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4.5 2138 Reviews

AOL Complaints Summary

21 Resolved
285 Unresolved
Our verdict: If considering services from AOL with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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9:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AOL I want to close 2 aol e-mail accounts and have been told by aol that I cannot

I called aol 800-827-6364 on 05/28/18 to request my 2 accounts be closed. I was told the system was down and to try the next day. I called 05/29/18 and was told by a representative that I would have to accept the oath terms of agreement first. I told her I wanted to cancel my aol accounts because of the oath agreement. She then said I would just have to explore the options myself to figure out how to close the account. I asked to speak to her supervisor. Her supervisor "nathan" said the system was down and it would be sometime in june (though he did not know when) before there was an application to close accounts. When I asked to speak to his supervisor, he claimed there was no one above him. How can they legally keep my from closing my accounts? I want these closed immediately. The oath agreement is a total invasion of privacy and allows anyone full access to all my information, whether it is on aol or not.

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5:56 pm EST

AOL aol

AOL's stories and articles have become so vile that in good conscience I can no longer be a customer after 17 years. They should be thoroughly ashamed of themselves. All they do is perpetuate negative sensationalism that only leads to further dissension -- the opposite of what this country needs today. Goodbye AOL, and if you don't straighten up, may the world see your gossip and anti conservative rhetoric for what it is... garbage.

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7:01 am EST

AOL Email

I am a Verizon customer who was offloaded to AOL when Vwerizon ended email services. Kept my Verizon email address, and the switch was not too hard, although the AOL email set up is not as good.

Today, suddenly, I can only access the AOL home and news page on my PC, and if I go to sign in, or type in the address to go straight to email, I am brought back to the sign in page, and signing in only goes back to the AOL home and news page! Around and around ad nauseum!

Support? You're kidding, right? Chat does NOT give you chat, and asking for typical questions to be answered leaves you in a long queue o answers that are useless.

NO customer service, and NO reason to have this issue, except they want you to get out of Verizon altogether, and get an AOL email account.

NOT the way to entice me!

AOL sucked before, and they suck now!

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erbirt
, US
Apr 11, 2018 12:04 am EDT

I get comments and can write a comment HOWEVER, WHEN SOMEONE REPLIES TO A COMMENT i MADE I CAN NO LONGER ANSWER THEM, JUST A BLANK WHITE SCREEN AND HAVE WATCHED THAT WHITE SCREEN FOR SEVERAL MINUTES. Whats wrong? With your service, it is not my computer

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10:38 am EST

AOL Email security temporarily blocked, not able to change password

This message comes up when I try to change password. I need access to my mail urgently.

"We're sorry...
You do not have any account recovery options for resetting your password.

If you need help now, you can call customer service at [protected] Monday through Friday from 8:00 a.m. to 1:00 a.m. (EST), and Saturday & Sunday from 8:00 a.m. to 10:00 p.m. (EST).

To help you through the recovery process more quickly, we have generated a unique verification code for you. Please copy it down in case you are asked to provide it to your representative: 405728

Go to aol.com"

Based in South Africa, the number does not work.

Please unblock my account: user yashicasingh and allow me to change password and put in alternate email.

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2:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AOL billing for services

Discovered today that AOL has been charging my personal bank account for services attached to a person's account who has been deceased since October 2015. That individual used my bank account number and set up an account at $17.95 per month. I don't reconcile my account and the person who does thought that I had set up something and never thought to much about it. Finally asking, I informed them that I did not anything about it or what it was.

Upon calling AOL, Armondo, supervisor in an Arizona at the cancellation dept. told me that they don't do refunds, no matter what the reason. Even though he verified that I did not authorize the payments, he said AOL policy does not allow for refunds.

Think of the millions of dollars AOL is collecting from similar accounts, from $4.95 and up, mostly to seniors who don't do their own accounts.

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Update by BLW18
Jan 18, 2018 3:40 pm EST

So your okay with AOL practices of no refunds regardless! Not everyone checks their bank account, my wife of the last almost three years just thought it was something I signed up for. Should she have asked, maybe - still doesn't change the fact that AOL by its' own admission does not care whose bank account money comes from when an account is opened. Prayerfully you will never have anything taken from your account that you did not authorize!

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11:02 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

AOL - aol reporting negative articles constantly about our president Trump!

I am sick and tired of signing on to AOL seeing nothing but negative reporting about President Trump. He is our President . Your trying to undermine him and in doing so your hurting America and it's peoples. You don't care BUT WE DO! I think your actions and irresponsible reporting which is more hearsay without any real proof of well ...anything. The good...

