Aramex International review: misleading the customer 61

We feel so bad that provide by this office when you assigned the delivery point they change to far away place almost 25 km from selected one more than thus office supposed to open 09:00am always we are waiting till 09:15 or 09:30

They also take long lunch break almost one and half hours

Please do needful

Every time I ask for a manager they tell me there isn't one no matter the time of day and what day it's on and when I ask them to try again they hang up throughout September

I sent a parcel to DRC on 25 July 2023 07:52 PM and when I track it today It has not reached and shows still in Dubai

Origin : Aramex at Burjaman Center Bur Dubai - UAE

Shipment number : [protected]

I was told it would take 8 Business days.

Why is there a delay.

My registered mobile number is +971 [protected]

Hi,

I had applied for a USA Visa which was approved on 01st August 2023. Further, the status was changed from "Approved" to "Issued" on 02nd August 2023. However it is 3rd August 2023 but i have still not received any message from Aramex to collect the same. My mobile number is +[protected].

The on line form for making an enquiry does not work - the city field will not accept any city. They have no contact telephone number. Therefore impossible to contact.

I'm the complainer. I am n Italy and the complaint is about Aramex Italy

My package is being delayed and no shipment since from one month, since the package was received by local authority in Saudi Arabia Dhahran facility and not delivering even after registering many complaints. I need your quick action to register my complaints and take action and ask to deliver my shipment#[protected], as soon as possible.

we have shipment from DUbai to Jeddah which is delaying from last 23Days...

can you please help us to deliver us ASAP...

Tracking No. [protected]

need your urgent support..
umair@itexperts.com.sa
[protected]

I ordered spearpart and received by Aramex on 23rd of December 2019. It has been hold in my account for more than week. Today 31st of December 2019 and still in my account.

Dear Concerned,

My shipment No.[protected] shipment received aramex office on 12th December 2019 but and no any response from your office until 16th december 2019 and on 16th I called aramex office and scheduled delivery on 17th december 2019 but no any response from your team for delivery as scheduled.

I have a Btech shipment [protected] supposed to received 4 days ago 11/ 09/ 2019 and I did not receive it and no one call me for appointment despite I called hotline and said they will help please let me now how can this issue managed

Nothing happened

AWB# [protected]
from : SHEIN
the order was delivered to someone else and now it's lost I need o refund this order as it was prepaid online by a MasterCard
the order should have been delivered to Ahmed Hassan
mobile# [protected]
Emirates ID # [protected]

The courier driver behaviour so bad and not delivered the shipment on time and also when asked to deliver the shipment to your office in buraida so we will collect it from there he refuse to do and behaviour is so so so bad.

thanks

no one is responsible in aramex you can talk to him, they give promises and nothings happens. i am facing the problem more than one month.

no one is responsible in aramex you can talk to him, they only give promises and nothings happens they say something and do other things. i am facing the problem more than one month. i know this email will do nothing but i am trying no other option

If shipment lost by Aramex who have to do the claim Aramex or customer.
since May 19, i have 1 part is missing and i ask aramex employee to send me a copy
from claim he told me its your responsibility to do the claim. and now they ask me to pay the shipping including the missing part. air waybill # 235-[protected]
waiting for your reply

Dear Sir

I shipped with you, shipment tracking number [protected]
is in customs clearance in UK over two weeks now, I contacted your customer support several time with no use, whether they ignore or don't respond at all. What kind of information needed. It's a return to Amazon.

Waiting your respond

Thanks
Eslam Elsheikh

i got whtupp msg to update the location. i updated as per requirement. they forwarded some day to delivery my product. i choose 3rd. but i din't recevied on that day. i call aramex call center. they dont care about my delivery. they changed to 5th. without approval, how they can change dates.

My tracking no.is [protected] I need to change my delivery address Turaif Saudi Arabia. Still I didn't get the product pls send it turaif

This is Walid from Kuwait Lebanese Co. Medical Equipment & Pharmaceutical, and we have account with aramex, I have missing part for air waybill # 235-[protected]. (20 cartons) cartons # start from AB126 to AB145. It's now More than one month.
For more information please contact me
Regards
Walid
email: wmk1969@hotmail.com

I regret that i am facing this bad experience with aramex . Its been given no tracking status since the item was shipped ! then i have send many emails and complaints with no progress

1 Month delay in delivery

From 20 May 2019 till the moment not recieved, Although all papers needed we sent early. No support we gain from customer services or customs employees.

