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Ashley HomeStore
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1.7 799 Reviews

Ashley HomeStore Complaints Summary

130 Resolved
655 Unresolved
Our verdict: With Ashley HomeStore's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ashley HomeStore reviews & complaints 799

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11:31 am EDT
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Ashley HomeStore poor quality furniture and customer care

This is the biggest mistake I have doen in buying the furniture from Ashley.Their furniture quality is poor, whatever I received had defect and they are not even exchanging it .Customer care never returns the calls and you have to hold for 1 hr atleast to talk to them. Poor service by delivery persons.I wasted my money and still waiting for them to replace the furniture.NEVER NEVER BUY ABYTHING FROM ASHLEY'S.

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10:00 pm EDT
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Ashley HomeStore management behaviour

Ashley’s furniture: a place for furniture, discrimination and racism!

Have you ever felt discriminated by a salesman or anybody who thought that he was better than you because you are a woman? How about being treated like a second class citizen because you are not white? Well, this is how karry, the owner and store manager of ashley’s furniture calgary heritage homestore treated me this afternoon!

My husband and I decided to buy a sectional for our basement. We are quite excited about this purchase as we are normally savers and not spenders. We previously had pleasant dealings with ashley’s three years ago and were hoping for a repeat experience. They day went on smoothly as we perused and zeroed in on the sectional we wanted to purchase. As they were having a storewide sale that day, we asked if we could get a bigger discount than the one that was advertised. Our salesman informed us that he unfortunately couldn’t give us lower prices. He, however, could ask his manager if he could do something for us.

Karry, ashley’s calgary heritage homestore manager, came in already curt with the salesman - continually interrupting him and questioning his price calculation. He gave us a lower price and argued that is so much more than the 25% off that was advertised. Karry then proceeded to interrupt me as I was questioning his math on the percentage off. Karry asked my husband “can your wife understand this?” I informed him that I have a master’s degree, I can obviously understand basic math.

This is very offensive! Why did he not talk to me directly? Does he prefer to deal with his kind? Does he think that I cannot understand him because I am a woman or because I am not caucasian like my husband? I told my husband that we are going home and not purchasing anything from him. Karry felt the need to shout at me and my family of how he was so happy to have met us. I said, “I unfortunately cannot say the same to him.” my husband, son and I stood up from the couch and walked towards the store doors. Karry felt the need to follow us and shout at me again saying “a person with a master’s should be able to understand basic math!” I asked him what his name was, he said he is karry, he is the store manager and he owns the store and then told me to never visit his store again!

After you have read this, you might think I am angry and you are right! I am angry! I am angry that someone felt that need to make me feel ashamed of my gender, ashamed of my colour and made me feel simple. Karry’s attitude infuriates me. I do not feel that it should be tolerated in any circumstance. I, of course, do not plan to go back to his store again; and I urge others to take a stand against any and all kinds of discrimination. Please boycott ashley’s furniture.

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4:51 pm EDT
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Ashley HomeStore dangerously sharp arm rests

My daughter bought a hybrid (not exactly sure what it's called, but it's a mix of real and imitation leather) leather sofa made by Ashley Furniture. I was with her when she picked it out and neither one of us noticed that the arms of the sofa had dangerously sharp corners and edges until she fell on it and broke her tail bone.

The arms are lower, down by the seat cushions, and have a separate cushion that is attached over the top, but the padding is not thick enough to protect against the sharp edges, nor big enough to go beyond the outer edges. There's no padding over the arm boards AT ALL, just the fabric and the attached sparsely padded cushion sewn on top..

All she wanted Ashley to do was refund her money, take back the sofa and pay her measly part time wages for one week because she couldn't work. They refused to do either.

She has three kids, no way to pay for a new sofa because she only works 20 hrs a week. But her biggest concerns now are that her children may trip or fall against the arms of the sofa and crack their heads open. Head injuries can be fatal!

We're getting a lawyer, even if I have to pay for it. I think it's wrong of them NOT to stand behind a piece of furniture that has an obvious defect! Shame on them! If one of my grand kids gets hurt on that sofa there will be HELL to pay!

Ashley, if you decide to do the right thing email me at jlrose125 [a] gmail dot com

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Update by jlr125
Jun 14, 2014 5:06 pm EDT

I'm commenting to correct my statement above, which I typed as:
We're getting a lawyer, even if I have to pay for it. I think it's wrong of them NOT to stand behind a piece of furniture that has an obvious defect!

