Asda Stores review: incompetent management 30

i returned a Christmas present to the cannock store today as the wrong size had been bought.they didn't have my correct size so i chose a pair of equal value so could do a straight swap but was told that the original pair had been reduced in the sails.as i didn't have the receipt-because it was a present-they would only reimburse me to the sale value which in effect meant i had to add a further six pound.i pointed out that they hadn't been marked down in price at which point the girl got them from the shelves and proceeded to put sale stickers on while i was standing there-this stinks!i paid the money and left before my temper got the better of me hence this letter i have been a loyal customer of asda for at least 30 years and it is the first complaint i have made but i am still extremely angry

My husband brought some ribs from asda in hull the sauce was nice but the ribs was full of fat he was very disapointed.

asda claim to take money out of your AFTER the shopping has been delivered this is untrue!
twice now they have made me over drawn and i have had to pay charges thanks to asda!
asda was supposed to bring my shopping today but never showed and never even bothered to contact me to inform me.
i now have no food and no money beocuse of asda overdrawing me and not even bothering to inform me i cant have my food. all my money for food is in my account that they have now used up! thanks alot asda YOU SUCK!

Bearing in mind Asda is a food shop hygiene should be a priority however in this particular store the toilets are disgusting. This is not just a one off. I go shopping with my 2 year old girl every Saturday and she often needs to use the toilets during an hour or twos shopping trip. It disgusts me to have to clean the toilet seat myself before I can let her sit on it. I have even tried to let her use the disabled toilets but they were worse. I know some people are lets say messy and Asda cannot be expected to keep it pristine 24/7 but these toilets clearly do not receive the attention they need.and to make matters worse they have the cheek to have a award on the wall for best toilets of the year!

this is the fourth time i have complained about asda smart price larger, my dunfermline store wont send it to me with my home shop, when i complained, that they were still selling it in store .they told me, that the manufactor had went bust this was in november, and they are still selling it as of today.I can get any other larger sent to me exept smart price larger can you tell me whats the problem

I was shopping at asda with my 4 children when i slipped on spiult food and injured my back and elbow i cant get up im in soo much pain and im a single mum an there no1 to help me it shouldnt of bin left on the floor there were people workin in the asda at that time next to the spill it sjhould of bin cleaned up

Asda have a policy that when you order items which cost £100 on ordering they may deliver those items but increase the charge to the actual cost in-store at delivery time, so you may end up paying £110. Asda do not make clear that you may examine all items on delivery and reject items which are charged at a higher price than you agreed to pay. This will delay the driver as you check each item or any item but that is Asda official policy and may save you many pounds if you use this option. It will not make you popular with the driver but this is official policy and may save you many pounds per year. ADA Save money on their poor delivery policy

Its been more than 15 days, the uniforms have not been delivered.
On calling the asda direct help line they say that the address is incorrect so it was not delivered.
On asking them for a refund they simply hung up.
This response also I got from them after calling them atleast 5-7 times.
This is sheer cheating and not expected from an organisation like ASDA.
I am completely lost, since it is school uniform and my child has to suffer due to such irresponsible behaviour from ASDA direct.
Kindly guide.

Have had issues with online order delivery from ASDA three times this month. First order not delivered due to weather, and no one called to inform me me. Second order not delivered, no call to inform why AND my credit card was charged without proof of receipt of goods. Third order - driver rang bell, he didn't push buzzer gate and when I went down to let him in manually, he had already driven off without calling me at all.
Very angry and frustrated with this level of service.

Shopped online at asda, they added about £10 to my bill for nothing, on a whim, all the items clearly shown on itemised bill add up to to the lower price, so have basically ended up paying £13 pounds for delivery plus the fact a lot of items I ordered were missing, would never have ordered if I had known. Tried to contact your company was told they had just decided to change prices, and therefore would not correct issue. Isn't this fraud? False Advertising?

I went toe fish couter in my local ASDA supermarket with the intention of buying a whole Salmon.
However having waited about 20 minutes for someone to serve me (There were staff available), but they told me to wait until someone else to serve me; I decided to go to TESCO to get my salmon instead.
I did complain, but at the end of the day the staff should be serving the customers not yapping about their personal life to each other.
Yet again another example of Very bad service from ASDA staff.
About 2 monmths ago I went into that Canford Heath ASDA, that someone mentioned on here, and I asked if they had Sugar Free lemonade as there appeared to be none on the shelf.
The female staff member showed me a bottle containing sugar, I told her that it was not sugar free but she insisted it was, I showed her the label, which clearly listed Sugar as one of its ingridients she gave me some stupid excuse sayingthat the sugar was not real sugar
I am a diabetic and also a dietician, so I complained to the manager who seemed uninterested, over the fact that this staff member was giving very bad and dangerous advice.the canford heath asda should be avoided at all costs

I shopped online and received emails and indeed can still see my online order.
My complaint is about the procedure regarding product no. 4018602. Champagne.

