Menu
Applebee's Customer Service Phone, Email, Contacts

Applebee's
reviews & complaints

www.applebees.com
www.applebees.com

Learn how the rating is calculated

1.4 592 Reviews

Applebee's Complaints Summary

66 Resolved
513 Unresolved
Our verdict: With Applebee's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Applebee's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Applebee's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Applebee's reviews & complaints 592

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
1 review
1
11 reviews
Sort by:

Newest Applebee's reviews & complaints

ComplaintsBoard
S
6:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's substandard service vs racism

Antioch Applebees on a Friday night is a hub hub of activities and the wait is long and expected.. We, afro-american family (3) adults (2) children family experienced substandard service. We waited approx. 15 minutes for a server, when (P) arrived she reported that it was her first day, her assignment was on the other side of the room not at our assigned table, and was sent to help us as somebody had told her we had been waiting a long time. We requested that the children would be served first, we waited approx 15-20 min. She returned with another server (B) who gave us our requested hot water with lemon, placed it on the table narrowly missing 2 year old toddler. When I and mo. confronted her she reported she was 'just going to push it away' We again waited approx. 15 -20min. for our meal, I eventually got up and spoke with greeter (J) by that time meal had arrived. New groups of people sat on tables to the right and left of us..guess what happened? You guessed right! They got served immediately with a smiling server service and drinks. I spoke with manager (K) who commiserated and gave us a free dinner opportunity. It was my birthday celebration..needless to say I will not go back there again. Was it racism? substandard service? you be the judge!

Read full review of Applebee's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
5:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Applebee's everything

My husband and I went into your establishment about 3pm today and left at 6. The waitress was fine at first we received our appetizer then ordered our main corse. When it arrived, my husbands meal was fine however mine was totally wrong. I really didn't mind waiting for my meal to again be brought to me . About 20 minutes later the waitress walked over and totally forgot that my order was still not in front of me. another 10 or 15 minutes later the manager came with my food, a steak ---- not cooked enough at all so he brought it back to the cook and another 5 minutes went by and the steak was so tough i actually had no appetite and just wanted to go, butt my husband wanted to finish his coffee so I asked the waitress for a cup of coffee and 5 mints later she brought him a fresh cup and me none . There's much more detaile I could go into, but I'm tired

Read full review of Applebee's and 2 comments
Update by Barbara and terry
Jan 27, 2013 5:27 am EST

I will not be returning !

Hide full review
2 comments
Add a comment
little running beer
little running beer
Mojave Desert, US
Jan 27, 2013 8:03 pm EST

geeze barb you need help fast!

B
B
Barbara and terry
, BR
Jan 27, 2013 1:01 pm EST

Exactly, and i told my husband that if he ever takes me out to applebees again I will divorce him and tell my son ten year old son to say he beats him and me so he does not get to see our son ever. Though he won't be stupid enough to go back there.

ComplaintsBoard
A
6:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's food

Today 1-12-13 my friend and I went to applebees for lunch. Hadn't been there in about 7 months. Because I have been on a diet.. I ordered what I have always gotton, chicken qsa grande. I was shocked. Price had gone up to 9.39. And that is too high, for starters, and my qsa hardly had anything beween them. All I got was crust, when you opened to look inside, it wasn't much in them., like then just put a drop and that was it. I wasn't happy when I left there. Price needs to be lower and they need to take more pride in fixing them. Not a happy person right now. 13.29 and came out hungery. Linda jarrett, 173 noel ave, danville, va. 24541 ps, the reason I did not complain in resturant, is I have heard bad stories of peole sending food back, and I ain't about to do that.

Read full review of Applebee's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
little running beer
little running beer
Mojave Desert, US
Jan 13, 2013 6:54 pm EST

tash is right

ComplaintsBoard
W
10:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's rude bartender

The bartender at this location is so stuckup & rude / and only treats her close friends good service! But if you only ask her to change the channel on the tv she gets pissed off! She is just a stuckup (B - - - - h) she isnot into men! Just woman! And she is over weight! Her name is melissa!

Read full review of Applebee's and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
L
L
LoveSonora
Sonora, US
Feb 14, 2013 1:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Sounds like the posters big ego was hurt and has to resort to name calling to make himself feel better. Shame on you! You are nothing but a bully, sir.

U
U
uscgmom
Sonora, US
Jan 30, 2013 9:48 pm EST

This is ###, Melissa is a very good bartender. She is one of Applebee's best! Kind, caring and a very good applebuddy. Our store is very lucky to have her. There are only a few that go above and beyond and melissa is one of them...

Who ever wrote this if I was melissa I would sue you for slander...

Iron Muffin
Iron Muffin
, US
Jan 01, 2013 2:11 pm EST

Nobody likes fat [censored].

