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1.6 407 Reviews

Arby's Complaints Summary

67 Resolved
340 Unresolved
Our verdict: With Arby's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Arby's reviews & complaints 407

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Newest Arby's reviews & complaints

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L
10:04 am EDT

Arby's unsafe working conditions

My daughter is training there. It is her first day. She does not have her food handling liscense yet, and they are having her handle food. They are having her use the meat slicer without proper protective gloves, for the slicer, or oven mitts for handling the hot meat coming straight out of the oven after 12 hrs. They told her to use brown paper towels wadded. She said there are no mitts to be found anywhere. This is dangerous and I want it addressed immediately.

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A
A
Arby's worker
, US
Jul 20, 2017 8:49 am EDT
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I work at Arby's as well its not an common practice that they do. They don't care about the horrible, and dangerous work conditions they have. The store I work at is filled with roaches.

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L
6:43 pm EDT

Arby's quality of meat/chicken

Hello, since the Arby's customer care account on twitter refuses to answer me, maybe someone in corporate could provide me with a direct answer as to why they serve tainted chicken at a hefty price to customers, most of which are children? This is highly unethical and unhealthy. I no longer wish to support a company that affiliates with a farm that treats animals so poorly and allows such drugs and chemicals to be used on those animals.

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S
8:44 pm EDT
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Arby's cherry turnover

Hello! I buy cherry turnovers at the Arbys in my neighborhood often. Tonight I went in and ordered 2 cherry turnovers and I saw the cook put them in the microwave. I have never had them served hot, anywhere! The icing was everywhere and the turnover was tough. When I questioned the manager, she said "Corporate was making them heat them". Is that true, and is it always going to be a bad product from now on? Thanks.

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2:48 pm EDT
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Arby's chicken tenders...??

I went through the Arbys Drive-Thru in Niles, MI #6516 on 6/12/17. This was at lunchtime. I ordered a 3-pc Tenders, just the tenders, and when I got back to work, to eat; my Chicken Tenders were actually some kind of processed chicken pieces. They were not the wonderful real chicken breast tenders, with the country batter coating. These were like eating flatened tater-tots with processed chicken filling. I tried to call the restaurant several times, letting it ring 10 times or more, with no answer. I really hope this is not a permanent substitute for the original chicken tenders. If so, Arbys will be losing a lot of business, for sure.

I would like a credit or replacement for my tenders, but only with the original recipe tenders.

Thank you, for your time,
One unhappy customer.

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M
7:29 am EDT

Arby's chicken sliders

My boyfriend and I both ordered and ate the chicken sliders on 6/6/17 at 7pm from the Eagan Mn store in Towne center. Both of us were violently ill with diarrhea and vomiting 10 hours later. I had to call into work to take off a night because I was so sick. We have now been ill for our second day. We have suffered severe stomach pain, uncontrollable diarrhea and vomiting and both have been very shaky. If this doesn't quit today I'm afraid we will need to see a doctor.

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K
1:20 pm EDT

Arby's customer service/manager

Arby's has always been one of my favorite places to eat and I am saddened that I will not be going back to the one in Waco, Tx.
I work for a very busy and well known Medical clinic. We only have so much time allotted for lunch, so decided to call in order. The lady that answered the phone and started taking the order, introduced herself as the manager but gave no name, was very rude and hateful. She asked how long it would be before the order would be picked up, I responded, about 5 minutes, maybe a tad more. Her response to me was, well if your that close you can come through the drive thru. I asked can you please tell me how much my order will be, she again replied rudely, "I dont know how much its going to cost. (My order was 2 roast beef cheddar sandwiches and 1 large oder of fries).
Needless to say she was argumentative with me about my order and going through the drive thru. I asked tje woman to cancel my order order and before in could say another word, she hung up on me.
I let my colleagues at my job (which there are about 45 if us) that this was not the first time a lady was rude there and that I would no longer visit this Restaurant.
I again am really saddened about all this, because like in said in the beginning Arny's has always been my favorite place. So sad people have to be so ugly and rude.

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J
12:41 am EDT

Arby's unprofessional employees

I went to the Arbys in New Castle PA on Ellwood Road around 1130pm. I was placing my order and there was a car behind me, with some girl screaming that i'm taking too long and "do you realize they close at midnight?" among other comments. I get done with my order, which she repeated everything correctly. I drove around to the window and the girl, not sure her name she has green hair was in the window laughing talking on her head set, the car that was behind me flew around the building, still screaming at me with nasty comments, because a car pulled up behind them and apparently knew the girl that was speaking on the headset and was not there to order food. She took the cars order and then attempted to take my money without telling me the total or talking to me at all, she was talking to the girl that was screaming at me in the drive thru laughing with her, telling her to come to the window when shes done with the customers. When i actually get my food and take it home to the people i ordered it for, some of it has obviously been sitting there awhile because the chicken was rubbery and cold, roast beef was dry and cold, sandwiches made super sloppy which seemed to be on purpose because of the size of my order, and the things i specifically asked for not to be put on them was put on them in amounts that can only be explained on purpose as well, all after she said exactly what my order was right back to me. Also, i was not given a receipt to prove any of this even happened.

