Ashley HomeStore
reviews and complaints

I have purchased from Ashley and had a great experience. They are independently owned so maybe thats it. I bought in MiddletownNY and its awesome!

Had almost the same experience 15 years ago ..when they were on Margaret St... bought 5000.00 worth of furniture, the bunk beds were wrong, my table base was wrong my chairs were wrong, when I call for my sofa and love seat not there, ordered 6 months in advance. My delivery showed up wheres my bedroom set..called store.oh my people delivered to Malone..days later, called again, " My guys are putting on all the knobs..finally showed up..guys started putting on knobs, I said I thought you already did this, :My boss lied", Wheres my couch, "they sold it, thought they could get it in time but Ashley shut down for 2 weeks, Boss didn't know".. When finally arrived ripped, paid extra for special treatment of fabric, the crew grabbed out a can of furtnutre scotch guard and sprayed in my home. 1000.00 cost me for this. Will never buy when the same people are in charge.

The bad comments are not warranted for 2010. I had a very pleasant experience shopping at Ashley Plattsburgh. The furniture was delivered on time and the price vs. quality is very good. One table had a broken part and the delivery staff ordered another table. A week later the new table was at the warehouse and I picked it up.

I'm suprised to read all of these bad reviews compared to the experiences we have had there. Although I am aware that usually when people write reviews and comments it is usually because they are pissed off and wanting to warn others, not to praise. Our first purchase was an oversized couch and loveseat which we had delivered. Our apartment entrance at the top of the stairs is hard to position around, it being a longer couch than normal, they did a great job taking care not to damage anything. We returned to purchase a dinning room table there that we picked up from the warehouse where they were very helpful and were sure to have us inspect the furniture before we brought it home. We are going tonight to pick up the matching chair and ottoman, now that we have room for it since moving, and I am confident that I will have a pleasant experience. I'm sure there have been some people who have had bad experiences, for which there could be many explanations. They unknowingly hired some "bad apples" or maybe some buyers just aren't experienced enough to take the necessary precautions, i.e. inspect it before you leave or refuse it upon deliver or pick-up. Don't take it home and then expect them to take it back later, who knows what you might have done to it. Or upon delivery, except it and call the store when they leave.

Ok I never write comments on crap online but reading how he wanted someones credit card number over the phone ponders me if it was the same guy who stole my parents identity from there when they purchased 2 recliners yes folks identity theft! They supposably fired the worker for it bc with my parents was god knows how many others! It was terrible and such a time consuming process they should of got the chairs for free! I am 22 and am looking for a place myself but will NOT be furnishing it with ashleys furniture and it does suck there isn't many other options but me n my fiannce will pay whatever mileage delivery fee from Burlington Vermont to save our credit and not give those ###s the time of day! My parents r truly wonderful people far more deserving than that! Although the chairs are in fine condition DONT chance it! Even if he WAS fired those money hungry ### better kno who their hiring!

I contacted the store to ask them if they had overstuffed chairs with ottermans available. I was informed by the sales person that they did. That night, I saw a commercial, one of many, on a sale starting this coming Monday, September 14, 2009 for a $ 399.00 sofa. I fell in love with the tomato red color and the fact that they had a love seat, a overstuffed chair, and an otterman available in the same style and color. I decided then that if I liked the items I would purchase two chairs and two ottermans to flank my fireplace on either side, the sofa and love seat. If I also saw new end tables and a coffee table that I liked I would purchase them too.

I contacted the store and spoke to another sales person (the one I originally spoke to wasn't available) who had no idea about the sale. He then told me that the sale was already on, when not ten minutes before I again saw the same ad on tv which stated that the sale starts Monday, two days away. When I informed him of this he started an argument with me and told me that if I wanted to get the sale price I would have to give him my credit card number and make the purchase ove the phone, sight unseen. What, is this person nuts or something? This idiot expected me to give a total stranger my credit card number to make a purchase for something I didn't even get a chance to see, much less sit on to test for comfort. I told him his proposal left a bad taste in my mouth and that I don't approve of such bad business practices. He then told me that if I come in Monday I will get the sales price even though, technically, the sale is over.

