Complaint Rating:

Company information:
Aspen Dental
United States
www.aspendent.com

I went to Aspen Dental looking for an extra set of upper dentures. The main reason why I went there. The dentist told me that on my lower teeth I would need 2 teeth pulled. All of a sudden they were just doing work on my lower teeth. I did not mind the Dental Hygienist doing her job, however she could not do the complete procedure & recommended I go to a Periodontist. I went to the Periodontist who then told me I do not need those teeth extracted that he can perform gum surgery on it. What upsets me the most I applied for the CareCredit and was approved, BUT Aspen Dental submitted charges to the CareCredit for services that were not rendered. For instance the extractions. They also knew of my appointment & at the request of the Periodontist asked for the xrays to be sent to him so I would not have to be xrayed again. Aspen Dental had never sent those xrays to the Periodontist, so needless to say I had to get more xrays done on the teeth they were going to extract.

1. They charge CareCredit in advance for work before it is done. In other words they charge for services not rendered.
a) pay for an electric toothbrush by just giving it to you as part of the visit & not asking if you would like to purchase the item. $125.00 for that. I have an electric toothbrush I am very happy with. So this company sells a bunch of goods without consent of the patient (me).
b) An extraction $229.00.
c) Incomplete work from the Dental Hygenist because she told she couldn't do the deep cleaning because of my gum infection & recommended the Periodontist. Hygenist charges were $376.00 which should be less because she could not complete & suggested I see a periodontist.
2. They didn't send the xrays to the periodontists, therefore made me have to go for more unnecessary treatment.
3. Kept me in a dental chair for over an hour without acknowledgment.

I was not happy with the way I was treated as a human being. Aspen Dental seemed more corporate instead of a dental health facility. It seems to me it is a money making scam to charge for services before the services were even done.

I am working on to get credit from Aspen to the CareCredit for only services rendered & not to pay for the toothbrush that I did not ask for, especially I have an electric toothbrush that I am happy with.

They are very misleading. BUYER BEWARE!!! CONSUMER BEWARE!!!

Thank you,
Rita.