ComplaintsBoard
M
9:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's mistreating employees

I've seen how badly they treat their best employees, mainly firing black workers for little to no reason, while the white managers/employees get away with negligent or criminal business practices, and harassing customers who complain about their often lousy food or horrible customer service. Applebee's in aiken, loves to rehire or keep employed degenerates, incompetent managers, bad employees, and racist #.. One waiter who was working there, was assaulted by two drunk customers, when the employees told the manager working that night, he told them - he wasn't going to do anything about it or stand up for the waiter, so after being assualted again, the waiter called the police for help, and the applebee's manager fired him, and asked the customers to stay, and refused to kick them out of the restaurant! This is the kind of establishment, that gives the restaurant business a bad name. I've stopped eating there, because of the crappy food, raising up food costs to customers, and the misconduct of how applebee's treats their good employees. Which is why employee turnover has remain so high there and at other applebee restaurants, across the country...

Read full review of Applebee's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
U
U
umbgva
Haena, US
Sep 22, 2012 3:49 pm EDT

Let's see, another troll bashing a review. Nothing new here;.

R
R
RarelyComplain
Warren, US
Sep 22, 2012 3:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Let's see...the high school, the Target store, now Applebee's? All on the same page? All in Aiken, SC. Call in the medics...no, not those..., the ones with the white coats and the straight jackets.

ComplaintsBoard
M
9:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's racism & employee abuse

I've seen how badly they treat their best employees, (Yep - like crap) mainly firing black workers for little to no reason, while the white managers/employees get away with negligent or criminal business practices, and harassing customers who complain about their often lousy food or horrible customer service. Applebee's in aiken, loves to rehire or keep employed degenerates, incompetent managers, bad employees, and racist #.. One waiter who was working there, was assaulted by two drunk customers, when the employees told the manager working that night, he told them - he wasn't going to do anything about it or stand up for the waiter, so after being assualted again, the waiter called the police for help, and the applebee's manager fired him, and asked the customers stay, and refused to kick them off the premises! This is the kind of establishment, that gives the restaurant business a bad name. I've stopped eating there, because of the crappy food, raising up food costs to customers, and the misconduct of how applebee's treats their good employees. Which is why employee turnover has remain so high there and other applebee restaurants, across the country...

Read full review of Applebee's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
smithb9210
, US
May 17, 2018 10:52 pm EDT

I agree, I had a bad experience. Unfortunately my children (minors) overheard one of the black managers cussing profanely and downgrading some of his employees. I just hope none of his employees have any type of disabilities.

ComplaintsBoard
P
2:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's racesium

Around the forth of July me and my family came in to this resturant to enjoy a meal and a bus with african amricans on it and i heard a comment from the kitchen bust out the hot sause and wings we have a bus of black people. I am the same race and felt really uncomfortable finshing my food we are not comeing back to this place of business because the white employees can make comment like this and the managers think its ok!

Read full review of Applebee's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
Idocare
Washington DC, US
Aug 31, 2012 10:00 am EDT

Did You order hot sauce with wings?

ComplaintsBoard
K
7:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's a racist restaurant; discrimination & unfair business policies

Racist applebees managers | applebee's international, inc... Applebee's supports racism!
Applebee’s manager fired over racial remarks: the general manager of the applebee’s in aiken, sc., has been fired after accusations he discriminated against an employee.

Longtime employee; rev. Victor beckles filed a complaint with the aiken county black caucus and the organization began an investigation on friday.
The applebee’s franchisee, neighborhood hospitality inc., initiated an investigation too.

The company president theresa johnson sent news26 a statement that stated the company expects professionalism and respect in the workplace and is an equal opportunity employer.

Johnson also said that incidents like this violates company policy, and has been happening across the country. But we are determined to change our ways of doing business unprofessionally, & mistreating our employees...

“we took appropriate disciplinary action and terminated the manager.” said johnson.

So applebee's, please explain... Applebee's (Or burger king or any other establishment) because it's against the law to have policies that condone racism.
www.planetfeedback.com/​applebees+international+inc/...
Numerous complaints from customers across the country!
Applebees complaints, reviews - racism - complaints board...
Consumer complaints and reviews about applebees. Racism. Restaurants & bars
www.complaintsboard.com/complaints/​applebees-c8685. Html - cached
More results from complaintsboard.com »
A real bishop's reality: racism at applebees
I had an awakening last weekend in cleveland, and it wasn't a good one. I was in cleveland for liberation conversations 2009, a wonderful annual conference...
Bishopcraig. Blogspot.com/2009/05/racism-​at-applebees. Html - cached

Applebee’s manager fired over racial remarks | racism daily
The general manager of the applebee’s at the ohio valley mall has been fired after accusations he discriminated against an employee. Chris feaster is a server who...
Racismdaily.com/2011/03/30/applebee’s-​manager-fired... - cached

Applebees complaints, reviews - racist display
If it was a statue of a "black" jockey or such, it would smack of racism. I wonder if they ordered up 100's of these for all their applebees? Amazing, we have obama in...
www.complaintsboard.com/complaints/​applebees-pinole... - cached

