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Anytime Fitness Complaints - Took 6 months to cancel

Review all Anytime Fitness complaints

Anytime Fitness
Posted: 2008-06-13 by Bgood  [send email]
Took 6 months to cancel
Complaint Rating: 83 % with 6 votes
Company information:
Anytime Fitness
United States
www.anytimefitness.com

My contract states that I would not be automatically renewed when my contract expired. Guess what? It was automatically renewed. I first contacted my individual AF branch and asked to cancel...it took 3 months for them to respond to me. Apparently no one at White Bear returns phone calls. When they finally called back after sending several letters they said I would need to contact Apex Mgmt. I did. However, Apex needed something in writing. So I faxed over a signed cancellation notice. "They never received it." I faxed a 2nd and a 3rd notice. I just called and I still owe for those months in between when they never received my notice. Hopefully I won’t get charged again in July. I will not recommend this gym to anyone.
Comments United States Fitness Centers
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More Anytime Fitness complaints
Anytime Fitness - Terrible company
Anytime Fitness - Impossible to cancel membership
Anytime Fitness - Cancellation of contract
Anytime Fitness - Payment for 2 months withdrawn from my checking account not owed
Anytime Fitness - Awful Customer Service
Anytime Fitness - can't cancel membership
Anytime Fitness - Overcharged
Anytime Fitness - Cancellation
Anytime Fitness - Rip off
Anytime Fitness - Very Poor customer service

Comments

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 466 days ago by Noelle Lafontaine  [send email] 0 Votes
I signed a contract that was explained to me to be a contract living out a contract with a previous gym that Anytime had bought out, six months later when I had moved I was told that the contract I did sign was an eighteen month contract with no early termination possible. After that I read and reread my contract to make sure I didn’t miss anything else. When my contract with Anytime expired I was still being billed and when I called to get refunded I was told that not only would I not be refunded but that I was automatically billed every month after my contract was expired until I sent a written notice starting that I wanted my membership canceled. So I sent a fax in April and was confirmed that the fax went through. Four months later when I noticed that I was still being billed I called and not only was I treated like an idiot but they refused to cancel until I sent another written notice. I demanded to talk to a manager; I was connected to Jonah who was Operations Manager. When I explained to him that I thought it should be illegal to have me spend money to cancel a service that I no longer use he “made an exception” and allowed me to e-mail him a notice that I wanted my membership canceled. I recommend that anyone that is having problems canceling to e-mail him personally. I do not feel anyone should have to use their minutes, money or time canceling any contract. His e-mail is, Jonaha@Apexmanagement.com
I just wish I could tell the mass population about Apex and their devious ways.
 411 days ago by Nicole  [send email] 0 Votes
I signed a contract with Anytime Fitness over a year ago. Well, I ran into some financial issues due to a previous employer bouncing 2 of my payroll checks. I called spoke to a woman from the gym and she told me she would freeze my account for 3 months so the money wouldn't come out of my checking account. Well, appearantly, they can't do that, but no one told me. So, they continued to take money, that wasn't there out. I tried calling them back in May of 2008 and just now got a call back..it's October!! Now, they're saying I can't cancel! I understand they have policies..but had they not messed up my checking account in the first place, it never would have happened. They now want my new account info and I refuse to give it to them. I don't recommend this gym to anyone. They cheat you and lay down a bunch of fine print! It's bull!

By the way, thank you Noelle for the e-mail address...I'll use it for sure.
 377 days ago by Andy  [send email] -1 Votes
Do not sign up with Anytime Fitness. They will not cancel your membership if you do not fill out paperwork in person and wait 30 days before canceling your account. Typical fitness club scam.
 354 days ago by Erica Stephens  [send email] -1 Votes
I submitted a written cancellation notice in person to the Anytime Fitness in Kennesaw, GA. The billing company says that they do not have a record of the cancellation. However, the guy who accepted my written cancellation has confirmed that I did cancel within the 30 days required notice -- and I have two witnesses to the conversation. They continue to bill me and have told me that I should take the situation up with my gym management. I am not sure what I can do to cancel this membership. I guess this is why gyms have such a poor business reputation.
 267 days ago by   Dave -1 Votes
Same thing has happened to me here in Nixa, MO. A few months back I fell on some financial hardships. I tried to suspend my membership as I was told I would be able to in these situations. It was not suspended although I requested it. They withdrew from my account causing a ton more checking account problems. Since then I have been trying to cancel.

I was told by one lady who answered the phone that I could simply mail in my cancellation request and all would be fine. Well, she neglected to remind me of the 30-day stipulation I agreed to when I signed my six month contract last summer. So I mailed it in a few weeks ago, thinking finally I had finally canceled my damn membership and I was a free man.

But no, that's of course not what happened. I checked my account today and they took another 40 bucks for March. Now keep in mind I have not been working out there for months now (I went to another place across town that doesn't have all this b.s.) but I've been paying for it.

