Applebee's
reviews and complaints

My wife and I recent visited Applebee's in Paducah, KY while passing through on vacation. The staff there was ok at best except for one guy that had a uniform on but I wouldn't say he worked there. He was obnoxiously loud and slurring unprofessional remarks to the female staff there. I'm not sure but I believe he was intoxicated at least that is how he acted.

He said something that we didn't hear to another girl who worked there that really upset her. He then had the nerve to approach our table and asked why some people get their feelings hurt. I politely asked him to leave us alone and he sarcastically said, fine. Then mumbled under his breath something along the lines of, "OH, I'm the ###."

This guy was so unprofessional and lacked personal hygiene. I'M sure he was drunk or something. At that point My wife and I left adequate money on the table and just left.

I can't believe this kind of conduct goes on in an established eatery. I would be less inclined to write a complaint at a roadside hole in the wall dive, but not a nationally recognized business.

We most likely will never travel through that part of the country again, but if we do Applebee's will not be somewhere we stop. This was several weeks ago and I don't know why, but I feel compelled to tell this story.

The guy's name was Sean or Shane. I can't even remember at this point. What I do remember is his conduct. Usually these folks will weed themselves out but not always. I do hope they get their act together and I feel sorry for whoever is forced to work with that p.o.s.

I got online and ordered my and roommates oriental salads for 2 for 20 deals.
I ordered sides plus your suppose to get a apitizer. I can't spell . Tonight they didn't even have the order at all. I was highly disappointed, this site has you go to the exact page and select the one that's yours before you order the food. So im asking for their prices where the hell was our food.. if that wasn't bad enough my roommate called me to call it in again, we're in northern California it hotter than hell. I call my phone is dying I told the Anthony no my phone is dying, he say ya hold on !

My phone starts beeping I hand up tell my roommate just order 2 salads with the sauce don't order anything else. He's disabled and so am I then they not only screw up once from not having the order but, they have the worst customer service tonight. I will never go again.. if the food isn't fresh I'm calling to complain and boy I'm know as the one to those who don't know me and those who do.. yes I say I earned that name!

Today, 7/29/16, I walked in for my usual Friday night shift to learn that I was taken off the schedule. When I asked why, the current shift manager refused to answer me and told me to wait for the store manager. 30 minutes later the store manager proceeds to tell me that last night a customer called the store making the claim that they had been turned away 3 weeks ago. The SM went to tell me that I wasn't named in the complaint but he had a reliable source who said it was me. I wasn't allowed to defend myself (which I shouldn't have had to because I did nothing wrong). I was also informed that corporate would conclude their investigation Tuesday. When I reminded the SM that my last day (because I'm going to law school) is Wednesday, he simply shrugged. I then walked out.

Good Morning,

Before I composed any email. Before I posted on any blog. Before I contacted the BBB or the Department of Consumer Affairs, I looked up the definition of Defamation. This is what I found:

"Falsity -- Defamation law will only consider statements defamatory if they are, in fact, false. A true statement, no matter how harmful, is not considered defamation. In addition, because of their nature, statements of opinion are not considered false because they are subjective to the speaker."

The statement below is true. I want the truth to come out. Below is a copy of the letter I am circulating via every medium available. Its not about money; its about integrity.

Thank you for reading this,
Kimberly Lawrence

My Horrible Applebee’s Experience

On May 21, 2016 my friend and I dined at the Applebee’s on Rivers Ave in North Charleston SC. We ate and talked among ourselves. We enjoyed our meal. I had a frozen daiquiri and she had two Long Island Iced Teas. We ordered the 2 for $25. I ate my meal there and my friend took her meal to go. The check came and it was my treat. Our total was approximately $51. I paid with my debit card and put $2 down as a tip. Bear in mind, I was treating for the meal. My friend was going to leave the tip. As soon as I sat down the $2, the bartender named "Jason" disappeared from our sight. Moments later, he returned and handed us a “Sangria”. Neither of us had ordered. So initially, we were taken back but thankful. His exact words to us were, “Here ya go! I made it extra crappy for you”.

In his absence, while he was making the "drink", my friend had already picked up my $2 and replaced it with $10. Thus, we left more than a 15% tip. We were on our way out, bill paid, proper tip left; when he slide the free drink to us. We shared the free drink. The other bartender named "John" came in front of us and wiped the counter. He addressed my friend and I saying, “he didn’t have to do that”. We thought he was referring to the free drink, in general. It was not until about ten hours later that we fully grasped what had happened. We had been poisoned.

