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2.3 286 Reviews

Asda Stores Complaints Summary

91 Resolved
195 Unresolved
Our verdict: Engaging with Asda Stores, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Asda Stores reviews & complaints 286

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7:07 pm EDT
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Asda Stores damaged digital photographs

Yesterday afternoon I had my digital photographs processed by the Poole, Dorset branch costing me £15.95, when I got home I noticed 2 photographs ruined.
Instead of getting back on a bus for a expensive trip back to the store, I walked to one nearer my home and spoke to Paul Cabe, the manager of this store via a internal phone.
He refused to give me a refund, even though I had a reciept, thus breaking trading law.
He kept debunking the issue saying that if you brought this product for instance, blah blah blah.
I said that I would take the matter up with the CAB on monday and will recharge ASDA for the bus fare.
I am disabled on a low income, and the cost of ruined photographs+ having to have some redone is just not on.
The Canford Heath ASDA is riddled with problems, such as staff puttingmultiple price stickers on top of each other thus confusing the scanners, delaying you further.
I was even told by 1 staff member that the managers simply do not care.
Do not ever shop at the canford heath asda, it is simply not worth the annoyance, or being ripped off.

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11:20 am EDT
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Asda Stores Customer service

On the night 1/9/10 me and 7 friends enter the ASDA store in Ayr. within 10 minutes of being there we had been verbally abused and accused of stealing by staff for no other reason that one of us could not be bothered carrying his jacket and put it in the trolly (BESIDE googs that we planned on purchasing. not on top)

When we went in we went to the sandwich cabinet and picked up 7 or 8 sandwiches between us. we then proceeded to the DVD isle. we were being followed by a member of staff but that was understandable. it was the middle of the night and there were quite a few of us. when one of my friends hung his jacket on the trolly this member of staff (John) instructed us "Get that ###ing jaket out of there" and when i asked for a reason he said "just get it ###ing out".

At this point we decided not to go ahead with our purchase due to the way we had been treated however we wanted a word with Johns superior who he proceeded to call down. (This store does actually employ a security guard by the way and she could not have been nicer. she treated us the way customers should be treated)

His superior was "Kevin" however he was joined by a woman called "Barbara". She was obviously some sort of manager and proceeded to be even more rude to us than john was. She accused us of stealing and lying. She slandered TESCO and admitted that her shops security set up was in fact illegal.

I am very eager to find the correct address to send an official complaint. anyone speaking to a customer the way these people did deserves to lose their job.

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Bristons92
Cwmbran, GB
Mar 24, 2011 8:55 pm EDT

Oncall has shut down, and also call the police? lighten up mate and grow a pair

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6:27 am EDT
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Asda Stores - customer service

This is in regard to a formal complaint I wish to make which occurred at an ASDA store in Coventry to one of the colleagues working at customer service showing an unprofessional manor and making a customer feel uncomfortable with no explanatory reason. It made it an unhappy shopping experience at the store. The person’s name I engaged with was Carol, who...

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5:58 am EDT
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Asda Stores late delivery

Never order flowers via asda, I order some flowers to be deliverd on Tuesday 17th August and they didnt when ringing up I was informed they may not arrive till thursday19th, this is just no good they where suppose to be a birthday present what use are they 2 days late and what state are they going to be in after 4 days of beeing in parcel forces hands? I have been informed there is nothing I can do and basically its unlucky. apolling never ever use asda flowers

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Barry69
South Croydon, GB
Feb 18, 2014 11:58 am EST
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I can sympathise with Mark. On 5 February I ordered flowers for delivery on 15 February (so no last minute thing) our wedding anniversary assured by the statement in block capitals on their home page claiming next day delivery. As you will already have guessed they didn't turn up so I rang on 16 February to complain only to be told they don't guarantee next day delivery and that flowers should arrive within two working days by first class post. I was told they would arrive by today despite my protest that our anniversary was on Saturday not Tuesday making the delivery rather pointless. This seemed to be lost on them. Unfortunately, they still haven't arrived so I shall now be seeking a full refund and considering whether trading standards would be interested in the accuracy of their home page statement which I find misleading to say the least. There seems no point in ordering flowers from Asda who can't guarantee delivery so if you're considering flowers (and please do) then go elsewhere.