Anytime fitness like the others have said...is a damned rip-off. They have their contract loaded down with fine-print. They promise they'll work with you in down times, but do they? No. They do everything they can to "abide by the contract" so they can squeeze of last cent out of you.

If you want to stay fit, DO NOT JOIN ANYTIME FITNESS. DON'T DO IT. SERIOUSLY. Go find a decent place where you can pay month to month.
 233 days ago by   disgraced gym rat +1 Votes
You are way to funny, you have one bad experience at a locally owned franchise and blame over 1, 000 Anytime Fitnesses of doing the same. I would say 99.9% of gyms have a 30 day cancel notice some 60 or 90. And I would say if they froze your account they will still take the monthly payment out but you will have your time saved. most gyms charge about a dollar a day or a little more for memberhips. If businesses allowed members/customers out of the agreements or pay their bills how many do you think would be out of business.

Thats why you ALWAYS ask what the contract states, you signed it you are bound by it, but they should be able to work with you.
 192 days ago by   wkj100 -1 Votes
3 years after I cancelled my membership with Anytime Fitness, I got a call last week. From who? AR. Not ABC Financial. It is illegal for collection calls to be harassing or threatening, however last week I was threatened, harassed, smarted off to, and mocked. The representative would NOT give me their name nor a letter head of who they represent and what they are requesting. The location nearest me which I had the membership was not helpful in any form. They acted as if they could care less and it wasn't there problem. Well it is there problem because Anytime Fitness and ABC Financial are partners. Futhermore, the corporate contact form on their website does NOT even work! Therefore, I'm filing a complaint with the Better Business Bureau against both Anytime Fitness and ABC Financial. And the forums I have found online with similar complaints I will inform on how to file complaints to the Better Business Bureau.

Here's the link to file a complaint. I urge you all to exercise your rights:
https://odr.bbb.org/odrweb/public/getstarted.aspx
 191 days ago by   B reasonable +2 Votes
You are dealing with local owner of the Anytime fitness franchise NOT Anytime Fitness Corporation- Collections is also based what the local franchisee owner does NOT Anytime fitness corp.. IF you have complaints go to the gym you have the issues with and find out who the owner is and file complaints agianst them. You can also send info to Anytime Corporate because they will look into the issue if you have . ABC will not do anything unless the Franchisee owner or manager of that specific club tells them too...

The BBB I have found over the years hasnt helped me very much with complaints on companies..

Again it comes down the local owner- and if you have a valid argument-

Such as did you send in your 30 day cancel notice? did you keep a copy? did you ever fall behind on your account and had late payments?

The collection company from which you are receiving the calls is not affiliated with Anytime Fitness or ABC I am sure they work for the owner of the club.
 140 days ago by   AMassHole -1 Votes
the fact that's you're dealing with a franchise owner is really the worst part. i feel like i bought into a pyramid scheme that i can't get out of. like once that get your info the phone never gets picked up, your calls never get returned and everything is just a verbal promise to get you off the phone so they can go back to not answering it.

considering all these similar complaints, it like they're training the owners to run their business like a pyramid scheme and we're all suckers.
 62 days ago by   D V D A -1 Votes
I recently had an attorney review my copy of the Anytime Fitness membership dated 1/19/07. He informed me that nowhere on the agreement does it state that it will automatically renew. It clearly states that the membership and all financial obligations/payments expire on 1/19/09. There is a renewal program options which is listed but it is not an automatic agreement to renew. The renewal option clearly states that "you may retain use of all privileges by renewing on or before 1/19/09". Since I did not renew my membership agreement by 1/19/09 per the renewal options the membership agreement dated 1/19/07 became null and void as of 1/19/09. This also means that any funds transferred out of my checking account by ABC Financial after 1/19/09 was done so without my written permission.

I am still in the process of dealing with this but hope this helps anyone who is having an issue with getting billed by ABC Financial after the agreement has expired.
(Assuming that a similarly worded agreement form was used.)
 34 days ago by   D V D A -1 Votes
Just a follow up.

After sending letters to my local ATF, ABC Financial and the ATF corporate office my local ATF contacted me to tell me they would take care of my account. I asked for and received a letter stating my account with ABC Financial and the collection agency has been taken care of. About 2 days later the calls from the collection agency stopped. I am going to have my credit reports run to see if the collection agency claim is on it. If so I will forward the letter to the 3 credit agencies showing that the account has been taken care of.

My experience with the local ATF was great when I did use the club. It is just unfortunate that the billing company they use (ABC Financial) has some less than ethical practices
 23 days ago by   Complaint should be removed. +1 Votes
I have been working out at Anytime Fitness for nearly 5 years now.
I have used approximately 8 locations.
Many of my friends and family are also active members.
Everyone I know is very happy with Anytime Fitness = No issues.
The only complaints I have ever heard are on this complaint site.
I have and will continue to recommend everyone I talk with to join Anytime Fitness.

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