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rudeness/overcharge
So yesterday i went to this Arco station to purchase a soda which was $1.79 plus crv and tax. The employee working the register was so busy talking on the phone that he wanted to charge me $4.85 initially. So i told him i was just getting a soda, he then told me it was $2.85 for a soda that costs $1.79, i was being polite and ask him to check himself that the price was $1.79 to which he refused and eventually told me that he did not want to argue. I got very upset and went to the cooler to grab the price tag and showed it to him. After that he lowered the price to $2.45 to which still was high. I explained to him that he was charging me almost sixty cents for tax and crv. This is a perfect example of people being careless about customers and putting their jobs at risk because they think we want to give them a hard time. I'm a general manager at a restaurant and this type of behavior is unacceptable. If he only put the phone on hold and pay attention to what i was requesting, everything would of been fine. I was promised by the store manager that this guy was getting fired, hopefully that will be the case. And trust me i will be going back to this location to make sure that this guy is no longer working there. It's sad that this guy is going loose his job, but hopefully he learns from this experience.
The complaint has been investigated and resolved to the customer’s satisfaction.
scam charges
This is my problem, I went to get gas at the ARCO station charged 47.65 was charged a trans. fee of .45 cents which I agreed to, bringing total to $48.10 OK. check my bank statement the next day and I am being charged $100.00 which I am being told is a hold, for 3 to 4 days, now here's the problem I am on a fixed income if I have only $50.00 in the bank after the hold and I want to charge 60.00 it will not go through.this makes everything quite stressful, I was also told that if I go into the station and take care of the bill they won't do this hold thing. What is the difference? And why don't they inform the consumer what they are doing, there is no sign posted anywhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
Are you kidding me? You charge me a fee for using my debit card? This subsidized industry hasn't taken enough? NEVER EVER GIVE INTO EXTORTION. Will never stop at ARCO again. Words alone can not explain my outrage. Boycott is the power of the people. We act like sheep when allow such practice to continue.
I too was scammed by Arco ampm gas station. On October 12, 14 & 16, 2010 just recently as a matter of fact I pumped gas at the Arco station in Shafter, ca. on these 3 days. The following monday on the 18th, when I looked at my bank account I noticed that I was being charged by my bank 30.00 per ea. transaction that was going through which in all totaled an amount of 300.00 of curtousey fees by my bank institution. I was told by my bank that there were holds placed on my account that totaled 300.00 because of my transactions coming through by Arco ampm showing the actual amount of gas pumped plus the 100.00 hold for each transaction on each day. How ridiculous is that this is not legal. Per Arco they state that it is their policy to put a hold on accounts of 100.00. What right do they have I did not give them authorization to put a hold on my account, I did not sign any contract or piece of paper for them to do that. This is not right because Arco does not disclose the amount that they put on hold. There has to be something done..!Outraged!
harassment
When i went inside to pay for the pump I handed the man $13 and said "THIRTEEN ON ONE", then I left. As I was geting standing there waiting for my tank to fill up he comes out yelling at me to STOP, and he kept on repeating it several time along with "You said fifteen and only gave me thirteen". I corrected him by saying "No i said thirteen and handed you...
Read full review of ARCO and 1 commentstole my money
Thursday June 11th at about 7:00 I drove up because my low fuel light came on. I went to the pay point station #2 and put in my last $10.00. I went to pump the gas and nothing came out so I went inside and told the clerk byt the name of Paul (so he said). He told me there was nothing showing there. So I told him that was my last ten dollars and that he had...
water in tank
I went to arco on 6/3/09 to fill my 15 gallon tank with 14 gallons of gas. On 6/5/09, I had a bar over half a tank left and my car started sputtering. It died. I tried to restart it, nothing would work. My car is a brand new Nissan Rogue with no problems. I towed the vehicle to the Nissan dealership and they found that all that was left in my tank was something that appeared to be water. I must have filled my tank with half water from the bottom of the the pump. Angry, I called Arco and they said I must have been a victim of vandalism to my car... my garaged car in a gated facility? Yeah right! At any rate, Nissan has water samples and I am hoping that USAA (my insurance) will help pursue this. My fuel pump is broken now, my injection cannot be tested yet since the adjuster has to look at it first. I am left without a car, missed work, and paid an arm and a leg for half a tank of water!