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mark stevens57
cobham, GB
Apr 21, 2011 7:19 pm EDT

I ordered a boquet of roses and fresias on line from ASDA on friday 15th April to be delivered on saturday 16th April. I waited in all day for them to arrive but they didn't! to say i was disappointed would be an understatement as they were for a very special occasion! still no show on sunday so on monday i rang the helpline and they assured me they would be there that day, however they still didn't arrive ! they eventually arrived at some point during Tuesday! there was nobody here to receive them so they were left on the doorstep in the sun and upside down thus emptying any water that may have been in there ! when we opened them they were in a bit of a state to say the least, all the roses were virtually dead and the fresias were not far behind. I have purchased from you on line before without any problems.As this was a special occasion i would hope you will be able to offer a refund or maybe another boquet for the inconvenience we have endured. Thank you for your time and i hope to hear from you A.S.A.P

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ColinBrown13
Southampton, GB
Aug 20, 2010 11:20 am EDT
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I use Asda for all my deliveries and they have always been good (on time, and friendly), including flowers. It's just bad luck that this particular delivery didnt work out for you. It happens. If you trust your special birthday delivery to an outside party, you unfortunately open yourself up to these types of incidents. Granted, they should have brought them for you, but you could always cancel the flower order and buy another batch for the party.

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5:40 pm EDT
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Asda Stores out of date food

Why after many years of complaining does this store persist on putting out of date food on their shelves? It is now a continuous battle to get this sorted, complaining does no good and I now find myself having to check everything twice over before I buy it. What is their problem? I have now decided to go elsewhere. Appalling customer service!

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Shannon36535
Foley, US
Jul 07, 2010 6:09 pm EDT

there ya go .. just stop shopping there. when you and everyone who gets tired of not being listened to stands up and quits spending money maybe then your voice will be heard. GOOD FOR YOU!

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1:19 pm EDT
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Asda Stores e-voucher given to me by mistake

I was given an E-voucher on my online shopping and a member of staff said it was an error from head office and that they were sorry but they had to remove it. I told them that I will no longer shop online with them. They then said that in this case they will offer me £25 off my shopping and free delivery on the next two online shoppings. This never happened and I am disgusted that the Sales Assistant cannot even do that right. If she can't manage to correct that who is to say that the voucher wasn't meant for me.

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2:23 pm EDT
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Asda Stores discrimination

my son was discrimanated against in asda store because he is in a wheelchair.my son went to this store to buy our weekly shopping, he first went to the ciggarette counter to buy me 200 cigarettes, he was refused so he gave the person 2 differant id s with his date of birth and photograph on them, he was still refused.he was told he needed passport, driving lisence, young scott card.my son is not a small lad he is large due to being a jym fanatic he very much looks his age if not older.he is 20 soon to be 21.he has been in the store for me many times and been served cigaretts, exept for 1 time.he was told he needed id as he didnt look 25.then was told he had to be 18 to buy them but needed id as he was under the age of 25.so he was told you have to look 18 to buy them but if you dont look 18 you need id.then told you need to look 25 or 18 and have the appropriate id for their store policy.as he was served many times befor its up to the person serving him to deside what age he looks and if they serve him or not.the staff are as young as 18 and they r refusing to serve someone older than them.if you need to be 25 then the staff should be 25 to serve.they change the rules to suit themself.i was very angry and called the store in his defence as if he was standing they would have to look at him properly, and they wouldnot question his age as he would be standing very tall and well built over them.because he is in a wheelchair they take no time in looking at him they just see someone who they can victimise.the person i spoke to named amanda was smirking down the phone i refused to speak to her any longer as she wasnt taking this seriously.i was passed to a man namedjohn the grocery manager, who was very rude wouldnt listen to me and was constantly talking over me NOT listening to what i was saying.he even said im not listening to you if youv got an attitude! in a very aggressive manner and tone.he wasnt listening anyway and i said to him what way is that to speak to someone in this manner.he had a bad attitude since comming on the phone saying to me i know your son wasnt being discriminated against it up to who ever serves him to deside what age he looks.
the staff are rude and acting like stupid little school girl sniggering and laughing at a customer who s making a complaint about their attitude in the first place.i am not going to let this rest.i know the discriminated against him trying to abuse the little power they have and im not letting them get away with this. so what started out as a helpful jesture from my son to me, to go and do my shopping turned out to cause nothing but upset and a lot of anger due to staff who dont care about what manner they talk to or treat people.the whole problem is they do not know how they must by the law treat a disabled person as they would a non disabled person.they think because theyr at the till side of the counter they can discriminate and that is ok.one last thing my son does not have a passport, driving lisence or young scotts card.he did have a bus pass gave to him by the goverment with his name date of bith and picture on it and the silver square on it goverment approved id.why were these not acceptabe because asda said so.and so did the staff who dont look 25 and are probablly not 25.they said on their last excuse for all they know he was going out sice to sell the cigaretts to people underage.does that mean he is also being called a drug dealler! i want answers and i want this sorted out, IT IS AGAINST THE LAW TO DISCRIMINATE AGAINST ANY PERSON.i want the people who were involved to know they cant get away with this kind of behaviour.i want an appology from asda store and my son demands an appology for being treated in such a disgusting mannor

