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CB Dental Services Aspen Dental 4716 Illinois Road, Fort Wayne, IN, 46804, US
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Aspen Dental
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Aspen Dental

4716 Illinois Road, Fort Wayne, IN, 46804, US
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1 complaint
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Working hours
Mon
9:00 am - 6:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 3:00 pm
Sat
Closed
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Closed
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M
7:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental - incompetent

I discussed a treatment plan with the office manager. I asked several times if the price she quoted was for EVERYTHING from start to finish. She assured me it was. She had a sample selection of dentures in her office & asked me which denture I was interested in. I selected the Comfy-lights. This was the only time I discussed with anyone the denture I was purchasing. My agreement was for extractions, sedation, a temporary denture & a permanent denture. I paid my agreed quote in full. A Rx was to be called in to my pharmacy for sedation. I went to pick it up. No one called it in. Aspen Dental told me to come on in the office, they had the medication there & would give it to me. I was to take the drug 1 hour before my procedure. They give me 2, check on me in 15 minutes. Nothing happens.They give me a 3rd, check again, nothing. They told me they could not do the procedure that day, because there would not be enough time. I left the office & right on schedule 1/2 hour later the drug takes effect. I took a week off work for this. I rescheduled another appointment & took another week off work. The day before I was scheduled I received a call that they could not do the extractions because there wasn't a dentist qualified to extract under sedation. I told them this was my 2nd attempt & I was off work for another 2 weeks, they had to send me to another location. They agreed. I went to have impressions done for my final denture. Nothing was said that I owe more money. My new denture will be done in 2 weeks. Today I went to my appointment & was told I now owe $500. Excuse me? I am paid in full. We did not charge you for your final denture. I asked them what my ENTIRE bill/expense would be on my very 1st visit. I want the GRAND total. Now I'm told I must pay another $500. I am beyond livid. This has been a terrible experience from the very start. Never has anyone returned any of my calls as promised. They know they are in the wrong. I've paid nearly $4000 & my insurance pays 50%. $8000 & I still do not have a permanent denture & I have no idea where to go from here.

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Ewelshh93
Delaware, US
Apr 22, 2015 8:38 pm EDT

Three procedures done at Aspen Dental. Wisdom teeth surgically removed (never had a consult.) Whitening (no consult or warning of pain.) Two veneers replaced (seated incorrectly, damaged top gums and exposed grounded down teeth, resulting in constant pain.)

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T Durham
Zanesville, US
Aug 26, 2013 6:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I took my 11 year old son to Aspen Dental and they found some cavities. After all the xrays and cleanings, I was told that Aspen Dental doesn't work on children. The would not fill his cavities.

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Alan W
, US
Sep 08, 2011 1:14 am EDT

DON'T TRUST ASPEN DENTAL! THEY TELL YOU YOU NEED WORK THAT WILL COST YOU THOUSANDS! THEY LIE TELL EVERYONE YOU KNOW TO STAY AWAY FROM THIS PLACE!

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jordansgrammy
Dayton, US
Sep 06, 2011 6:32 pm EDT

First visit-- waited for over 1hour and 45 minutes. I left. Second visit--waited for over an hour. I left. Missy and the other receptionist were very rude to the customers. Not at all for the customers, even if they say they are. Total rip-off

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Ewelshh93
Delaware, US
Apr 22, 2015 8:40 pm EDT

More pictures

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debi49
Cleveland, US
Nov 21, 2014 2:26 pm EST

I agree !

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debi49
Cleveland, US
Nov 21, 2014 2:25 pm EST

I aGREE !

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55bells
norwell, US
Nov 17, 2013 1:55 pm EST

Aspen Dental is a total rip off stay away! They tell you need DENTAL work you do NOT need..never again will I go there .my first and last time crooks

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Mcanders
, US
Aug 31, 2013 3:48 pm EDT

Inferior dentures and they woudn't discuss correcting them with me. The doctor was pushy

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