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Asda Stores
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2.3 286 Reviews

Asda Stores Complaints Summary

91 Resolved
195 Unresolved
Our verdict: Engaging with Asda Stores, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Asda Stores reviews & complaints 286

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7:46 am EST
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Asda Stores absolute plonkers

This is a copy of the Email I have attempted to send to ASDA (I say attempted as it has too many 'characters' to use their online 'contact us' link, and customer.[protected]@asda.co.uk comes back as undeliverable, however as I am sitting here waiting for yet another callback from the illusive 'Debbie' or 'Mark', I thought i would add it on here.

Firstly - I would like to say I find myself in very unfamiliar territory, as I don't normally complain, I normally just choose a different company/restaurant/store etc the next time. However, in the last 15 hours I have received such a pathetic service from your company that I would like to make my feelings known to you, and as your employee 'Mark' (no surname unfortunately as I understand your call centre employees don't have them?) this is the way I escalate my complaint then here we go.
1. I was expecting delivery of my groceries between 18.00-20.00 on Saturday 30th Jan. By 19.30, the shopping had not arrived, and whilst this was still within the allotted time, I was aware of the heavy snowfall we had, and therefore the driver may struggle to get here on time, if at all. So, I rang up the [protected] (at my expense), waited in a long queue to get through, and spoke to a very friendly chap, who, once I explained about the snow and offered to let the driver deliver the following day if easier due to the bad driving conditions, and explained that I didn't want it turning up really late as I have small children who would be in bed and really didn't want them woken with the delivery etc, assured me that there were no reported delays in my area. I thanked him and he asked me if I would like to do a customer satisfaction survey which I agreed to do and left a 'very satisfied' result right the way through.

2. 8pm - no shopping, no phone call to say running late? but again, I had every faith it would get here as the lovely chap had said no delays in my area.

3. 8.30pm - food arrives, delivery driver explains why a bit late - delivers food etc etc.

4. unpacking food I notice no chicken breasts, and then no ham, and where are the avocados? and the mince? etc etc - now this has never happened before with any supermarket I have used for delivery, however, I am fully aware that mistakes happen so I ring the [protected] number again.

5. After waiting about 15 mins to get through I get through to another very friendly chap (sorry I didn't ask his name, as at this time I foolishly believed that your employees did as they promised so didn't feel the need to).. he apologises and asks me to read the list of Product codes, which I do, and he advises that someone will call me back later to confirm what has happened. (By this time, my takeaway which I had to order when the shopping hadn't turned up, is stone cold)

6. 9.50pm - hmm, surprise surprise - no phone call. So, I ring the [protected] number again, by this time a little frustrated as I like to have relaxing stress free Saturday nights, and don't enjoy spending hours on the phone to call centres, however I speak to 'Lauren' (as I took the name this time, as my faith in your company is reducing at a rapid speed) - Lauren advises me that the pleasant chap I spoke to earlier has made no record of our conversation - I (understandably I feel) explain my frustrations to Lauren, who is very polite and apologetic, and assures me I will be contacted back in the morning to sort this out ( at this time it was 9.58pm, so she probably was wanting to get away on time), and guess what? - Sunday morning NO PHONE CALL.
7. So, I pick up the phone and call [protected](from memory this time!) and speak to a lady, who more or less confirms that none of my complaints have been recorded. She 'assures'(haha) me that someone will call me back, and when I explain that I have heard this once or twice before, she agrees to ring me back herself. Hurrah! she rings me back and tells me that the stores systems are down (does this include phones) but they will call within the hour.
8. 90(not 60) mins later 'Mark'(no surname) calls me. Neglects to apologise for ringing me late, however he does give me a very scripted apology and tells me he understands my frustration. After a lengthy conversation with the Mark, I accept that he is going to try and help, and go through all the product codes again. Mark agrees that he will check with the store and call me back in 10 mins.
9. 25 mins later, 'mark' calls me back - and advises me that unfortunately, Debbie the personnel(?) manager from the store says they can't deliver today, but will give me a refund of MY money that has already come out of MY bank account for groceries YOU haven't provided! And, (and this is the most insulting infuriating part of all), advises me that if I ever choose to use your services again you will give me a £10 money off voucher! ARE YOU HAVING A LAUGH?

10.. I ask 'Mark' if Debbie the personnel(?) manager could tell me this in person, or if she can make the time for me then I will come into the Sunderland store and discuss this matter with her face to face, as I am clearly 'insulted' to be offered a £10 voucher and a refund of MY money! - (the calls to your [protected] number at 5p per minute have so far amounted to approx £6.00 - add this to your delivery charge of £5.00 (which I forgot to mention, mark had earlier mentioned 'shouldn't be a problem' to refund but hasn't mentioned since) - I, after this shambolic experience am out of pocket!
11. At this time, I can't give you a conclusion to my 'saga' as I am still sitting waiting patiently to hear back from 'Mark' but hey ho! NO PHONE CALL!

12. I am now going to have to put my 2 children, one of whom has a very bad cold, into the car, and drive to a supermarket to get the ham, chicken, yoghurts etc etc which I ordered because I needed, not for a laugh. Thanks very much ASDA. Hopefully next weekend won't be ruined by you.

13. If anyone does want to contact me about my complaint, then you should already have me contact number but incase you don't it is [protected]/[protected]

14. I have just gone to send this email via the 'contact us' link that Mark gave me and it wouldn't submit because you now say my message has to be less than 1000 characters!

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Honeybadger
, GB
May 21, 2011 5:08 pm EDT
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www.saynoto0870.com!

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11:21 am EST
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Featured review
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Asda Stores - incompetent management

im a colleague at this store and fairly recently we had a new counters manager arrive on our department since then he has been completely stubborn and unhelpful, rude, mildly sexist towards some female colleagues and whenever we ask him for help he totally dismisses us and he always stays upstairs off the shop floor and offering support and has an...

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11:48 am EST
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Asda Stores Unfair treatment from staff

Dear Sir,
I am writing to complain that my trust-worthy friend, Leon Ogden who always visits your supermarket three times a week on a morning has been subject to unfair treatment and accused of doing something by a member of your staff that he hasnt done.
I am disgusted to hear that he has now been 'banned' from your shop because of this, even though he did not touch the reduced trolley and because he is a truthful person I believe he did not touch it when asked not to.
The lady who this was, treat Mr. Ogden with disrespect and spoke to him like no staff should speak to a customer and she stated she was security. This lady was watching Mr. Ogden and I feel she should have been getting on with her job or following customers who are shop-lifters or by other hazardous means, which Mr. Ogden certainly is not.
I would like this matter to be dealt with as Mr. Ogden is a helpful person to myself and many others and he should not have been treat in this way for one moment.
I will leave my e-mail address so you can reply to this letter with the outcome of this matter.
My e-mail address is [protected]@yahoo.com.
Many thanks and respectfully I hope this matter will be dealt with and sorted out.
Thanks, from Miss. Bond.