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BryanE
Brynmawr, GB
Jun 30, 2010 6:02 pm EDT

We at the Brynmawr store have to deal with a people manager who constantly tells lies..so we don't know where we stand.
Head office ignore complaints against her and even ignore recorded delivery letters.
Our GSM retired last year and since he has gone the store has gone down hill fast...but head office don't seem to care. Security is non-existant..waste is dreadful...stock rotation is a joke..we are constantly told to lie about queue lengths..colleagues are scared to say anything as we live in a deprived area and are constantly threatened with losing our jobs. Nepotism is rampant..managers employing their own kids...and then they have the audacity to threaten our jobs if we post anything on facebook. Well ### them..lets see what an independant tribunal has to say.

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think.about.it
Essex, GB
Nov 14, 2010 10:54 pm EST

Asda are not going to apologise to you for you discriminating against your own son! Their policy is to protect them against the law, and also to prevent underage drinking, smoking etc challenge 25 is applied to all age restricted products, as im sure they explained to you. Surely you want your son to be treated the same as others? Beacause Asda challenge everyone who they think look under 25!

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Catchy
Durham, GB
Nov 14, 2010 5:40 pm EST

If your son was under age and the store sold him cigarettes you'd be shouting and bawling too, the policy applys to ALL! You are simply discriminating against your own son by all you've just said, dont you see that? Now stop embaressing him and get over it.

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lauram68
Belfast City, GB
Jul 01, 2010 10:47 pm EDT
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are you not in the union. usdaw. ?

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9:29 am EDT
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Asda Stores PARKING CHARGE NOTICE

when parked in asda caerphilly with my disabled badge on display i recieved aparking charge notice, i just dont under stand why i recieved this notice. on returning to the store and asking for an explanation. the manager refused to come to the car to confirm the badge was on display
i have shoped at this store from the first day it opened because i can park close to the entrance as i am disabled.if i have to pay this fine thenmy family and myself will will go elswere to shop

yours
ms m alexander

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12:39 pm EDT
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Asda Stores staff

i went to your asda store today at 16 39 i am disabled and when i got round the door exit i forgot i needed some cigs so i send my daughter who is 23 to get them for me the girl who was behind the counter refused to serve her i had to take me and my trolley right back to the cigs counter i wasnt very happy when i got to the cigs counter i asked why she refused to serve my daughter she said she could do what she wanted she was very stroopy and she spoke to me as if i was a bit of muck on the floor i asked if i could speak to the manager she told me she would deal with this i told her i want the manager now so he came he said it was up to her behind the cigs counter but i am not happy the way she spoke to me or my daughter she was pig ignornant from mrs iris king 72 reevy crescent buttershaw bradford bd62bp [protected]

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Snazzy79
, GB
May 22, 2016 9:28 am EDT

Asda rooley lane bradford branch.
Today I shopped here and was utterly disappointed and surprised the treatment myself and couple of other customers received.
The rude behavior from the 4 female staff members was due to fact the store closed 4pm and they were serving at 4.05pm. Point one..no announcement was made store closing at 4pm my local store closes at 5pm so I wasn't aware. The first staff member approached a family of 3 and spoke quite abruptly. I immediately went to till and was in queue..to be then told off by the female meter of staff in next till that I need go to send service checkout. There was no closing sign at my till so I stayed. She came and banged the closing sign on the till next to me quite shocking . My sister who also got served said they packed her shopping in a rushed manner ...mixing all heavy items with breads etc.. towards the end they stood in a group watching over us as I complained to the manager. Do I feel this matter will be dealt with. No!. They have most certainly lost my custom and I have now seen the store in a totally different light. I sense this has been an ongoing problem with that store as the customer next to me Commented on this and stated her daughter refuses to come to this store due to rude behaviour of staff.
Surely if this behavior is not tolerated from staff to customers ad manager stated... should this not be part of their induction/ training ?

