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Aptive Environmental
Aptive Environmental Customer Service Phone, Email, Contacts

Aptive Environmental
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www.goaptive.com
www.goaptive.com

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1.9 30 Reviews

Aptive Environmental Complaints Summary

0 Resolved
22 Unresolved
Our verdict: Engaging with Aptive Environmental at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Aptive Environmental reviews & complaints 30

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12:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aptive Environmental May be a scam.

pest control. contract signed [protected] in my home. treatment to be performed within 20 to 60 days. Indicated first treatment the following week, notify on Sunday with date and time of service. No contact or service has been performed.

Aptive company representative Caleb Nyfeler

lic.# BU12946

email: [protected]@goaptive.com

Patricia Watson

504 Penn Ayr Rd

Camp Hill, PA 17011

[protected]

[protected]@comcast.net

Desired outcome: I would to know if the company exists. They have my charge card information.therefore, i may need to cancel my card.

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9:57 am EDT

Aptive Environmental Pest Control

Technician claimed to complete service on 7/15/22 at 3:15 pm. I was at home at this time and did not observe the technician or his vehicle at my house. I also have a ring doorbell which shows no footage of his presence and a dog that would have barked if someone had entered my yard. Company attempted to charge me for this service that I believe was not provided. I have contacted customer service and cancelled future services.

Desired outcome: No charge for unverified service on 7/15/22 and cancellation of any future service with this company.

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11:05 am EDT

Aptive Environmental Complaint

I am very frustrated with Aptive Environmental for the following reasons:

I was misled about the actual cost

The original service date was requested to be performed 2 weeks after the initial sales date of 6/15/2022

The contract was improperly dated. THE ACTUAL DATE OF TRANSACTION WAS not 6/14/2022. The contract was backdated to 6/14/2022. The front page of the Service Agreement clearly shows 6/15/2022. Is this a ploy to fraudulently invoice customers due to cancellation after the grace period?

I received an email on 6/17/2022 advising that my service date would be advising me that my service date was going to be performed on 6/20/2022. I already told the sales rep I would NOT be home

I initially sent an email prior and on 6/18/2022 I received THIS confirmation stating my email was received and someone would review it if I needed further assistance to call. Same day of this email, I did not want to wait, and upon my calling the number provided to cancel the service, subscription & have my card removed, I was told it was handled by the 1st rep she had completed my request.

I received another scheduled appointment notice on 6/18/2022 1 hour later, and AGAIN I immediately called to cancel EVERYTHING. The 2nd CSR advised my request was not fulfilled as my account was never canceled, nor placed on hold and she couldn't see any information regarding my card. I was advised ANOTHER department will follow up and ensure all will be handled. She also placed my account on hold, but couldn't confirm anything about my card.

Since no one has contacted me or performed a courtesy follow-up, I called today 6/21/2022. The option on your service was given 3 to cancel. I pressed 3 to cancel and received another csr advising someone from your office would call back, but she confirmed my service was placed on hold and stated no billing information is listed. I find that hard to believe since already this is the 3rd CSR I have spoken to and couldn't cancel.

There is no direct number to your office or the right department that I can follow up with. I have been told different information starting from the beginning of the service contract, which led me to cancel immediately.

I am keeping all our conversations logged and recorded, as nobody from Aptive Environmental has reached out to me. I expect this to be handled correctly as it should have been from the start and to be escalated.

I do not want any more pacifying emails. I am expecting either a phone call with an email as a follow-up of our conversation confirming this has been resolved and my account is officially closed and my credit card information has been deleted..

Desired outcome: Contact me telephonically my subscription has been cancelled, all my billing information has been removed and follow-up with an email.

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2:52 pm EDT

Aptive Environmental General / safety:

On Friday June 17th, 2022 at ~9:30 AM, an Aptive service vehicle driving eastbound on Route 6 in Carmel, NY was seen driving very erratically, swerving into the breakdown lane and then over the double yellow line median strip. This continued for approx'ly 1 to 2 miles... I repeatedly flashed my high-beams at which time the driver threw a cigarette butt out of the window and then ceased texting on his phone. The driver then made a left-hand turn onto John Simpson Road.