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james yousaf
Halifax, GB
Jul 27, 2010 12:05 pm EDT
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leon ogdon is a honest person who wouldnt hurt a fly he shops of older people with reduce goods all have the reduce labels on them i think he shoul be allowed back in to asda store to shop again

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8:11 am EST
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Asda Stores quality

The cheese currtenly being sold, namely mild coloured cheddar, smart price is just like plastic, it will not melt when grilled or baked in oven. It did not used to be like this, infact it was excellent and very good quality, we ate quite a lot of it. Please can we have a return to the previous producers.
J. Beddall,
Fearnhead,
WA2 0QG

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1:07 pm EST
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Asda Stores home delivery and staff attitude

I have had two very difficult experiences with asda home delivery in one week. Firstly my order costing nearly £290 was not delivered on Monday 21st as booked. Instead we had to get up at 6.30 in the morning to take delivery. No one rang us to tell us they were not delivering. Today, however, was even more disgraceful. We were called at 4pm to tell us todays order would not be delivered. A driver had apparently resigned. . We had guests and arranged delivery over 3 weeks ago. We called the store and explained the situation. We were given another excuse that the van was 'stuck in snow.' It has not snowed in this area for 5 days. We have taken photos to prove that the roads are completely clear. The manager promised us delivery. We were called 2 hours later as apparently the bakery manager who was delivering it was being pulled out of a field by a tractor but would be with us soon! We were called an hour later as apparently the tractor driver had told the driver to not go near our house as it was too snowy but they were only 3 miles away. Ten minutes later we called the store and the driver had just returned back (a 40 minute journey away!) We said it was impossible as we were too far away. The night manager 'Clare' said the driver and his helper had just returned. She passed the phone to the driver's 'helper' who was extremely abusive to my husband. She said she had passed our house twice. My husband said the roads were clear and asked where they had been and if they had passed why they had not stopped. She said to another colleague, 'I'm not speaking to him!' and slammed down the phone. I called back. Clare answered and said she didn't know when I'd get my shopping as it was not her job. She told me to hang on and slammed the phone down on the desk. Colleagues in the background all laughed and a woman said, ' I'd just put the phone down on the f... cow!' A man replied, 'She's just an f... c...' I waited 10 minutes, 43 seconds for Clare to come back to the phone. When she did, she just picked up the phone, said hello, to which I repled hello and then she slammed the phone down. We called back and were told Clare was not available. We requested an appointment with the general manager in the morning but were told he would not be available.

I am left with no shopping from a £90 order and have been abused by asda 'professionals' The whole conversation was recorded by myself. I requested a response within 48 hours after which time I will contact trading standards and follow their advice.

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Ryan13
Swansea, GB
Feb 25, 2011 3:30 am EST

Well...get off ur [censor] and do ur own shopping...lazy toff [censor]

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10:07 am EST
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Asda Stores no money no shopping

on wednesday the 23rd december 2009 i took my two children one of whom one is disabled to asda to do my christmas shop. after shopping for 1 1/2 hours i got to the till, my shopping was put through the check out and i was informed that an item had been put through twice and the girl had to call a supervisor to do a void. the supervisor came, and so i thought, put through the void, i was then told my shopping came to £216.97. i knew i had only £207 in my account so i gave her £20 in cash and told her to take the remainder from my debit card. the supervisor then said quite loud in a busy shop you haven't got enough money, i wondered if my husband had taken some money from this account and gave a further £60 to the girl on the check out, the supervisor said she would go and sort out a problem at another till and come back. while she was gone the girl on the till said that the supervisor had made a mistake and not voided my shop but called for the money from my bank and then cancelled it hence there was now a hold on the money in my account. when the supervisor came back she insisted she had not made a mistake and that i could not afford the shopping, she took me, my two children and the two trolleys of food to consumer services, where once i explained what had happened she told me to ring my bank and ask them to release the hold on my funds so they could do the transaction again. i rang the bank and was told that asda had put the hold on my money but they could not release it. when i told customer services the woman there said that although they had a hold on my money because the transaction had been cancelled the hold would be released in two working days. as christmas day was on friday and monday was a bank holiday it would be days without any money and no shopping to show for it. when i pointed this out they said they were sorry but there was nothing they could do. i asked to speak to the manager who came to see me and said that she could only agree with what i had already been told. i said i had proof of who i was and where i lived and that as soon as the hold was lifted i promised i would return and pay for these goods. i was told that they could not do this, i asked what i should do for christmas with no food and no money to buy any and was told that although it was there mistake they could not help me. i did then ring my dad who came and paid for the shopping on his card, but he is a pensioner he needed the money as soon as possible for his standing orders at his bank. the next day i sold some jewellery and gave my dad the money back. on thursday 30th december asda still had not released the hold on my money so i rang head office and was told that they would log my complaint but could not get the money released any quicker and my problem was with the oldbury branch not them. i did however ring my bank and explain what had happened, and was told that due to the length of time the hold had been on they would release it, which they did. i am now sending both the oldbury branch and headoffice a letter of complaint, but judging by the way i was treated in the shop, and the phone conversation with head office i dont expect a responce. i am telling you my story because i am discusted with asda`s policies and had i not been able to call on anyone to help it would have ruined christmas for my family. i will certianly not be shopping there again

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roz373
Bolton, GB
Oct 31, 2010 10:05 pm EDT

Don't shop there they are selling dodgy meat and poultry the dates cant be right on packaging as i have experienced bad meat and chicken on 4-5 different occasions in the past couple of month. Bought and cooked silverside beef today it came out looking like pork and tasting sour and salty this is not normal. They don't even give a damn about the customer opinion.

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7:51 am EST
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Asda Stores staff rudeness

i was in asda bridgwater with my wife, we queued for grocery, and purchased a phone and two computer games. we was sent to customer services where my wife queued for another half hour. they charged for products that we had purchased and didnt offer a bag to carry them in.I asked the lady behind the counter for a carrier and she was so rude telling me they didnt have any bags, i asked again and the lady said they are 5p each (although she said they never had any), i offered payment to which the lady told me to shut up i was absoulutly stunned at her attitude. i except that they are busy at this time of year but manners cost nothing at all.

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plymothian
, GB
Dec 30, 2009 10:30 am EST

Not sure if i believe this. Asda do free bags you can pick up at the end of any check out so why you even needed to ask is odd. If you had paid for the products already why didn't you produce the receipt at the beginning as most normal people would. And as you seem to be illiterate, she probably couldn't understand you.

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11:54 am EST
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Asda Stores on line shopping

you lot want shooting you have taken my daugthers money then cancelled her order after you took the money less than a week before christmas she has 2 some children no money and no food, its disgussting what you have done we will never shop in your shops again as long as we live your just thifes go stuff your shop where the sun dont shine

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mummycheshire
Runcorn, GB
Jan 05, 2012 4:26 pm EST

we had to wait 10 days for money back into our account, Asda had taken it twice how can they be allowed to dip in to account twice and take what they want? we did get delivery well part of it some went missing had to ring store get replaced, wait for refund after being talked down to on the phone from someone in south africa? when the store is 15 mins away and manager in runcorn cant help but south africa can? to top it off in store they offered my son a letter from santa fill in a form and santa will write back in time for christmas he was so excited posted it 3 days before end date and hes still waiting... January 5th? explain to a 4 year old why santa didnt have time to write to him? if you cant deliver dont take on another job of offering yet another service you cant deliver... tesco here we come ...