I am not really sure what to do since any repairs covered by insurance are not going to make up for the fact that my car will have issues for a while or need a new engine.
I have lost $500 so far and my car is not even fixed. Plus the rental I have to pay for is a PT Cruiser... not happy.
The complaint has been investigated and resolved to the customer’s satisfaction.
I used to buy gas from this company but the gas doesn't even wouldn't even last in my vehicle now I use chevron and their gas is great. I know that gas is expensive everywhere but arco sells its gas prices almost like chevron even though their gas is bad.
Hello,
I pulled into the Arco/ AmPM located at
6002 Bolsa Avenue Huntington Beach, CA 92647
[protected]
yesterday 09/04/2012 with a 98% empty tank. After my 100% fill with regular arco gas (cost $100.00) my vehicle showed a lack of power and then would not accelerate past 1000 rmp. Took it to my trusted mechanic and we sampled the fuel. It had water in it and barley smelled like fuel! Matt L. bftoys@aol.com
It is water! Arco gas doesn't last long! I used to buy gas for my car at Arco and the gas would only last me for a week! Now at Chevron their gas is way better than Arco's gas is! And its only a couple of cents more.
a mean owner lady
Hi my name is Sassy and i was at Arco station on Wednesday May 28th around 12:30pm. I got cup of soda and employee charged me wrong price. The owner she was there and she yelled at the him. I felt very uneasy. I even told her it's ok you can charge me whatever right price is and then she told me it's none of your business. I don't understand what kind...
Read full review of ARCOno money back
Hi my name is Nadia Samaan, I was at Arco on Wednesday morning around 10am. I tried to insert $20 bill into the machine so i can fill gas. But for some reason, my $20 bill got struck and i'wasn't not able to pump gas. So i went inside the store and asked cashier to give me gas or money back. He said he cannot do any thing because this machine is not belong...
Read full review of ARCOharassment to employee
I'm filing this complaint against the owner's wife ( Gadli). She treats all her employees really bad. Most of her employees works almost 12 hours a day no over time.They can't even take a break for restroom. If someone call for sick leave, she just tell that person don't come back to work. If employee toss the bad merchandise in the trash, she tell them to...
Read full review of ARCO and 1 commentgas payment reimbursement
I went to pump gas on an Arco gas station on Avalon and 213th St, in the city of Carson, paid on the automatic payment machine outside $30 in total. Apparently only $10 went through according to the cashier but it shows $20 for change but he wouldnt give me my change or let me pump $20 of gas. He told me to leave my number and IF they went OVER when they open the machines( which is two days later), they might give me a call. In the meantime I only have $10 of gas on by truck for the week, and I'm short of $20.
The complaint has been investigated and resolved to the customer’s satisfaction.
There is a employee at your station on 99th Ave and Glendale who is very rude to customers he's been in multiple fights with other customers for no reason and he always gets away with putting his hands on other customers Sunday November 26th he was trying to start a fight and also yelling in front of customers
We pulled up to number 14 gas pump and the display showed $1.79. I ran inside and asked the clerk to put in $20.00 on pump 14. I went back to pump gas. The display did not zero out. I started to pump gas and the pump went to $20.00 even. The clerk would not refund me $1.79.
I want my $1.79 refund.
This happened today, December 16, 2022 at 2 PM in Covington at wax Road on Wax Rd., Kent Kangley intersection in Washington. The address is 17450 256 Southeast Wax Rd. and SE. Rocks Rd.
That's right $500.35.
My bank flagged this as fraud and shut off my card on an important out of town trip. So now I can't even go across the street and get gas. I'm stuck out of town during the Covid pandemic. No gas, no room, no food, no way home!