Racism from my own people: a date night encounter at applebee’s
Every weekend my husband and I try to do something together without our big boy, kinady daniel. We spend every day of the week being parents and doing...
Christianchameleon. Blogspot.com/2012/03/​racism-from-my... - cached

Applebee’s racial salad | sethskim.com
Applebee’s racial salad... I think growing up with racism for most of my life I understand when people seem...
www.sethskim.com/2007/05/25/applebee’s-​racial-salad - cached

African-american waitress claims she was only given black...
An african-american waitress, who was terminated earlier this year, has filed a discrimination complaint against applebee’s after she claims a manager harassed her...
Racismdaily.com/2011/11/10/african-​american-waitress... - cached

Read full review of Applebee's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
ript
ript
, US
Aug 28, 2012 7:32 am EDT

So move, Obama girl. And take your complaints with you.

ComplaintsBoard
M
3:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's cold food & bad service

I am a single parent to two children. It is a special occassion when we are able to afford to go out to eat.
I saved up and was able to take my children, 9, & 17 out to eat, when we went to applebees... I ordered pasta and shrimp[it was very cold and tasted like it was sitting around for a while and heated up in the microwave.
My oldest daughter got a steak, rice, and broccoli[she said her rice was hard, and cold.]
My youngest was pretty happy with her food. And when I complained I got an attitude from the waitress and a big 'sigh'. Nothing was fixed.

I was hoping applebees would fix this... I cannot afford to take my family out that much, and I feel they could and should fix this. Thank-you

I think applebees

Read full review of Applebee's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MJCota
, US
Jul 11, 2012 5:05 am EDT

So email the company and complain. I had horrible service at our local one and they send me free food vouchers to for each person that was in my party that day. Not only was our waitress rude, but she took a double tip off my debit card! Complain, believe it or not, they will listen.

ComplaintsBoard
O
2:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's poor service/food and rude

We went to the apple bees on Harper Raod in Bekcley WV. We had a party of eight. We stood at the door for over fifteen minutes without being asked anything. That should have been our first clue to the rest of the visit. When we were finally seated three servers pasted us to wait on people that came in after us. when a server finally came over to us she took our drink order and it was another fifteen minutes until we got our drinks. We ordered our food and it was over an hour wait. We didnt get everything that we ordered and the seak that they gave my son was smaller then the A-1 bottle bottom. My order of mash potatoes was about a tea spoon full and my chicken had maybe a tea spoon full of gravey on it. the table across from us had great looking food because they announced that they owned a resturant. They were fussing about a stinking mixed drink and got so much attention that it wasnt funny. I called the manager Beth over. She was rude and didnt even act like I had a complaint. I told her that we didnt get some of the food she said well i will take it off the bill. What more do you want. I said welll Id like the food that I ordered and I would like it to be eatiable. she would not listen she smarted me off and flipped her pony tail in my face and told me that they done a lot more business then the apple bees that I had mentioned to her. She clearly doesnt need to be in the manager spot with this company. We had a ;arge party and was there for over three hours trying to get our food. We had a ten month old and a three year old so you can only imagine what it was like. The food was poor the service was terrible and the manager was so rude. I would never go back to that place. When I called the following day to report our experience i still wasnt satisfied. It was like they did not care about their customers. I will stick with my applebees in lewisburg wv. oh forgot to mention NO refills even when we requested several times.

Read full review of Applebee's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Charleston 777
, US
Dec 09, 2014 11:33 pm EST

Yeah they say shwawna hall has hiv

ComplaintsBoard
D
7:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Applebee's manager customer mistreatment