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Sloppy Asda Harrogate
Harrogate, GB
Feb 19, 2010 9:58 am EST

Its stiil better than ASDA Harrogate store, the toilets are a social skive area for the staff to use there mobile phones, so customers feel uncomfortable using the urinals and take the piss on the toilet seats, the floor is wet so it gets tramped round the store .
Dirty green baskets, dirty scanner glass that makes long Q's at self service tills combined with bag hassel because the staff are too lazy to attach the toggle to restrain the bags when being filled.
I try to help the disabled customers when they want help because the can't reach the shelves at the bakery, SHAME on the staff for ignoring his plea for help, how cold a bread of un caring people they are. But thank you for leaving out the cages so that atleast when we have to remove an empty carboard box from the shelf there is a place to put it, Is there any thing else the fair paying local customers can do to carry your lazzy buts.

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Hillcliffe
Warrington, GB
Jan 06, 2010 5:20 am EST

Same just happened to us - ordered for a 4-6pm delivery on Monday. Order never arrived, wasted an hour talking to South Africa about it - (the store is a 2 miles away!). Eventually gave up on them and cancelled the order. I was promised a call yesterday to confirm the cancellation - this never happened but they helped themselves to £200 from my account despite not delivering anything. Just wasted another half and hour on he phone top South Africa to be told it will take up to 10 days to get the money back into my account! - and it's my banks fault! It's the 4th time in two months they've not delivered. Never using this service again - going back to Tesco...

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leannp
, GB
Jan 02, 2010 6:58 pm EST

Yes they did the exact same to me too this christmas. ASDA A WASTE OF TIME!

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1:13 pm EST
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Asda Stores rude van delivery man

i had a delivery for christmas to my home address and the driver was very unsympathetic to my disability it was a very snowy and icy day and he jokingly asked me to help so i explained to him that i had an accident that left me unable to walk but i could stand his reply was you look ok to me.so i decided to show him the scar down my neck as awhile ago i had an accident due to someones stupidity and ended up paralyzed for 6 month and now i have to use a wheelchair and a scooter to get about.in reply to this he said he had a bigger scar than that and said he had had a heart bypass.i ended up telling him about my accident i dont know why i had to explain myself as it was nothing to do with him i was really upset when he went as ok he had had a not very nice opp but he wants to try being able to walk about one minute then not been able to get out into the country side that you love the next i think asda want to train there staff on better customer relations with the disabled im not sure if i will use asda again

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RHNM
Albuquerque, US
Dec 20, 2009 4:00 pm EST

Dealing With Poor Customer Service

All companies are only concerned with their bottom line. All companies have very poor customer service representatives. My advice:
1. First try to settle the matter with the company’s CSR. It will not do any good but you have tried.
2. Be polite but firm.
3. Ask for the name, number and state the CSR you are talking to is from. If you are transferred to a foreign country ask to speak to a CSR in North America.
4. Keep written copies of all your correspondence. Insist that all replies from the company be in writing. Good luck on that one, companies don’t like to leave a paper trail.
5. If you don’t like writing, record the calls, advise the CSR that you are recording the call.
6. If you have an attorney and three-party calling, arrange to have your attorney on the line before you call the company. My attorney advised me that you are not required to inform the CSR or company that another person is monitoring the call .Keep copies of all of the bills you receive. The eventual lawyers, FCC, BBB and state attorney general will want copies of all of your paper work.
7. File a complaint with the FCC about your cell phone carrier, it won't do any good, but it's on record.
8. If it is not a cell phone carrier, file the complaint with the FTC, or whichever of thousands of government agencies that handle your issue.
9. Please realize that all government agencies are overworked and have been paid off by lobbyist.
10. Join any class action lawsuit against the company.
11. File a complaint with your local Better Business Bureau.
12. Contact your state attorney general.
13. During this prolonged economic rough patch all companies are out to make money anyway they can.
14. Join any class action lawsuit against the cell phone carrier. The lawyers will take the bulk of the settlement after years of ligation. When the company finally settles they will pass the cost of the settlement onto their customers, write if off on their taxes or both if they can get away with it.
15. Do this with any company or service you are having problems unresolved problems with that company or service.
16. I realize this is a lot of work, but it’s the only way to get things to change. Don’t expect overnight results, they won’t happen.
I give you this advice at no charge.
RH – New Mexico

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5:15 pm EST
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Asda Stores a childs plastic workbench aged 2+

i bought my son a workbench set for christmas which we let him have early which contains a retractable stanley knife which is plastic but it also does look like a real stanley knife my son yesterday where we are decorating my son picked up my partner real stanley knife thinking it was a toy. If this toy was to be left on the market what is saying that another child is not going to pick up the real thing and think it is a toy and seriously harm themselves it should be taken of the market
please do somthing about this

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margaret joan davies
Spennymoor, GB
May 23, 2013 8:33 am EDT

hi some of my weekly shop consists of free from products I bought a loaf of free from asda bread which is £2.00 I opened it and never got a sclice as it dropped to bits .also my parents did some shopping for me as I was unable to go shopping I wanted a packet of custard creams which you needed a step ladder to reach them and they had not much choice of anything else .mrs davies

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Asda Complaints Board
, GB
Oct 25, 2010 12:23 pm EDT

Well Your A [censor]ing Stupid Parent You Should Of Spotted That When You Bought That, , , ,
Thanks,
ASDA Complaints Board
D ~ S Davies

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pugru2
Palm Harbor, US
Dec 18, 2009 5:31 pm EST

I cannot believe someone would give there kid a toy with a play knife or gun. Especially a 2yr old. He's your kid, you should have known better. You are the parent, you are in charge of what your child plays with. You should take a child development psychology class, it may teach how your child's mind works.

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5:11 am EST
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Asda Stores home delivery

I have used asda home delivery service many times over the last two years purely for convenience not because they provide a good service, unlike other complaints asda have usually turned up at the arranged time however they havent managed on any occasion to bring everything i ordered. Based on the last two times i used them where they failed to bring a massive chunk of my order i will never be using them again.i had to ring the call centre six times, was cut off, lied to, and in the end we wrote off £35 of stuff, this time i have already waited in for a day and a half for re delivery which im pretty sure will never happen. asda have the most horrendous useless customer service department i have ever seen, dont waste your time using home delivery it will cause you ten times more hassle in the long run.

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ejojo
Retford, GB
Feb 17, 2010 8:55 am EST

I used Asda online shopping, my order came to £125. They took £175 from my account !
Emailed them to tell them of THEIR mistake. They emailed back to say that my money would be back in my account within 10 days!
the cheek of it!