Correction:
We're getting a lawyer, even if I have to pay for it. I think it's wrong of them NOT to stand behind a piece of furniture that has an obvious design flaw.

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ldacunha
San Diego, US
Jun 28, 2014 9:41 am EDT

My $2500.00 leather sofa pealed after 2 years When I contacted the store they said there was nothing they could do to help. I will NEVER buy another piece of furniture from them again! Buyer beware!

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Fred314
, US
Jun 28, 2014 12:57 pm EDT

Search Google for
leather peeling off couch

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2:09 pm EDT
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Ashley HomeStore customer service

The attached photo shows a desk on top and a "matching" office storage cabinet on bottom. After over six weeks since purchase and trying to make this right, even with a sales man in the store and the woodsmith that was sent to take photos agreeing, the store still refuses to replace the cabinet (bottom photo) for me with a piece that actually matches the desk (top photo).

I bought four complete rooms of furniture spending thousands of dollars, and now customer service says they are a "set" and the salesman refuses to return phone calls and the Woodsmith gave an incorrect phone number.

I'll never purchase from them again. After spending as much money as I did, having multiple delivery reschedules that were not because of me and now being told these match... Obviously they don't care about their customers and are not willing to solve problems.

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10:49 am EDT
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Ashley HomeStore durablend fabric peeling after 3 months

Ashley Furniture is beautiful on the show room floor. However, my sister and I bought the same couch the same day. Within 3 months the fabric began to slit and peel. Ashley does not follow through with their warranty specifications. I am embarrassed of my furniture and the only option is to burn it and buy better. My sisters couch has duct tape holding together slits on several cushions etc. I have to hide the fabric with throws and blankets. Ashley Furniture should pay for their lack of customer support and extremely poor quality furniture!

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4:15 pm EDT
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Ashley HomeStore poor quality poor service

We purchased top of the line leather furniture and the seating started to sag after 2 days.
I tried to rerun the furniture because of poor quality and I was told I could only exchange it, I replied that I had the best quality furniture they made so why would I exchange it for a lesser quality product and have store credit to buy more garbage?
The swivel rocker was delivered defective.
We called customer service that sent a technician out to look at the problem. They sent me a box and I scheduled a 2nd appointment only to find out that I had nothing I needed to repair any of the problems and that everything I needed wasn't even ordered.
I wish I would have read some of these complaints before shopping and I do believe all of them.
I have only shared some of my bad experience with you.

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9:12 pm EDT
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Ashley HomeStore salesperson

My husband and I went to Ashley Furniture in Winnipeg St. James on Saturday April 5th at about 2.30 pm. We entered the store and we started looking at the products. We are building our new home so we started browsing all the areas. Then a salesperson approached to us and asked what brought us there that day and we told him that we were browsing. He left us and we kept looking around. Then he approached us again asking if we wanted a flyer we politely said no and he wouldn't take no for an answer. He started coming too close to us and invading our personal space. When we refused to take the flyer he asked "what are you looking for?" At this point my husband started getting frustrated and told him "nothing". And the salesperson asked if he was bothering us and my husband said yes. He said it was his job and told us we should have stayed at home and browsed the website instead of coming to the store. He was rude, invading our personal space and wouldn't let us browse peacefully. My husband and I have a pretty wide social circle and we decided to spread the word in person and online.

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RarelyComplain
Warren, US
Apr 09, 2014 3:57 pm EDT
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Don't ever go to Art Van Furniture in Warren MI. Far as I can tell, you aren't allowed in the store unless you have some busy body salesperson in tow constantly harranging you. The one time I told a salesman that selecting a mattress is a real personal thing, let me look around, he was outright rude. I found a mattress I liked, but decided that I wouldn't buy a shoelace from that obnoxious pig. I left, They lost a $1500 sale.