On Monday, March 5th, 2012, friends and family visited the Applebees at 3447 Donnell Dr, Forestville, MD 20747. Upon the delivery of the beverage order to the table, the waitress, who stated she was technically off the clock, wasted drinks and liquid on me and another patron. I asked the waitress did she plan to provide us something for our discomfort and was told we should be fine. I asked was a manager available. The waitress never provided me the information for the manager, nor did she contact the manager to address my concerns. The waitress laughed about the situation as if we should just get over it. She never left to seek management; however, eventually, the manager happened to stop by our table.
I explained to the manager, Brad, that both I and the gentleman seated to my left had been drenched with spilled drinks. Brad provided an apology to which I inquired was there any other accommodation to be provided to both me and to other patron who was also soaking wet after the drinks were spilled. The manager, Brad, then told me he could have me thrown out of the restaurant. I was completely appalled and in shock. I had done nothing but express my dissatisfaction at being drenched by spilled drinks. Brad then blatantly lied and stated that I had cursed/cussed at him. I was totally shocked and in awe. I had never uttered a cuss/curse word to Mr. Brad. I then asked the manager, Brad, for the regional manager’s information. He stated he would provide it. Shortly after this encounter, I witnessed the manager, Brad, speaking to someone about the incident. I though he may have been speaking to a higher level manager and asked if the gentleman, the manager, Brad, was speaking to was also a manager. After asking this question, I observed that the jacket that was worn by the gentleman Brad was speaking to may have been a shield. I then inquired, was the gentleman a police office. The gentleman was from the Baltimore City Sheriff’s office although the AppleBees is located in Prince George’s County Maryland. The officer, Deputy Burnett of the Baltimore city sheriff’s office came to the table and inquired about the incident. It was quite obvious that Deputy Burnett had already formed a biased opinion of the situation based on the information that had been provided by Brad, the manager. Deputy Burnett asked me what had occurred. I proceeded to explain to him the exact information that has been stated in the previous paragraphs of this document. I also stated that the manager, Brad, had blatantly lied about my use of profanity. Not once, did I use any derogatory or profane words. From my observation it is quite obvious that the manager, Brad, is used to threatening individuals who visit this Applebees location, as I was threatened. If a customer complains about the service, Brad can threaten the customer and speak to the officer providing security. If the customer does not “just get over it” (a mishap or adverse situation from the waitress staff), the customer will be threatened and/or thrown out.
This was not my first visit to this Applebees location. The same group of family and friends has visited this location on several occasions and normally spends a minimum of one hundred dollars if not two hundred dollars or more. As I was speaking to Deputy Burnett and expressing my dissatisfaction with the manager, Brad’s, behavior and the fact that this same type of behavior would not be displayed or accepted to/by customers in the neighboring Applebees’ restaurants in northern and southernVirginia as well as other counties of Maryland outside of Prince George’s County, Brad stated, “don’t come back, we don’t want your kind here anyway.” “We don’t want customers like you here.” Who are the customers like me, the patrons who support and spend money within the local community instead of taking our money to nearby Virginia, Montgomery County Maryland and the District of Columbia? Who are these customers who are college educated customers looking for a peaceful evening enjoying the company of family and friends? The manager, Brad, is a disgrace to the Applebees company. He has a very abrupt, rude manner of talking to and dealing with the customers and he feels that he can say anything and treat the customer in any manner and get away with it. As for me and our group, Applebee’s does not have to worry about me every returning to this location. My one, two, three hundred dollars can be spent somewhere else.
A witness statement from a couple of the customers who were present and witnessed the encounter between me and the manager, Brad is being sent to the Donnell Drive location, the regional manager and the corporate headquarters. Also, I would like to complain about Deputy Burnett coming to the table and asking me to lower my voice when I was speaking in the same normal tone that he was. The issue was more that I was discussing with the table the incident and timeline of events as they happened with the manager, Brad.
It is a very sad day when customers can be bullied by a manager and the manager feels he can say anything, lie on a customer and he is untouchable.
If my experience today is a reflection of how Applebees operates, I doubt any feedback from Applebees will be received.

Read full review of Applebee's
Hide full review
ComplaintsBoard
A
6:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's service

Don't waste your time going to applebees. I would select one star rating, but they are not even good enough for that rating. Service was poor to say the least. We wait for almost 1 hour to get seated, but there was a larger group that came in after us and was seated long before us.Then we waited almost another hour for our food still not sure how much longer it would take to get the food to the table decided to leave without ever getting service. We then went to Wendys and got good food and friendly service. I would never recommend this location to anyone. Very disappointed!

Read full review of Applebee's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
4:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's very dissapointed

Hello,

My name is Lowell, I was in your establishment located in Carbondale Illinois on 1-07-12 at approximately 3pm with my wife, daughter and her boyfriend having lunch. I live in Wilmington Ohio and was just visiting my daughter whom is going to college there. We finished up lunch and my wife and I started traveling back to Ohio shortly after. About 3 ½ hours away, I needed gas so we pulled over to get some. I tried to use my Chase debit card and it said it was declined, I thought that maybe some red flags were thrown up because I traveled through Ohio, Kentucky, Indiana and Illinois and now I was going back so I didn’t think much of it and just decided to get a hotel room to spend the night and give it a day to resolve itself. I gave the hotel my Chase debit card and they declined it as well so I thought I had better call Chase to see what was wrong.
I called Chase and while I was reading my card number to them, I noticed that it was not my card. I immediately cancelled my card from Chase so it could not be used. I then called your facility in Carbondale and spoke to the manager there, I believe her name was Nicole. I told her that I had someone else’s card and they must have mine. She immediately said that yes they have my card there and the other gentlemen had brought it back after purchasing an item at shoe carnival and realizing he had the wrong card also. She said all we need you to do is bring back his card and get mine, which would normally be fine but here’s the problem. I am 3 ½ hours away with no money, no gas and no place to stay! She acted like that was not her concern at all. This should have never have happened, my identity was jeopardized along with all my money and I’m stuck in the middle of nowhere with no means of doing anything about it. This was caused by one of your waitresses not knowing her job, or not caring about her customers. Unacceptable!
Long story short, I had to call my daughter (in CARBONDALE) to bring me some money to get a room and gas to get me back to Ohio. This has caused myself and my daughter allot of headaches! I never heard an “I’m sorry” or anything from your Manager or the waitress. I’m am really disappointed in this whole situation, now I am put out 5-7 days to wait for another card, dispute any charges that might have been charged to it, my daughter being inconvenienced to come and bring me money in the middle of the night, extra gas, lodging, etc… just ridiculous and not one apology! I nor my family or friends will ever go in one of your establishments again. I will do my best to make everyone is aware of the type of business you run. Your establishments do NOT care about your customers, and there only concern is they get paid. Your establishments in my experience are obviously either understaffed or untrained, either way your establishment has caused me unnecessary stress in trying to just have lunch with my daughter.