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bogart
wallasey, GB
May 22, 2010 8:03 am EDT

tuesday the 11th of may my sister did her shopping on line at asda like very week it was to be deliverd on the wednesday. wednrseday night i got a call form my sister at 7pm saying her shopping had not arrived it was ment to be deliverd between 4pm and 6pm.she had a hospital appionment for a scan of her baby that day and new she would be home in time for delivery but she worried and so she got the bus from one end of the wirral to the other 4half mile journey picked her other 2 children up from school which is a round the conner from the house she was home for 3;45 plenty of time for asda when i got on the phone to help her sort this out i was told her shopping had been deliverd for 4 hours i battled with a lady on the phone form a call sent say ing my sister had recived her shopping in the end her supervisor told me she would contact the home delivery manager at the relavent store by email so he could contact me to sort this out i enede up thursday mornig ringing the manager my self he had nt recived an email and dnt know any thing about what was going on i went throught the whole thing again he told me he would get back to me which he did the drive said he had droped the shoppping to my sister at 4;15 wednesday and lied 3 times changing his story my sister now had no shopping and no money plus no birthday cake for my nephew who was having a tea party for his 6thbirthday manger did get part of the shopping deliverd in the end and every thing was wrong the birhtday cake was icing not choclate my nice is allergic. no milk no fridge food no fruit what was delevered was 2 days out of date yet they still charged my sister for this my sister was left with no money no food her partner was made redundant a short time ago so living on benefits they have to watch every penny. next day my sister took the children to school and was talking to a nother parent explained what had happend and to her suprise asda had done the same to her and her shopping like my sisters never got to them but did get delivered and signed for by the same people at the same address and drive same drive that said my sister was a liar 10 franklan has had not only my sisters shopping but some one elses as well this is fraud taking what does not belong to you and knowingly why have the police not been brought in to this? i will never shop at asda agin or my friends my sister and every one i know want be at least when i paid for my sisters shopping at tescos and explained to them what had happened they rang to say they were on there way dnt charge delivery asda staff need to be retrained and talk to one and other

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Dionneh
kent, GB
Dec 21, 2010 8:49 pm EST

Ordered my Christmas food shopping from ASDA, it was not delivered, then without letting me know they cancelled the ordered. To rub salt into the wound they tell me my money would take 7 - 10 days to be put back into my account leaving me and my two young children with no food over christmas. I will never be using ASDA again and urge others not to.

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lozzo27
Kirton Lindsey, GB
Aug 29, 2012 6:23 am EDT

ASDA Home Delivery has took £470 out of my account! I ordered some shopping about 3 weeks ago for the amount of £99 and today (29.08.12) they took £470! I am a single mum of two, I had to put my shopping back in Tesco as my card was declined, I have been bank charge, my telephone bill will be massive (20 mins to a 0845 number) My childminder bill bounced and I get late fees! How can ASDA do this?! I am still waiting for them to call me back!

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melissa/t
Caldicot, GB
Sep 27, 2013 1:00 pm EDT

have not received our order either and now i am left 105 pound down with nothing.also have know nappies for my 8 month old baby as a result.

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siyam
fewrty, US
May 22, 2010 8:15 am EDT
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please stop for cancel my create accounts

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siyam
fewrty, US
May 22, 2010 8:14 am EDT
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all ways cancel my accounts please stop it

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Asda Stores Poor customer service

Today I went up to my local Asda's customer service in order to get my Asda Mobile's content block lifted, as I couldn't confirm my identity over the phone due to not having a credit card. The person serving simply told me that they wouldn't deal with such a problem because she "doesn't know anything about mobile phones". So I got sent to the media desk, who told me they know what needs to be done, but it needs to be done on customer services as they don't have an outside line. Back at customer services I'm told I have to wait until the next day to get it lifted as she needs to wait for the media manager! This is complete laziness. All that needed to be done was for the person serving to make a phone call to confirm my age. That was all. I called up Asda mobile (who by the way are brilliant - I highly recommend them as a phone company) and they told me exactly what I thought - they just need to call them and confirm my age.

So I go back in and ask (not demand, just ask) to see a manager, who finally tells the useless person serving me to call up the number I've been telling them to call all this time. With a disgruntled look she does it, not making eye contact with me at all for the two minutes I was standing there, or letting me know what was going on. Finally, after about 15 minutes of walking around different departments and making phone calls out of MY OWN CREDIT, I get a text saying the content filter has been lifted. After that, the person says "done", puts down the phone and continues to ignore me, as if accepting defeat in a battle, with no apology for not doing her job and providing me a service that she should have.

The point is I didn't argue in all of this, I just told the person what to do and they refused to do it - it took manager authorisation to make a PHONE CALL to ONE OF THEIR OWN INTERNAL COMPANIES.

The attitude stank. I work in customer services myself and I do everything I possibly can to find out information for a customer; even if I don't know the answer I try to find out on my own or at least ask someone else. She did neither of these, and said because she didn't know and had never done it before she couldn't do it. I'm very irritated by this, and frankly the staff need to be taught to listen to the customer as I had been 100% correct in what I had said. It would have been quicker if they gave me their in-store phone and let do it myself!

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Asda Stores advent calendar

i bought a hsm advent calendar and a in the night garden one for my two children.we decided to open them today and the night garden one was fine no problems then we open the hsm one and the chocolate had white bits and broke into pieces my little girl was upset as she now doesnt have one.we can't take it back as i don't have the receipt.i won't be buying them from asda ever again it's disgraceful that they obviously weren't stored properly or something.if anyone else has had the same problem please do post a comment.

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Asda Stores optitions

I recently obtained a pair og spectacles from the optitions In Asda Store, I had them approx 3-4 weeks wen the lense fell out, i tried to fix them with that the arms snapped off... I then took them into the store were the lady said she would be able to send them off to be repaired, a week later i had a phonecall saying that, that frame had been discontinued so with that a had to pick a new frame, i did that and they told me that this would be sorted in approx 3 weeks, all this time im without glasses which isnt good as i ride a scooter and need it everyday for everyday use...They told me this would cost me 40 pounds which was ok with me as long as it they were defenatly going to be fixed, she assured me they would... A week later i got another phone call saying that i had to collect the glasses and that they couldnbt be put into new frames and that i had to take them elsewere to be fixed which to me is all wrong... I have now taken them elsewere and i will also be taking this to the top, The staff in that place are rude and very patronising... Will hope to hear from u in near future

Thanks in advance Layla Hopgood

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lee bs10
bristol, GB
Mar 03, 2010 11:20 am EST

i resonantly applied for a job at Asda i was put in to a group selection and passed the group selection and was put on hold for 6 months on Monday 1st march 2010 i was phoned and asked in for a interview but when i explained to the lady that i was working in the store for Asda aces but was still looking for a job in Asda she said that she might not be able to employ me because i worked for Asda aces the lady was new and had to ask another member of staff the next day and to day Wensday 3rd march 2010 it was confurmed that i could not be employed by asda.
I think that this is unfair becuase the lady who done my application form new i was working for asda aces and still put my application form in and let me do and pass the group selection and wait six monthes before i was told that they cant employ me and i also turnt down a
job becuase i like to work at asda and i have made a lot of friends in the store working for asda aces is really making me depressed and i need to get away from it and i know that asda would do that becuase the managers are friendly and not like the aces pleas get back to me on [protected] or leerepper@msn.com
thanks lee repper

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Asda Stores floor layout/attitude

Visiting Asda store at Telford town centre i was amazed to se shelves empty. Asked a sales assistant why she said stock for christmas. when i finished my shop, i had to go to Sainsburys to finish my shop. Where i will do my shopping from now on.All you seem to get from Asda is promises they dont keep. For instance i took a joint of meat back and they said they would send a gift voucher, went and saw them, more promises and nothing. I have shopped at Asda for years but not any more.