It isnt that what happened is a huge deal, and i was trying to order as fast as i could, its just the fact that no one knows whats going on in others lives on a daily basis. I have had the worst day, and i also have very few places to lay my head at night not knowing if i'm going to be sleeping in my car or on a couch tonight and to deal with someone screaming at you in the drive thru, and go to the window to find out they know who is working on the inside dealing with your food and your employees laughing in your face while your handing the money to them is really uncalled for.

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A
11:59 pm EDT

Arby's manager

I am writing about a manager I have been working with he is a first assistant and he has been spitting on peoples sandwiches he has been mankomg racial slurs about people while he is doing this me and several other employees have caught him doing fake refunds and putting the money in his pocket I brought it to my DM attention and nothing was done about it it's been happening for a while he's been blaming other people for stealing money even though me and another employee has been hiding his secrets for him he closes our store down early and let's me take off the beef about 15 mins before we are really closed no one will do anything about this manager and its ridiculous BC everyone in this store has told on him for things and ota like no one is believing us or wants to deal with it BC they will be shirt staffed of managers please help our store BC this guy needs to go its very disgusting of the things and bodily fluids that he's putting on peoples food

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S
3:35 pm EST

Arby's chicken used in roast chicken sandwich

OnSunday Jan 15, 2016 around 2:00 p.m. we went to the Arby's in Spruce Grove Alberta Canada and ordered the Roast Chicken Sandwich and received 3 slices of the processed "chicken" in the attached picture. I am disgusted and appalled that these owners of this franchise are serving this on your sandwiches. I hope you have a Canadian rep that you can send out to have these owners removed.

Store ID: #2347

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C
5:13 pm EDT
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Arby's bad food

I visited the Arby's in Chamblee, GA today, 8/25/16 for lunch. I ordered a chicken slider and 4 cheese sticks. The cheese sticks were fine. I could not eat the chicken sandwich because the chicken was so hard. I think it had been overcooked or was very old. As a matter of fact, I could not even tear it with my hand it was so hard and dried out. As I was leaving, I took it to the counter to give it to the manager (a lady in a white shirt) and all she said was "thank you". No offer of my money returned and no offer of another sandwich. I paused and waited a minute and nothing else was said so I left. I did not want a return or my money back but I do feel that this was poor management for the customer. I just hope nobody else has this experience.

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Wine Is Good
Wine Is Good
, US
Aug 26, 2016 5:01 pm EDT

No offer of my money returned and no offer of another sandwich.

Did you ask? People can not read your mind. This is a stupid complaint.

J
J
janedoe0909
, US
Jun 02, 2017 12:47 am EDT

If they practice good customer service, the customer shouldn't have to ask.

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A
6:31 pm EDT

Arby's staffing

I visited a fast food chain for a sandwich. I walked inside the store and only 2 staff members were frantically working to keep up with all the customers. I asked if this happens all of the time and was told that there was a manger in the back watching NetFlix and wouldn't come out to help them. When I arrived in the store I could tell that there wasn't enough staff. I was wondering why they didn't just close the store. Store #5944. Seeing things like this happening to staff makes so glad I went to school after graduation. That ### hole the manger should be fired!

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A
2:27 pm EDT

Arby's horrible management

Literally this place just needs to be shut down. I walked inside and couldn't comprehend how it isn't. The building itself is falling apart. Black mold visible in the dinning area. I was absolutely disgusted. Some manager with brown hair was beyond rude to me and her employees! Not helping any of her crew, and barely paying attention to me as I tried to receive my refund. Which when I did she did not apologize, she just said something under her breathe that was obviously rude and stormed off. Never returning here. Now hiring signs in every window, that states they hold open interviews- with paper applications sitting next to the signs. How embarrassing! 0 out of 5 stars extremely disappointing Arbys!

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R
3:32 pm EST

Arby's customer service

I went through drive in and made an order. When I got to where I was going to eat, the order was wrong and left out a sandwich. No big deal. I called them to explain and maybe pick one up on the way home. I got an answering machine. I left a message with my name, cell phone # and problem. This was at noon. At 7 pm. I had not heard from anyone. The next day I filed a complaint under the website. 2 days later I called the 1800# and was told someone would get to my complaint. That was around Jan 23. Never heard a word from anyone. Being ignored made me madder than the sandwich, so I wrote a very polite letter to Arbys corporate about customer service and they still owed me a sandwich - even though I didn't starve without it. That was Jan 31. you guessed it - I have NEVER HEARD A WORD FROM ANYONE WITH ARBYS.
In our business, we wouldn't get away with this. Poor, poor, poor customer service to simply ignore a customer.