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10:40 am EDT

AOL aol gold

I am very disappointed in aol gold. It is slow. Many features say coming soon. Why wasn't it complete before telling us we needed to upgrade? I click on an email and wait and wait for it to come in. I kept aol 9.8 for some of my information. I have been a customer since 2001. So very disappointed!
With aol 9.8 I kept receiving messages too slow, I needed a faster provider. I use google chrome now for facebook, netflix etc.

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2:56 pm EDT

AOL E-mail

For over two days now, both incoming and outgoing e-mails are sporadically not going through. I've spoken with tech support repeatedly and only gotten a run around. Being told we know there's a problem and you'll just have to wait until we fix it is not customer service. i was promised a call back within 24-48 hours with an update; needles to say, never got one. How does one actually engage with someone, anyone who can fix the problem?

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8:45 pm EDT

AOL Your news

To Whom it may concern,
I am really tired of seeing in the daily headlines, "So in so's wardrobe malfunction" always about a beautiful woman. Isn't there anything more interesting to report? Why don't you report about men's zippers being down? It's stupid and it makes you look silly and shallow. Please change it or tell me how to keep this worthless nonsense off my radar.
Thank you
Tired of the ### AOL Customer for over 15 years
[protected]@aol.com

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10:24 am EDT

AOL Thay won't take my money and send a bs message every day

I have 2 accounts with aol the first account is about 12 years old w/o any issues regarding credit card use. The second account is about 2 years old and I pay $4.99 each month for each account. About 2 months ago I was informed I needed to upgrade my credit info. I have obediently upgraded about 20 times and get the same results...there is an error can't update. I went to the bank to reassure everything was fine with my card and it's not my issue. I have sent emails and notes to these geniuses w/o success. Right now I am waiting and will use this BS as entertainment and to see what they are going to do. Isn't that great a tech company that can't fix their system to get paid?

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9:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AOL Email

Deleting unread email.

When I read email, I normally delete it. However, I leave it there among unread email if I have a reason to refer to it again. Also, when I go through my unread email, I often delete items that I do not want to read, but may keep others which I have read but which I do not want deleted. This worked fine until the last few days, when AOL has started deleting whole batches of email both unread and read if I have read a few of them. In the last few days I have lost hundreds of emails which I had not read but did not want to delete. If I cannot stop this deleting of unread messages, I will have to get another email service. This will be very troublesome for me and I do not want to it, but what else can I do when AOL continues to delete unread maii?

ldq1997

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8:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AOL Aol e-mail

I want to cancel my service and I'm going to the media and complaint under I get my aol e-mail back and easy to use with the click of the the button for my E-mail. Now you can call me, I have worked for the State of Illinois for 20 years and I will have an congressmen or governor contact you or send a letter.
The governor is a close friend, I don't understand you service which I've had for over ten years.

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9:21 am EDT

AOL your news

When I get on my computer to read the AOL.com news, I am disgusting. They may or may not put pertinent news on the front lines, but they are good at relaying the stupid skimpy outfits Hollywood stars are wearing. That's just one example of their junk mail. They totally release the same news over and over and even weeks later will repeat something uninteresting. I was involved in the Southwest Airline Debacle a couple weeks ago and it was a horrible experience; yet, I was amazed at the people who had not heard about it. My phone today released an alert news regarding the Delta Airline shutdown. I get on my computer and among all the headlines Delta was not mentioned. Then in small print below the headlines there was an article on it. What is up? That is more important than me hearing something silly that someone does. Wake up your news department! Darlene Oetgen

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8:21 pm EST

AOL Email

I've been a member of AOL since 1996. I've tried to cancel the service on numerous occasions due to the absurd amount of SPAM received. AOL always had more stalls than Santa Anita and the cancelation never happened. The last attempt was about three years ago and they begged me to stay at $11.00 per month instead of the $23.00 I was paying. 4 months ago I noticed that the fee was still $23.00 and never was reduced as promised.
I've spoken with several people about this situation and to a person the stories were similar. I have a new slogan for AOL; It's like the Mafia, "you can get in, but you can't get out". My only option was cancel the Credit Card that was being billed for the service...that didn't work either. I get messages when I do look at AOL that state I owe XXX.XX and they will have to cancel my service if I don't pay up! I received a call last week asking for payment. I asked them why I would I pay for a service that was free to new customers and was inferior compared to GMAIL. They offered to settle for 1/2; I countered with No, kindly go pound sand. I still have AOL.
How can you miss them when they won't go away!