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ladyandthetramp
Runcorn, GB
Jan 13, 2010 6:57 pm EST

While waiting in line for my lottery tickets yesterday i witness an event that will stop me from shopping at asda runcorn forever, a woman in her 50's was at the customer service desk as she had been short changed she had her daughter who was in her 20's and her husband wih her, the woman called cathy on customer service questioned her over something silly like 46pence the daugher then asked this cathy is she was calling her mum a liar, cathy replied with yes i think she is its polacy u check your change and then called the daughter a fat [censored], i could not believe it, and when the woman called for a manager the other asda workers all lied and said they didnt her cathy calling her a [censored] when it was obvious they did i heard it and i was at least 6 meters away, when i went to the desk to complain myself i was ignored and old then it was company buisness and it would be sorted, ive never been so appalled in all my life it was as if it was ok because they all stcuk together on it, i feel so sorry for the family this happened too i hope they try and take this further

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Lizken
Kendal, GB
Aug 18, 2010 2:33 am EDT

I shop regularly at the Kendal branch of Asda - this morning was typical - no shortage of staff only problem only one member of staff was working the rest were talking and laughing among themselves. I was told there was no demabnd for more than one till to be open as there weren't sufficient customers. Why then was I in a queue of seven all with large shops?

Then as always happens when I went to the tobacco kiosk the two members of staff nearest started to walk away - when I called to them the woman carried on walking and the young man reluctantly came back to serve me.

Perhaps Asda should put a sign at the door saying open 24 hours but only as a social club for the staff.

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malcolm watson-long
choppington, GB
Sep 14, 2010 1:10 pm EDT
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whilst visiting asda i asked at the deli counter, where they had the chickens cooking on a spit if they used msg on there chickens well i just as well asked if the moon was made of cream cheese because no one knew what msg was let alone whether they use it or not, dont you think that any one cooking the product should know what they are putting on it seems to me if you asked if they cook it in bleach they wouldnt know for anyone who cant eat certain flavour enhancers it could be dangerouse please train the staff as they should be trained, i am a chef and would never let anyone sell a food product without knowing what it contains

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kerry hall
Andover, GB
Feb 24, 2011 8:28 pm EST

a member of staff was rude and very unhelpful, i picked up a product which had a price on the shelf so i brought it and when it went through the till at another price so i went 2 customer services about it and they said they could'nt do anything about it so i argued my case and after 10 mins of waitin with my 2 yr old who by then was stroppy i finally got the difference but never got an apology from the lady, but thier was a lady in front off me who got got charged for something she did'nt have and she was seen straight away she got her money back and a card with money on for an apology for what happened i was not impressed or very happy bout it and now im wondering if i want to shop in any asda stoes again due to this unhappy trip i had to my local asda store i would like to hear back bout what your gonna do bout it u can contact me on kerry-hall@hotmail.com thanxs miss k hall

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Catchy
Durham, GB
Nov 15, 2010 12:10 pm EST

She has to look 25! Get over it and tell her to take ID! Youd be moaning if she was sold ciggs and was underage!

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Sloppy Asda Harrogate
Harrogate, GB
Feb 19, 2010 10:16 am EST

ASDA Harrogate North Yorkshire England .
They sell the jobs to lazy people who spend there time, hiding in the male customers toilets looking over your sholder when you have a pee, they say there on the phone but who spend that long in a toilet, this is why the male customers are urinating in the cubicals, why your feet get wet with piss.
Staff feel that they have payed for the wage and there fore the don't need to do any cleaning, like the green basket or glass on the self service scanners .
Customer service (U make me smile )they are oblivious to the consept, If a customer was bleeding to death they would still carry on chatting (this is the managers) who set a poor example to the clearly demativated workforce

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Asda Stores over reaction on id

my 26 year old daughter was buying groceries & cider from ASDA she was id'd by the check out person and was refused the cider because my 14 year old niece was with her.My daughter holds a personal alcohol retail licence issued by the local authority.The manager said that selling alcohol was at the check out persons discretion.This is beaurocracy gone mad adults with under 18's not being allowed to buy alcohol.My daughter works for a multi-national company and in the hospitality industry and she swears she will never go back into asdas and will be advising all her friends, co-workers and clients about her humiliating experience and advising them to shop at the rival stores where the staff use common sense.

