Complaint Rating:

Company information:
Anytime Fitness
Prescott, Arizona
United States

About 3/4's into my membership I noticed that some months they were charging me double. I went to the Anytime Fitness in Prescott and spoke with the owner's daughter. She called her father, the owner, and he assured me that I would receive a refund in a couple of days. I never received the refund. Shortly after, I completed my one year committment to Anytime Fitness and decided to cancel since I didn't receive my refund. I called the Prescott gym and spoke with an employee and he said that he'll cancel it. Well, he didn't I was charged again. I called and asked to speak with the owner, Jonathan. He told me that he would cancel it. Then the next month I was charged again. I called the owner again. I told him that I've tried to cancel 2x and once was through him. He said that he would look into it and call me back later that day. He never called. I found out through my bank that there was nothing I could do to dispute this because they never gave me a cancellation number. They told me that the charges were coming off of my debit card. So, I cancelled my debit card and they issued me a new one. I had to go to great extent just to get them to stop charging me. Just think if they do this to everyone who cancels or people who don't check their bank accounts, they're making a lot of money. They made at least $200 off of me.