I hung up and was so pissed I called again and asked to speak to the manager. The girl who answered the phone wanted to know who I was but since I never gave my name to the salesperson to begin with I told her I didn't think that was relevant. She then puts on the same salesperson who is clearly disguising his voice, all the while trying to control laughing as the girl who answered the phone was outright laughing in the background. The imposter manager told me that there are many sales running all the time. In effect, there is always a sale on and if I come in the store I will receive the items I saw at the sales price. But how will I really know what the other sales prices are on the other furniture I saw if that sale is now off? All I know is the sales price of the couch I originally saw in the tv ad. Seems like I will get a major screwing if I purchase my furniture there. It will be their loss because I was planning on redecorating two homes. I will go anywhere else but Ashley furniture. I have since contacted Fleming Fine furniture in Malone, NY and apparently they have sales people who are adults and are serious about sales and customer satisfaction.

Well, another one bites the dust. I bought from them and went through pretty much the same thing. It is a sofa and loveseat. The sofa had a small piece that was coming undone. We received a discount because I was going to fix it. We picked up our furniture at the warehouse, so of course we didn't sit on them and inspect every seam. We got them home, and first when the loveseat cover was removed, there was a very small tear in the arm. Yes, I did take pictures which show the time and date. The loveseat also had pen marks or something on it. We sit on the couch and hear this clunking noise. Then I contacted the store immediately, being referred to the warehouse. The man who I spoke with was anything but a customer service rep. He wanted me to want the cuchion cover. I said "NO" it is brand new. This man said he would contact service and they would be contacting me, never happened. I called back 6 day later and the service man had no knowledge of my call. We set up an appt. The day comes for the appt, I receive a call that I have to transport the loveseat back to the store to be repaired. I asked about the couch with the noise, they had no knowledge of it. The boss of the warehouse - Jack - told me that we must have tore the loveseat when moving it in and this one is good- we twisted the couch through the doorway, that is the noise. I have never heard of being able to twist a couch through a doorway.
I am contacting the BBB in hopes of some actions.

If you folks decide to take these ###s to Small Claims court make sure you have PHOTO'S OF EVERYTHING, and if your camera is able to make sure it puts a time and date stamp on EACH phot you take of the stuff. Always remember a picture is worth a millon words when proving the fact that ###s DO indeed exist and they DO seem to live at this furniture store. I have never bought anything from them but after reading the complaints I am surprised to hear they are still in buisness. Maybe someone should contact the furniture makers and tell them how their product is being represented. Most big name brand companies don't like unhappy customers and may just revoke the dealers right to sell their product. This kind of thing has been known to happen. Hit the slime where it hurts the most...IN THEIR WALLET! If they have NO customers then they will be out of buisness. No money means they will be on the street to live...

Wow! We had the same abusive experience. We had a rocker recliner that I didn't notice that the frame was broken until later that day. Obviously, we didn't break it. They REFUSED to replace it even though it was later that day. The owner's son, a corporate genius-NOT, said that "it's like a Cadillac. You see, when you buy a new car, they don't replace it, they fix it." What insight! A Harvard graduate I believe. They do not care about customer service at all. What's sad is that people in the Plattsburgh area don't have many choices for furniture stores so their stuck with that ignorant bunch of ###s in downtown Plattsburgh. I would love to see this store closed and nothing would be better than to see that family living on the streets. Karma!

I completely agree with you. We had a VERY similar experience and also filed a complete with the BBB. Same experience with owner's son. Also, we were told that the damage to our furniture was from furniture abuse and all we have done is use it for sitting/lying on.

i had planned to buy some stuff threw ashly but was told that i needed to verfy info and trs would finace my suff they said i would have to fax some verifacation of employment and residance when i called to to them i could not get prof of employment cause i lost my job they told me they were going to charge my cc still and i could not get the money back because the store allready ordered the murchandise when earlyer they told me it had not been ordered? what do i do they charged my cc and canled my oreder

I was a victim of inside employee scam . they had my social security number and used if the purchase furniture. I was alerted by third party companies of the transactions. Ashley put this on my credit report and has not pressed charges against the employees

I ordered furniture from ASHLEY in March of 2009, paid them $500.00 up front which is what they requested at the time I ordered. It took them two months to deliver a mattress set and another two months to deliver other parts of the order. I purchased around $1200.00 in furniture being careful to pick items within my income range. At some point and time a third party came into the picture and wrote the order up for a purchase of over $5, 000.00 which is absurb. I 'm still trying to speak with an Ashley representative about this but I'm having no luck doing this. I need help asap.