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Asda Stores Smaller print

Has ASDA plans to open an opticians in the near future. Because now when I shop at my favourite store the pricing labels have been reduced in size and on phoning ASDA HOUSE was told they are within legal size and more detail can be stored on them. S o it`s to hell with the customer who is older with poor eyesight and cant see what the product costs or will have to spend twice as long to do a shop. I pick up my mum on Sundays to do our weekly shop at ASDA and I will have problems, and she will be in more trouble to see this stupid new size because she is 90 with poor sight. If ASDA choose not to see reason in this matter and return to a larger size print then my mother and I will start shopping at TESCO.

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4:54 am EDT
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Asda Stores pending payment

Put in order over the internet total 69.70, delivery came with few things missing which totaled to 65.56 instead, the 65.56 came out of my bank, but the 69.70 was also still in pending, they said i had to wait up to 10 days for it to be relised, but my bank said by law asdas merchant bank could fax the details back to my bank, so the money would become available again, apparentley this happens on a regular basis, ! they refused to do this, even after several complaints. so i have no money till next week. i will never use asda internet banking again.

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KIMMI13679
Ayr, GB
Jun 02, 2010 8:35 am EDT

This has also just happened to me for the second and last time! after 4 phone calls to various people and promises of calls back I am £70.74 down with 10 days to wait till I get it back (last time taking 2 weeks) I am absolutly mad what right do they have to take 2 amounts out of peoples accounts surely this is illegal DON'T USE ASDA HOME DELIVERY! Kim

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Fentiger
Gorleston, GB
May 26, 2010 3:11 pm EDT

The same happened to me this week. Also they dropped some yoghurt and it went all over the place. They said they would refund - still waiting. Sharon

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carriepo2
Malton, GB
May 07, 2010 4:08 am EDT

Put in a order on the internet totaling to £193.33 there was a few things missing so it came to £174.72 they took the £174.72 out and the £193.33 is still pending! Have phoned my bank and they gave me a ref' no to give to asda but they say they can not do anything about it! So in total they have taking within a week off me £368.05! I will not recieve the pending money until next week and i have no money left now! The horrible thing is it is my son's 3rd birthday tomorrow and i have not got him a cake yet thinking i would have enough money to get it during the week! I will not be shopping at asda online again! I have been shopping with them for a year now and this has never happened before. But i can not take the risk again of them taking that much money from me when i need to do a big shop! From now on i will be going to tesco's!

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Asda Stores potatoes

never buy potatoes from asda. i tryed nearly evere kind of potatoes and all of them are nothing else then water! forgot mash potatoes or fries.

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fenwoman
Wisbech, GB
Jan 22, 2013 8:55 am EST

you have to buy different varieties depending on what you want to do with them so, Maris piper for chipping. King Edwards for roasting and baking, Picasso, for boiling. However, the tiny smart price potatoes I bought the other day are what us country folks call 'pig potatoes'. No matter how long you boil them, they remain hard. The ones I did last night were 50% green and some even had bitumen stuck to them. They've been in a pot of home made soup, cooking away for the last 6 hours and are still as hard as pebbles. Asda veg and fruit is generally not nice. Tesco or Aldi do better veg. These smartprice ones are fit for pigs to eat and nothing else.

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ManUnited581
Manchester, GB
Apr 14, 2010 4:53 am EDT

Strangely enough I live in Manchester and have recently tried a variety of potatoes from Asda. We also are finding the potatoes won't cook properly, turning out generally soggy but with lots of small hard lumps that don't cook, have tried chipping, boiling, roasting and mashing. Last night we bought the jacket potatoes and they were disgusting. Not buying spuds from Asda again this year.

