Aspen Dental
reviews and complaints

This place is an absolute joke, It is like a puppy mill. They belong to several differant discount plans to get a high volume of unsuspecting patients. When you get there, the office manager is like a time share salesmen with a high pressure presentation on the work that should be done and what the cost will be. She then wants you to commit to the work being done by initialing the estimate form. After that, they will make appointsments for you to get the work done, (Appoints are spread out over sevral months as they say they are swamped and its hard to get you in.) When you do go for your appointment, as you are signing in, the pleasant (yeah right) receptionist advises you that there is a $20.00 exam fee and ask's you to pay for the services now. This place is only about the money. Get you in, get the cash, get you out and reschedule some more appointments to keep the cash flowing. I have had only three visit's but I'am full. Had enough. The AGO needs to put them out of business.

my husband and i needed to find an oral surgeon for me-i need to have my wisdom teeth removed. with our old dentist our insurance only covered 70/30. so we called and they told us aspen dental was in network. so i make the appointment. my husband works nights and stayed up to take me since we share one car. i fill out all the paperwork and give them the referral slip. thats when they tell us they no longer have an oral surgeon on staff as of a week ago!boy was my husband hot under the collar but i kept him calm.. we called the scheduling center back and apologized to him over the phone. they were supposed to contact me to set up another appt but have never heard back. thanks to everybody for opening my eyes about these people. i will definetley be showing this to my husband.

I went to Aspen Dental as part as their promo for free x-rays and consultation.I was told I needed a deep under the gum cleaning because of gum problems. The first appointment they scraped only a few of my teeth then applied something between my teeth. I was in the chair for only about 7 to 10 minutes. The next appointment they scraped in between a few teeth then only used the tooth cleaner/polisher on the gum line but not on all my gum line on not on my teeth whatsoever. This in my opoinon a deep gum cleaning it wasnt even a proper cleaning! I was charged $330 for this! Total time of actual work from both appointments was 20 minutes!

The last two appointments were scheduled for my final upper denture (remake, the first one didn't fit and kept falling out of my mouth, they did a hard reline and made the denture extremenly painful and they needed to remake them) were a total waste of my time, after I went to the dental office and registered, they waited 20 or minutes to call me to the front of the reception area to tell me my dentures didn't come in? when I asked why they didn't call me and let me know? they said sorrry. Today I had a 2:40 pm appointment, they called yesterday to remind me and comfirm the appointment. I went to the office at 2:19, and the office was dark and locked, I waited in front of the door in my car and waited...every 5 minutes or so, I'd check the door to see if it was still locked, I waited until after my scheduled appointment time before I left, now this drive is probably 20 miles from my home, to them my time isn't important. I wii, nor would I ever encourage anyone to visit Aspen Dental.

Stay away from these scam artists! I have had very bad luck with getting my first dentures. My saga started a little less than two years ago when I got my first dentures from a denturist in Kennewick (who latter had her dental licesense revoked). I was laid off work and I had medical coupons to pay for pulling my teeth and the plates. The dentures were terrible but, she told me that was the best that could be done since my "tramp stamps" had not paid her very much. I was able to find a new job and my number one priority was to get new dentures that did not make me look like a drug addict. I went to Aspen Dental in February for new ones since they were the only thing I could afford (I was thinking that anything would be better than the crap from welfare R U). Anyhow, Aspen made two attempts to make me new dentures and they were actually worse than what I got from the welfare denturist office. At least I could wear the teeth from dentures 4 u. Finally, out of desperation, I called my mom to beg her for money to get good dentures. I went First Choice Dentures in Pasco (he is also a denturist). I don't remember his last name but Joe the denturist was able to give me beautiful teeth. I am no longer embarSsed to be seen in public. The lesson of the story is to research who is going to make your dentures. If I had done my homework, I would not have been taken by this rip off dental franchise. Common sense, there is a reason why they can only charge $249. Please learn from my mistake and avoid these con artists.

HORRIBLE service, , went to get my partial fixxed at aspen dental in cheektowaga ny and 3 appts later it still doesnt fit right, , had dr singh tell me that it was the best they could do...not happy will never go back there, i ma no dentist but ptu me in the lab and i could make it fit better, , they just dont seem to care if it fits your mouth or not, so now i have to go somewhere else and have a new one made cause they wrecked mine, and in the mean time im gonna have to walk around in public with no teeth and aspen didnt care.