We had a bus of kids. About 35. We wanted to use restroom and it's took us a long time since we could use only one restroom because the other one was locked and a worker refused to open it because they use it as a storage
i'm not happy the guy his name is Ramon mordes at Jefferson ca 92201.he was worst service and then easy get mad do not listerning customer .u can check your camera at the store Arco am/pm 42858 at around 9;30 to 10 am this Sunday 12/25/18 he talk really louder and then he said he look like manager there .thanks for your help
The same exact thing happened to me at the disgusting ARCO gas station on the corner of Victory Blvd. and Haskell Ave in Van Nuys, CA. I put $40 into the payquick machine, and selected my pump. When I got to the pump, it didn't show the zeroes like it normally does before it begins dispensing fuel; it simply said $40.00 and 10.876 Gallons. When I went up to the extremely rude attendant, he didn't bother to try and help me since he had other customers. I waited almost THREE HOURS for the police to arrive and got an incident report number from them and their badge numbers since they were my only credible witnesses to what had happened. After meeting with the owner of the gas station the next day, reporting this incident to the California Dept. of Agriculture: Weights & Measures division, and even calling ARCO corporate to file a complaint against the gas station, I've gotten nowhere and the owner still refuses to give me my $40 back that was STOLEN from me. I might actually hire a lawyer to help me get my money back in this case, because it's very wrong that someone as unlucky as me keeps getting screwed over like this in life and can't do anything about it but bend over and take it. But I'm not going to just take it anymore; I will fight back to the death to get back my HARD-earned money.
theft of $10
Hi,
I provided $70, sayin git out loud, to the gas clerk named "Dabid", or "David" on Saturday, Oct 25 at about 1:15pm, since he said their ATM and Credit card pump machines were not working that afternoon. He did not provide me with a receipt. I pumped about $35 of gas, returned to him, and he gave me change for $60. I told I gave him a $50 and $20 bill, but he refused. I advised the cameras would have seen it, but he refused to play them. I asked his name, and he refused multiple times, eventually writing it down in illegable, to me, letters. I finally got it when his partner looked at him.
thank you,
Kerry Brown
I went into the ampm at Highland and Victoria and their ice was ridiculously high I had my own cup they charge me $1.10 for the ice and then like $0.35 for to use my debit card when they sell a 32 oz cup of soda there cup for $0.79
This employee was harassing me at my car window telling me to move my car to another pump when the other pump was not working and he was yelling at me and arguing and made me cry and scared to go even put gas
I bought a 6 pack mini donuts at Arco gas station and when I open the donuts it only had 5 mini donuts in side
Arco gestation in Las vegas nv, Charleston and eastern
Hi my name is Kye Gaines,
Today I went into Arco on 51st and Thomas and was told very rudely not to return. I have done nothing wrong but go in to buy a drink from them I have talked to the owner and he did nothing. Owners name is Ravik. This Arco is very judgmental towards customers. I am Caucasian and have always done things the right way.
I bought a hostess ml6 mini donuts at Arco gas soon and the pack only had 5 donuts inside
Overview of ARCO complaint handling
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ARCO contacts
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ARCO phone numbers+1 (800) 322-2726+1 (800) 322-2726Click up if you have successfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 322-2726 phone number Click up if you have UNsuccessfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 322-2726 phone numberCustomer Service+1 (800) 761-9670+1 (800) 761-9670Click up if you have successfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 761-9670 phone number Click up if you have UNsuccessfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 761-9670 phone numberPrepaid Gas Card+1 (800) 348-7959+1 (800) 348-7959Click up if you have successfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 348-7959 phone number Click up if you have UNsuccessfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 348-7959 phone numberFleet Card+52 664 423 2726+52 664 423 2726Click up if you have successfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 664 423 2726 phone number Click up if you have UNsuccessfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 664 423 2726 phone numberMexico, ProFuels+52 656 686 2228+52 656 686 2228Click up if you have successfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 656 686 2228 phone number Click up if you have UNsuccessfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 656 686 2228 phone numberMexico, Del Rio
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ARCO emailsbpconsum@bp.com100%Confidence score: 100%Support
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ARCO headquarters19100 Ridgewood Parkway, San Antonio, Texas, 78259, United States
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I Had a similar experience today at ARCO in Hesperia Ca, where I paid $40 worth of gas and bought a fountain drink, and when I went to pump the pump didnt work. When i went inside they were telling me all they were seeing was $20 and that they could give me $20 and call me later when her shift was over and the register was counted up. she then eventually said "There F@ck! $40 on pump 19, get out of here you are so drama!" Worst customer service at any gas station I have been to! I will never go there again, Its like like im saving $1/GALLON ON GAS, more like $1 on a full tank!