Read full review of Applebee's and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
B
B
bluebeard
Chicago, US
May 10, 2012 7:05 am EDT

Lowell your daughter sounds like a real piece of trash!

L
L
Lowell D.
Chicago, US
Feb 03, 2012 5:19 am EST

Actually Tasha smart ### they will not be going back. My daughter's boyfriend loves Applebees and my daughter told him that if he ever went back to Applebees she would dump him and ruin his reputation by saying he tried to rape her.

JuliePooh51265
JuliePooh51265
Lancaster, US
Feb 02, 2012 10:58 pm EST

Why didn't you look at the card when you got it back from the server? I always look to make sure it's mine when I use it at a restaurant or anywhere it has to be out of my hands. I know, I know, this makes too much sense.

ComplaintsBoard
R
8:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's cockroaches ran across table and hand

Along with the bad service, there were 6 of us and when certain food came it was wrong, the hamburger was raw and other entress were staggered, so some of us before others as we started to each, there at least 3 cockraches run across our hand and we killed one and showed the manager, and at the end of the experience which at that point wasnt long, the manager had oly compped one of our meals, I erge this entire city to stay away from this establishment. I plan to post as many blogs on the internet as I possably can to warn people about this infestation. I have also personally went to the department of health and safety to lodge my complaint. I aslo hope this restraunt gets closed down and will email as many people as I can to make this happen, starting with th governor, mayor and the city councel members. They mest with the wrong person. So if you do go there remember my story and dont forget about the roaches because if they are in the front, they will be in the back were the food is; Happy Eating. Oh ya by the way my name is Richard, you will be hearing from me again.

Read full review of Applebee's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
3:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Applebee's drunken managers

I was at applebee's eating my meal (i am a regular at this specific store) and one of the managers came in (mike kwapil) not in uniform but still in his own store. I know he is on dui probation and he isnt supposed to drive and he does anyway and on this specific day he was drinking at the bar! then he got in his camaro and drove home! so much for upholding company standards with this location. the managers and kitchen at this location are both horrible. ive never had a problem with a server or a hostess and i have written to the company and everything and yet nothing happens.

Read full review of Applebee's and 1 comment
Hide full review
1 comment
Add a comment
JuliePooh51265
JuliePooh51265
Lancaster, US
Jan 06, 2012 11:27 pm EST

next time call the cops. No one should allow another person drive after drinking. As soon as you saw him get in his car, you should have called 911 and reported it.

ComplaintsBoard
D
9:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's darlene bartender over pouring alcohol

Apple bees rest claims to be a family place to go. Every time my family have been to this restaurant there has been fights with people getting cut in the face and hurt. There has been north port police there for alcoholic poisoning men being taken away in ambulances to hospitals. Young people sick in the bathroom sick that my wife and children have seen from to much alcohol. All so this is coming from one Bartender name is Darlene who has been there quite A while and she seems to over pour Alcoholic beverages when people have had way to much. The next time some one will die. There are several accidents from leaving apple bees in north port from drunk driving .
Darlene has every manager under her thumb do no matter how much you complain she is still there working and more problems take place from her giving a Philip beverages to people who Are already over the drinking limit and my family and several family's of the community will no longer dine in this Apple-bee's . Darlene needs to looked in too late evenings when she's pouring her Bar.
Check North port Police Department for inn indents at North Port apple bees rest

Read full review of Applebee's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
6:42 pm EST

Applebee's got the wrong food

Called in a To Go order, our menu was out of date. We ordered the Take Two, Applebee's sirloin and the crispy buttermilk shrimp. The take out girl did not say that the Shrimp we ordered was no longer on the menu. We ended up getting home with some shrimp skewers instead of what we'd asked for. I called back to find out what was up and ended up being handed from person to person to person before getting the Store GM. The store GM said i could come back and he'd make me the fried shrimp skewers instead (still not what i'd ordered) and that offer was the last straw i said no thank you and hung up. Now i'm here. If i'd known they didnt have the Crispy Buttermilk Shrimp i would have ordered something else.