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Asda Stores flowers

Hi
I ordered and payed for a bouquet of flowers from Asda to be delivered to my mother in dudley on Saturday 13th march in time for mothers day from Asda on line
So Saturday comes flowers delivered what a joke 25 flowers 20 stalks all the heads broken off other five flowers turned upside down in box, box of chocs squashed and soaking wet also both box's soaking wet and falling apart, mother of 85 years in tears very upset thinks someone is playing a bad joke on her,
My sister who my mother lives with rings and tells me the news she has rung Asda who tells her they will refund money, so I ring them ask what they are going to do to put this matter right the reply was we will send out our investigation team to look into the matter and if needed will send a replacement flowers on Tuesday not good enough says I you mean to tell me that a company that is as big as your one does not have a back up plan to deal with these types of problems answer no asked if it was possible to send flowers from a Asda store to my mother again answer no,
I then said but are you not the same company yes came the answer but independent of asda stores because they operate on line ok say I what can we do to solve this matter and get my mother smiling again basic reply nothing
So now my answer to Asdas on line is stick all future flowers where the sun don't shine
I would not like anyones mother to go through what my mother had to on Saturday and as for satisfaction guaranteed what a joke
My name is Edwin Rudland

Thank you Ed

My order number with Asda for you to check that this e-mail is true is confirmation number [protected]

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Asda Stores late/non delivery

I ordered a bike on the 17th feb for my partner to start work on the following monday(22nd), when we ordered it it clearly stated delivery within 2 days, which to you and i would mean the 19th, i have phoned twice and spoken to someone in broken english who were on both accations very unhelpful. Now because of there lack of customer support my partener may lose this job (after 18 months of looking), i can not begin to tell you how angry and let down i am. Not even an offer to refund our delivery charge or an appology.
If you need to contact me you can ring on the above number, please help to stop these people, it cant go on.
Many Thanks
Emma Rees
[protected]@ymail.com

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2:30 pm EST
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Asda Stores air pressure machine

i wish to complain about the air (tyres) machine at coatbridge Asda.

I spend between the store and petrol station approx.£4000 per year

at Asda coatbridge. On the occasions when I have required air for a

slow puncture on my tyre the machine very rarely is functional.

This is extremely annoying when on the few occasions i require this facility it does not seem to be working, which of course applies to many drivers who wish to use it. Whilst the check out girls are very apologetic I cannot understand why a multi million pound company cannot provide a simple service like air for our tyres

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5:10 am EST
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Asda Stores on line shopping

never shop on line with asda. i ordered shopping on line asda and they took two payments instead of one and left my bank in debt.got yhe money back ten days later.bank charged me for asda mistake.no good asda.

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Asda Stores Wrongful charges

ASDA operate with the fast payment system, which means electronic payments paid by your bank are received within 2-4 hours. ASDA fail to apply those received funds with the correct value date. A value date in banking terms is the date that funds are actually available to them - so by failing to apply the correct value to the funds the Bank (now Santana) sit on the money and enjoy the interest it earns.

I paid my bill in full, as I always do by this method for the due date of 3/1/10 .Asda claims they did not receive the money until 4/1/10 and charged a late payment fee and interest. I argued the point, particularly as this was not the first time it had occured and they agreed to refund the late payment fee but have failed to recredit the interest. By failing to do this the account has a small balance remaining. I told them at the time of complaint I would pay the amount due, which was just a fuel purchase, they had to clear the remainder and I would close the account. They haven't.

There have been 6 email exchanges, whereby they have lied about the payment receipt date and tried to claim they are not part of the fast payment scheme. My bank has confirmed again that they are and previous bill payments show the immediate receipt!

ASDA lie - ASDA charge unlawful interest - ASDA do not have staff trained in customer service or knowledge of the payment system. I am now going to the ombudsman - meanwhile ASDA are charging interest on the interest... Watch out!