This company will lie to your face and overcharge you. Consistently they have told me it would be one cost before going in and then it increases when I go out to pay. One time I went in and they showed me an electric toothbrush, which was no charge for this specific cleaning I got. Next time I came in and they claimed I owed them $150 dollars for it! No returns naturally, because I already had it. I will never go to this facility again as I was ripped off countless times. It looks professional on the outside but unfortunately, on the inside it is not.

I scheduled an appointment at 4:30. I waited until 4:45 and had not been sent back so I asked how long the wait was, so I would know if I needed to reschedule. There were many people waiting. I was called back at 4:45 and sat in the chair until 5:05 until the dentist came in numbed my gum. I then heard him talking to a walk (a child who's two front teeth were a little wiggly). The dentist told the child he needed a splint and asked the mom when she could come back. She hesitated and he said he could fix it right then. The dentist reappeared at 5:20 to give me another shot (I was already numb). I waited until 5:35 until the dentist showed up again to say I was ready to have my cavity fixed. I told him he was extremely rude to have put me on hold for a non-emergency walk-in. He did not say a word. I ended up walking out with a numb mouth and no work completed and will NEVER go back. I have been going there for about 2 years and have had SO MANY HORRIBLE EXPERIENCES. Pain, long wait time, ridiculous dentist turnover rate. There is one receptionist who even rolled her eyes at me. DO NOT GO HERE. The service is beyond horrible.

It started when 2 teeth on my partial were broken and lossed so i made an appointment. I waited at their office a half hour after my app. with people coming in and going right by me into their examining rooms. I proceeded to complain and their response was that I was a new patient and needed an exam. I stated that all I needed was my plate repaired. The exam was free she said . So I said O.K. After the exame they stated they had to pull all my bottom teeth and put a full bottom plate in for a thousand dollars. Allo I wantesd was my partialo fixed they said couldnt do it because it was metal. Well my teeth were solid enough for me so I told them to shove it and they responded in a rude nasty way . The next day I went to Forum Dental in Scranton and had them fix my plate in an Hour. So watch Aspens racket they try to push you into a expensive proceedure when you dont need it.

My wife had her teeth pulled and now dentures from Aspen Dental. However they do not fit properly - they are very loose and fall out even when eating light foods, like a half of a strawberry. When we complain they are non caring, rude and condescending. When she went to have them adjusted three staff members worked on her and not a one introduced themselves to us, (this is very poor business practice) they acted like we were being a bother to them and were talking down to us like we are idiots (I have a Dr. degree but did not disclose that to them).
We plan to get an attorney and make them pay another dentist to straighten out their problem if they do not make this right.

When I went to Aspen Dental 2 years ago for a dental cleaning, I was suprised to have an ultrasonic gum cleaning being performed when I did not ask for it to be performed. I inquired about it and was told "it was in my treatment plan". I stated that I did not agree to this service and didn't argue further about it. When I scheduled this dental appointment, I specifically said I just wanted a cleaning- not the gum cleaning I had last time.
When I arrived to my appointment, I was told that they had to stick to the treatment plan- with gum cleaning. I stated I refused this treatment but the dental hygentist wouldn't clean my teeth- she stated that I needed to speak to the office manager. The office manager comes in and says she sympathizes with me but the treatment plan must be followed. She says the hygentist must do what is best for my teeth and her repuation is on the line. I offered to sign papers stating that this was not an issue of money (2 dental plans to pay for services) and not a matter of me being uneducated about the importance of clean gums (I am a nurse), but a service I did not want to suffer through again and my gums appear just fine. Since when did the customer/patient not have a say in what THEY want? As a nurse I know that I cannot force treatment on patients against their will and this applies to ALL forms of healthcare. Aspen Dentals office manager insisted that they would not clean my teeth and give me an exam without the gum service being performed. I walked out and me and my family will never go back.

Our regular dentist was on vacation when a front tooth broke. I would not be seen in public with this tooth missing. It was a clean break and I thought that a bit of glue would hold it in place for a few days until my regular dentist was available. Aspen advertised walk-in service so I called to verify and after explaining what I wanted they gave me a same day appointment. Upon arrival we again explained that we only wanted a tempoary fix to hold us over and was told "no problem" they gave me 3 pages of questions to fill out and said that an x-ray would be required. When I was in the dentist chair, doctor Young Park said that he could do what we asked but REFUSED to do so because we were not coming back.

We should have been told up-front instead of waiting until then. Plus they had the audacity to bill my insurance for an x-ray and oral exam. What a bunch of money grubbing, unethical, expletive-deleted...