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Ashley HomeStore furniture delivered broken parts missing

Went to Ashley furniture to get a new bed and couch. spent over $4000. on furniture. bought a bed and a couch. the bed has a mechanical base. the bed was supposed to be on back order but was supposed to receive the couch the next weekend. got a call Thursday before the scheduled Saturday delivery the couch was on backorder for over 5 weeks. bed delivered in 2 weeks, I was told to leave the current bed frame on my head board and the delivery people would remove my old mattress by sales person, the delivery men told me the bed frame had to be removed, but they couldnt do it and didnt have time for me to do it.(simply lift the rails off the hooks) they did not affix the base to our head board OR give me the hardware to do it myself. they simply set the base offset from my head board by about 6" on each side. and left they would not take my old mattress. they left the paperwork for the bed in the front yard. when the couch was delivered the recliner mechanism was broken - it had a particle board construction and simply fell apart. I was told by the delivery men I could refuse delivery they got on the phone with their manager and he said they had to leave it. I called the customer service right away, and told them I wanted my money back. I was told by my sales person I had 48 hours to get my money back and it had been 5 minutes since I received my furniture. Well the 48 hour clock started ticking 2 months ago when I PAID for it. but they would be happy to charge me to come back and get it and give me the balance in store credit. MEANWHILE I still dont have the hardware for my $3, 000 BED! it has been 8 months since it I paid for the furniture by now. after 3 months of calling and calling and calling we managed to get Ashley to pick up the BROKEN couch and found another couch we dont expect to last but it was either that or lose the $1, 000. we had given them already. We still have not received the hardware for our bed, I have given up calling. it is not worth the frustration. we moved a table to the side of the mattress so it doesnt look so horrible. I will NEVER go to ASHLEY again. I need to get my daughter a bed we are going to a small local shop.

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8:49 am EST
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Ashley HomeStore very bad customer service horrible management

I bought new furniture spent 4k... Had nothing but damaged furniture delivered.. Promised that management would inspect furniture.. Never happened unless they were blind... Had non english speaking drivers.. Customer service was very poor. Wanted to send me leather patches to fix new furniture. I asked to speak to management.. Had to wait 24 to 48 hours... Not a phone call.. Then finally spoke to a manager named alicia.. Who was rude and nasty and said if you don't like our policies but else where... I canceled my order and they wanted to charge me a restock fee for damaged furniture... Stay away people stay away...

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12:51 pm EST
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Ashley HomeStore sonoma sofa and recliner

Purchased Sonoma sofa and matching recliner in August of 2012.

Developed an issue with one recliner in June 2013 where the leather developed two circle (dime size) where leather was gone.

They came out promptly and replaced the section on the recliner.

January 2014 developed a missing leather spot (dime sized) on sofa seat area. Called retailer and received the warranty expired sorry.

My complaint. This is a known issue with this specific item. Furniture should last longer than 1 1/2 years.

There needs to be some accountability with retailers selling inferior products and not standing behind their products. I paid cash so it's not like I can stop payments.

Remember, nice stores and displays but lousy quality.

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8:34 am EST
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Ashley HomeStore damaged tables

Like so many other reviews posted, I made a BIG mistake buying from Ashley Furniture. The problem is the warehouse located in Newark, Delaware. When the furniture was delivered (loveseat, recliner and sofa - all power, 2 end tables, coffee table and two lamps), one of the delivery guys was very rude. He walked in like he owned the place and not even a greeting. They damaged the loveseat, couch and recliner by scratching them going up the stairs and into the door. This also left unsightly damage to the door entrance. When I suggested that they do more to protect the furniture in the future, he had the nerve to as me "how". He's the delivery person and had to ask ME how. What a joke. I told him to wrap the furniture in the blankets they had in the truck. Then he asked me how would the blankets stay on. What a joke! I told him to use the rope (also in the truck) to tie it around the blanket. He shut up after that, but this only the beginning of my nightmare.

All the tables have swirl marks, smudges, outright scratches and a noticeable dent in one of the end tables. I was told the swirl marks are "normal". It's obvious they were used. I called Ashley about repair or replacement. They have missed multiple appointments (both telephone call-backs and visits) and not even called to reschedule. I had to consistently call them after they missed the appt. The manager was a nice guy, but VERY forgetful. They came out to look at it (after they missed an appt that I had to call them about), then came out to try some swirl remover (again, after another missed appointment that I had to call them about). The swirl remover did not remove the swirls. Then they said they would order new table tops and have them delivered to my residence. Two weeks passed, nothing. I call them to ask about the delivery, they said they would check and call me right back. Two days passed, nothing. I called them, yet again, and was told that the separate table tops were not an option. So tell me why didn't they call me when the found this out? Makes it so bad is that the manager told me (on his previous visit) that he had already ordered one of the table tops. Only a couple weeks ago did the manager get a hold of 1 tabletop and replace the one that was dented. He also said he would escalate the other table issues to his boss. Since then I've tried speaking to the main manager, but he always has left early. I give up.