I too was a manager for Corey in my first ever career venture. It took me a while but I was able to see through his crap. He is by far the biggest liar/hipocrit I have ever met. My wife warned me from the begining. I eventually had enough of his crap and moved on to bigger and better things. I'd like to know what Corey is doing now. He should be in jail!

we have tried to contact you and there is no response. Can you please contact us as soon as possible to [protected]

The Sales Manager at Ashley is terriable. Bruce Wink of the Athens store is rude. Never shop at Ashley. I have brought a lot of my funiture there and it will not happen again. Corporate office was no help. The manager at the ware house was fantastic Thanks Rick...

I have a friend that works at Ashley in Augusta and they DID NOT go bankrupt, but they were bought out by another company so I can't imagine that someone who worked there would say that. According to my friend they have been in negotiations with this new company for 2 1/2 months and thats the reason why you probably haven't received your furniture.

If you have won in court, look at the back of your check, and put a lien on ashleys bank account .You will need court papers that show you won.This is what I plan on doing.

Run away while you can from Ashley furniture! I looked everywhere for bedroom furniture and wound up buying a set from Ashley Furniture in Houston Texas. What a mistake that was. First they push you to buy their extended warranty that they claim can be used after 5 years if you don't use it. LIES. The trouble began on the day they had told be to pick up the furniture, (2 weeks when I made the purchase). They said that it was not available and would be another 2 weeks. I finally picked it up and when I opened it the drawers had been assembled at the factory incorrectly. I called them and the first thing they said, sight unseen, was that I broke them. Really ? 3 out of 6 drawers. After much haggling they agreed to send someone out, guess what they found, they said that it was broken by me. The extended warranty was not applicable. After much more haggling with their so called customer service they acknowledged that it was assembled at the factory incorrectly. They then said they would order the parts. about a month later 2 large boxes show up, . I called them and then a technician showed up about 2 weeks later. after he opened the boxes he determined that all the parts required had not been ordered and that the problem was not a standard repair because it was a factory assembly problem . He would make a report and they would reorder, . After not hearing from them for 2 weeks I called and they were back to, that I broke it. Next step Small claims court.

I have shopped and bought from this store several times and have NEVER had any problem what so ever with any furniture delivered. I love the people and the furniture you cannot beat the quality for the money.

Fred T.
Winston-Salem

Ashley furniture is crooked as a dogs hind leg. I ordered a couch and love seat. When I received the articles I was really excited. Then the couch started looking worn out and the love seats arm popped if you sat to close. The cushions on both have started to callapse after only 2 months. I called Ashley and asked for them to take it back. They said they had to have a man look at it first. He came and put a piece of wood in the arm on the love seat and ordered what we thought would be all new cushions for the both items. We got the cushions, but we have to take the old worn out looking covers off and put them on new foam rubber. That is not what we were told we would be getting. I called again and Ashley told me they do not give refunds after seven days. I did not know this when I purchased the items. How do I know how the furniture is going look like after 2 months, it should still look like new, not like something that is 5 years old. So the man is coming to look at it again. DO NOT BUY FROM ASHLEY, I am very unhappy.

DO NOT WASTE YOUR MONEY ON THIS STORE. QUALITY AND SERVICE UNACCEPTABLE. We purchased a bedroom set together with couch which turns into a pullout bed. We got a couch but without the pull-out bed feature. We called them to have it replaced and they told us that we should have checked on the delivery day before signing the receipt. I let it go, thinking perhaps it was our fault for not checking everything. A year and a half after the purchase, our bed frame cracked! We paid 2k++ for a quality so bad. I feel cheated and frustrated letting our hard-earned money go to waste with such an awful purchase. I was hoping for at least the bed frame to last for more than 3 years. I called their customer service and they were of no help at all. They redirected me to the 3rd party company which services the extended warranty since Ashley only gives 1 year warranty for the furniture we bought (how convenient since from experience, their products last for a couple of months after your warranty expires. My recommendation for shoppers out there, find a reputable store which sells products which give you your money's worth. - so disappointed in this store.

I purchased a microfiber reclining couch in February of 2008, within 4 months we noted that the left and right side seating cushions had sunk about 2 inches leaving the middle section much higher, also the back support part has no support left, a technician came out and said it wasn't a defect but normal wear called "body impressions" have never heard of such rubbish, I had previously had a couch for 26 years with no "body impressions" they refused to take it back and refund my money, a technician is now going to come out and re-stuff the couch with probably more low quality cushioning!