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Rod Cautela
London, GB
Nov 29, 2009 10:12 am EST

Shopping @ ASDA must be the worst experience in the world, they have so many shelf packers, on-line shopping packers @ any one time on the shop floor during peak shopping hours that you can hardly move in the store ( CROSSHARBOURE14). Unfortunately there are not any other options in the Docklands, Tesco/Sainsbury please help!

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Asda Stores don't use home delivery

Here's why I'm never using Asda home delivery again:

My girlfriend and I had a delivery booked for Tuesday evening (3rd Nov), between 7 and 9pm, which we were looking forward to because the cupboard was bare. It got to 9pm and as we had heard nothing at all from Asda, I called the helpline, and spoke to a very helpful person in South Africa who said he would call the store in Colindale to find out what was going on and get back to me within 10 mins. About half an hour later, after hearing nothing, I called again. I spoke to a different person who said the same thing as the first. This time, he did call back to say that the driver was "nearly there". After another 20 mins or so, I called the helpline again, but as it was now after 10pm, it had closed. We had no delivery, and overcome by hunger, had a late supper of plain boiled rice and soy sauce. It wasn't bad, but wasn't the prawn stir fry we anticipated.

The next morning, I called and spoke to someone in South Africa again. He asked me if I'd be in that evening and I said, yes, between 6:30pm and 7:30pm only. I got a call back to say that all was well, and that the Colindale store would make the delivery between 6:30pm and 7:30pm. Apparently, the driver had tried to call the previous night because he was "lost", but didn't get an answer so went back to the store. I find this hard to believe as I was sat next to my phone all evening. He certainly didn't leave a message with a number to call back on, which would've been the blindingly obvious thing to do if someone doesn't answer their phone on the first try. But, like I say - there was no call, no missed call and no message.

Anyway, by 7:30pm that evening, I was on the phone again to someone else in South Africa asking where my delivery was and complaining again about yet again being let down. She called back about 10 mins later to tell me that she couldn't find out what the problem was because they "keep hanging up the phone on me at the Colindale store". I told her I had to leave. She asked if she could re-arrange for the next evening. I reluctantly agreed. I then told her that I would really appreciate a call from either the Colindale store or the driver to explain what had been going on and why they had failed yet again to make the delivery. I then got a phone call from a different person in the call centre about 20 mins later. She told me that she was calling to re-book my delivery, but that the next available delivery slot would be on Saturday. I told her to forget about it. She asked me in a disapproving tone if I was really going to cancel the order. "Yes", I said.

I've complained on the phone and via email to Asda and - needless to say - have heard nothing back. The only apologies I've got are from the poor people in the help centre in South Africa who seem as mucked around as we do. I don't consider it acceptable that me and my girlfriend have had two consecutive evenings ruined by waiting for a delivery that never comes and numerous calls back and forth to South Africa. We will obviously never use Asda again, and let our friends and family know about our experience, but I still feel owed an apology for massive time wasting involved. The arrogance of the Colindale store is quite breathtaking - they couldn't even be bothered to let us know the delivery would be late, let alone that it was never going to show up, for two days running.

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davidlesllie
, US
Nov 20, 2015 7:04 am EST
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Asda has a crazy policy of letting you buy groceries online, but if you buy articles on offer if they return to normal price they charge you full price.You only bought them in the first place because they were on offer.Other big retailers like sainsburys or morrisons at least tell you when a offer will cease so you can buy accordingly.Asda seem to think you are clairvoyant.

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dmallon
Edinburgh, GB
Aug 05, 2011 2:52 pm EDT

Currently having exactly the same experience. We're still waiting on our shopping that was due between 7pm - 9pm last night. We called the helpline at 9pm to ask what was wrong and was told that it would be delayed by 45 mins. An hour later we phoned only to be told that it would still be arriving that evening but had no way of getting in touch with the driver. It's nearly 3pm now and despite calling them at 8:30am and a subsequent email, we've not been given any update whatsoever. Our account was credited with a voucher giving us free delivery on our next order, however I feel this is a shameless and transparent way of trying to get us to shop with them again. We're now just going to try and cancel the order, and given that they've clearly breached the contract of sale, we're hoping that we'll get a full refund (although the comments here are less than encouraging!)

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lisa05030250
Aberdeen, GB
Dec 08, 2010 11:17 am EST

I have the exact same problem, I ordered a new TV from asda and was supposed to have it delivered on Saturday between 7am and 7pm, at about 6.15pm I called them up and asked where they were and the girl on the phone said she would phone me back, she did call back 5 mins later just to tell me that my order was not going to be delivered, I asked why no one had called and told me and she said because everyone is so busy no one called, I asked if someone could call me back and I can get another date arranged for them to deliver and she said someone will call, its now Wednesday and no phone call, and when I called up to cancel my order and get a refund the girl on the phone said I couldnt that I have to decline my goods at the door so they get them back just so I can be refunded? I asked could she not just cancel as I have not got the goods and she said no sorry company procedure - am I being messed around here or what?

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Tkins
London, GB
Nov 06, 2010 12:06 pm EDT

I am not sure if I am consoled or even more annoyed that I am not the only person who's been messed around. I see that this chat goes back a year ago and there if still no improvement despite the many complaints that I have come across online. I had the exact experience as the first person who started this chat. I was expecting my delivery on Tuesday evening, the order did not arrive and after many calls I was told that my order was running a little late. I gave up around midnight, the call centre was closed by then. Next day I reluctantly agreed for a redelivery, just to have the same thing happen again. The friendly SA help centre seems to be the only thing that they seem to gave gotten right! I told them to delete my records from their data base as I will most defn never shop at ASDA even if it's the last shop around!