I don't know about other Ashley stores, but communication with the customer is non existent with this warehouse in Newark DE. They answer the phone, but not much after that. Either way. Absolutely the worse customer relations I've ever experienced. All I can do at this point is sell this stuff at a loss, buy GOOD tables and send complaint letters.

If you live in Delaware, I strongly recommend that you don't buy from Ashley furniture! Save yourself some money and a headache. If you must, then don't let the delivery guys rush you to sign for the delivery like the did to me. Inspect the furniture thoroughly because coming from Ashley (and from reading other reviews), it's automatically suspect. If you notice damage, don't sign! Make them take it back immediately.

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5:21 am EST
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Ashley HomeStore broken couch/ delivery

We bought furniture Sept. 20 2013. They called to set up delivery, the earliest date was November 23. They delivered it at 7 pm that might and whrn they set the reclining couch up, we got powered recliners the one side wouldn't recline they looked and the frame was broke on the couch. They said they would leave it here our old furniture was already removed and they would put a request in for a new couch. They said someone would call us on Monday morning. After waiting until 2pm that day I called them and was told I would have to wait until Dec 30 for my delivery of a new couch. I told them that was not acceptable, icdud not break the couch, it was delivered that way and I shouldn't have to wait for them to fix the problem. I was told that the furniture was useable and that just because it couldn't recline the couch could still be sit on. I said I didn't pay the extra money for a recliner to have one not worked. They said there was nothing they could do! I told them to come pick up the furniture I no longer wanted it. My husband called about an hour later and I explained to him what was going on. He was upset, but said thanksgiving is next week and we were having company and we would have any furniture and for him the furniture was comfortable. Do against my better judgement, I called back 2 hours after speaking to them and said order the new couch, they now said the new delivery date was Jan. 8, 2014! How could that be? Well the woman said that'd when it is!

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Ashley HomeStore liars

Bought a $800 chair 2 yrs ago with 5 year warranty. Within the 1st year the chair sunk in. They sent a repair man out to add more cushion and they had to take the material off. In less than 6 months the material started to peel. We were told this warranty will cover everything. Not true they lied. Called the store manager yesterday (Hazel) about the chair peeling. Nothing they will do about it. This store and Ashley's products are junk. Don't waste your money on Ashley furniture. Were told the material peel cause of sitting on the chair. really? Who buys a chair just to look at. I can't stress enough to you to NEVER shop Ashley furniture. You are throwing your money away like I did.

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Belleville
Belleville
Cincinnati, US
Dec 06, 2013 4:58 pm EST

The protection plan is bull ###, the sales person CJ Dunn sold it to us because she got commission, they are just interested in the initial sale and once they get your money they don't care about you. They misinform you about the protection plan, you won't hear from them again. When you visit the store, the manager at brandon tampa named joel is the worst person you'll ever meet. Extremely rude and incompetent.

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Ashley HomeStore reselection failure

My wife made a reselection on some furniture, the delivery was attempted, the driver reported that there was cat hair on the back of the love seat that we were sending back, thus creating this issue, the Driver reported to the dispatcher that cat hair was present and the dispatcher told me that they would not take the couch back because it was not in show room condition, i asked the driver to show me the cat hair and he could not, what he saw was a very minute dust/ lint ball and that was it. and so here is where the fire works started, the Driver in his young impressionable mind decided to make an excuse to go make a phone call and that he would be right back, I went outside within a couple of minutes, and the driver, the helper and delivery truck were gone.
i looked down the street and seen the delivery truck backing up toward my house and the helper got out and i proceeded to chew on him asking, Why did they do that why did they tell me he was going to make a call and that he would be right back when in fact he just bailed out with no explanation at all? and the helper explained that they had forgotten their tablet and needed to pick it up, during that time the driver walked back up and I proceeded to read him the riot act by telling him that his actions made me very angry, and that he was very unprofessional treating customer like this by just bailing out like that with nothing.
My complaint is this the Driver reported that I was holding his Tablet hostage and prevented him from retrieving it, that is a bold face lie, I did not! in fact I had him come back in a do a re-inspection of the furniture and please show me the cat hairs in question, and he did not he just grabbed his tablet and went back outside after he said he couldn't see them, and i asked what the problem was then? he could not answer.
To further the complaint when Ashley furniture sold us the set, the couch had a hole in one of the cushions which was made note of by that delivery driver so where was this "Show Room Quality" then ? where is it that in any show room I can show you dust build up and flaws in any piece they have, where is the Show Room Quality then?
The driver today was mad because I chewed his ### for his cowardly action, so he thought it fair to say I was holding his tablet hostage which again is a lie and a defamation of character and will be dealt with via legal action against Ashley Furniture for selling Sub-Standard furnishings and not fixing or taking care of it to meet their "Show Room Quality" policy one way or another the living room set will be exchanged, either of free will or legal action.

