I bought my furniture from Ashely Furniture about 3 years ago, and I already got rid of it!! After the first year, I had to replace the couch. My husband and I live by ourselves, we don't have any children, and we got a 5lb dog after the couch started falling apart. We both work 40 hours a week and rather go out than have company. All in all the thing doesn't get used that much and it looks like it came from a dumpster! Anyways, this all took about a million phone calls, a million arguements with them, a half dozen emails to the BBB and Attorney General and about 5 or 6 reps jsut come look at it, and all we got was new material to put over the couch. And yes, they will make up lie after lie after lie to try and weasel their way out of their crappy cheap furniture. I have heard it ALL!
The last rep, finally we got a nice customer service rep, blunt out told us that he would never buy furniture from even Macy's. All the new modern furniture is junk, its just the way do it now. My husband told him about a couch he bought from Goodwill when he first moved out on his own and it lasted forever, and the rep told him you're probably better off by doing that. When my husband called the store where we got our furniture he said the guy actually felt bad, and sounded like he was waiting for us to call. And when my husband told him about the whole Goodwill thing, he said the guy sounded like he choked up. lol
Now we finally have cheap handmedowns furniture that are lasting alot longer than Ashley's Furniture and actually look alot nicer! We lost about a grand, but atleast we lived and learned before going back to that hellhole!!
I had pictures, but I threw them out along with the $1000 worth of trash!