The offer was a bottle for £10. I ordered it and there was nothing on the online checkout to say the offer would have expired.

The order was delivered and I accepted the substitutions and it was only as I checked the price later that I was concerned that the projected order total and the actual total differed so much.

It was then that I noted the champagne charged at the full price of £24.25.

I rang customer services to say I had been overcharged and after waiting some time for the operator to return to me was told that the offer had expired and the price was the price I had to pay!

I feel this is not my fault and that Asda has acted incorrectly in this matter.

I bought the champagne at the price advertised and this is the price I should pay. At no point was I informed that the offer had expired, not at the checkout, nor by email, nor on the delivery note. This is bad practice on your part to simply charge me the amount you did when the price agreed was £10.

I have been told that I can have a refund when the champagne is returned. This is not satisfactory.

I informed them of a piece of packaging of which seemed to be bag string. They emailed me back to tell me to send the empty bag and the foreign body. Unfortunately someone threw this as i wrapped it in foil and they didnt realise it was important. The point is I know that they should still chase this up as there will be more in other packets I can guarantee. Health and hygiene and safe procedures will not allow for this to happen. It could and may still be a choking hazard. It will have caused cross contamination. This is atrocious on such a big scale. I have just got my next order from Asda and the same product is not sealed properly down the back seem. Uneddible again! what is going on? The machinery and staff and procedures need to be checked out. They are selling thousands of these bags and my last two are well beyond hygiene and cross contamination standards. I expected Asda to want to do something urgently to atleast inform the production line. I trust you will look into this.

Can you please tell me that when it come's to your bra size's you do not seem to go up to a size B when you get to a 40'' Back (eg 40b/42b) could you please consider making them as there are lots of people other than me that have these odd sizes.
Thanks Asda

We were able to put a deposit down on their website to hold the car until the morning. Completed the purchase over the weekend. Thanks for making it easy.

Hi, I had this same problem. The ribs I purchased were completely full of fat, no meat at all. On the packaging it says they are 'so-tender the meat falls apart' but this is very false. I could not eat these at all and was quite annoyed that I had taken the time to cook these. Very disappointing. I will be returning these to the store.

Having recently been dismissed for what was put to me as " a breach of trust" something that I have said i have not done but yet it was one word against another. At a time when they were and have restructured the depot managment offering volunteery redundancy. It smells fishy especially when there was a stock discrepancy back in November 2011 of 40k and the manager invloved was asked to not input the figures. Gross misconduct it states in the managment policy handbook but to who if it was done not the guys at the top that run the depot.

Hey there, greetings from the UK.
Now, i don't usually complain about anything, especially on the Internet. However, due to the extreme lack of quality in the BBQ Ribs I had bought a few days ago, i felt compelled to do so.
The entire thing was full of cartilage and fatty parts. now, this doesn't usually faze me. The thing that got me the most was the fact that i only managed to get two mouth fulls worth of actual meat out of the dam thing, the rest was uneatable.
extremely irritated by the whole fiasco.
My solution, shop at a different store.
thanks :)

note: would of attached photos, but felt they where too graphic. (its a mess)

i was in asdas dagenham at 8.45am on the 14th april, i was with my 2 daughters one age 3 and the other age 4, we were down the soft drinks isle and had to give way to the man with the big floor hoover we had to squeeze in between boxes, and was not even said thankyou to. then ten minutes later after we had left the check out, the man that was putting carrier bags on the tills pushed the trolley into the side of my 4 year old daughters head making her cry carried on walking with no applogy at all, i dont know what staff your taking on but they certainley havant got any manners. i was bought up with manners to appoligise when you need to other parents might not be so calm. yours sincerley m nayler. 65 langley crescent dagenham rm9 6tb.

I actually work for Asda and we have a policy that staff HAVE to clean up any spills they see as they go...Perhaps the spill hadn't been noticed by the staff at your branch. Trouble is, people will drop stuff, step over it and carry on going rather than bend down and pick it up. They don't seem to care about the consequences to others walking along in their wake. I hope you're feeling better now...

Have you contacted Asda?

If your diabetic AND a dietitian why on earth would you ask a stranger in a supermarket for advice if your claiming to be a know it all anyway. Oh was it just to cause trouble?