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Ashley HomeStore rude and hateful attitude

I came Into the Store about 7:30ish the lobby was mess and the dark haired girl working front regeister was very rude and disrespectful i felt like she was hurrying to get rid of me and my husband and as it seemed has no desire to help us or complete our order, I believe her name taged said ashley or something along that, I have been coming to this store for years and have always had respectful crew help me and my husband but this time it was very rude and made me very upset with the way she went about greeting us and takin our order, I dont not think i will be returning to this store for a very long time

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Rajeev
, US
May 12, 2009 3:19 pm EDT

I have submitted almost 6 months bill and have not received any gas gift card. Please call me at [protected].

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didhomework
,
Aug 05, 2008 1:44 pm EDT

I did my homework while looking for new furniture and I found Ashley to be low end throw away furniture in five years. It is expensive for the quality. It was well worth my time after reading this website.

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Ashley HomeStore defective workmanship

I purchased a sofa and loveseat along with other items for a total of over $3000.00 from Ashley in Springfield, MO. I live about 60 miles from the store. I picked up the items the following week at their distribution center. Aftef getting it home and unpacked, I sat on the sofa and the frame on the right side creaked lowdly as if the frame is loose. There was also a pillow for the sofa that was not sewn correctly and had a 6" opening in the seam with the fiberfill hanging out. I informed Ashley of the problem and they sent out a replacement pillow but said I'd have to bring the sofa to them for repair of the poor workmanship. This would constitute a 120 mile drive round trip and another 120 mile round trip for me to pick-up the 'hopefully repaired' sofa. 240 miles for me to get their problem fixed. I will never purchase anything else from Ashley and suggest the any potential Ashley customer think twice before doing so. I will inform everyone I possibly can not to do business with Ashley. I could see me having to take it to them if I had it for a while, but this was right out of the box.

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Ashley HomeStore montage protection plan

I purchased a leather sofa and loveseat from Ashley Furniture in September 2010. At the time I also purchased the Montage Protection Plan. I was told by the salesperson that If I did not have a claim in 5 years I would receive back the $199.95 + tax for not utilizing the protection plan. I was also told by the salesperson that if I paid my purchase in full before the 5 years that I would receive my money back early. I contacted the store yesterday, spoke with the manager and he stated that I would not receive my money back, I would receive an in-store credit. There's no way I would have purchased the warranty for an in-store credit. He was very rude and hung up on me. This store is under new ownership and will not honor the warranty as stated to me at the time of purchase. My question is: Were other people also told that they would receive their money back? I am filing a complaint with the BBB.

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Ashley HomeStore peeling couch

We purchased a living room set from Ashley furniture store in secaucus in Q4 2009. We spent over a $2000 on that set which included a couch a love seat and side tables. It was a recliner set and we paid a lot of money in comparison to anything else. Not even once were we made aware that the surface will start cracking and peeling in some time. in less than 3 years I observed a few cracks in the couch, that started to worsen. So much so that patches of the leather started to come off making the couch look ugly. (Pic attached). It frustrates me that after having spent so much Money, I am dealing with a faulty product. Not only that, . The chipping leather surface leaves behind small patches and particles in the apartment. I have an infant and I am worried about her breathing in or eating that material. I feel that I was totally ripped off. When I spoke to Ashley store about this they mentioned I write to customer service and that they can't help. At that time I was also told that such chipping was normal, ! Why did they not tell me this before? And who throws away couches after every 2.5-3 years, ESP when one has paid so much money!

