Complaint Rating:

Company information:
California
United States

I have been an Apple uses for about 6 yrs. I have purchased several iPods both for myself and family and friends, and used the iTunes store for most of my music. Recently my bank sent me notices that I was overdrawn, this was a shock as I had not spent any money from my account. I received a list of charges that included over 150.00 in downloaded music from the iTunes store. I have never purchased such a large quantity of music at anytime. Since I had no receipts from iTunes regarding the purchases I contacted the bank and faxed them volumes of paper regarding the problem. I contacted Apple and got nowhere via e-mail. I called and spoke with a nice man who forwarded my complaint to someone else. The e-mail I received said too bad. They said they were not responsible for any illegal account access and I was just out the money and the music. The music is a genre I don't like so why would I want it in the first place. The apple website says it's secure, but obviously it is not. I have contacted family and friends and encouraged them to change their passwords and remove their personal info from their iTunes account. I also suggested they purchase their music from someone reputable like Amazon who stands behind their products. I will not purchase my music in the future from Apple as they don't care about their customers.

The small amount of money to them is huge to me as I am currently un-employed. Now they will lose customers and future purchases that will amount to far more than the 15o.oo plus that they should have reimbursed me.

BEWARE don't use i Tunes it is not safe!