On May 22, 2016 at approximately 6:30/7pm, my stomach was in knots. Suddenly, I could not get comfortable. Moments later I found myself running to my bathroom. I could hardly get my pants down before everything that was in me, filled the commode. I was in terrible pain. I was dripping in sweat. My heart was racing. My bowels had never felt so irritated. I was not able to do anything that required me leaving the bathroom. I was not able to feed my kids or put them to bed. I defecated for over eight hours with no relief. I did not sleep that night. I attempted to call my friend but she did not answer.

It was not until Monday morning when we spoke to each other. Much to our surprise. She had suffered the exact same symptoms, at the exact same time. That’s when hindsight kicked in and we realized exactly what "Jason" meant when he told us the drink was “extra crappy”. Now we knew why "John" said, "he didn't have to do that". Suddenly, it all made sense. Jason the bartender saw the $2 and assumed that we had short changed him. He then went and put either a stool softener or laxative in the free drink.

I Immediately contacted the Applebee’s manager who not only did not believe us, he didn’t even do an incident report. I had to research a phone number for Apple Gold, Applebee’s corporate office. We gave our statement to Paul Wasylkevych and was told someone would be in touch with me. That same day, "Monica", an insurance adjuster from Zurich did contact us. Again, we gave our statements. We were told an investigation would be conducted. We trusted that the truth would prevail but after 30 consecutive days and two different insurance adjusters (Monica was taken off our case and reassigned to Henry Dioh), we were told the event we were speaking of... never happened. We were told that the verbatim conversation we had with "Jason" and "John" never happened. We were told we had no proof. Then, the insurance adjuster offered me $300 to drop it.

In no uncertain terms, I told the insurance agent what he could do with the $300. I made it very clear to all parties involved that I will never let it go until the truth comes out. I will tell everyone what happened to us. I will post this story on every blog and every social media website. I will not rest until justice is served. At this point, it’s no longer about the money. It’s about morals, ethics, and integrity which apparently are not requirements to work at Applebee’s.

I conducted my own research and was able to determine that the bartender named "Jason" is a fairly new employee. Given the ease he was able to poison us, it’s highly unlikely that this was his first time. Also, I believe we were targeted for our skin color. Thus making this attack racially motivated. I am hoping that someone else had the same experience at the Applebee’s on Rivers Ave. Again, the symptoms will not start immediately. If you or someone you know can relate to this story. Please contact me at [protected]@yahoo.com

Thank you!

6/4/26 at roughly 10pm, i went to the Applebee's in Crestview, Florida with a party of 5 as we do 2 nights every week. we wait awhile for a server, when instead, the manager approaches the table and says that one of the servers complained that an offensive message was left on one of our receipts after a visit 2 weeks prior. This however, was untrue. It's likely that she was offended that a few of us refused to leave a tip for her bad attitude and unethical behavior. The manager said he didn't want our service, and threatened to remove us. Well, I don't exactly intend to return, so I guess they get what they want.

On December 26, 2015, my husband and I arrived at the restaurant and were informed there were no booths available. We gave our name and told the seater we would be in the bar and were made aware they have no buzzer system to let us know when the booth would be available. However, they assured us they would come to the bar and get us when the booth was available. After about an hour, and after noticing they were seating people in booths that had arrived after us, we asked if they had forgot about us. They said yes and were very sorry but gave us the next available booth. Mistakes happen so we did not make a big deal of this. Then on December 29, 2015 the same thing happened. We asked for a manager who informed us they had come to the bar and could not find us. We were sitting there waiting and the seater never asked us our name. The manager had to ask the bartender who was complaining because the manager never asked us our name. The manager said they were sorry and shared they need a buzzer system. Then again tonight the same thing happened. We asked the bar tender to notify the manager. The manager walked right past us in the bar and was asking people in the reception area and they were shaking their heads no. Then the manager again walked right past us in the bar and never asked the bartender who wanted to talk to her. My husband went to the seater and they were sorry and gave us the next available booth. The manager came to our table twice to ask if the food was good but never once acknowledged our complaint. One time is no big deal. It should not happen twice. I think there is a pattern/trend identified when it happens a third time. Is it because we are over 60 years old? Is it because we went to the bar? Whatever the reason I don't want to go back.