This was a very unsafe situation. Attempts were made to call Aptive to discuss with someone over the phone, but after long waits on hold, it was decided to leave this description as a complaint entry.

Desired outcome: This is an Aptive mgt issue...

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9:40 am EDT

Aptive Environmental Billing of unaprove schuleing and billing after they approved stopping and cancealing services

Received a bill for $129.00 on or around 05/10/2022 , two months after service was stop. Invoice dated for 03/01/2022 , invoice # [protected]. This service was not approved by me nor did they come by. This is the second time this company has schedule appointments when I was not home but I saw no sighs of work been done. windows still had web and dirt on them, no sigh of any wrapping print. As i talked with the I asked for all documents relating to my account, including phone conversations.

Desired outcome: not paying bill, no more calling

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HazelHHHH
Elk Grove, US
Sep 02, 2022 8:51 pm EDT

Service was done this year 2022.

This company ripped me off too. They put my account in collections for charging a $199 early termination fee. When the reps were at my home, they only spend 10-15 minutes squirting solutions outside my property and left. They charge $104 for squirting solutions on my property.

I told the rep after 3 treatments that I didn't need any more treatments because I had a second option from someone who is familiar with pests...my property didn't have a pest problem. I was honest to tell the rep that I didn't have a pest problem so their service was not needed anymore. Instead, after not paying, the company put me in collections. The owner of the company is David Royce. There is a penalty for being honest. Customers have the right to cancel anytime without a termination fee. David Royce is rich from collecting early termination fees from customers who want to cancel their service with this company even when we didn't have any pest problems.

ComplaintsBoard
I
12:23 pm EDT

Aptive Environmental Pest Control

This is an unethical and fraudulent business.

here's what happened--was going to book a re-service for mosquitoes, their rep literally just told me on the phone, that they don't treat mosquitoes anymore because they found the mosquito product they have been using is actually ineffective against mosquitoes.

lmao.

this must be a newer rep. she basically inadvertently let me know that for new customers they won't sell mosquito treatment in their package anymore. but for anyone who bought before this year, their mosquito package is "grandfathered in" (using their same ineffective product of course).

they never alerted older subscription customers like me and my neighbors, so we've been paying, a lot, $160/treatment for stuff they know doesn't work. and their intent was clearly to continue to do so as long as no one finds out. also, if you had this premium service package, you have to get a minimum of 6 services done per year. You can't back out or you have to pay a penalty of $200.

if this is not a scam/fraud, I don't know what is.

Desired outcome: this company is knowingly and willfully committing fraud. they need to be responsible for this illegal business practice.

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HazelHHHH
Elk Grove, US
Sep 02, 2022 9:03 pm EDT

We should file a class action lawsuit. Let me know.

ComplaintsBoard
E
7:36 am EDT

Aptive Environmental Pest control

These weasels sucker you in with this keep price for one application. What they don't tell you is that you are signing a contract for them to keep charging you. These people are the worst scum bags on the planet. I have to go close my bank account because these thefts keep stealing my money. Thanks for prowling on house wives you pieces of garbage.

Desired outcome: I want my money back from you con artist.

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10:09 am EST

Aptive Environmental Pest control

This company is a scam, service is shoddy. they are supposed to come monthly. That’s hit or miss. Last time they came out I wasn’t even home but i got an email syaing they treated my house. There has never been even one time when they did come out that theyl treated my whole house. Always an excuse. Spray a little here and there and go. In and out in about 5 minutes. I signed up in 7/21. My house wasn’t treated in 9/21, 10/21, 12/21, 1/22. They have me scheduled for treatment 2/22, 8/22, 2/23, 8/23, 2/24 and 8/24. It appears my monthly treatment turned to maybe every other month to every 6 months. I could do better with the spray you can buy at lowes. My major concern was all the spiders and webs that get on my back porch. Its now been 6 months since my back porch was treated. The few treatments that were done done nothing to control the spiders. Buyer beware. This company is a scam.

