Complaint Rating:

ON June 5th 2006, I received the following Email from AOL.

NOTICE: AOL® Gift Reminders service to be Discontinued

To our valued Gift Reminders Subscribers,
The AOL® Shopping Gift Reminders service will be discontinued on June 5, 2006. If you would like to retain any information you have stored within the service, please go to AOL Keyword: Gift Reminders within the next 60 days. After that time, your stored information will no longer be available.

To continue keeping track of your important gift giving occasions, we recommend using the AOL "Remind Me" feature. Go to AOL Keyword: "Remind Me" and you will be prompted to add your events to your personal calendar. You will also be able to have your reminders sent to you via IM or email.


I have tried since receiving this with no success to retrieve the information that AOL said would be available for 60 days with absolutely no results. I have talked and emailed to tech support and they don't seem to understand or want to help solve this dilemma. I was told they would be transferred to my calendar-they were not, Then I was told they would refer it to a system engineer but I have never received any further communication . Ending this type of service without adequate notice is inexcusable and if I can't retrieve the information I will be ending a 10+ year association with AOL (I paid my children's membership long before I had my own screen name! )