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Ms. Spurr
, GB
Oct 06, 2010 4:02 pm EDT

Same has happened to me. My home shopping delivery should have been delivered this week (Monday 4th Oct 10) between 8.00 and 10.00 p.m. Needless to say it didn't arrive. I phoned the number given on the web site but the call was terminated 3 times so I called the store directly. I was on hold for 30 minutes and at 10.45 p.m I gave up and went to bed. I telephoned them the next morning and they said someone would call me back later that day. I said for them not to call me during the morning as I would be in a meeting and my phone would be off. I turned my phone back on at lunch time to find that they had indeed phoned me during the morning and had left a voicemail apologising and stating that my order had been cancelled. I phoned them back asking who had made the decision to cancel my order and that I would still like it to be delivered. I asked what had happened to my order and the home shopping manager told me that the delivery man had decided not to deliver my shopping because his shift had ended. I arranged for it to be delivered again this evening between 6.00 and 8.00 p.m. At 8.00 p.m. I contacted them as my order still hadn't been delivered and was told that they were running late and that my order was on the lorry and was on its way. Guess what - they haven't shown up again and no one is answering the phone. I'm so angry, I've got to phone them again tomorrow. They have taken my money from my bank account though. What do I do now?

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h2ojo
, GB
Mar 05, 2010 12:25 pm EST

Hah! I am so glad thats its not just me then, getting a rubbish service. I ordered on line due to a bad back and asked for the morning delivery slot, then no deliveries four hours later, did the usual phone calls to be told that it would arrive in the evening. I cancelled and now i wont be debited back until the following week. So where is my money ? I would love to walk out of the store with £150 worth of shopping and see what they say its ridiculous that they can debit instantaneouly but not refund.So i amout of pocket and my children are eating beans on toast.I realise there are terrible thing happening in the world but being civil and providing an emapthetic service go a long way to creating harmony.

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Michael56
Glasgow, GB
Nov 16, 2009 6:53 am EST

Had the exact same experience, late delivery they didn't bother informing me was going to over two hours late. Customer helpline was pointless, they had less idea where it was than I did. After phoning them, they said they would phone back...yeah right. I had to phone them back again, to which they said they didn't know where it was. I asked to cancel my order to which she spat okay!, Didn't ask if I wanted it re-dilivered another day or how I was getting my re-fund.

Now its a war of words between my bank and ASDA, as my bank are adamant I need to get ASDA to tell them they aren't taking the money, and ASDA saying they need my bank to tell them all sorts of codes and such which I am not giving to someone over the phone.

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Asda Stores non compliance with special offer

Dear sir/madam.

Recently i was involved in a car accident...run over by a young man, who wasn`t looking..he broke my foot.
I also then had to undergo intensive dental treatments...
I have a chronic ongoing condition, that makes travelling difficult., .walking extremely painful, and subsequently don`t shop personally very often.
However, coming online, and looking at your shop, and its offers ., i decided, as i could only eat soft foods, and you had an offer for my favourite BEn&jerrys icecream, to come down (I live in BOgnor Regis), and stock up, and take a look at what else you had at a good price.
The first place i made for, was obviously the frozen dept...determined to get my (only) edible foods right now, i intended to stock up..
Before leaving, i checked online, that HAvent supermarket Asda, was partaking in this offer...it was confirmed it did.
You can imagine my upset, and annoyance, therefore, on going to purchase said icecream...(2 for 3£), i noticed they were infact 3£ EACH~~~~dearer than SAINSBURYS...Whic h would have been a 10 min trip!
What i couldn`t believe, was on taking this up with a manager, being told, if i went HOME and purchased this product ONLINE~~~It would not only come from the HAVANT STORE~~~BUT I`D ALSO RECEIVE THE ADVERTISED OFFER!
I went home..dissapointed..tired, in pain...(you also have NO seating for disabled people)...And MINUS my icecream!
Having not eaten for 4 weeks...apart from yoghurt..ugh!..I had to write and voice my complaints!
I sincerely hope this isn`t an example of how you treat your customers!

Yours sincerely, SJ Joyce..(mrs).

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Asda Stores Embarrassed to go back in

I suffer with sight problems i approched the help desk of my local store to ask for help filling in a lottery ticket and was refused in a nasty manner. i made a complaint to the head office in leeds and was given an apology. i was then contacted by the store manager and given another apology and invited into the store were she helped with my lottery ticket and told me she had spoke to the member of staff in question i left the store happy that my complaint had been dealt with. however i have been back into store today and when i approached the counter two members off staff were talking about me that i was the one who had made a complaint and i left the store and came home very distressed. i feel that i am being disgrimanated against because of my health problems and now dont feel comfortable in going back into the store were i normally do my weekly shopping. i have shopped in the same store for several years and did not expect to be treated in this way. i feel it may be best to start shopping at a different store and i am now to embarassed to go back in.

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mkin
, US
Aug 05, 2011 6:45 pm EDT

My Husband ordered Asda home delivery every week. It was time slot of 10am-12pm. I've been waiting since morning after sending my eldest daughter to school. I waited since 9.15am till 12pm . I keeps looking out form our room window. As it can see through straight to our carpark. Asda home delivery have a big lorry. So able to see very clearly. So about 12pm- 12.01pm my house phone rang, but i was in the loo pee. So less then a minute. I faster dial back to listern to voice mail. It said : as busy schedule unable to come in between your time slot. only can be deliver half an hour to 45 mins later.

As I always out to have my lunch. I can't wait til half an hour to 45 mins. How about my children then. So I went out to do my my other shooping exchanging and drop by to Asda cardiff bay there. I spoke to the customer service lady. She inform the home delivery manager name Debbie, if I not wrong. She keeps insisted the delivery staff rang my door bell but no one answer. I told her, all the while my time slot time I was at home. Then she told me. oh, you just said you was inside the loo. So the staff rang the door bell. no one answer. Because of high schedule so got to go couldn't wait anymore. As there others home delivery.

I told her. No. the delivery staff never come at all. But she keeps insisted the staff came. But I was inside the toilet when the door bell rang. So the staff can't wait anymore. Peeing can take how long. I not even 2 mins already out of the loo. If the delivery guy came. How come my door bell no rang sound at all. And post man came also rang my door bell. I even went out to collect signed for mail form him.

It just ridculous kind of bad atitude. If i choose, i rather pay more money for a good customer services store. So far, I quite happy with Tesco store near Penarth marina and Argos at Cardiff bay. And I ever been to penarth woolworth. Their customer service also very bad. But no ponit talk about it. As they already going to close down soon.

Customer service very important to anyone. No matter who you are what you look like. What races, what skin colour or even ages. No one should look down on you or even raise their vioice at you. I attend CUSTOMER SERVICE COURSE before. It said: cusotmer are the one who paying for the staff salary of that store not the boss. The boss open the store for customer to come and purchase item form them. Without customer, the boss no money to pay salary to thier staff. And the boss also earn salary from there too. So customer are important.

Hope Britain can improve their customer service so have a better future together. If you rude to your customer, how will you feel when someone been rude to you too.