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1:41 pm EST

AOL Unauthorized charges, bogus customer service

Keitha Brathwaite
8-6730 Boulevard Des Laurentides
Laval, Quebec Canada H7H 1N6
[protected]@hotmail.com
Tel: [protected]
Date: February 19th 2015.

Dear Sir/Madam, this is one of many attempts to resolve the issue of fraudulent charges to my Scotia bank Power chequing account Transit number 34272 Branch number 002 Account number 0322822. Since October 2014 when I signed up for online banking and was made aware of the unauthorized charges to my, account by AOL Canada Services or AOL Services Incorporated. Before this discovery I was totally clueless.

Below I have attached the letter I wrote and sent to their head offices.
More than once I have attempted to resolve this matter on my own with the company without a lawyer. I am “mad as hell”, that a large corporation like this will steal money from innocent, hard-working people.
Imagine I had to pay my bank to get the proof of unauthorized charges they denied existed. Since then they have been playing a game with a form or Affidavit of some sort. They promised to send it to me to reimburse my money. I haven’t received the form; they confirmed my mailing address numerous times and supposedly mailed it more than once.

I was only able to get proof of unauthorized charges from 2008 to 2014. But AOL Services Inc. has been stealing from me and my children way before 2007. I never signed any contracts with them and I don’t know how they got my account information.

Lucky for them my bank only keeps records up to 2008 to reduced system backup. From March 26th 2008 to June 24th 2010 the sum of $26.20 x 26 = $681.20, From July26th 2010 to July 24th 2012 the sum of $26.95 x 15 = $404.25, From September 26th 2011 the sum of $53.90 x 1 = $53.90, From August 24th 2012 to October 24th 2013 the sum of $30.19 x 15 = $452.85, November 25th 2013 to May 23rd 2014 the sum of $31.58 x 7 = $221.06, June 24th 2014 the sum of $63.16 x 1 = $63.16, on July 24th 2014 the sum of $94.74 was taken, on August 25th 2014 the sum of $126.32 was taken and September 24th 2014 the sum of $157.90 was taken. I put a stop payment in on October 8th 2014 and I called AOL Customer Service line that very day. Since that time I have spoken to their fraud department and faxed and mailed info they requested from me to Billing, Services and Operations department. Anyways they still owe me 8 years of funds, totaling $2, 255.41.

Now I know I am not the only victim of this scheme. Millions of people in different countries all over the world including US and Canada have been defrauded for years like me. Without using AOL services and without setting up preauthorized charges to their bank account.

This confusion had me questioning if I dealing with; a real company or a bunch of call centres set up in different countries to steal money from people’s credit cards and chequing account on-behalf of large corporations. Seeing that every department I contacted at AOL requested info from me, which I was more than willing to provide to get my money back. They keep telling me that they will send me an Affidavit form and they need me to fill out and return to them with my bank statements. Months have passed and I haven’t seen this form. Matter of fact is; I don’t even know if the form exists so I called them many times and they reassured me that it was sent. I don’t even know if the person I spoke to Rick is actually from AOL’s head office.

Everyone I talk to is more interested in collecting my personal or financial information. I already provided some bank statements, but not all, because they show reluctance to address the real issue, since 2003 they have been taking money from my account, but I only have proof from 2008 to 2014. I refuse to deal with this matter on my own anymore. Please help me in whatever way you can.

Thanking you in Advance,

Sincerely
Keitha Brathwaite

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9:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AOL Customer service

I spoke with a representative because I could not reset my password. Rhea the customer service representative did not assist me and repeated put my on hold for long periods of time. Even when she was on the line she delayed responses and it was as if I was the only person of the line. When I questioned her about why I was put on hold so long and so many times she stated it was because she couldn't assist me. I then asked to speak to her supervisor who also would not help me. I asked if there was an office or other number I could call to receive assistance and she refuse to give me any information. She spoke over me and I asked her to allow me to speak and she left the phone. After ten mins of me waiting on the line to receive assistance from her she hung up. Prior to her hanging up I called back from another phone and explained to the new rep Sahehi what the issue was with both Rhea and her supervisor. I informed him of how important it was for me to reset my password. He assisted me and was patient which I can't say for the rep and her supervisor that I spoke to prior. I don't understand why the supervisor felt it was appropriate to leave a customer on the line an then hang up. These individuals were not only unprofessional but are in the wrong field if the are unable to help people. I have bhad an aol acct for over three years and I deserve better treatment and I also believe they were a poor representation of the company. This experience was horrible and it should never happen again.

