American Residential Services / ARS Rescue Rooter
reviews and complaints

ARS Rescue Rooter was very professional and helpful. I would highly recommend their services with ARS.

Great, friendly, professional service! Technician was knowledgeable and experienced in my electrical needs!

It was a pleasure working with ARS Rescue Rooter and the two gentlemen who installed the unit did a great job. Five Stars all the way for their exceptional service, professionalism, and expertise. Highly recommend ARS Rescue Rooter for any HVAC needs.

Great service, very friendly and trustworthy technician, reliable company, and easy to schedule service. I even got my problem taken care of before my scheduled window because a technician became available unexpectedly.

I was put in touch with this company after going through a third-party service for a new water heater. The installation was performed within a day and the technician seemed very knowledgeable--once he actually got in touch with me! I live in a different state than where the work was performed on a manufactured home and no one notified me that 1) when the work was performed and 2) that the original unit I ordered wouldn't fit so they had to install a smaller one. The reason I've rated the company with three stars is their terrible lack of communication and transparency. After speaking with the salesman who was very quick to have me commit to a price and give over my credit information to the third-party service, he fell off the face of the earth! He never called back to let me know when the work was scheduled. The technician also did not call--I had to find out from the dispatcher that he was already at the house! I also asked several times for an invoice showing exactly what I was paying for (the total amount was $2900) and never received one. The salesman mentioned needing permits several times, but the technician told me I wasn't charged for them. And since the unit they eventually installed was smaller than the one I ordered the cost should have been less. So bottom line: great service, terrible communication, no explanation of costs, and exorbitant prices.

Uron and his Co-Worker were very thorough with the work performed which was a replacement of a water heater. Uron explained to me in great detail the functions of my new water heater after the job was performed.

Water heater issue. Ruben was very professional. He answered all my many questions and explained what needed to be replaced. He completed the work and did a great job cleaning the space. Will definitely call ARS again.

ARS Rescue Rooter LA East & North and Eric were awesome! Knowledgeable, kind and courteous of my home and things. They gave me detailed information about my choices and install process and new safety code items. The work was done in about 2 hours and I have loooots of stairs. They protected floors while they worked and removed and rehung any breakables that were in their path. The new install looks neat and professional. The company was able to get them out to me quickly so life could get back on track. I highly recommend ARS Rescue Rooter LA East & North and Eric.

Bonito arrived right away. He got right to work and cleared the clogged drain, and tested the drain to make sure it was free flowing. Very pleased.

Vincent and Russell were so great! They showed up with on time fixed the problem and explained to us what to look for in the future. I can't recommend these guys enough! Great Work!

ARS has been amazing. Super smart diagnostic company. Quick with service. Reasonably priced. And honest. The best plumbing company I have ever dealt with. Jose has been a pleasure to work with on multiple projects.

We had a major plumbing issue and called ARS/Rescue Rooter. Joshua and Carlos quickly responded to help. They were very polite and professional. They handled the problem and left us with a positive impression. We would definitely call them again and recommend them to our friends and family.

Jesus was our service representative. He arrived on time and walked us through all the options for what we would have to do. When it turned out that the new hot water heater was slightly larger than the old one he walked us through the options and was able to complete the installation to our satisfaction. He was neat and careful and cleaned everything up when he was done. Thanks Jesus for a job well done.

I had a clog in my shower yesterday on a Sunday. Called and made an appointment for 8-9am . I called at 9:10, was told to give 45 more minutes. 9:45 technician shows up at my door. No heads-up call. They wanted to charge me between $300 and $450 to clear a shower drain with a snake. I don't have a clean out in that area of the house, but I told them that ahead of time. As far as I am concerned it was a waste of time. 4 times the advertised rate? Make your own conclusions, but I won't ever be calling them again!

ARS Rescue Rooter LA East & North provided exceptional service from the moment *** and Uron arrived at my doorstep until they bid their farewells. They exhibited professionalism, courtesy, and respect towards my home. Their extensive knowledge and thoroughness were evident as they addressed all of my inquiries and ensured that I understood every step of the process. Living in a townhouse with a water heater on the second floor, navigating three sets of stairs with limited space was no easy task. However, they skillfully removed the old water heater and effortlessly transported it downstairs and out the door, just as seamlessly as they installed the new one. Their expertise was so impeccable that one would never have guessed they had been there, except for the presence of the brand new water heater. Overall, my experience with them was outstanding, and I wholeheartedly recommend *** and Uron for their exceptional service.

I was really thrilled that Atlas was able to schedule and show for an appointment during this heat wave (Bay Area, Sept. 7, 2022). I had my A/C unit originally installed by *** Brothers and maintained by them since - but, after two reschedules (without any notification), I called Atlas. The schedulers have excellent customer service skills, and I appreciate the communication from them as texts confirmed the appointment and status of my repair. The service technician was friendly and explained the process and pricing. He also repaired the unit by replacing two modules quicker than it had ever been serviced in the past. There was a little hiccup with a price change at the last minute, but we were able to work it out. Maybe providing an estimate after the inspection would help both parties know what the final cost should be, would help. But, overall I am really impressed and will be coming back for a service contract for them to do all my A/C needs from here on.