Went to Applebeesn9088 Mansfield rd Shreveport, La 71118 me and a friend for girls night out it was along day for the two of us the closes place was this location bad choice waited about 30 minutes for a glass of water and we got two margaritas we asked for the strawberry flavor after it cale out it didn't have the flavor of strawberry at all told server but its like she didn't care all she said she saw her put that flavor in but we kept telling her it wasn't right but she didn't do anything to fix the problem our ticket came out and it had those two drinks on it I as to see a manager a little later she came out and said it looks like strawberry was in it and tryed to explain but they still made us pay for the drinks I mean this Applebees is horrible I work at Lowes across the street and we use to come there all the time but stop because our lunch is an hour and it takes that long to get our food this Applebees has lost alot of business from us to go there for a girls night out I told my friend we shouldn't go there but she wanted to Im surprise this locatiom isn't close it's getting worser than ever please all me about this problem.

My 16 year old daughter was hired for her 1st job at the end of July at the Applebees's in Mesa & Southern.The job description was a Hostess .She was told at orientation she would greet customers, clear tables, check both rest rooms, serve food, , and seat customers..In August she was told by one of her managers(Wendy) that she had to clean both restrooms{ Toilets included).i forbid her to ever do that again and stated if asked to advise mananagement that was not her job function.On 10/23/15 she was scheduled to work 4:30 Pm -11:00 PM The General Manager Bruno Baez refused to let my daughter leavd kept a 16 year only where liquor is sold till 12::15 AM On 10/24/15 Felicia was told by Bruno Baez to clean bath rooms and she refused, and was told to leave, I will not have my daughter be harrased any longer, ..Already contacted their Corp Office and board of Health and have gone no where.I don't have to tell u response from AZ labor board provided..

To keep it short and simple I was diagnosed with FOOD POISONING after eating at this place. I went on a Sunday afternoon and it was EMPTY. Their food was spoiled and they still served it to me. This could be potentially dangerous if a kid or the elders eat it. Called the restaurant to speak to the manager and they said NO. Lady on the phone never gave me her name, she was extremely rude and never actually asked what I ordered or apologized. She ended hanging up the phone on my face. Be aware this place is disgusting.

two guy bartenders; first off Judge, me and my friend Girl sit down and order a drink we place our order and he act like he didn't want to take it he was extremely rude he brought us the wrong order .I Observed him taking cash from a female waiter.Curtis he is a thief I saw him making drinks at the bar passing them off two waiters collecting cash putting in his back pocket I complain to management, she told him to make me a drink sorry for your inconvenience. Later that night my 42 dollars I spend was charged 57 dollars. I called Applebee's, they said at the bar they auto tip. I tipped 6 in cash and and 15 credit I'm pissed 21 dollar tip 42 dollar tab. This is why they are going down fast Erbody making $$$ except the owners.

I order wings from Applebees in Dublin, Ga. They were awful and I return them back to Applebees. The manager assured us that they would cook us some fresh wings and that they would be double fried as requested. When we got home my husband and I could tell that the wings had not been double fried but instead they used the same wings we brought back and heated them up and added a few more to the bunch. We were so disappointed! that the manager would allow this and think we wouldn't notice what she had done. This could of cause us to have stomach cramps or some kind of sickness after all the wings were a day old. Me and my husband are done with Applebees, they don't aimed to please their customers but took the messy way out.

Called for take out. Restaurant was empty upon arriving, 2 people at bar other than that no one else there, parking lot had a few cars. Bartender (female) looked haggard and out of it. Went back to get food. I did tip her but I am not sure why. Upon arriving home food was a mess. Burger had cheese slapped on the corner of it only like they didn't have a whole slice. lettuce, tomatoes looked like they had come out of the trash, fries cold and undercooked. It was a disaster and inedible. Now I know why no one was there, its a shame it has only been there about 1 year. Need to clean up your staff and your food or you wont be there much longer.

Today 11/22/14 myself and 21 family members went to Applebees for dinner.after a 30 minute wait we were seated.After summoning out waitress we waited 25 more minutes to get her to take our orders.we asked for water and drinks immediately.After 1hour and 10 minutes we got our drinks I never received a drink after telling her 4 times that I wanted something.Then our appetizers came and we asked for silverware 3times.My husband and I then needed to take our food to go because it had been 2 hours and had to go to work.Upon arriving at home my bourbon chicken with shrimp ended up with 3shrimp on a plain grilled chicken breast.I will likely never go to an Applebee's again.