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12:59 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

AOL Email hostage

My AOL Nightmare

All I wanted to do was reset my GoDaddy password. The instructions were sent to my AOL email. I attempted to login and it prompted me to reset my password. I followed the instructions and it said that they did not have enough information on the account to reset it and I would have to call. The site also provided me with a case number.

I proceeded to call AOL and after a 15 minute conversation trying to spell my username with someone who barely spoke english they reset my password. I logged into my account and had received 9 emails (picture) about my password reset as well as advertisements. Then to my surprise ALL of my emails had been deleted from my inbox, old, sent, it was like a fresh account. I complained and asked to be transferred to the manager-the phone call ended.

I called back and after 20 minutes they picked up. A lot of "Sorry" and "That should not have happened" took place. They transferred me to the tech support department who proceeded to tell me that I had to upgrade my account to a paid version in order to get my emails restored because that was the only way I could talk to a representative. Email Hostage!

I left out a lot of the details but I am irate. I will never use AOL again, and will never recommend AOL to anyone (I haven't since the early 2000's).

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William Keyworth
, US
Aug 16, 2022 9:43 am EDT

I have had the same AOL email acct for over 22 yrs . A few hacks from jerks to use my acct to send spam were quickly rectified by English speaking agts "" . 5 days ago when logging in I get msg "UNUSUAL ACTIVITY ON ACCT " We have locked it . The Ph number I used to set up my acct in 2000 was a Landline of my business . I never changed to another number assuming it would be sold to telemarketeers " like most co's that collect Ph #'s . This number has been

unused since the person I sold my business to went bankrupt in 2016 and the Ph # was no longer working . So in the span of 3 hrs I contacted 3 agts from Asia, Romania and GOD knows where else . I was polite and did everything they asked to prove my I.D. . Including I-phone photos of my TX drivers license I've had since age 14 . I'm 72 now . they said sorry they couldn't ID me. I was frustrated at best . They said wait till Monday {this was Thurs. } that the system needed to reset" . In other words tired of fooling with you . !. So I patiently wait till Monday 2 pm . After 1 1/2 hrs with {ANDY} in Philippines who acted like my best friend . Went thru all the "hoops" again . Said sorry drivers LC. could not ID me . I had another AOL email I used for EBAY purchases . They located that and it "helped" but not quite enough . I had put in a security question yrs ago when opening acct . It was name of my School . Ok, 20 yrs ago I did not recall if it was grade/JR High/ or High School . I went with High School . Madison High . Or maybe I put complete name "JAMES MADISON HIGH " After much denial from them I gave my Class 1968 and All info on my diploma on the wall . Ok they say Congratulations . Now take each letter of school name and form a new word to make a different word . An utter assinine question . M=MIKE /A=apple/D=dog/I=eye/S-sorry/O=onion/N= Nathan . Sorry wrong ! I went off the rails and Andy finally relented and accepted my 58 yr D/L and my security Question answer . Most stupid crap ever . Then in order to turn my email back on which was frozen due to AOL lack of security not my fault ! . I must purchase a "secure email plan for $15.99 monthly ! blackmail @ its best ! Now Andy was no pal " He would not take no for an answer after no less than 10 no thnxs on the plan . Email on AOL is free !So they could freeze anyones acct and hold ransom over you till you buy this useless plan . I will never recommend AOL to a soul . I went directly to GMAIL . Hope this helps you avoid a corporate theft .

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11:51 pm EDT
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AOL Thieving money

I just had AOL pull 77 dollar off of my card. I've never had service with them in all of my life. I filed a complaint with the IC3 and I think anyone else who has a problem with them should follow suit. Outrageous! I don't even know how they got my card number. They cleaned me out of over half the money in my account that I left there for bills! My whole family hates AOL and we wouldn't order from them to save our lives.

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8:34 am EDT

AOL AOL have got to be the worst broadband company

I’m getting thoroughly fed up with the hassle of trying to cancel my AOL Broadband subscription. I have recently moved in with my girlfriend who already has O2 broadband, so the AOL service on my old (rented) flat is simply no longer required. I contacted AOL, and the cancellation instruction seemed to be accepted OK. Just to be sure, I wrote to my bank, asking them to cancel the payment at their end too. Then, when my subscription date came around, surprise surprise, the payment was taken out of my account. I initially phoned my bank, who explained that the payment to AOL is by debit card, rather than Direct Debit, which means they (the bank) can’t stop it at their end. However they did offer to put through a chargeback claim, to get the money back from AOL.