Just got AC installed together with a new furnace by Atlas Trillion. Very happy with the project for the following reasons
- although the initial quote was on the high side with a top end model, the manager was able to give me a reasonable discount on a different cheaper model. Turns out the cheaper model was out of stock, but they honor the quote and gave me a free upgrade to the top end model.
- the two technicians, Hector and Alan, who did the installation were professional and courteous. It was done in a day and a half.
- they informed me of upgrade and service options and their benefits, but were not pushy or otherwisw making me uncomfortable when I declined.
-Everything worked fine except the nest thermostat that was not able to connect to my phone or wifi, but the office called me back to set up another appointment to change the thermostat.
- They also told me the follow up permit process, after they prepare the forms and mail it to me. Haven't done that yet, but they said they would take care of any corrections needed, so that makes me feel comfortable as well.

Overall good experience.

I came back from Labor Day weekend and realized that my air conditioner was broken. Of course, on the hottest day in San Jose history, it seems that everyone had air conditioner failures. I called several AC repair companies and none could get out for to even do a diagnosis until the next week. That would have been 5-7 days in XXX-XXX temperatures and no AC! I called Atlas Trillo and the receptionist was able to get me on the schedule the next day. My appointment was scheduled for 8 AM to 12 PM but at 11:40 AM, there was still no sign of a tech and not a word from their administration/dispatch. When I called, the dispatcher let me know that my technician was still on a job and that he had one more stop before making it to my place. Arriving at 3pm, Ryan was super nice, knowledgeable and professional. He made short work of the issue and from the time he stepped out of my front door to work on the AC unit which was located on the side of my building, I think it probably took 8-12 minutes and I could immediately feel the system beginning to cool again. Ryan came back in an let me know the issue and the cost (which was VERY minimal!) and also, the reason that I didn't need additional parts/service which some other companies may have suggested. He said that if the issue a happens again, that I might consider those additional parts and services, but he didn't feel it necessary at this time. He was very honest and direct and I highly recommend Atlas Trillo because of Ryan. Call Atlas Trillo and request Ryan if you have the need your system looked at. He gets all the stars from me!

you did a very good job and we are very happy with your service.tom ruiz

Professional. They did very good job . Quick installation, friendly and very knowledgeable.

I had ARS come out to clean the furnace and check the faucets and drains. They were running a special and the appointment had been rescheduled twice.
When the first technician came to do the cleaning he looked at my 39 year old furnace said the furnace was older than he is. He called a coworker, and told him that he didn't know what to do because the furnace was so old. He said that he was scared to hook up any of his monitors because it might "blow up." The person he called told him to just take the readings and close it up. He said do not do anything else to it. Turns out the heat exchanger has a crack in it. The first tech did as instructed, wrote up the job and left. He suggested we call American Home Shield (AHS) so we could have it replaced.
Called AHS and told them that we had the furnace serviced and the company told us that the heat exchanger had a crack in it.
They sent a second guy from the same company to look at it. The second guy said that the crack came from neglect, not age. So, AHS said they would not replace the furnace based on what the second tech said. I called ARS to speak with the second tech and was told he was with a customer, but would call me back when he was done. Have not heard from them yet.

ARS-American Residential Services - charges an exorbitant 'parts' charge rather than time and materials. They replaced a capacitor and relay and charged my 87 yo mother $681 and then tried to sell her a new unit to boot.

Stay away from these guys!

Use a company that charges time and materials.

With ARS, you'll get a novice repair man with incentives to put in parts you don't need. The more parts, the higher the cost (like $300 for a $20 capacitor!). Then they'll try to sell you a new system that you don't need. Horrible company; they are all over the place too!

I had a service contract w/ARS Rescue Rooter. On 12/8/09 they had their second annual check on my Heat Pump. The service tech Chris told me I would need to replace the run capacitor ($215) and the contactor ($265) ... Cost to me $480 but they threw in a 20% discount since I had a service contract. He didn't feel those 2 items needed to be replaced immediately, but strongly suggested I do it soon. I called a competitor and the only part that needed replacement was the run capacitor. The competitor charged me $107.95 for the service call and the cost to replace the run capacitor... the work took 10 minutes. Don't be fooled by ARS Rescue Rooter Tucson. They have a $49 trip charge and this part was $7.95 ... My cost should have been $56.95. If you call them and ask them to give you a quote they will NOT, and they CLAIM their service techs do more than their competition and that is just BS. The competitor I used did quote me over the phone before they came out. ARS could have replaced the two parts when they were present but they looked for an excuse to make a separate trip which would bulk up their charges to me. I highly recommend you do NOT enter into any service contract with ARS as it is worthless. Over an above that the competition said I really only needed a service call 1x/year not the twice ARS claims I need. I don't have gobs of money to waste and this is a company who clearly intended to rip me off.

My name is not Gerald Bernard. This company has been calling me for 5 years now and refuses to quit. Who ever Gerald Bernard is and what he did is still a mystery to me, but I can say he used to have my phone number and has completely disappeared from the face of the earth. I personally believe he is alien and flew away in his intergalactic space pod after running up massive debts and giving them my phone number. I have asked many times for ARS to stop calling me and I told them I do not know anything about Gerald Bernard. Attempts to find a phone number have proven difficult but they finally gave it to me after I told them I would give Gerald the message. I am on the Do Not Call Registery but nothing works... STOP CALLING ME ARS - and if you see GERALD BERNARD, tell him he owes some serious cash to someone. WTF GERALD - GIT IT TOGETHER FLUNKIE!