Desired outcome: Ive asked that they cancel my account and I revoked their right to use my credit card. I want the account canceled and to be done with this nightmare.

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11:40 am EDT

Aptive Environmental pest control

Aptive sales man came my Home and gave an offer of $99 per quarter for 4 quarters with no initial fees. I rejected the offer and then i received an email in addition I will get amazon $50 gift card, Then i registered the service and booked an appointment. The Lady came for initial service and I was surprised that she don't have any information of my contract and she charged me the regular charges which i didn't signed for. Technically i should not pay any amount. However i am received emails that my amount is due for payment and adding surcharges. Amazing part is when ever i call customer care they said some one from upper management or Billing department will call me but no one called me since 4 months. This annoys me a lot. I just want to close the account with no dues. If i didn't get any solution then i might have to go to attorney to resolve this issue.

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7:49 pm EST

Aptive Environmental Pest control

Be aware about these people. They will make promises they couldn't do. They will spray in front of your gate ( if no ones around ) and will collect payment direct to your account since we sign and was fooled in the tip of our noses. They did this to us 2X-3X already. Called customer service and talked to their manager but of no help. Wanted to sue this company.
Where will I start.

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Vic Profughi
Greenville, US
Nov 25, 2023 6:58 am EST

Being billed for a service I never ordered, not do I need it. Have called company noting this. Still appearing on my credit card bill. This is a pest control company. I already have a pest control contract which has served me for years. I definitely do not need this, n or would I ever have ordered it.

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Vic Profughi
Greenville, US
Nov 15, 2023 12:27 pm EST

Keep trying to get a refund on my credit card with N O luck.

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Joyce Standley
, US
Oct 22, 2023 9:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i live at 2600 stoneridge dr modesto ca 95355 i signed a contract in June have had 1 service no one has returned do not RETURN i cancel for no service in four months please take me off your list

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KS in SC
, US
Jun 29, 2017 12:59 pm EDT

I agree 100% with your comments. I am having the same issues in Santa Clara. They came out to my house and supposedly sprayed the next day I have ants all over the place. I called 4 times to tell them either to come out and re-spray or give me a refund and I will have someone else do it. No response, the manager will not return a call. I chatted on line to give me a number in the corp office and I got a local Aptive guy in Salt lake city. This company is a hoax. I would not have service done by them.

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Vic197
, US
Feb 23, 2017 8:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

I totally agree with you. It is horrible that a person came knocking at my front door and leaving a piece of paper checking what she supposed to do. But, all she did brushed my gutter with long handled brushed. That's it. She did it once. After she did one round I came outside and found her setting in the truck.. Omg! And it charged us. I am not satisfied with their work at all. Told my husband to cancel it.. my husband said "we can't cancel it yet because they will charge us with cancelation fee's." What a bunch of #### right there. So now, we have to wait till SEPTEMBER 2017 TO CANCEL.

Aptive Environmental Customer Reviews Overview

Aptive Environmental offers specialized pest control services for residential and commercial clients. Their approach includes customized solutions to manage and prevent common pests such as ants, roaches, spiders, and rodents. Aptive emphasizes environmentally conscious methods in their treatments, aiming to minimize the impact on the surrounding ecosystem. The company provides a detailed plan for each customer, addressing specific concerns and offering maintenance services to ensure long-term pest management.

Aptive Environmental In-depth Review

In summary, Aptive Environmental offers a comprehensive range of pest control services with a focus on eco-friendliness and customer satisfaction. Their website and customer service are designed to provide a user-friendly experience, though their pricing could benefit from greater transparency. Below is a detailed review based on various aspects of their service.

Company Overview

Aptive Environmental is a relatively new player in the pest control industry, focusing on providing environmentally responsible solutions to pest problems. They offer a variety of services designed to manage and prevent pests in both residential and commercial settings. The company operates in many areas, but it is best to check their website or contact them directly to confirm service availability in your location.