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J
10:27 am EST

Arby's bags and food

I'm not one who usually complains but this really annoyed me! I went to Arbys and order my lunch and lunch for a few of my coworkers. When the handed me the food they shove all the food in one bag. Keep in mind I had a roast beef sandwich, baked potato, 2 orders of mozzarella stick, a ham melt, 2 orders of curly fries and a drink. All that was shoved in to a paper bag that wasn't very sturdy. When I get out of my car I grab the bag and it ripped down the side! All the food spilled out onto the ground! The only thing that was ok was the 2 sandwiches and the baked potato! The mozzarella sticks and fries scattered on the ground! And the when I checked they gave me the a very flat Dr. Pepper! So I think that next time they need to not put that much food in one bag and we are out half the food we ordered!

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Kizzie Gipson  
Kizzie Gipson  
, US
Feb 16, 2016 12:03 pm EST

I have spent the last two years of my life as a vegetarian during which time I have not cheated once.Today I went to Arby's drive through with my mother where I asked for a farmhouse salad with no turkey or chicken and then no meat at all, among other items from their menu.

The lady at the drive through asked "no meat?" When the salad was ordered and when repeating the order back to us to make sure it was correct the first thing on it was "a farmhouse salad with no meat on it..." And then the rest of our order. So we get the food, go home and get ready to eat. I myself look at the salad and see no meat on the top, thinking they got it right I put the dressing on it and dig into it. After a few mouthfuls I feel something crunchy so I dig around in the salad and see huge chunks of bacon towards the bottom.

Now realizing I just broke two years of effort, morals and personal achievements for a very much not worth it $5.39 salad that wasn't supposed to have meat in it. Two whole years of avoiding food because I believe the way we slaughter animals to be cruel only to be wasted by dry, *** bacon in a salad from Arby's that wasn't supposed to have ANY meat.

And when I call to complain I get "would you like a replacement" and when I pointed out that I clearly asked for no meat and that they should teach their employees to be more competent the manager told me "well I think she told us we just got it on there anyways".What a way to run a fast food business.

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R
11:20 pm EST

Arby's arby's television commercials

All the Arby's commercials with that annoying spokesman who screams at you as though you are a child who doesn't know what you want or you are on a college football team with the coach who thinks yelling in your face will get you to win games. Do not scream at me to buy loaded fries or anything else -- it really makes me want to NOT EVER go to Arby's.

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V
9:13 pm EST

Arby's fast cooking food and making employees work of the clock

This is an ongoing situation. Went as far as turning Dwight location in to OSHA which reported it to labor relations and health department. I think you need to check your Dwight Illinois location. They fast cook their beef quiet often. Right along with the other issues they have. It's the only place that I know of where the manager is dating an employee that she promoted to shift manager and she makes night shift people clock out an hour after closing to work off the clock to finish closing work which is illegal to do. Thank you concerned

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R
1:11 pm EDT

Arby's restauraunt is a mess

We had dinner at the North Bend, WA Arby's on September 12, 2015. It was just overall a mess.

All the tables in the seating area were dirty and had garbage on them.
There was no ice in the ice machine
They had supplies sitting on the front counter.
The bathrooms were out of soap.
The garbages were overflowing.
The workers were filling orders, but were not busy enough to not attend to these problems.

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C
8:16 pm EDT
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Arby's shorted food and very bad management

9/9/2015 store #6152 manager Hugh Black...I went to Arbys to get dinner I ordered 6 sliders and a beef-n-cheddar, curly fries and a order of hash browns. We get home and the beef-n-cheddar was shorted and the sliders had mold on the buns. So i call the store and the manger got very rude and was talking over me he then hung up.So my sister called back and he more or less called us liers.. I think we should get a full refubd of our order.

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R
3:30 pm EDT

Arby's temperature & food storage

This Arby's has no air conditioning working, unbearable in dining room, & you can see the perspiration on the employee's who we could hear complaining that it was extremely hot & the air conditioning was not working in the kitchen & didn't know when it would get fixed. As we were waiting for our food we observed a employee filling tub's of ice & caring them to the food making area, joking I said is that to help keep them cool, answer was a no it was to keep the cold food cold, what do you mean, our cooling units also are not working, we decided to get our money back and eat somewhere else. We saw that they were under construction, but the quality of food & service shouldn't be poor, don't believe we will be back, and very disappointed that Arby's wouldn't take care of their employees' & keep the food to safety temperature.