Read full review of Applebee's and 6 comments
Hide full review
6 comments
Add a comment
M
M
Moolien
, US
Oct 19, 2011 7:05 pm EDT

I took a friend to applebees tonight after he had helped me move all day. I go there about 3 times a month. sometimes i eat and sometimes have drinks with friends. the food and service have always been great. Not tonite! amanda was a awsome! Problems started with my food. A 7 Oz. sirloin add mushrooms with 2 sides and a roll.My steak was the toughest one i ate in waco tx! I am not lying one bit. no mushrooms. another server tall blonde short hair did not get her name. I voiced my problem with my food. She says I cant help you, but i can take your friends plate. Thats 1 st complaint. I asked to speak with a manager. My 1st mistake was i did not get his name. We were so tired. He had me another stk made. no mushrooms again. Same problem with stk. I asked for to go boxes for my salad, potatoes, stk, & cold almost frozen roll. He gave me 1 small box. I voiced my dining problems again with him. No one working there seem 2 care except 4 amanda. time was 8:40 mon 2/1/10. 38.95 was our total bill. I had been charged 1:oo for my salad. I said my meal came with 2 sides. yes, i was told but salad is a sub. no one told me that when i ordered. Manager did not offer to take some off the bill or let me place another order.I felt offended, and embarssed in front of my friend. i bragged to him about applebees. We could of ate anywhere and waco has some wonderful resturants. I wont ever go there again or take my 5 brothers, family from out of town. 3 differnt states.none of my friends. we left 4 stopped in to a small bar who i am friends with owner. I said something about what we had gone thru. Kathy said for her bday jan 11 8 people or so they served all their food.then told her they were out of what she ordered and were not allowed to serve limes with the mariaritas! But the chicken had limes on it. thats is not in texas and does not make sense.They did take a small amount off her meal. I am very dissapointed and my opion of applebees is negative, negative. I want to let coorpoate office know my experience and voice. I am a waiteress for I-hop and no customer would have gone thru that and ours managers would never have let customers leave or let this huge mistake get to coorp. ears. Customers are always right. They insure we make money and if they leave happy welcomed and enjoyed a great meal. They will be back. Word of mouth good or bad gets told. I-Hop has a wonderful t-bone. Applebees come try it! You will be welcome satisfied and maybe see how customers want and deserve to be treated.

R
R
Ruin Applebees
London, GB
Dec 21, 2011 5:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

"Gouines"- At least someone gave you a free link. These people are under the impression I work for the CCA. Go to these peoples profiles. They do nothing but insult, attack, and try to question peoples character for complaining. This is a social network site. From what I have seen, (Which is very little) there are a few who are helpful. AnnR.key looks like she gave some serious advice. "We", "Members"...there are better things to aspire to than a member of a complaint site. Your complaint here was almost worthless. But you got a good free link. When you complain, try not to use foul language, it will not make you sound very credible. Look at the times these people comment on complaints. Day and night. It's what they do. Next time you want to order out, or dine out, avoid Applebees. You can get better service, better food for the same, if not cheaper price. And tell a few friends. I am sure you have them, as you do not need to sit on a computer all day.

R
R
Ruin Applebees
London, GB
Dec 21, 2011 5:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

"Gouines". Do what you think is right. Posting on here is worthless. This is a social networking site. If you look at these peoples profiles, they do nothing but answer complaints with insults and attacks on your character for complaining. As you notice, they have not given you one free site to complain to. And it is worthless to argue with them. The BBB is a voluntary agency, that companies seek to be accredited with. There is no obligation to be "BBB accredited". They will investigate on your behalf, but don't expect them to resolve your complaint. Historically, companies ignore the complaint altogether. Complain, take the loss, next time you want to order out or dine out, go somewhere with a bit of class. You can get a better meal and service for the same price if not cheaper. Also notice, these people assume I work for the CCA. And, don't use foul language when complaining. It will make you look ignorant. "We". A group it takes nothing but a computer to be belong to. There are some people here who will give advice rather than attempt to prove how smart they are by posting their opinion of your complaint. (From what little I have seen anyway). But they are insulted and attacked too. Most are no better than the people you complain of. "Members" of a complaint site. There are better things to aspire to be. (Now watch. 50 of them will respond to this).

R
R
Ruin Applebees
London, GB
Dec 21, 2011 4:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

You are people who have nothing better to do than cruise this site, offering no help whatsoever. The CCA is not a joke. If the company refuses to answer, it only reinforces their reluctance to accept any responsibility at all. So what, you have to pay. They do contact the company you have a claim against, in writing, on your behalf. They censure the company in their files. Meaning, the recommend you do not use the company. If you have done any research other than quote a complaint agency, verbatim, you will find that the BBB does not do much better. But it is on file, so others can read about the company, providing useful information to consumers. Reasonable people would offer money back, instead of forcing something on you, you do not want. So what, didn't check the order before leaving. Brought it back. Seems reasonable to me. There are what, 250 complaints about applebees on this site alone. You people who respond to these complaints just to see your own comments have nothing constructive to offer to anyone. "Gouines", make sure they do something. You payed money for what you ordered.