Used to go to this applebees alot haven't been there for about 6 months, anyway went there last night for dinner and the service was slow tables were dirty tthe food we ordered was wrong...we wanted the bourbon steak but we got the 7oz sirloin my steak was suppose to be well done sent it back 2 times and still wasn't done ...my husbands was suppose to be medium and was rare sent it back also and he still didn't eat it due to being under cooked..we refused to send the food back again...they didnt apologize for giving us the wrong food but changed the price to coincide. With what they brought us...the only hood thing about the whole meal was the won ton tacos and our drinks...it was very upsetting to see a place we use to love to go to have such bad service and food...very depressing wont be going back at least to that one...we will try another store maybe but not anytime soon...

I’ve always been slightly unimpressed with the Apple Valley location and prefer to go to the Lakeville location, but after this past Saturday I will not return to the Apple Valley Apple Bees. When we walked in the host was about to suggest a high top table, I had two 4 year olds and a one year old with me, so when she started looking that way I quickly asked for a booth. We were walked back to the booth and sat down. I quickly remarked to her that the table was filthy as I picked up a chunk of food and threw it to the floor, nothing was ever done about this nor was I ever brought a booster or high chair for my one year old. The waiter seemed to take some time to get to us even though there were only a handful of other patrons there. I ordered a mudslide for myself, a soda for my son, a water for my daughter and a chocolate milk for my toddler. My 4 year olds were brought their drinks in the big adult cups….anyone with young children knows what a disaster that could be. No cup was provided for the toddler’s milk. And, for my second visit in a row, my mudslide had what appeared to be freezer burnt ice chunks in it. The waiter eventually made his way back to the table (he was very inattentive and seemed quite distracted, not to mention not very hospitable) and my friend brought to his attention how inappropriate it was that my 4 year olds were given such big glasses, his only excuse was that I wasn’t charged for an adult drink, I had to force him to take away my son’s drink because there were chunks floating in it! We ordered our food after about 20 minutes of being there (and for how slow it was I was less than happy it took him so long to take our order). When our food arrived my drink had been empty for some time, I was never asked if I would like another….I had to ask our waiter to bring me a soda. I had ordered the appetizer sampler (something I order every time I go), my dip was easily considered room temp and I received less than a handful of chips  My friend’s meal was supposed to have lovely vegetables with it, she got 3 zucchini and some ridiculously large slices of onions. By the time the waiter finally checked back my soda was empty…..I never did get a refill. He dropped off our check and scurried off. Over 15 minutes later he finally came back to collect payment, in which we asked to speak to a manger. He sent out the manger in training who was unable to help us and had to waste more time getting the actual manager, whom in our hour and a half at the store I hadn’t seen on the floor even once. He was polite and offered to make things more acceptable for us. The worst, for me, came after all that. I took my daughter to the restroom and the hostess (who handled my children’s crayons and menus) came in, blew her nose, and left. The manager in training came in after that to use the restroom so I filled her in on the fact that after blowing her nose the hostess failed to wash her hands. The manager in training gave me some line about how it was because she was going off line so she would wash her hands in the back and turn in her mic. Imagine my surprise when I exited the restroom and this “off line” hostess was at the front pedestal with her mic still attached! Over an hour and a half on a Saturday afternoon (not even lunch or diner rush) to get in and out. Never again will I walk into that Apple Bee’s location.

I arrived at the Quakertown Pa., Applebee's with a group of at least 12 other persons and were seated in the area towards the bar.
We waited for at least 15 minutes with no service or even acknowledging that we were there. When I left our table and approached an employee to speak with the manager he mentioned that they were only allowed to seat people and could not wait on them. Within a few minutes the manager came to our table. When I questioned him about the lack of service, he made it quite clear that we had a waitress and she will get to us when she gets to us. Eventually the waitress did come over and take our order. I am quite disappointed over the crappy attitude of the manager who is supposed to be the person running the show. If you do not want to do that type of work then find another job! I am very reluctant to visit an more Applebee's restaurants in the future - especially the one located in Quakertown Pa. I do not know the owners of this individual restaurant but if they condone the poor attitude and lack of enthusiasm exhibited by their employees then they should not be surprised when they go out of business.

The service was terrible. We got our drinks after awhile but the mamager had to come over and tell the lady that is at the door to bring our drinks. Then later we got out oinon rings ask 4 diferent people if we could get ranch dressing then the cleaning lady is the one that brought it to us she heard us ask serveral people for it. So when we got it the onion rings where cold. Then on our salad we got one with just lettuce no tomatoes or nother else. One was good. When we did finally get out steak they where good but had vegtables on the plate and we had ordered mashed potatoes. It took over a hour to finally get everything.