There has got to be a way to resolve this. Please see pics below ( this is totally unacceptable product quality ). I am willing to go to any extent to file a complaint against a Ashley . If someone from Ashley reads this, please call me [protected]

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Ashley HomeStore do not shop there

This place sucks! Do not shop here or you will be sorry. We went to the store and purchased $8000 worth of furniture because we were told it would be delivered the next week. WELL, TWO months and numerous complaints later our furniture decided to show up. The furniture was so cheaply made because I'm sure their sweat shop threw it together. The couch had dips in the cushions, my dining table was scratched and everything was just a mess! Customer service is no good and when you try to get your money back you only get a small portion back according to the return policy. Our mattress was hard as a rock because it wasn't the one we chose. They had our mattress in stock in the warehouse at the store but told us it would be wrapped and delivered in two days. OH NO, that didn't arrive either! DO NOT believe what those sales people tell you because they are just trying to make a sale. GO TO A REPUTABLE WELL KNOWN STORE WHERE YOU MIGHT PAY A LITTLE MORE BUT YOU WILL RECEIVE QUALITY MERCHANDISE IN A COUPLE OF DAYS!

Whenever I ride pass that store I flip them the finger and pray for all the helpless people over in the parking lot thinking they are getting a good deal. DO NOT BELIEVE those sale signs, liquidation signs, or going out of business signs. It's all poison to draw you in and once you're in, they're like demons that lie, cheat, and steal. STAY AWAY STAY AWAY and avoid temptation.

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Ashley HomeStore flammable sofas and chairs

While in meetings with the salesperson about buying the sofa (Dexpen Saddle Ashley 2100061), we asked what the makeup of the fabric was. The salesperson said it was a "blend, " a composite of leather and other substances. It wasn't until the sofa was delivered, complete with a leathery odor, that we got to see the tag that came with it marked "WARNING: FLAMMABLE." Naturally, had we been told that in the store, that anything resembling a flame near it, the "upholstery may burn rapidly, with toxig gas & thick smoke, " we would have been somewhere else in minutes. Who coats consumer furniture with chemicals known to be both flammable and carcinogenic? China. I cannot find out what sort of flammable substance I'm sitting on. Anyone who knows what it is will be doing the buying public a big favor by divulging it.

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Ashley HomeStore Customer Reviews Overview

Ashley Homestore is a popular furniture retailer that offers a wide range of stylish and affordable furniture options for every room in your home. Our website, ashleyfurniture.com, has received numerous positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices.

One of the most commonly mentioned positive points in Ashley Homestore reviews is the quality of our furniture. Customers have consistently praised the durability and sturdiness of our products, as well as the stylish designs that are available. Many customers have also noted that our furniture is easy to assemble and looks great in their homes.

Another positive point that is frequently mentioned in Ashley Homestore reviews is our excellent customer service. Customers have praised our friendly and knowledgeable staff, who are always willing to help with any questions or concerns. Additionally, many customers have noted that our delivery and installation services are prompt and professional.

Finally, customers have also praised the affordability of our products. Many have noted that our prices are competitive with other furniture retailers, and that the quality of our products is excellent for the price. Additionally, many customers have noted that we offer frequent sales and discounts, making it easy to find great deals on the furniture you need.

Overall, Ashley Homestore has received overwhelmingly positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices. If you're in the market for stylish and affordable furniture, be sure to check out ashleyfurniture.com today!

Ashley HomeStore In-depth Review

Product Range:

Furniture Selection: Ashley HomeStore offers a wide variety of furniture options for every room in your home. Their living room collection includes stylish sofas, comfortable recliners, and elegant coffee tables. The bedroom selection features beautiful bed frames, cozy mattresses, and spacious dressers. In the dining room category, you'll find sturdy dining sets, sleek buffets, and chic bar stools. Additionally, Ashley HomeStore offers a range of home office furniture, including functional desks and ergonomic chairs.

Home Decor: Ashley HomeStore has an impressive range of home decor items to enhance the aesthetics of your living space. From plush rugs that add warmth and texture to your floors, to stunning lighting fixtures that create a cozy ambiance, they have it all. Their collection of wall art includes captivating paintings, eye-catching mirrors, and unique sculptures. You can also find a variety of accessories like decorative vases, stylish throw pillows, and elegant candle holders to add the perfect finishing touches to your home.