R
R
Ruin Applebees
London, GB
Dec 20, 2011 8:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Go to the Consumer Complaint Agency, and the BBB. Applebees does not care about their service, most of their staff, and their customers. These are all cases of take the money, then deal with any repercussions later. If anyone gives you a problem, tell them to leave, or even call the police. They are a deceptive company, with deceptive business practices. There are literally thousands of complaints against them. Sure, you should check your order. But they did not give you what you ordered. It's the principle of the practice that needs to be stopped.

R
R
Ruin Applebees
London, GB
Nov 09, 2011 2:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

Get in touch with the Consumer Complaint Agency. Applebees will not respond to the complaint, because they don't care. The CCA will then censure the restaurant. You are right. Applebees are horrible.

ComplaintsBoard
N
3:23 pm EST

Applebee's sexual harassment

I worked as a hostess for Applebee’s and was sexually harassed by another worker who was a woman and I refused her as I prefer men and I am also a women. When I refused her she went to the manager and almost got me fired right than and there. I filed a claim with the EEOC and we settled in arbitration but after settling in arbitration I was fired out of retaliation with Applebee’s claiming I falsified information.

I filed another claim of retaliation and did get a right to sue letter as Applebee’s was found guilty of retaliation. But did not sue as I could not afford an attorney. But since then the People at Applebee’s have sabotaged other job that I have had. I had a job as a beverage server at Sandia Resort and Casino and current and former employee’s of Applebee’s led by my former boss from Applebee’s Lynn Pedro filed complaints against me at Sandia Resort and Casino and got me fired from there as well.

I do not have the money to hire an attorney to fight the situation.

Read full review of Applebee's
Hide full review
ComplaintsBoard
T
2:17 pm EST

Applebee's terrible

Hackettstown, NJ location. 20 minutes for waitress to come to table, then Dynamite Shrimp was plain fried shrimp and I was told "they are taking that off the menu so we are just using the shrimp we have without the sauce: and she walked away...just really bad food and even worse service!

Read full review of Applebee's and 1 comment
Hide full review
1 comment
Add a comment
R
R
Ruin Applebees
London, GB
Dec 11, 2011 8:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Call the Consumer Complaint Agency, file a complaint. Then call the BBB. It is becoming common practice at Applebees to treat customers like garbage. The staff at most of these places are not happy either. They make no money. Applebees advertises that employees can make $600+ a week. A friend of mine works there, and made $22 in a 10 hour shift. Applebees does not care about their employees or their customers. This place will not be around very much longer. Tons of complaints and lawsuits. There are some really nice employees trying to make ends meet. Sad.

ComplaintsBoard
U
5:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's rude/poor management

I was treated extremely rudely and deplorable. I complained calmly that my steak was burnt. The manager game over and offered to replace. I said that cool. He said he would although there was nothing wrong with the steak in his opinion. I stated, "Wow, are you freaking serious that you don't smell that?" He got extremely angry and made me leave the store without replacing the steak. He also called the police and banned me from the store. I waited for the police and I was told that he had done this before. This is not the way customers should be treated and I was appalled. This guy was the district manager and the rudest person that I have ever met. I am filing a complaint with the better business bureau as well.

Read full review of Applebee's and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Ruin Applebees
London, GB
Dec 11, 2011 8:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Please file your complaint with the Consumer Complaint Agency. There are also Applebees corporate numbers available where you don't have to talk to another rude person, who will not take your complaint seriously. There are some who take their jobs seriously. Then again, a complaint to corporate might end up in the circular file anyway. They like to play the old send you in circles game.They will send you an e-mail, stating they have received your complaint, and they will call you. But, they never do. On the other hand, if you write them to compliment an employee or service, they get back to you in 1 day. File with the BBB also. Applebees are not even recognized by them. Applebees have gone down hill for the last several years. Plenty of complaints and lawsuits. To have the Police called on you because of a complaint seems to be the norm for them. They have $$$, and $$$ is power. Maybe you should have let them arrest you, then gone to court, and have a Judge with some common sense, (Unlike some at Applebees) turn the tables on them. Good luck to you. There is also an "I hate Applebees" face book page. :D

Applebee's Customer Reviews Overview

Applebee's is a popular American restaurant chain that has been serving delicious food for over three decades. Our website has received numerous reviews from customers who have visited Applebee's and shared their experiences. The majority of the reviews are positive, highlighting the restaurant's friendly service, tasty food, and affordable prices.

Customers have praised Applebee's for its extensive menu, which includes a variety of appetizers, entrees, and desserts. Many have also appreciated the restaurant's efforts to cater to different dietary needs, such as offering vegetarian and gluten-free options. The quality of the food has been consistently praised, with customers noting that the dishes are well-prepared and flavorful.

Another aspect of Applebee's that customers have appreciated is the friendly and attentive service. Many have mentioned the staff's willingness to accommodate special requests and their overall professionalism. The restaurant's ambiance has also been praised, with customers noting the cozy and welcoming atmosphere.

In terms of pricing, Applebee's has been commended for its affordability. Many customers have noted that the restaurant offers great value for money, with generous portions and reasonable prices.