We purchased 2 bedroom sets from Ashley's on 8-6-10. After the last promised date of 8-30-10 we still had not received phone call for delivery. When I called they told me the furniture was on back order. When furniture finally arrived to warehouse, scheduleing delivering was a nightmare. They kept changing delivery dates claiming I made changes or my husband made changes when neither did. Delivery finally set for 9/14/10(roughly 6 weeks after purchase). 2 days before delivery they call to tell me one bedroom set is broken and will have to be reordered, apprx 2 wks. They deliver izone bed. Whne we tested the audio it did not work. I called to make complaint and they told me they would send a tech out to fix it. One week later a tech comes out and tells us he does not know anything about electronics, wasn't even familiar with an ipod. He told us he was there simply to confirm it was broken. He orders new part and states it will be 2 wks before it will be delivered. We made some calls to CSM and they were able to 2 day expedite the order but not without many phone calls and messages. When new part arrives it does not work either. This new tech states that he does not think ac adapter provides sufficient power to charge ipod. He suggested we go to radio shack and purchase ourselves a different ac adapter. When that option was refused he told us he would place the order for a new part but it will probably not work either. Frustrated, I began calling CSM managers, their supervisor and the store manager. Of course, we never got them personally. We left messages and have not received a call back. We don't even know if we are going to receive a new part. Now, 4 days of work have had to be missed to wait on their people for no resolution! We did finally recieve the other furniture set and upon inspection the bookshelf is damaged. Now we are looking at a couple of weeks, maybe, to get new part. Teh customer service has been a nightmare. They have made no effort to even take an additional percentage off for all the problems and the fact that the bed is still defective. Of course they offer no returns. We are not even sure what other recourse we have. Please buyer be ware, DO NOT purchase anything from Ashley Furniture!

Payed in full with cash for Chester drawer. Was told 6 to 8 weeks to deliver. As of now no furniture or refund. Last Friday local store shut doors to public an fired employees. Out of bussiness. Shipping problems. Where is my furniture ? Where is my money? Big mistake doing business with them. Avoid Ashely furniture store. Hopefully when I call their cooperate hq I will get some resolve, , , however I think I have been jacked.. During the whole ordeal, , I called every week for four weeks, , an the local customer service ignored my request for help in this matter. Something is not adding up here. If you want furniture look else where. three stores closed in this region all were so called franchises carry the name Ashley furniture.

I purchased a sofa and loveseat from Ashley Furniture and I also purchased a "protection plan" the same day. The frame on the sofa and the loveseat broke less than a month after it was delivered. I knew I was going to be moving, so I waited until after I moved to have the furniture repaired. I called Ashley after I moved and was told they would NOT cover the repair because I had moved the furniture! They said to call Montage, the furniture warranty company (to whom I paid $250 to cover my furniture!). Montage denied my claim because the frame breakage occurred more than 5 days before I reported the damage! I called Ashley again. They said there is nothing they can do! I am MAD! I paid cash money for this furniture. It broke within a month. No one is willing to take care of the furniture.

Over the last 14 months, I have spent over $7, 000 with Ashley Furniture, buying a bedroom set, kitchen set and 2 furniture sets. The one recliner couch keeps having issues with the springs falling out in the middle, making the middle cushion sink very low. They came out and fixed the same problem twice, both within a year, and now the 1 year labor warranty is up, and guess what, the damn springs are collapsed again, but this time, they want to charge me $45.00 per hour for a labor fee. The SAME problem has happened 3 times inside of a year, and now they have the gall to want to charge me for the 3rd repair? How would I be guaranteed that this time it'll be fixed correctly? This company sucks with their customer service, and I will NOT ever buy from them again and I will report them to the BBB.

We bought a bed for my little boys birthday. They promised to take down the old bed when they put in the new one.After canceling twice, they showed up at 11:15PM and said they wouldn't take down the old bed.He then told me "sales people will tell you anything to sell furniture".My kids were asleep so I sent them on their way and said we would reschedule.After 12 midnight a knock on the door, the driver left his clipboard.I have a new name for Ashley Furniture.I call them "Ghetto Furniture"...If you are smart you will steer clear of this place.

My mother bought a couch by Ashley furniture a few years ago and never sat on it so three years ago we sat and after a few months the frame was no good. it sinks. I truely believe when Costco sells products their made cheaper but carry the name. I did check warrenty even if its passed the couch should not have done that. I will give Ashlley furniture abad rating everytime I get a chance.

Ashley furniture in Jackson TN is glad to take your money but they will not give your money back at the store.

I found out the hard was I call and ask if I could get a refund, Bennett the store manage said sure I drove 50 mile to the store and was told that the corporate office would mail me a check.

The manage told me they did not need my business. All I wanted them to do was deliver one day early, I was paying $39.95 for delivery to my house.