No clear reason and corrupting informations

No answer at all in saturdays even from customer service phones

Very weak services

I am unable to log into my account @shopandship.com

After putting password, the screen comes to the terms and conditions page and gets stuck there.

can you help?

I have tried calling the helpline but no answer.

Need to return a parcel to asos.com, so raised a request for home pick up to aramex, schdeduled delivery for 23 may 2019. The delivery guy did not come on the day scheduled and when try reaching their customer care everyboby give different information. And I am struggling for last 4 days, still there is no help.

I didn't receive any SMS or e mail on my shipment and today when i check the track number i found that it is taken by someone else! This is not acceptable at all . I want a serious solution.
Shipment No. [protected]
my mobile: +968 [protected]

The receiver of this pkg has paid INR 3824 upon delivery for which there is no receipt given confirming for what this has been collected. Had separate communication with CustomerSupport@aramex.com asking for the receipt but nothing has been provided. Appreciate if someone can prove to me that this amount is paid as customs duty (as communicated)

My parcel had been given to Aramex. They are keeping it stuck in NY for 10 days now for no reason (express service!). For 3 days I call them and got all kinds of false information like: "it had been already shipped with FedEx", "It will be shipped tomorrow", "it had not been yet released from the customs", "we'll call you today with the tracking info", "we don't ship on weekends" etc.
Needless to say that the customs fee had been paid a week ago and weekend never lasts for entire week.
Certainly, nobody called nor did a thing. When I call them back and insist they simply put me on a hold or drop the call.
Bottom line. This is by far the worst carrier service I ever met. Avoid at any cost.

Hi,

Yesterday 13-Feb-2018 around 12.15pm, i have submitted my document in Aramax Office @KOTC, Kuwait.
But till now, i am unable to track my document.
Request you to please let us know the status of the document.

Attach herewith the shipment reference. - [protected]

Regards.
Malar.
+965 [protected]

I have complain about shipment no [protected] from JollyChic in china to jeddah, it arrived to jeddah 11-11-2018 and until now i could not get it, every day i call aramex saudi arabia useless and without any new, what the solution now i waitt for a serious response email gamgom_2011@yahoo.com
Phone
[protected]

My express delivery of a small parcel is almost a month overdue!

Subject shipment was received at Aramex Riyadh at 02:28 am on April 11, 2017. After 3 days I started follwing up for the delivery of shipment. Every day customer care promised the delivery next day. So far 9 days gone, nothing happened.

Very poor service.

Please escalate the delivery for today only.

Our Account No : 4003737
Pick up from china [CaseReference:RUH/0817/39089]

request raised on 6/8/2017.

the shipment is not collected till today.

Hello, I ordered a book from amazon and it was delivered yesterday (9/16/2018)to USA New York address but they didn't send me an email that they had received it, please send to me an explanation email, address line 2:KWI 761980 with
Tracking ID 9341989697090069102659

I had received one shipment sent from Jeddah to Riyadh and it was charged SAR 168 knowing that the local rate is not exceeding 50

Hello
my parcel are hold in custom on casablanca 41 day from now, i've payed the customs fees to aramex but my parcel's still holding, everytime i call the company office they told that my order is under processing, i don't recommend you guys to deliver your order by ARAMEX, you will have a lot of problem with them
thanx

Dear,

I'm order to China but now it's very delay and I still didn't receive my shipment

Thanks,

Shimpment scheduled for supply on Saturday,
then canceld from yourside,
after fighting with your customers service i decided to collect from your office,
i went sunday 12pm but the shipment not there,
i complained in your customer service and request to speak with manager,
but he was useless

The worse Aramex operation ever ! Careless and unprofessional . Delivery in hold for 4 days for no valid reason . Order made through amazon .

this is the worst shipping experience I had in my entire life!

shipment been on hold with no reason with no responses with no at least courtesy notification or care.

Unbelievable ARAMEX!

And thumps up! to Amazon delivering product on time!

I hope I can find answers here...