Complaint Rating:

Company information:
Ashley Furniture Mart
Manhattan, Kansas
United States

We bought a sectional from them last year and have had nothing but problems with it. The recliners did not close or open properly and their "fix" was so staples some staps under it. The padding went flat after two months and again a month later after their "fix" was to stuff the cushions to the point they were round! Then, we had issues with the sleeper part of it sinking in. The again fixed this by stuffing the cushions beyond recognition. After enough complaining, they did fix replace the end pieces of the couches...only to start having the same issues after only 2 months and now one of the bolts that holds the sleeper on has com out of the wood.
I'm done and have asked that they come pick up the furniture and give us a refund. You'll see another report from me if I have to pay the same restocking fee I have read about in other posts here.
BUYER SHOULD RUN!!!