I will never shop at Ashley furniture again.

I purchase sectional from an store that carries ashley furniture from day I had nothing but problem, I called to report the problem and made over 10 trips back to the store, the manager ordered new cushions for the sectional twice that not the problem the frame is shot from day one, after 7months the store manager finally advise that a rep from ashley would be out, to my surprise it was a repair man... Why would I need a repair man for new furniture guess what the repairman quote it was defective from factory... And stated that he would report to company... Well it's been over 6 months no response, I contacted ashley by email to complain no response.

I ordered a sectional couch from ashley furniture. Nice couch, i'm pleased with the quality and the price was ok, but...

Don't believe what they tell you about when they will be able to have your furniture ready for you. We were told our couch would be ready the next week, and they'd call us that week to deliver it that week.

Turns out they either had no clue what they were talking about, or they lied to us. It took two weeks longer for them to get the couch in than they told us it would take! We were pretty disappointed, since we thought we'd ordered the couch in time for a party we were having, but they were so slow getting us the couch that we got it much later.

I placed an order for couch/love seat and in turn canceled the order due to finding a better product at another store. I purchased through the free financing which is done through Citi Financial. The store manager told me that because this order was in route, I had to pay a 20% restocking fee or do a store credit. Obviously I will not pay the store 20% of a product I canceled. He then told me I had to use the store credit within 60 days, which is not an option as I do not need any further furniture, especially within 2 months. As a side note, their store credit is for full amount of purchase, which for me included a warranty on the furniture, delivery charge, as well as sales tax (not just the merchandise).

I called Citi Financial to insure I will not be billed for this order as it was canceled. They stated my account did show a authorization for the amount, but it was at a $0 balance as they charge will not go through until the furniture was sent. I canceled the the account all together so no charges can be made, and they stated they would send me a letter noting account was closed.

The back of the order form states "Risk Free Buying" - I don't buy that at all. This is more like strong-arm tactics. Has anyone else ever had this experience with this company, and if so, how did you handle it? I worry that they will come back on me for this canceled order, or place the charge on a canceled account.

Betty, I agree with you completely. I've been paying on some furniture I bought from Ashley's for about 2 years now. All my other bills I pay online. I'm sure they do this because they can hook people with easy credit, knowing they'll make profit from phone payments and late fees. However...I've since learned to set my checking account to make payments for me. They're automatic payments that are sent as electronic checks. Its a free service from my bank. I recommend you look into it...it's saved me so much money in late fees and phone payments.

- J

ANGRY CUSTOMER FROM GONZALES LOUISIANA
MY STORY HAPPENNED BACK IN MAY OF 2009
ASHLEY FURNITURE WAS RUNNING A SPECIAL IN THE RADIO
THAT IF YOU COME IN TO THE STORE & SPEND MORE THAN $500.DLLS
YOU GET A GAS CARD REBATE BUT YOU HAVE TO SEND IN THE MAIL
RECEITS OF GAS COUPONS IN ORDER TO RECEIVE YOUR GAS CARD.
THE WHOOLE ENTIRE MONTH WE HAD SAVED ALL THE COUPONS DID
ALL THE PROCEDURE LIKE IT WAS SUPPOSED TO, I EVEN CALLED
AFTERWARDS TO VERIFY IT WAS LEGIT, WELL THEY SAID IT WAS.
SO I STARTSENDING ALL IN THE MAIL GUESS WHAT? IT GOES A WEEK
2 WEEKS, 1 MONTH AND NOTHING OF A GAS CARD THEY ARE FULL OF BULL
WE SPEND CLOSE TO $1500 WE PURXHASE A SET OF MATTRESS ONE OF THE REASON
WE HAD CONSIDER BUYING THERE IT WAS BECAUSE OF THE GAS CARD. CAME TO FIND OUT
IT WAS A RIP OFF...VERY SADD STORY FOR THIS ECONOMY YOU REALLY CAN'T TRUST NOBODY.

I ordered a love seat from the Murphy NC store. did not notice the defect for a few days. one side of the loveseat was plump and full. the other side collapsed when you sat upon it. stopped by Ashley and they sent a technician out to see it. He agreed that the one side did not have the proper filling in it. He agreed to take the loveseat back to the store and restuff it. also the frame was splintered. they brought it back in 5 days and when we checked it the cushion looked the same. we told him to take it back..he refused and said that as far as he was concerned it was fixed...please do not buy their inferior furniture...wish we had done our research