I am in the process of having Aspen Dental investigated in RI and attempting to have the entire franchise investigated based on the complaints here. My complaint is they mislead patients and misdiagnos them for the benefit of monetary gratification and are in violation of the ADA Code of Ethic, more specifically Code 5.A and 5.B.6. I will repost the results when more progress is reached. I went to my prior dentist and they did the same testing and report I do not have to have a scaling done and my gums are in healthy condition. They even refused to clean my teeth unless I have this procedure done which is not needed. I'm not letting this go. People are having it hard enough surviving without be ripped off by their dentist.

I have been a patient at Aspen Dental for a few years and have finally had enough. Every time I have an appointment, I have to be on top of them about what my insurance will cover - whether it's a routine cleaning/x-rays or a filling. They have done an x-ray that was not covered and then charged me for it at the end of the appointment. They have tried to give me a white filling twice even though my insurance only covers silver fillings. They literally balance bill me for every single appointment. I have to call them every time to let them know I am not paying this bill. I requested an x-ray from them to bring to my oral surgeon when I was getting my wisdom teeth out. I made this extremely clear and they still gave me an x-ray that didn't even show my wisdom teeth. I had to leave my oral surgeon appointment to drive across town to get the correct x-ray, which I had to pay for a 2nd time, even though it was their mistake. The final straw was this past appointment - I had one of the first appointments of the day at 8:00. I was not taken in until 8:15, and the hygienist proceeded to scrape my teeth and gums so roughly that I was crying. She saw the tears and laughed. Then when she finished, she told me to wait for the dentist to inspect my teeth. I waited for 15 minutes and the dentist never came to see me. I finally left after I had been at this appointment until 9:15. Unfortunately, I still have to deal with them one last time - they balance billed me for a simple cleaning and bitewing x-ray AGAIN!

I had 3 appointments set up for a "deep cleaning, " then a regular cleaning and tooth extraction, and cavities. I went for the deep cleaning, couldn't keep the appointment for the tooth extraction, and they told me it could all be done on the day I was getting fillings.
When I came in for my appointment, I was told they would not be doing my extraction due to "staffing levels" and that the extraction wasn't on the schedule for what was supposed to be done. This was despite my Saturday appointment being bumped half an hour sooner previously SO this could be done all at once.
After my teeth cleaning, they filled ONE cavity, and whoever was doing it, I hope to God he wasn't a student, jammed something in my mouth the wrong way and it slipped off. Luckily it didn't hit anything in my mouth but sure made me flinch.
Whomever was holding the suction vacuum pretty much sucked my tongue out of my mouth, but didn't even get all of the filling material out as I had to stop them halfway through the procedure to pull a piece of it out of my mouth or I was going to gag.
Upset I wasn't getting my tooth pulled, I had to reschedule my appointment on their next Saturday they had open (yeah, they're open ONE Saturday a month, one day late a week). I guess its too hard for them to understand that people like me have to work a full time job and cannot just take off days of work to have a tooth pulled. Anyway, their Saturdays apparently don't become available until a certain "time" and I guess I got lucky! However, she seemed unsure to schedule me because the dentist that day WANTED TO KEEP A LIGHT SCHEDULE! ARE YOU KIDDING ME!? I am the customer and you say that right in front of me! I was very offended by that, and probably won't even go back. I will say that the oral hygenist there was the nicest person out of all of them, but I don't care for the office manager.
STAY AWAY! Especially if you have a regular 9 to 5 job they certainly don't do enough to cater to their working clientele.

Aspen Dental is the absolute worst dentist office I have ever been to. I have had so many issues with them I don't think I can remember them all. First, they pulled a tooth I needed to crown that had a previous root canal done and I am now questioning if it needed pulled in the first place. When pulling the tooth, he cracked the one next to it. So while waiting for my bridge to be made, which took THREE times because it was improperly made, it throbbed constantly and he would not write me script for any type of pain medication without coming back in for another visit. They told me on one of the many trips that I did not have an appointment even though I had my appointment card with me, so more time off of work. Now top it off I get a bill on Friday that is due on Monday when I was told that I was paid in full. So if you want a dentist that is just out of school and doesn't have a clue what he is doing, questionable price gouging and procedure necessity, then feel free to go here.

they made partial dentures for me after I had teeth pulled//cleaned//filled. which would not have happened in first place if I knew they could not do there job right. so why should I suffer when they did not do there job. will not give me a refund on the money I paid. which was 800 cash 1500 carecreditcard. not 198 dollars that they said is what the partials cost. I have a statment that says they were 449.50 each.