First Impressions

  1. Website Usability: The Aptive Environmental website is easy to navigate, with clear sections and information about their services.
  2. Initial Contact: Reaching out to Aptive is straightforward via phone or online forms, and their customer service team is generally prompt in responding to inquiries.
  3. Scheduling and Availability: Scheduling a service can be done with ease, and they seem to be quite accommodating with appointment times.

Pest Control Services

  1. Range of Services: Aptive offers a broad spectrum of pest control solutions, including prevention, extermination, and maintenance services.
  2. Types of Pests Covered: They deal with a wide range of pests, such as ants, roaches, spiders, and rodents, among others.
  3. Eco-Friendliness and Sustainability: Aptive emphasizes environmentally friendly practices, aiming to reduce the ecological impact of their pest control methods.

Customer Service

  1. Responsiveness: Customer service is responsive, with representatives usually providing timely assistance.
  2. Professionalism: The staff is professional, often receiving praise for their courteous and respectful demeanor.
  3. Knowledge and Expertise: Technicians are knowledgeable and trained in the latest pest control techniques.

Pricing and Value

  1. Cost Transparency: While Aptive provides general pricing, some customers may find the need for more detailed cost breakdowns.
  2. Service Plans and Packages: They offer various service plans tailored to different needs, which can be a cost-effective option for regular maintenance.
  3. Money-Back Guarantee and Warranties: Aptive has a satisfaction guarantee, offering to return and re-service the property at no extra cost if pests return.

Treatment Effectiveness

  1. Initial Results: Many customers report seeing a significant reduction in pest activity shortly after the initial treatment.
  2. Long-Term Efficacy: Long-term results vary, but Aptive's ongoing service plans help in maintaining a pest-free environment.
  3. Follow-up Services: Follow-up services are available to ensure that pest issues are thoroughly addressed.

Safety Measures

  1. Chemicals and Methods Used: Aptive uses chemicals that are registered with the Environmental Protection Agency (EPA), focusing on safety and effectiveness.
  2. Child and Pet Safety: The safety of children and pets is a priority, with treatments designed to minimize risk.
  3. Compliance with Regulations: Aptive complies with all local and federal regulations regarding pest control practices.

Customer Reviews and Testimonials

  1. Positive Feedback: Many customers appreciate the eco-friendly approach and the professionalism of the technicians.
  2. Criticisms and Complaints: Some customers have expressed dissatisfaction with the effectiveness of treatments over time or with customer service.
  3. Overall Satisfaction Rating: The overall satisfaction rating is generally positive, with many customers willing to recommend Aptive to others.

Additional Features

  1. Online Account Management: Customers can manage their accounts online, making it convenient to schedule services and view treatment history.
  2. Educational Resources: Aptive provides educational resources to help customers understand and prevent pest issues.
  3. Community Involvement: The company is involved in community initiatives, though specific details may vary by location.

Comparison with Competitors

  1. Market Position: Aptive is growing rapidly and is becoming a well-known name in the pest control industry.
  2. Unique Selling Propositions: Their commitment to eco-friendly solutions and customer education sets them apart from some competitors.

Final Verdict

  1. Pros and Cons: Pros include eco-friendly practices and good customer service; cons may include pricing transparency and mixed reviews on long-term treatment effectiveness.
  2. Recommendations: Aptive is recommended for those looking for environmentally conscious pest control solutions with professional service.
  3. Overall Rating: While there is room for improvement in some areas, Aptive Environmental receives a generally positive rating for their services.
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3. Writing the title: Summarize the main issue with Aptive Environmental in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Aptive Environmental, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, etc.
5. Attaching supporting documents: Attach any relevant supporting documents but avoid including sensitive personal data.
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Contact Aptive Environmental customer service

Phone numbers

+1 (801) 852-5239 +1 844-576-0177 More phone numbers

Website

www.goaptive.com

Most discussed Aptive Environmental complaints

Pest control
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(opinions to this review)

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