the least make Aspen Dental pay for the second extraction.
The new Dentist set an appointment for the 6th of April and extracted the pieces left behind. He extracted two chunks of root and a lot of smaller pieces. He placed all the pieces in a small clear envelope and gave them to me he told me to hold on to them in case I needed them for a law suit or to make Aspen pay for the second extraction.
My insurance carrier did indeed refuse to pay a second time for an extraction of the same tooth and I was forced to pay for the second extraction myself. The new Dentist did not prescribe any pain killers or antibiotics, but within a week the area had healed and is now doing fine.
I was often sick to my stomach, during this time, from the combination of the pain and all the puss and blood I was inadvertently swallowing. Additionally I had breath that smelled so bad from the infection that at times people would comment on it, but no matter how often I rinsed with mouthwash the stench remained. I have no idea if I damaged my liver or other organs as the pain forced me to take 2 painkillers every 4 hours for almost 6 months. At times my upper jaw would swell so much and the pain would be so bad as to prevent me from even going to work. I literally spent almost 6 months in pain and agony, because of the negligence that I was put through.
I feel that because of the doctor's negligence I have suffered gravely. I have suffered monetary losses as well as pain and suffering. I missed a total of 8 days of work because some days I was in so much pain I couldn’t go to work. In addition I was left in pain and suffering from malpractice for a very long period of time. For 176 days I suffered with a mouth full of blood and puss. I was forced to purchase several bottles of antiseptic mouthwash and many bottles of pain killers over this time period which cost me financially, not to mention the cost to my health from taking that many pain killers for that long. Being infected that badly for that long affected my work and private time. Additionally, I had to pay to fix the problem because my insurance would not cover the extraction of the same tooth twice.
I have had several dental procedures in my lifetime but have never had an experience like this. I wanted to contact your company in an attempt to at the least get the word out that if you need dental surgery DO NOT GO TO ASPEN DENTAL. They are very uncaring about patients’ needs or complaints. This whole matter could have been resolved at anytime if they would have just believed me or checked out what I was saying. My complaints were valid but were not acted upon. I have spoke with several dentists throughout this ordeal. I asked them all one simple question. “What do you do when you have done an extraction but the patient is still in pain and insists that there is still something wrong?” There answers were almost identical. Every dentist I asked told me that they would simply examine the area and perhaps x-ray to identify the problem. Sounds so simple.
I can only assume that Aspen Dental does not care for its patients or they would have gone this simple extra step to assure that no real problem existed.

I went to aspen dental to have my wisdom teeth cut out the oral surgeon was rude from the begining! then he said he was gonna put the iv in my arm and I stopped him explaining no one has ever been able to find a vein in my arm his comment was”well I will just pretend u never told me that” and proceeded to put it in my arm. needless to say I ended up in the er due to iv infeltration I was awake during the whole procedure at one point I pushed the pulse oxygen monitor off my finger since the moaning wasnt a clue to him so he grabbed my arm shoved monitor on my finger slammed my arm onto chair and strapped it down. since I was awake during the procedure I also know during the surgery he took the blood pressure cuff off my left arm and put it onto my right arm that was already filling up with iv fluid. when he was done and the nitrus wore off a bit I was in extreme pain they brought back my mom and sister and my sister had asked why my arm was so swollen the doctor proceeded to be a complete jerk to my family and got smart with them SO UNPROFESSIONAL!

Went to Aspen dental for tooth fillings. They told me I have first to do teeth cleaning and then they can do the fillings. They did the cleaning and the hygienist gave me a tooth brush to clean my teeth every night. The hygienist never told me about the price of the tooth brush and I never asked. While looking at the bill I found something odd. Aspen dental DID CHARGE ME $130 for the TOOTHBRUSH. I went to their office and told them that I do not want the toothbrush and want my money back. I did give them the tooth brush back and they told me they will put the $130 back to my credit card. Till now, after several weeks, Aspen Dental did not pay me back the $130!

I went in to have my two front teeth fixed, , I needed crowns, , my initial visit consisted of an exam, and ex-rays that was May 5th, , , my second visit June 15th, , I was told I had in infection in my mouth, , they started to procede with "I need a root canal in order to put crowns in my front teeth, this procedure was horrendous, , I have never, ever endured that much pain at a dentist in my life.my impressions were taken on this day before the root canal
which was done by (THE X-ray Technician)not the dentist(I found that out at a later visit that she wasn't even qualified to be working in my mouth.) She left the mold in my mouth for aproximately ten minutes, , i had this stuff stuck in my teeth for about a week, , even floss wasnt getting it out, , needless to say I was definately not happy. The temporary crowns that were put in my mouth was ridiculous, , they had a space in between the two teeth, one tooth was longer than the other, , they rubbed against my top lip, , and touched my bottom lip CRAZY, I got a phone call saying the temporary teeth did not come out right and I had to go have another impression done, , I did this on June 29th, ., another fiasco, , whatever, , my next appointment was scheduled on august 18th, , I got a phone stating my appointment was being cancelled to the 20th due to fact that the dentist couldn't make it on the 18th, , , , Then I got a phone call stating my appointment on august 20th was cancelled due to a problem in the lab, , they would call me when the teeth was done..Here we are August 25th, , low and behold I finally get that phone call at 8:57 pm, , , , Am I wondering what the hell I should do, , YES I AM, , SCARY, , do I want more of that pain?