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Gvadelupe
, US
Nov 05, 2009 9:44 am EST

I bought few baby food jars (Heinz) from Colchester ASDA just few days (5 days) from their expiry dates. I bought them on 25th of January and they expired on 31st of January 2009 and even saw them on the shelves the day before expirry date. I discussed my concerns to customer service manager (Laura honey banana, or something like that) she smirked at me and said this is silly and walked away! I asked for her manager to come, she (Caren), was not bothered either, basically neither of them were bothered, this is the baby food we are talking about, they were half price or cheaper, does not matter, you have gone too far to look after your pennies on even baby's almost expired food. I am disgusted by your policies, your staff behaviors, they are as cheap as your services and products qualities, you have lost my custom which would have been up to 4500 a year, but I know you are not bothered, it is the same culture running in all ASDA departments. otherwise your managers would not have been so careless and rude towards their customers. I am sending this email to wacthdog and Heinz as well.

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Villin
, US
Oct 23, 2009 11:18 am EDT

Having received my e voucher with free delivery code M4 FD FD 47 Saving £4.50 on all orders placed and delivered on or before the 12th March. I decided to place my order on the 11th March for delivery the following day. This would mean i was within the time frame of the free delivery service being offered. Unfortunately my e voucher was rejected. I contacted the 0845 number and spoke to a lady who promptly told me the e voucher ran out at midnight of the 11th. I reminded her that I had the terms and conditions of the e voucher in front of me. She at no point stated that the e-voucher had been removed and the offer was no longer valid as is also stated in the terms and conditions, had she of said this i woud have accepted that everyone entering the code would be told the same thing. This was not the case and I was merely told the voucher ran out on the date I have already stated midnight of the 11th March I told the representative from ASDA I would be complaining as this was false misrepresentation. This may be a small amount of money but when you have people like myself believing they will be getting a free service it will add up to a considerable amount of money that ASDA will be getting on a promotion that doesn't run to the stated date of the 12th March.

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daymond7
Sunderland, GB
Dec 09, 2010 11:38 am EST
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My friends and I have been informed that unlabeled HALAL meat is being sold in asda stoes nationwide, my friends and I have now stopped shopping at asda and now shop at at morrisons which do not do this barbaric practice as the practice of not stunning the animal ( its awake and aware of its surroundings ) before its throat is cut and blood bled while still alive and concious, in which a muslim cleric says an islamic prayer over the beast is not right.
There is a facebook petition to stop this vile practice of duping the british public and to inform all housewives,
we want the correct labelling of halala and non halal meat please and to have a choice.
Dont even try to explain that your meat is stunned becaused I have evidence it is not...

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lilvixen69
Sometown, CA
Oct 29, 2009 11:08 am EDT

You shouldn't be embarrassed--they should. They have no right to treat you that way and I would complain to upper management about the way in which you were treated.

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Asda Stores so called &gift vouvhers&

I was given a Gift voucher to purchase an on-line item.
When the gift card was purchased in store the question "can this be used on -line" was specifically asked and was told "yes".
However, with several trips into the store and several contact numbers given, no gift vouchers can be used on-line.
Although the store still have no idea of this and are selling Gift cards with the promise that items can be purchased from their on-line store.
Not even the store manager is aware that items cannot be purshed this way.
I was told by one of the many people i spoke to overthe phone that " ASDA and ASDA Direct are separeat and therefore the store may not be aware of our procedure. This is not good enough! Now i am stuck with a useless gift card, as it was given to me to buy a specific item.
I am appalled that no-one in the store has any knowledge of what can be purchased and how.
And am appalled i was left with several numbers to find out for myself rather than a single member of staff helping! Is it not their moto "happy to help"?
I will no longer be shopping with ASDA and am shocked with their lack of knowleged and communication.

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Asda Stores very rude and abrupt trainee manager

i went into the edmonton asda store today to get some wellingto n boots and shoes for my two little daughters.they were trying on boots, shoes all very excited and happy.one is 5 and the other 8.this supposed to be trainee manager told a lady next to me to tidy the mess her children made whilst trying on the footwear, he was very rude indeed.then he had an aguemnet with her.anyway 5 mins later he did the same to me, i couldn, t believe it he was shouitng in front of everybody so obviously i shouted back.i have never ever come acrosssomebody like this in all my life whilst shopping.it was roughly 4 pm, 7/10/09 edmonton asda store.i hope this guy never becomes a proper manager, i complained to the manager in the store, she said she would sort it out.i hope she does.i don't think i will ever go to that asda store again unfortunately.it is their loss i have a large family and spend a lot on food and essentials.i hope to hear from you very soon.
mrs.nurcan yazgan

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Jacqui Talbot
Sheffield, GB
Jul 19, 2013 8:31 am EDT

I did an Asda online delivery for 14th July 5pm-7pm. I received the delivery with 6 items missing. I rang the asda online number [protected] which I found out 3 days later was actually based in South Africa. Spoke to numerous advisers on 3 separate days and they said they would issue £10 evoucher. They said they had spoken to the store manager in question Laura Jeffries but I spoke to her Tuesday evening and she advised me that no one had spoken to her and she wasn't even working Sunday Evening. She also advises that they are not in a position to issue evouchers. I finally reveiced my goods Wednesday Morning.

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jasmine moor
Norwich, GB
Nov 05, 2014 7:32 am EST

OK so I order my shopping from asda for between 10+12 it was then meant to come between 11-12pm. It was late then I missed 1 phone call from a number which I constantly tried to call back to see who it was. Finally 45minutes later they rang back saying it was the delivery driver saying that he couldn't get in to park so went and took my shopping back to the store! He didn't even knock on my door(which the could've done) or considering the drivers have sat nav he could've tried to find another way to get to me but didn't. So then I call customer service to complain and half way through the woman hung up on me! I am FUMING to say the least, I needed my shopping to feed my 5 year old little girl, they took my money but couldn't be added to try n get my shopping to me. Utterly disgraceful to say the least I am not happy at all

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stephenie mcmillan
Cookstown, GB
May 29, 2014 9:46 am EDT
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I've been looking for The amazing spider-man 3 for my son and for the past month asda cookstown has had it advertised with the other xbox 360 games, i am a regular customer at asda and keep getting told it will be in, in a couple of days-to return a couple of days later to find out its not there.This has been going on for the last month and not only is it building my sons hopes up it, s also waisting our time.This is not the first time this has happened i get the impressing i'm told this just to keep coming to purchase other items i just wish i'd get a straight answer so i wouldn't have to keep waisting my time.