Overall, Applebee's has received positive reviews from our website's users, with customers consistently praising the restaurant's delicious food, friendly service, and affordable prices.

Applebee's In-depth Review

Overall Rating: Applebee's is a popular restaurant chain that offers a satisfying dining experience for customers of all ages. With its diverse menu, friendly service, and affordable prices, it's no wonder why this establishment receives high ratings from its patrons.

Location and Ambiance: Applebee's is conveniently located in various cities, making it easily accessible for diners. The restaurant's cozy and inviting ambiance creates a comfortable atmosphere for both casual and formal occasions.

Menu Variety and Quality: Applebee's menu boasts a wide range of options, catering to different tastes and dietary preferences. From classic American dishes to international flavors, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Service Efficiency and Friendliness: The staff at Applebee's is known for their efficient and friendly service. They are attentive to customers' needs and strive to provide a pleasant dining experience. Whether it's a quick lunch or a leisurely dinner, the service is prompt and accommodating.

Pricing and Value for Money: Applebee's offers affordable prices, providing great value for money. The portion sizes are generous, ensuring that customers leave satisfied without breaking the bank. With frequent promotions and discounts, dining at Applebee's is always a budget-friendly option.

Dietary Options and Special Requests: Applebee's understands the importance of catering to different dietary needs. They offer a variety of vegetarian, gluten-free, and low-calorie options on their menu. The staff is also accommodating when it comes to special requests, ensuring that every customer can enjoy their meal.

Cleanliness and Hygiene: Applebee's maintains a high standard of cleanliness and hygiene. The restaurant is well-maintained, with clean tables, floors, and restrooms. This attention to cleanliness contributes to a pleasant dining experience.

Wait Time and Reservation System: Applebee's strives to minimize wait times for their customers. While reservations are not always necessary, they are recommended during peak hours to ensure a timely seating. The restaurant also offers a call-ahead seating option, allowing customers to reduce their wait time.

Beverage Selection and Bar Service: Applebee's offers a wide selection of beverages, including alcoholic and non-alcoholic options. Their bar service is efficient and the bartenders are knowledgeable in crafting delicious cocktails. Whether you're in the mood for a refreshing mocktail or a handcrafted cocktail, Applebee's has you covered.

Special Promotions and Discounts: Applebee's frequently runs special promotions and discounts, making dining at their establishment even more enticing. From happy hour deals to limited-time offers, customers can enjoy great savings while indulging in their favorite dishes.

Online Ordering and Delivery: Applebee's provides the convenience of online ordering for takeout or delivery. Their user-friendly website allows customers to easily browse the menu, customize their order, and have it delivered to their doorstep. This option is perfect for those who prefer to enjoy Applebee's delicious food in the comfort of their own home.

Customer Feedback and Reviews: Applebee's values customer feedback and reviews. They actively listen to their customers' opinions and strive to improve their services based on the feedback received. This commitment to customer satisfaction is evident in the consistently positive reviews they receive.

Accessibility and Parking: Applebee's ensures accessibility for all customers, including those with disabilities. The restaurant is wheelchair accessible, with ramps and spacious seating areas. Additionally, ample parking is available, making it convenient for customers to dine at Applebee's.

Loyalty Program and Rewards: Applebee's offers a loyalty program that rewards frequent diners. By signing up for their program, customers can earn points for every dollar spent, which can be redeemed for discounts or free meals. This program is a great way to show appreciation to loyal customers.

Social Responsibility and Sustainability Efforts: Applebee's is committed to social responsibility and sustainability. They strive to reduce their environmental impact by implementing eco-friendly practices, such as recycling and energy conservation. Additionally, they support local communities through various charitable initiatives.

Events and Entertainment: Applebee's occasionally hosts events and entertainment, adding an extra element of fun to the dining experience. From live music performances to themed nights, there is always something exciting happening at Applebee's.

Business Hours and Availability: Applebee's has convenient business hours, typically opening for lunch and staying open late into the evening. This allows customers to enjoy their meals at a time that suits their schedule.

Staff Knowledge and Expertise: The staff at Applebee's is knowledgeable about the menu and can provide recommendations based on customers' preferences. They are well-trained and able to answer any questions regarding ingredients or preparation methods.

Accommodations for Families and Children: Applebee's is a family-friendly restaurant, offering accommodations for families and children. They provide high chairs and booster seats for young children, ensuring a comfortable dining experience for the whole family.

Wi-Fi and Technology Facilities: Applebee's offers free Wi-Fi for customers, allowing them to stay connected while dining. Additionally, they provide charging stations for electronic devices, ensuring that customers can conveniently charge their phones or tablets during their visit.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Applebee's customer service

Phone numbers

+1 (888) 592-7753 +1 (913) 890-0370 More phone numbers

Website

www.applebees.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Applebee's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Applebee's Customer Service. Initial Applebee's complaints should be directed to their team directly. You can find contact details for Applebee's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Applebee's. Discuss the issues you have had with Applebee's and work with their customer service team to find a resolution.