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R
11:57 am EDT

Arby's service

To Whom Concern
I have received information that a employees of Arby's have refused
to prepare and service Police Officers . I have been a life long customer, but I will not tolerate this abuse to Police Officers. These
employees must terminated and mangers who let this happen. Who
ever as Arby's at this location should have there Franchise Terminated. Until I read of termination my entire family, sons, daughters and grandchildren refuse to patronize any Arby'.
Respectfully
Mr. & Mrs. Christopher Harris
[protected]@frontier.com

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Arby's In-depth Review

Overall Rating: Arby's is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With a wide variety of menu options, reasonable prices, and a commitment to customer satisfaction, Arby's is a top choice for a quick and satisfying meal.

Menu Variety and Quality: Arby's menu offers a diverse range of options, from classic roast beef sandwiches to innovative limited-time offerings. The quality of the ingredients is evident in every bite, with fresh and flavorful meats, cheeses, and toppings. Vegetarian and gluten-free options are also available, ensuring there is something for everyone.

Pricing and Value for Money: Arby's provides great value for money, with affordable prices for the quality and portion sizes offered. The menu offers a range of options to suit different budgets, and combo meals provide additional savings. The generous portion sizes ensure that customers leave satisfied without breaking the bank.

Customer Service: Arby's prides itself on providing exceptional customer service. The staff is friendly, attentive, and always willing to go the extra mile to ensure a positive dining experience. Whether it's taking special orders or addressing any concerns, the customer service at Arby's is consistently outstanding.

Cleanliness and Ambiance: Arby's maintains a clean and inviting atmosphere in all of its locations. The dining areas are well-maintained, and the staff takes pride in keeping the restaurant tidy. The ambiance is comfortable and welcoming, making it a pleasant place to enjoy a meal.

Speed of Service: Arby's is known for its quick service, ensuring that customers get their food promptly. The efficient ordering process and well-trained staff contribute to minimal wait times, making it an excellent choice for those in a hurry.

Online Ordering and Delivery Options: Arby's offers convenient online ordering through its website, allowing customers to easily customize their meals and have them ready for pickup. Delivery options may vary by location, but Arby's strives to provide convenient options for those who prefer to have their food delivered.

Special Offers and Promotions: Arby's frequently offers special promotions and limited-time deals, providing customers with even more value for their money. From discounted combo meals to exclusive menu items, there are always exciting offers to take advantage of.

Dietary Options and Accommodations: Arby's understands the importance of catering to different dietary needs. In addition to their meat-centric menu, they offer vegetarian and gluten-free options, ensuring that everyone can find something delicious to enjoy.

Location and Accessibility: Arby's has numerous locations across the country, making it easily accessible for most customers. The restaurants are strategically located in convenient areas, with ample parking and easy access for all.

Social Responsibility and Sustainability Efforts: Arby's is committed to social responsibility and sustainability. They source their ingredients responsibly and actively work towards reducing their environmental impact. They also support various charitable initiatives, making a positive difference in the communities they serve.

Loyalty Program and Rewards: Arby's offers a loyalty program that rewards frequent customers with exclusive discounts and special offers. By signing up, customers can earn points for every purchase and enjoy various perks, enhancing their overall dining experience.

Mobile App and Technology Integration: Arby's has a user-friendly mobile app that allows customers to easily place orders, customize their meals, and track their loyalty rewards. The app also provides updates on the latest promotions and offers, ensuring that customers never miss out on a great deal.

Consistency across Locations: Arby's maintains a high level of consistency across its locations, ensuring that customers can expect the same quality of food and service wherever they dine. This consistency is a testament to their commitment to excellence.

Competitor Comparison: When compared to its competitors, Arby's stands out for its unique menu offerings, quality ingredients, and exceptional customer service. While other fast food chains may have similar options, Arby's consistently delivers a superior dining experience.

Additional Services or Amenities: Arby's offers various additional services and amenities, such as drive-thru options, catering services for events, and the availability of gift cards for convenient gifting options. These services enhance the overall convenience and versatility of dining at Arby's.

Feedback and Complaint Resolution Process: Arby's values customer feedback and has a dedicated process for addressing any concerns or complaints. They encourage customers to provide feedback through their website or in-store, and they strive to resolve any issues promptly and to the customer's satisfaction.

Overall Recommendation and Conclusion: Arby's is a top-notch fast food restaurant that consistently delivers delicious food, excellent service, and great value for money. With a diverse menu, accommodating dietary options, and a commitment to customer satisfaction, Arby's is highly recommended for a satisfying and enjoyable dining experience.

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