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Mark
, US
Feb 23, 2011 12:17 pm EST

1. My wife paid my Credit Card Bill ASDA on October 4th, 2010 for £1021.82 with reference number 020164. Bank account is debited.
2. I get a shocker of my life in the next statement generated on 9th October, 2010. It states the card outstanding is not settled.
3. I call up your customer service number on 16th October, 2010 at 9.20 AM. Your agent takes all the debit card details and reference number. He states that the money is incorrectly posted and would be rectified in 48 hours.
4. I again call on 20th October, 2010. This time agent says it will take 5-7 days and it is still in progress.
5. I again call on 22nd October, 2010. This time agent says it will take 7 working days and the rectification process is being done.
6. Meanwhile, the card is stopped and all my direct debits were refused. This ensured that I lose the life insurance cover, TV channels got disconnected, phone credit can’t be recharged. All hassles and we had to call each of them to change the card. ASDA stores tell me the card is declined with few people in queue.
7. This has caused immense mental trauma and harassment to me and family. I am self respecting person without any defaults on any payment in my entire life. Due to somebody mistake at your end, I am suffering even after paying the money.
8. Even today (29th October, 2010), I checked the Online status. There are no corrective actions done. I have kept a print screen to prove the corrective till not done.
9. Meanwhile I keep on getting outstanding amount recovery reminders while you have already pocketed the money.
10. I have been spending over £1000 almost every month and pay every time by due dates. I have now got my reward for being a loyal customer to you and ASDA.
11. If this ordeal doesn’t end, then I would be forced to go through legal route and clear my name.

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Muse
, US
Feb 23, 2011 12:16 pm EST

For the last 3 months I have been charged with a late payment charge on my bill when I have a direct debit set up when I contact them they have told me my bank has canceled the direct debit then asda have set up a new system and the are having problems Then I read on the net many other people are having problems can one bring any pressure on ASDA to sort things out .

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11:33 am EST
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Asda Stores que jumping

Asda has the worsed complaints service, and the staff are not helpfull at all. The last time I was there, I was disgusted by their service as none of the staffs would help with que jumping. It's like survival for the fitest...If your not strong, you just never get to purchase your shoping.

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TTID1976
, GB
Nov 15, 2015 3:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The new Asda store in Barking should never have been opened. The staff and locals don't deserve to have a pleasant environment to work and shop in. The locals act like savages and are extremely rude to other shoppers. Watching the self service tills being used is like watching a 2 year old try and solve a sudoku. As for the staff, I have spoke to 2 ladies who are extremely pleasant and helpful, as for the rest of the staff they look dirty and have serious attitudes. I have stopped going to this store and go to a local supermarket nearer to home. Steer clear the locals and staff are a disgrace.

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Ms Simpson
Wapping, GB
Mar 19, 2013 2:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The staff at ASDA appear to be going downhill in my estimation especially Barking and Leyton. In the period of one week I have had TWO rather unpleasant experiences with their staff. The first was "Ali" on the Halal meat counter in Leyton who seemed to have a problem serving me because I was white and, not as he thought, a muslim - he made me wait to three 3 minutes before serving me while he played around with a meat tray label and then asked me why I was buying meat at a Halal counter. The second incident was at Barking where "Aisha" snatched the receipts and goods from my hand at the Customer Service desk and then threw a pen and receipt on the counter and ordered me to sign. On both occasions I called the stores and spoke with "Eda" at Leyton and "Mohan" at Barking. Both were rude, uninterested and unhelpful and Mohan couldn't wait to get me off the phone and hung up before I had even finished the conversation. "Adam" at head office sounded like a robot and it was obvious he was reading from a script. No-one at the stores asked for my details and calling head office was a totally pointless exercise. I shall be shopping much less at ASDA and telling as many people as I can to do the same!

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clerici sandrine
, FR
Feb 03, 2010 11:46 am EST

DEMANDE D'ANNULATION:
Mme Clerici Sandrine
20 quartier les blanqueries
06260 Puget-theniers
je demande l'annulation TeethMaxWhite
MERCI .

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10:29 pm EST
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Asda Stores fuel pump extras

another part od rip off britains motorists go to asda fill up in the quick lanes were you pay by card and what happens you put in [example] £20 and when you put the nozzle back on the pump, click, £20.01 it doesnt matter what amount you put in always the same result, so an extra penny per car filling up runs into millions a year COME ON ASDA GET YOUR ACT TOGETHER AND GET IT SORTED, if not looks like it will have to be taken up with the TRADING STANDARDS.

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tlgcouk
Hebburn, GB
Mar 28, 2010 4:24 pm EDT

Absolute load of rubbish, use various Asda petrol stations every week and have had no experience of this whasoever.

Do you seriously believe that Asda have invested in special petrol pumps unique to them which put 1p on every transaction?

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Asda Stores contacts

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+44 800 952 0101

Website

www.asda.com

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