Stephenie mcmillan. Email sheamaster05@outlook.com

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Kirsty Dixon
Rotherham, GB
Feb 23, 2011 3:11 pm EST

I went to asda to buy a birthday card and a present and some air freshener The item were all in the sale or i thought they were but when i went top the till the full prices came up when i mentioned this to staff they just said they were in the wrong place i was nearly ripped off by £15. Elderly and other people may not notice this. i was deeply shocked by the way the staff did nothing to compensate their mistake. I look at the price i should not have to stand and read the small tags. I will never go to that store again

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fozzy83
Gateshead, GB
Feb 12, 2015 4:35 pm EST

Visited asda metrocentre gateshead today, I have a 7 week old baby who I am currently breastfeeding, I was appalled to find the nearly non existent feeding facilities this store provides for mothers who are breastfeeding. It is a large room with 2 baby changing areas a toilet and a chair which became apparent was the only provision for breastfeeding mothers. The chair is situated between the toilet which was clearly soiled and a nappy bin which must of been quite full as the smell was almost unbearable. I would say there wasn't even a metre between the toilet and the chair and bin was closer still. I did try to sit and feed my baby as I didn't really have an alternative place to go, and after sitting a few minutes all the lights went off and I was left in total darkness as they have some kind of motion sensor on them to save energy I suppose. Even so it was an absolute joke! The place was filthy, stinking and I had to interrupt my baby feeding every couple of minutes as the lights would go off! I became quite upset and stressed and so did my baby and I left half way through his feed it's an absolute disgrace. What set out as a quick trip to Asda ended in me rushing round the shop with a screaming 7 week old as I refused to sit in what was nothing more than a filthy toilet to feed my baby! They are lucky I went for essentials as I won't be visiting or spending another penny in their store!

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Mr D Hadi
Hackney, GB
Mar 28, 2010 8:22 am EDT
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Bought a DVD - New Moon Saga - costing £12.71 and I heard that the real rice on TV adverts stating it is £10.71.
I am sorry that why they charge different price in store comparing to the TV ad. This is how they make an extra cash by taking £2 more from people.
So people you need to check you receipts before you leave the store as they might charge you something more than the right price.

I am shocked and annoyed. Therefore I have forward this complaint to the Consumers Direct to investigate.

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MISS J MACK
Birmingham, GB
Jun 01, 2010 7:22 am EDT

purchased dvd got home the box was uncealled damaged an no dvd ! I phoned he said he would get manager to cal me back i told the man on the phone my number an name hence i didnt recieve a call so after a couple hours i phoned again jus to be told manager was busy ! never had a call back i have purchased the same dvd from my local asda store i am disgusted with the service i got i did say if they check their stock i have paid for a dvd i havnt recieved ! i have kept dvd box an both reciets could i have it in letter form thet you have recieved this e mail i do feel you need to look into customer service more deeply Miss J Mack
18 Templeton road
Kingstanding
Birmingham
B44 9BT

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shudik
, US
Aug 31, 2011 11:11 am EDT

I visited Asda to purchase a mobile phone for a birthday present for a female relative i took what looks like a plastic book off the shelf and went to a desk to complete my purchase, i wanted a pink phone i asked one of the female assistants if pink was available, she said maybe but not in Asda, the colour i had was a lilac/purple i asked if the recipiant did not like the colour could i return the phone, yes, as long as the seal on the box is not broken, i was happy with the response and payed 80gbp, I got back in my car to deliver the present, she did not like the colour!(PIC ON BOX) i had a cup of tea and a chat and returned to asda with the phone and recipt, i carried the phone in my hand Asda did not even provide a bag, this is less than an hour after purchase(time on recipt 12.33) there was a queue of 3/4 people eventually i was seen i explained what had happened and what was said to the assistant upon purchase, she insected the box and could see the box was still sealed, she studied the box and noticed a small stain, you had to stare to see it, she then broke the seal on the box, the box contents had been replaced by someone, with rocks, i dont know how or when but not by me! i was shocked! she said i would have to take it up with the manufacturer L.G i replied, i had purchased the phone from Asda not L.G so it sureley must be there responsibility, she continued to argue so i demanded to see the store manager, who turned up 5 minutes later(a slim balding gentleman with a irish/canadian accent)i picked up the box and contents and showed him and told him i was shocked and disgusted, he said there was a bigger picture, a fraud had gone on somewhere along the line, and he would have to contact L.G no mention was made the fraud could be by Asda staff or when it has been in transit/warehouse, i felt the finger had started to point i felt humiliated in public! he asked for a phone number which i provided with my name they did, nt want my address but i left it after all i had nothing to hide, i asked what happens next? he said he would contact Asda house and phone me in 2 hours i asked would it be sorted today he replied yes.
I returned home and after some thought contacted trading standards who agreed that Asda where responsible and i should insist on a refund but to be fair give thm 2 hours to contact me.
Nothing was heard so at 5.30 i contacted Asda House in Leeds i spoke to a gentleman named Mark i told him how i felt he was full of appolagies and aranged a refund but said i must wait until 10ish that evening he had left instructions with the store.
Unfortunatley i was delayed and it was after 10 when i returnedi spoke to the duty manager who was willing but unable to refund as Asda have no acces to cash on the night shift because they run on self service tills, i asked if my wife could collect the refund as she was in town next morning this he agreed to.
Next morning my wife went to asda who said they had brought in the police to investigate a fraud she was shown box/contents she says only top of box was damaged, she telephoned me i drove to town and went to the police myself they knew nothing they even radioed round to see if anyone was looking for me, they was, nt i left and made my way back to my car, i spotted a policeman walking towards me from the direction of Asda i asked him if he knew anything, he said he had heard a bit of a story, i explained what had gone on he advised me to return to the store and he would come with me if i wanted, i agreed, after all i had nothing to hide, i was taken to a room and left for 10 minutes, alone. He returned with the store manager who was supposed to have seen me the day before, His accent had changed from irish/canadian to a Liverpudlian accent and he had gained a few stones in weight! He was unwilling to listen the box was produced the bottom of the box was now almost destroyed! i was arested, for so called fraud, later changed to theft, drugs tested, and locked up for hours. i need help i am a respectable 45 year old who has never stolen anything, nor would i, asda have blackened my good name, and im heartbroken.

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Mike Gordon
, GB
Dec 16, 2010 5:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Over the last 6 months the price of fuel has gone up 1p per litre on average every fortnight. In the last 2 weeks the price has risen 4p per litre, despite there being no corresponding increase in the price of crude oil, and no adverse weather to hide behind. Effectively profiteering by stealth. This is before the upcoming increase in VAT which asda will no doubt blame for high prices, or insist they will absorb into their artificially inflated prices. Makes them look like good guys. They should be boycotted. Tesco is 3p per litre cheaper and will be getting all my future business, By the way. Don't try and complain to asda. That link on their website doesn't work. Convenient for them

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stemac33
Accrington, GB
Dec 17, 2010 11:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

Do not use asda direct or home delivery network limited (Hdnl)!
Yet again asda direct have not delivered. Ordeer date 27/11/2017 expected delivery date 01/12/2017
By home delivery network. Parcel not delivered so I rang them back after no contact from them on the 8/12/10 and arranged redelivery for the 13/12/2017 waited in all day no delivery. Rang them back to be told the cant find my parcel and to get back onto asda. Rang asda back 15/12/2017 told they would investigate and ring me back within the hour, 2 days later no phone call, rang them back to be told they had not done anything, spent the next 55 minutes on the phone at 5ppm whilst the contacted hdnl, then told they would not issue a new parcel because of the problems with delivery, and they refunded the full amount. So thank you asda and home delivery network limited for f*g my sons christmas up. To all who read this do not use asda direct or home delivery network they are useless!

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