Pricing and Value:

Competitive Pricing: Ashley HomeStore offers competitive pricing for their products compared to other furniture retailers in the market. They strive to provide affordable options without compromising on quality.

Value for Money: The furniture at Ashley HomeStore is known for its high quality and durability. They use premium materials and employ skilled craftsmanship to ensure that their products stand the test of time. Considering the reasonable prices, customers can expect great value for their money when purchasing furniture from Ashley HomeStore.

Customer Service:

In-Store Assistance: The sales staff at Ashley HomeStore is known for their exceptional level of assistance. They are knowledgeable about the products, helpful in guiding customers through their options, and willing to answer any questions. Their friendly and professional approach ensures a pleasant shopping experience in-store.

Online Support: Ashley HomeStore's customer support team is highly effective and responsive when contacted through their website or other online channels. They promptly address customer inquiries, provide assistance with online orders, and ensure a smooth online shopping experience.

Delivery and Shipping:

Timeliness: Ashley HomeStore's delivery service is known for its punctuality. Customers can expect their products to be delivered within the promised timeframe, ensuring a hassle-free experience.

Packaging and Handling: Ashley HomeStore takes great care in packaging and handling furniture during the delivery process. They ensure that products are well-protected and arrive undamaged, giving customers peace of mind.

Return and Exchange Policy:

Flexibility: Ashley HomeStore offers a flexible return and exchange policy. They make it easy and convenient for customers to return or exchange products, with minimal fees or restrictions. This allows customers to shop with confidence, knowing that they have the option to make changes if needed.

Refund Process: The refund process at Ashley HomeStore is efficient and transparent. Customers can expect to receive their refunds within a reasonable timeframe, ensuring a smooth and satisfactory resolution to any issues.

Online Experience:

Website Navigation: Navigating the Ashley HomeStore website is a breeze. The website is well-organized, with intuitive product categories and a user-friendly search functionality. Finding the desired furniture or home decor item is quick and easy.

Product Information: Ashley HomeStore provides comprehensive and accurate product information on their website. Customers can access detailed descriptions, specifications, and high-quality images, allowing them to make informed decisions when purchasing furniture online.

Overall Shopping Experience:

Atmosphere: Ashley HomeStore's physical locations exude a welcoming ambiance. The stores are well-maintained, clean, and thoughtfully laid out, making it easy for customers to browse and envision furniture in their own homes.

Satisfaction: Customers generally express high levels of satisfaction with their shopping experience at Ashley HomeStore. The ease of purchase, wide product availability, and helpful staff assistance contribute to a positive overall experience.

Reputation and Trustworthiness:

Customer Reviews: Customer reviews and ratings of Ashley HomeStore are generally positive. Customers appreciate the quality of the furniture, the competitive pricing, and the excellent customer service provided by the company. However, there are occasional negative reviews, highlighting issues such as delivery delays or product defects.

Industry Recognition: Ashley HomeStore has received various awards, certifications, and industry recognition, which speaks to their reputation and trustworthiness. These accolades demonstrate their commitment to providing high-quality furniture and exceptional customer service.

Sustainability and Ethical Practices:

Environmental Responsibility: Ashley HomeStore is committed to environmental responsibility. They prioritize using eco-friendly materials in their furniture production and strive to reduce waste throughout their operations. By choosing Ashley HomeStore, customers can support a company that values sustainability.

Ethical Sourcing: Ashley HomeStore ensures ethical sourcing of materials and promotes fair treatment of workers throughout their supply chain. They prioritize working with suppliers who adhere to ethical standards, ensuring that customers can feel good about their furniture purchases.

Additional Services:

Financing Options: Ashley HomeStore offers a range of financing options to make furniture purchases more affordable. Customers can take advantage of installment plans or credit programs, allowing them to furnish their homes without breaking the bank.

Design Services: Ashley HomeStore provides quality design services to assist customers with space planning and interior design. Their knowledgeable design experts can help customers create the perfect layout and choose furniture pieces that complement their personal style and preferences.

How to file a complaint about Ashley HomeStore?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.

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Contact Ashley HomeStore customer service

Phone numbers

1800 477 2222 8800 505 4223 More phone numbers

Website

www.ashleyfurniture.com

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