Ashley HomeStore review: poor service! 11

I recently purchased a bed from the North Brunswick store. When I went to the store I told the sales person i have 2 requirements: i need a low profile bed as it will be used for an elderly person and I need it delivered within a week. The sales person confirmed both requirements and placed my order. I paid for the bed in full. The day of the delivery, the wrong item was sent so i went back into the store, spoke withe Ed the sales manager and Paul the district manager...both had attitudes and could care less. After spending 2 hrs at the store, being ignored for 1/2 the time, I was promised the bed I ordered will be delivered the next day. Instead they bring in am extra high profile bed. I immediately contacted the store, the customer service rep "bibi" apologized and said the issue will be resolved asap. Until then my eldery grandma used the high profile bed for a few days, almost fell off the bed while getting on and off. We immediately moved her to just a mattress, the poor lady is struggling as she has to bend so low and try to get up.
A week later they send yet a wrong part. It's been 2 weeks and i still don't have the bed I ordered. The store refuses to credit my account and pick up the bed. I have tried to contact the sales rep, customer service rep and get no response. They are ignoring my calls, msgs. I have finally contacted my lawyer. I would never recommend this store to anyone. All they do is harass their customers and steal their money.

The REBATES are SCAMS!
I bought over $3, 000 worth of furniture one time and they promised $500 free gas and $200 rebate via a Visa card.
I used to work for a company who did rebates so i filled up everything VERY carefully and made copies. I also sent my paperwork by certified mail. I had to call well over TWENTY TIMES in addition to Faxes, Emails, and store visits. They finally just sent me $150 Visa card- 6 months later. Still don't know what happened to the other $50.
As far as the Free-Bee Gas...LOL- You have to spend a certain amount $100 every month at the same gas station and send original receipts with the hope (and prayer) that they will send you a $25 dollar voucher every month till the $500 is reached. Its a scam and you can see online about this one. Wish I knew before I fell for it.
I still went back to Ashley and bought a $1500 living room set and a $200 dinette.

I also went through a delivery issue with them when they forgot my office furniture. I canceled the order due to this. I was pissed off big time.

I will NOT be shopping with the intent to get a rebate from them ever again.

I am having the same experience you are. In my case there is no followup and someone dropped the ball for 24 days! Its funny how they list the same # to call all the time. Asked for a contact name and number for store manager was told he is busy and his voice mail full!

This is an isolated situation with one of over 300 independently owned Ashley home Stores. I would have hesitated right from the start when they asked for it to be paid in full and the product wasn't going to to be delivered for more than amonth. What was the purpose for the payment in full. Who's got egg on his face here Ankur. I know for a fact that Ashley homeStores, e specially the ones in South Florida are driven by World Class Service and don't go a day without that offered to every customer. It is unfortunate that your situation required you to voice your opinion in such a manner that deficated a store management but the story can be the same for just about any establishment out there when it comes to once in a while situations. If this occurred day in and day out I would consider other options against the store owner but I want to let you know that Ashley is the largest manufacturer in the United States. (key word - united States) and I truly believe they will do everything in their power to make even the worst of customers happy. Including but not limited to the author above. I am an Ashley believer. They will prevail.

At Ashley Furniture HomeStore we strive to make your shopping experience far superior to that of the competition. Our ultimate goal is to provide 5 Star Service to each and every customer, if you feel we have fallen short of our goal please contact our customer care department at CustomerSupport@AshleyHS.com or [protected] and our customer service representatives will make every attempt to address your concerns. Thank you.

I have to disagree with the comment of bad customerr service from this independent dealer . I have purchased several rooms of furniture from this very store and all i have to say is they did what was promised. The furniture arrived alittle late due to delays from the manufacturer, but when it did arrive it was delivered in a professional manner.

I did have 2 problems with a bedroom set on my last purchase howerver they sent a service tech to my house and it was fixed to my satifaction. Lets face it no matter what you buy it never arrives perfect i dont care what you get.

Thumbs up to ASHLEY!

I ordered my furniture (Sofas, Bed-set & Mattress) from this store on June 29th (I paid in full) and the guy said it should take 7-10 days. I got call on 13th July saying, "Your love seat sofa is broken, would you accept all other things while we will deliver your one piece later?" I said, "Sure, something is better than nothing." I got my delivery on July 15th. I am missing my Mattress, too. I called them, she said they will deliver mattress and one piece of sofa next week. I am crossing my finger!

I worked for Ashley for two years in North Brunswick and there is no advice you can give this gentleman other than to get an attorney or file complaints with every know bureau. The customer service in this store is only geared towards making the sale. After making your purchase, in which you will have signed away all of your rights to the point where it takes 1/2 hour to purchase a lamp or accessory item off the floor, the customer is left out on a limb. The reason the phones don't get picked up (I was customer service) is because the delivery and repair complaints are so predominant that the customer service staff that handles them would not be able to do their other job (which is processing sale paperwork) which is the goal. The store is crooked. The owner is present most of the time in either their Linden Store or North Brunswick but he won't come ut to deal with these issues and uses his nasty manager or his nder-qualifed airhead "Customer Service" managers to handle them. When you go to one of those numb-nuts with an issue, they grab a bunch of "gift cards" because they are prepared to "pay you off" to keep you happy and if you rub them the wrong way, they will just throw you back into the system of having to call and get no response.

As far as quality, guys you get what you pay for. It looks attractive and if you live ina museum where no one sits on your sofa or uses the furniture it will make a nice appearance for your guests. I have bought items from Ashley at another location and we are all adults in my house, the veneer (while it looked like beautiful solid wood) was so thin that it just wore right off. It is honestly thinner than a coat of nailpolish and will rub off with your fingers after a few months use. Don't buy furniture here if you want to enjoy it for more than two years. And if you must buy Ashley, DO NOT buy it from any store owned by Will Shaffer.

I would have asked them... What were they planning to re-stock, if the merchandise han't been delivered yet!

Very upsetting I am sure. We have been looking for furniture and found some nice pieces at Ashley but have been reading so many negative reviews on the Company that we are reconsidering.
We hate getting scammed!

marta

I would locate information for the corporate officer regional office or regional/district manager. Speak to someone on a higher level that can provide some type of compensation for your inconvenience. I think it is ridiculous when you pay for A-1 service and you don't receive it!

Phone service of Ashley furniture store at North Brunswick is ridiculous. They don't pick up the phone for the whole day. I bought sofa and send them a document by fax next day and when i start calling to confirm they got the fax, nobody pickup the phone every time it goes on the voice mail and voice mailbox is full so you cannot leave the message, so i have to drive 50 miles to confirm the fax.When i went to the store to tell this problem they start making excuses Ridiculous phone service and customer service. Recommend to never buy furniture from this store.