Complaint Rating:

One month after buying cell phones and a contract for cell phone service, the Angel phone started acting up. Contacting customer service became frustrating to say the least. Wait for over an hour and a half on hold and then get disconnected. When I had gotten my blood pressure back under control, I would try again... and again... and again. Finally after literally weeks of calls, a customer service rep tells me that they are having problems with that phone and will send out a new phone. NO replacement was EVER sent. One call on my day off, I sat for over 4 hours on hold, only to be told that the dept I had reached has no way to track the replacement phone. Now they go out of business and I am left with 2 phones that the baby can play with because they are useless, no service for over 3 months on one phone because it had completely died and they have the NERVE to send me a final bill. ARE THEY INSANE? What do we do?