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ARCO review: rude and needs to learn english

O
Author of the review
10:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I went to fill my sons car todaywith gas, he is in the gulf right now. I wanted a full tank before winter. I pulled up to the gas pump, #15 and went to pay at the terminal and it said to go to another, so I did and they had not cleared it yet inside. So I went inside and proceded to wait in line and gave a young asian gentleman $20 dollars and went back outside to fill the car. It is my fault and not my car, but the pump and the gas spout were on oposite sides. I went back inside and waited in line again and asked for my money back, and told the woman what the problem was and said that they were busy and just asked for my money back. The middle agaed asian woman just stood there and gave me a very funny look and said "NO". I said wait a minute and pointed to the young asian gentle man and told her that I had just given him $20. She stood there and just looked at me like I was stupid. An older women also an Arco employee told her that I just wanted my money back, the Arco employee proceded to slowly take the money out and throw it across the counter. I have done business at this station for over 15 years, long before your new remodel, but no more. I did not throw the money at the employee when your terminals did not work and they did not take the time to clear the other terminals.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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