I also contacted AOL who apologised, and confirmed that my service had definitely been cancelled. Needless to say, this month the same thing has happened again. It’s only £20 but that’s really not the point – is there no way to stop these people taking money for a service they are no longer providing?!

Please AOL, get in touch with me and help stop this aggravation happening again.

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4:43 am EDT

AOL AOL stop taking my money

I’m getting thoroughly fed up with the hassle of trying to cancel my AOL Broadband subscription. I have recently moved in with my girlfriend who already has O2 broadband, so the AOL service on my old (rented) flat is simply no longer required. I contacted AOL, and the cancellation instruction seemed to be accepted OK. Just to be sure, I wrote to my bank, asking them to cancel the payment at their end too. Then, when my subscription date came around, surprise surprise, the payment was taken out of my account. I initially phoned my bank, who explained that the payment to AOL is by debit card, rather than Direct Debit, which means they (the bank) can’t stop it at their end. However they did offer to put through a chargeback claim, to get the money back from AOL. I also contacted AOL who apologised, and confirmed that my service had definitely been cancelled. Needless to say, this month the same thing has happened again. It’s only £20 but that’s really not the point – is there no way to stop these people taking money for a service they are no longer providing?! Please AOL, get in touch with me and help stop this aggravation happening again.

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AOL Customer Reviews Overview

AOL, originally known as America Online, is a web portal and online service provider. It offers a range of digital services including email (AOL Mail), news, entertainment, and finance content. Users can access a variety of online resources such as articles, video content, and forums. AOL's web portal serves as a gateway to the internet for users, providing a curated experience with a focus on connectivity and information. The company has a history of pioneering online communication with its instant messaging platform, AIM, although this service has been discontinued.

AOL In-depth Review

Website Design and User Experience: The design of AOL's website is clean and user-friendly, making it easy to navigate and find the desired information. The layout is intuitive, with a well-organized menu and clear sections for different services. The overall user experience is smooth and efficient, ensuring a pleasant browsing experience.

Range of Services and Features: AOL offers a wide range of services and features to cater to various needs. From email and news to entertainment and lifestyle, AOL provides a comprehensive suite of services. Users can access their emails, read the latest news, watch videos, and even play games, all within the AOL platform.

Content Quality and Variety: AOL delivers high-quality content across its various services. The news articles are well-written and informative, covering a wide range of topics. The entertainment section offers a diverse selection of videos, including movies, TV shows, and original content. Users can also find engaging lifestyle articles and helpful tips on various subjects.

Advertising and Promotions: While AOL does display advertisements on its website, they are not overly intrusive or disruptive to the user experience. The ads are generally relevant and seamlessly integrated into the content. AOL also occasionally offers promotions and deals, providing users with additional value and opportunities to save.

Customer Support and Accessibility: AOL provides reliable customer support through various channels, including email and phone. The support team is responsive and helpful, addressing user queries and issues promptly. The website is also accessible, with features like adjustable font sizes and compatibility with screen readers, ensuring a user-friendly experience for all.

Pricing and Subscription Options: AOL offers both free and premium subscription options. The free version provides access to basic services like email and news, while the premium subscription unlocks additional features and benefits. The pricing is competitive, and users can choose a plan that best suits their needs and budget.

Mobile App Functionality: AOL's mobile app offers a seamless and feature-rich experience on the go. Users can access their emails, read news articles, watch videos, and even play games directly from their mobile devices. The app is well-designed, with a user-friendly interface and smooth navigation, ensuring a convenient mobile experience.

Security and Privacy Measures: AOL prioritizes the security and privacy of its users. The website and mobile app employ robust security measures to protect user data and ensure a safe browsing experience. AOL also respects user privacy and provides options to manage data sharing and preferences.

Overall Performance and Reliability: AOL's website and services consistently deliver excellent performance and reliability. The website loads quickly, and the services are rarely affected by downtime or technical issues. Users can rely on AOL for uninterrupted access to their emails, news, and other services.

Comparison with Competitors: When compared to its competitors, AOL stands out with its comprehensive range of services and user-friendly interface. The content quality and variety offered by AOL are on par with other leading platforms. Additionally, AOL's customer support and security measures are commendable, providing users with a reliable and secure online experience.

How to file a complaint about AOL?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with AOL in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with AOL. Include key areas to mention in the complaint, any relevant transactions, steps taken to resolve the issue, the nature of the issue, and the personal impact.

5. Attaching supporting documents:
- Remember to attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
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9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against AOL on ComplaintsBoard.com.

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